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Business Wire
11 hours ago
- Business
- Business Wire
Sobot Reveals 'AI-First' Strategy for Delivering Human-Like Customer Service
NEW YORK--(BUSINESS WIRE)--Sobot, a leading AI customer contact solution provider, unveiled its 'AI-First' strategy at a media launch event this month. The move elevates Sobot AI with five pillars, including Omnichannel AI, Scenario-Based AI, Multi-Faceted AI, Generative AI and Secure AI to create an experience-led, easy-to-use, and efficiency-driven solution. Redefine the next-gen AI customer service platform. Share Sobot Aims to Deliver Intelligent yet More Human-like Service AI has quickly become central to digital transformation in customer service. According to MarketsandMarkets, the global AI-for-customer-service market was valued at USD 12.06 billion in 2024 and is projected to reach USD 47.82 billion by 2030. Yet 52% of customers prefer human interaction for its empathy, while another 42% favor a blend of AI and human support. While some customers find AI insufficiently human, its adoption in customer service is now irreversible. Customer service solution providers must therefore balance customer expectations with the power of AI. 'Fed up with limited contextual comprehension, inflexible responses, and poor emotional perception, customers want their needs understood and met,' said Yi Xu, CEO of Sobot. 'Our 'AI-First' strategy doesn't just automate processes; it aims to provide intelligent but more human-like services.' Highlight of Sobot's AI-First Strategy: Five Pillars of Next-Gen AI Omnichannel AI - Ensuring Seamless, Efficient Experience Across All Channels Sobot AI integrates websites, mobile apps, social platforms such as Facebook, Instagram and WhatsApp, plus email, phone calls and SMS. Beyond online chat, it includes AI voicebot that can handle inbound and outbound calls. Sobot AI also unifies and connects information of all channels, giving customers a seamless experience wherever they start. Scenario-Based AI - Providing Industry-Specific Solutions Sobot AI is never limited to fixed functions, it keeps upgrading and extending, making it suitable for various industries. Designed especially for retail and e-commerce, Sobot AI spans the entire purchase journey. It answers pre-sales inquiries 24/7, converting browsers into buyers; it sends personalized recommendations during checkout to increase the sales volume; it resolves post-sales issues quickly to boost customer satisfaction. Multi-Faceted AI - Supporting Customers, Agents and Administrators Sobot AI supports multiple roles during the process of customer service. For customers, Sobot AI Agent learns from the knowledge base to deliver accurate, humanized service. For human agents, Sobot AI Copilot suggests replies and drafts summaries, raising efficiency. For administrators, Sobot AI Insight supplies detailed dashboards to optimize operations. Generative AI - Combining Multiple Advanced LLMs and SLMs Powered by leading LLMs (Large Language Models) such as OpenAI and DeepSeek, Sobot AI boasts powerful generative capacity able to decompose knowledge, retrieve the most relevant content, and intelligently composes accurate responses. Sobot AI is also powered by several SLMs (Small Language Models), which is helpful to create industry-oriented solutions, enhancing the accuracy and professionalism of customer service. Secure AI - Guaranteeing Global Data Privacy and Compliance Sobot aligns its platform with country-specific regulations and holds a number of internationally recognized certifications in information, cloud, and system security. Regional data centers in the United States, Europe, Singapore, and other locations ensure reliable performance worldwide. Sobot is Committed to Reshaping Customer Service with Humanized AI Alongside its 'AI-First' strategy, Sobot has refreshed its website, especially the AI Solution page so customers can easily learn more about the basic features, use cases, benefits, and more of Sobot AI. And just as what is shown in its website, Sobot's new generation of AI is committed to creating 'experience-led, easy-to-use and efficiency-driven AI for CX'. Xu added, 'Our strategy prioritizes customer experience, but it is equally valuable for businesses. The five pillars are its cornerstone, yet their essence is humanization. Sobot will continue to practice this vision, helping more customers and companies reshape service through humanized AI.' For more information, please visit
Yahoo
10-02-2025
- Business
- Yahoo
Bilibili Inc.'s (NASDAQ:BILI) high institutional ownership speaks for itself as stock continues to impress, up 11% over last week
