Latest news with #ZenshoHoldings
USA Today
02-04-2025
- Business
- USA Today
Japanese fast food chain shuts nearly 2,000 locations after rat found in customer's soup
Japanese fast food chain shuts nearly 2,000 locations after rat found in customer's soup The Japanese fast-food chain Sukiya is temporarily shutting down its nearly 2,000 locations after a rat was found in a soup dish earlier this year. A rat was reportedly found in a bowl of miso soup in January but the company had not confirmed the instance until a statement Saturday referring to the situation as a "foreign object contamination" but not clarifying that it was a rodent. The company also confirmed a pest was found inside a meal sold to a customer on Friday at a different location. The store manager directly apologized directly to the customer and refunded the meal. The store proceeded to close that day for extermination of any pests in the building on Monday and commenced an investigation into what caused the contamination, Sukiya said. Sukiya said it is taking both situations as seriously as possible by closing every location to prevent internal infestation of pests and vermin. The restaurants will remain close between Monday, March 31 to Friday, April 4 with the exception of some stores inside shopping malls, the company said. "We would like to offer our deepest apologies to the customer who contacted us for the great pain and inconvenience caused. We would also like to apologize again for the great inconvenience and concern caused to our customers and related parties who regularly use Sukiya," the statement reads in Japanese. What is Sukiya? Sukiya is a major fast-food chain in Japan known for its Gyudon beef-on-rice bowls and curry. A subsidiary to restaurant giant Zensho Holdings, the chain has a total of 1,970 restaurants across Japan and around 650 international locations in countries like Singapore, China and Mexico. The chain also sells Miso soups, salads, tuna bowls and seat meal combinations known as Teishoku in Japanese.
Arab Times
01-04-2025
- Business
- Arab Times
Japan's Sukiya closes nearly all outlets after rat and bug found in its food
TOKYO, April 1, (AP): A leading Japanese beef bowl chain said it is shutting down almost 2,000 outlets across the country from Monday after a rat and a bug were found in its food. Sukiya has apologized to its customers and said it will carry out a deep cleaning of its stores over four days. The company acknowledged that a rat was found in a miso soup served to a customer at one of its outlets in Tottori, southwestern Japan. It said an investigation found that the rodent entered a refrigerator through a crack in a door. In a separate incident, a bug was found in food at a Tokyo outlet on Friday, Sukiya said. "We deeply apologize to the customer who reported the case to us over the tremendous pain and trouble,' a company statement said. "We also apologize to all our customers who patronize our restaurants and related people for causing tremendous trouble and concerns.' Sukiya said it takes the complaints "very seriously' and decided to carry out a nationwide cleaning of its outlets. The company, which is owned by Japanese food industry giant Zensho Holdings, operates nearly 2,000 outlets in Japan and about 660 stores overseas, including China, Singapore, and Mexico.
Japan Times
31-03-2025
- Business
- Japan Times
Japan's biggest beef bowl chain Sukiya to shut nearly 2,000 stores after rat and bug contamination
Japan's fast-food chain Sukiya will shut nearly all of its roughly 2,000 stores nationwide for four days from Monday following recent incidents of customers finding a rodent in a bowl of miso soup and a bug in another meal, it said on its website on Saturday. Sukiya, the country's biggest beef bowl chain owned by dining giant Zensho Holdings, apologized on March 22 that miso soup served at one of its locations in western Japan in January had contained a rat. Zensho shares fell as much as 7% on March 24. In a Saturday statement, Sukiya said it had also suffered a second contamination incident on Friday, when another store in suburban Tokyo served a meal containing a bug. As a result, it had decided to close all Japanese restaurant locations, except for a small number in shopping centers, between Monday morning and Friday morning this week to take measures to prevent further infestations. "We take very seriously the fact that this incident has occurred," Sukiya said. "We deeply apologize to our customers." As of the end of 2024, Sukiya operated 1,965 stores in Japan, according to Zensho's latest filing, exceeding those of rival beef bowl chains Yoshinoya, which had about 1,250, and Matsuya, with about 1,100. Sukiya also operates around 650 stores overseas in regions such as China, Southeast Asia an Latin America.
The Independent
31-03-2025
- Business
- The Independent
Japan's Sukiya food chain shuts almost all outlets after rat and cockroach contamination
A leading Japanese beef bowl chain said it is shutting down almost 2,000 outlets across the country from Monday after a rat and a bug were found in its food. Sukiya has apologized to its customers and said it will carry out a deep clean of its stores over four days. The company acknowledged that a rat was found in a miso soup served to a customer at one of its outlets in Tottori, southwestern Japan. It said an investigation found that the rodent entered a refrigerator through a crack in a door. In a separate incident, a bug was found in food at a Tokyo outlet on Friday, Sukiya said. 'We deeply apologize to the customer who reported the case to us over the tremendous pain and trouble,' a company statement said. 'We also apologize to all our customers who patronize our restaurants and related people for causing tremendous trouble and concerns.' Sukiya said it takes the complaints 'very seriously' and decided to carry out a nationwide clean of its outlets. The company, which is owned by Japanese food industry giant Zensho Holdings, operates nearly 2,000 outlets in Japan and about 660 stores overseas, including China, Singapore and Mexico.
Yahoo
31-03-2025
- Business
- Yahoo
Japan's Sukiya food chain shuts all outlets after rat and cockroach contamination
TOKYO (AP) — A leading Japanese beef bowl chain said it is shutting down almost 2,000 outlets across the country from Monday after a rat and a bug were found in its food. Sukiya has apologized to its customers and said it will carry out a deep clean of its stores over four days. The company acknowledged that a rat was found in a miso soup served to a customer at one of its outlets in Tottori, southwestern Japan. It said an investigation found that the rodent entered a refrigerator through a crack in a door. In a separate incident, a bug was found in food at a Tokyo outlet on Friday, Sukiya said. 'We deeply apologize to the customer who reported the case to us over the tremendous pain and trouble,' a company statement said. 'We also apologize to all our customers who patronize our restaurants and related people for causing tremendous trouble and concerns.' Sukiya said it takes the complaints 'very seriously' and decided to carry out a nationwide clean of its outlets. The company, which is owned by Japanese food industry giant Zensho Holdings, operates nearly 2,000 outlets in Japan and about 660 stores overseas, including China, Singapore and Mexico.