Given the large stake in the stock by institutions, Bilibili's stock price might be vulnerable to their trading decisions 50% of the business is held by the top 13 shareholders Recent sales by insiders To get a sense of who is truly in control of Bilibili Inc. (NASDAQ:BILI), it is important to understand the ownership structure of the business. We can see that institutions own the lion's share in the company with 47% ownership. That is, the group stands to benefit the most if the stock rises (or lose the most if there is a downturn). And things are looking up for institutional investors after the company gained US$744m in market cap last week. One-year return to shareholders is currently 81% and last week's gain was the icing on the cake. Let's take a closer look to see what the different types of shareholders can tell us about Bilibili. Check out our latest analysis for Bilibili Many institutions measure their performance against an index that approximates the local market. So they usually pay more attention to companies that are included in major indices. We can see that Bilibili does have institutional investors; and they hold a good portion of the company's stock. This can indicate that the company has a certain degree of credibility in the investment community. However, it is best to be wary of relying on the supposed validation that comes with institutional investors. They too, get it wrong sometimes. When multiple institutions own a stock, there's always a risk that they are in a 'crowded trade'. When such a trade goes wrong, multiple parties may compete to sell stock fast. This risk is higher in a company without a history of growth. You can see Bilibili's historic earnings and revenue below, but keep in mind there's always more to the story. Hedge funds don't have many shares in Bilibili. With a 12% stake, CEO Rui Chen is the largest shareholder. For context, the second largest shareholder holds about 11% of the shares outstanding, followed by an ownership of 6.6% by the third-largest shareholder. Interestingly, the third-largest shareholder, Yi Xu is also a Member of the Board of Directors, again, indicating strong insider ownership amongst the company's top shareholders. After doing some more digging, we found that the top 13 have the combined ownership of 50% in the company, suggesting that no single shareholder has significant control over the company. Researching institutional ownership is a good way to gauge and filter a stock's expected performance. The same can be achieved by studying analyst sentiments. There are plenty of analysts covering the stock, so it might be worth seeing what they are forecasting, too. The definition of company insiders can be subjective and does vary between jurisdictions. Our data reflects individual insiders, capturing board members at the very least. The company management answer to the board and the latter should represent the interests of shareholders. Notably, sometimes top-level managers are on the board themselves. Most consider insider ownership a positive because it can indicate the board is well aligned with other shareholders. However, on some occasions too much power is concentrated within this group. Our information suggests that insiders maintain a significant holding in Bilibili Inc.. Insiders own US$1.6b worth of shares in the US$7.7b company. That's quite meaningful. Most would be pleased to see the board is investing alongside them. You may wish to access this free chart showing recent trading by insiders. The general public, who are usually individual investors, hold a 22% stake in Bilibili. While this group can't necessarily call the shots, it can certainly have a real influence on how the company is run. It appears to us that public companies own 11% of Bilibili. We can't be certain but it is quite possible this is a strategic stake. The businesses may be similar, or work together. I find it very interesting to look at who exactly owns a company. But to truly gain insight, we need to consider other information, too. Consider risks, for instance. Every company has them, and we've spotted 1 warning sign for Bilibili you should know about. If you would prefer discover what analysts are predicting in terms of future growth, do not miss this free report on analyst forecasts. NB: Figures in this article are calculated using data from the last twelve months, which refer to the 12-month period ending on the last date of the month the financial statement is dated. This may not be consistent with full year annual report figures. Have feedback on this article? Concerned about the content? Get in touch with us directly. Alternatively, email editorial-team (at) article by Simply Wall St is general in nature. We provide commentary based on historical data and analyst forecasts only using an unbiased methodology and our articles are not intended to be financial advice. It does not constitute a recommendation to buy or sell any stock, and does not take account of your objectives, or your financial situation. We aim to bring you long-term focused analysis driven by fundamental data. Note that our analysis may not factor in the latest price-sensitive company announcements or qualitative material. Simply Wall St has no position in any stocks mentioned.
