Latest news with #ZeptoCafe
NDTV
2 hours ago
- Health
- NDTV
Customer Allegedly Finds Ants In Maggi Ordered From Zepto Cafe, Company Responds
In a video going viral on Instagram, a Zepto customer allegedly claims that she found ants in the Maggi she ordered from Zepto Cafe. For the unversed, Zepto Cafe is a quick-commerce food delivery service that delivers ready-to-eat food and beverages within 10 minutes. The viral video, with over 2 million views, shows four bowls of Maggi noodles, one of which is empty, and the rest have some noodles left. The video then zoomed in to show multiple dead ants at the bottom of the noodle bowls. In the caption, the customer wrote, " @zeptonow this is disgusting. However, I'm shocked to see their cafe still operating with deceptive offers like 'Buy 1 get 1 free' - serving food with insects is unacceptable! They're prioritizing fast delivery over hygiene and health." View this post on Instagram A post shared by Sukhmeet Kaur✨️/Influencer/UGC Creator (@sukhocreates_) Zepto's official Instagram handle, Zepto Now, responded in the comments section, writing, "Hey! At Zepto, we take quality seriously, and we regret any inconvenience caused if this product doesn't meet your expectations. Please DM us your order details so we can address this promptly at Zepto speed!" To this, the customer replied, "@zeptonow we got our refunds gladly, but what about this kind of food which we consumed? These were just ants. What if there was a cockroach or any other insects? This is all about hygiene! People can get food poisoning, we expect better food quality, not fast deliveries." Recently, the Food and Drug Administration (FDA) inspected Zepto's Dharavi warehouse in Mumbai and found "serious non-compliance", including fungal growth on food items, expired products, and unhygienic storage conditions. Following the inspection, the FDA suspended the food business licence of Zepto's Dharavi warehouse.
India Today
2 days ago
- Business
- India Today
Bengaluru man claims brother, 19, exploited at Zepto Cafe, faces 13-day pay loss
A Bengaluru man called out the alleged mistreatment of his 19-year-old brother at a Zepto Cafe a detailed post on Reddit that has since gone viral, the man accused the Zepto Cafe in Marathahalli-3 of exploiting his younger brother, a warehouse employee. He claimed the teenager, who had been working long shifts to make ends meet, faced harassment from colleagues and bias from seniors, and is now being threatened with a 13-day salary cut after refusing to comply with an unscheduled demand for 'My brother (19 years old) works at the Zepto warehouse in Marathahalli-3, Bangalore, specifically inside the Zepto Cafe,' the man said. 'My brother is far from home, working hard to survive,' the user wrote. On June 3, the teen reportedly completed a 5pm to 2am shift. After the match-day celebration of RCB's IPL win, he received a sudden message from the cafe manager, who asked him to report back at 8am the next morning, just hours after his previous shift ended.'Suddenly, he got a message from the cafe manager telling him to report again at 8 AM the next day (June 4th) that's just a few hours later. He refused, and here's why: He was already scheduled for the evening shift, not the morning. He would've barely had 4-5 hours of sleep. No point unless you just pressure to show up. And after working hard, celebrating a rare RCB win is not a crime,' he added. advertisementHe declined the demand and pointed out that he was already scheduled for the evening shift on June 4. The fallout was swift. According to the post, the cafe lead told him not to come in at all and allegedly threatened to withhold 13 days' worth of wages.'And what happened next? He got a call from the cafe lead saying 'Don't come at all anymore!' - and they're now threatening to withhold 13 days of salary,' the man post went deeper into the work environment as the man claimed his teen brother reportedly faced frequent harassment from a local co-worker, who allegedly monitored and falsely accused him.'On top of that, the work culture inside Zepto Cafe is extremely toxic: A local employee keeps harassing and falsely accusing him. If my brother uses his phone for even a minute, the guy runs to complain. If he speaks to other north Indian coworkers in Hindi, he gets accused of 'talking nonsense' or 'insulting the lead' — for simply talking in his own language,' the brother claimed in his post. The user added that other workers were allegedly made to create PowerPoint presentations unnecessarily, and resting during downtime drew shouts from the lead. 'It's discrimination, plain and simple,' he man said he has not filed a formal complaint yet, but is now actively exploring escalation routes. 'We haven't taken any formal steps yet, no complaints filed, no escalation, but we're seriously considering it. We'd really appreciate: Advice on what to do next, If anyone has experience with Zepto's HR or escalation paths and if there's anyone local in Bangalore who's dealt with similar issues, your support would mean the world to us,' the user said. Take a look at his post here: Zepto has not yet issued a response to the viral post. This copy will be updated soon as they react to the viral post. Trending Reel
Time of India
5 days ago
- Business
- Time of India
Zepto licence of this Mumbai facility cancelled over ‘poor hygiene and unsafe food storage conditions'
Maharashtra's Food and Drug Administration (FDA) has cancelled the food business licence of Zepto 's Dharavi facility after an inspection revealed multiple hygiene and food safety norms violations. Tired of too many ads? go ad free now According to an IANS report, the FDA's inspection was triggered by a tip-off from Minister of State for FDA Yogesh Kadam. The inspection uncovered fungal growth on some food items, storage near stagnant water, unclean and wet floors, and cold storage units that failed to maintain the necessary temperature. Officials also found expired food products that were not separated from fresh stock. 'The inspection at the Dharavi location revealed poor hygiene and unsafe food storage conditions,' said FDA officials. Following these findings, Assistant Commissioner of Food, Anupamaa Balasaheb Patil, ordered the cancellation of the facility's licence under Section 32(3) of the Food Safety and Standards Act, 2006. The suspension will remain in place until Zepto resolves the issues and obtains clearance from the licensing authority. More Zepto facilities under scrutiny The fast-growing quick commerce firm is reportedly under regulatory scrutiny at several other locations in Mumbai. Zepto's storage hubs in Bhiwandi, Bandra East, and Borivali have also come under inspection. While operations at Bhiwandi and Bandra East were not halted, notices were issued for rule violations. In Borivali, the licence was briefly suspended but later reinstated after corrective steps were taken and approved by the FDA's appellate authority. What Zepto said on licence suspension The IANS report quotes a Zepto spokesperson who said: 'Maintaining the highest standards of food safety and hygiene is non-negotiable. Tired of too many ads? go ad free now We have already started an internal review and are working with authorities to fix the issues quickly.' Zepto Cafe suspend services in Delhi, Chandigarh Last month, Zepto paused its 10 minute food delivery service — Zepto Cafe in multiple cities across North India. According to a report by Economic Times, the company has temporarily suspended the services due to some supply chain issues. The report suggests that this decision of the company will impact 44 Zepto Cafe stores in the region. The decision of the company to halt the service has affected around 700 gig workers.
Fashion Value Chain
26-05-2025
- Business
- Fashion Value Chain
Truecaller and Zepto Partner to Power Trusted Engagement from Onboarding to Delivery in Quick Commerce
Zepto, India's fastest-growing quick commerce company has partnered with Truecaller, the global communications platform, to build trust, streamline operations, and enable seamless interactions between users and the Zepto workforce. In the high-speed world of real-time commerce, where every second matters, Zepto ensures reliable communication across customers, delivery partners, support teams, and new hires. Truecaller and Zepto Partner to Power Trusted Engagement from Onboarding to Delivery in Quick Commerce Through Truecaller's Customer Experience Solutions, this collaboration aims to elevate user engagement at every stage of the Zepto journey-from onboarding to doorstep delivery. By leveraging Truecaller's suite of advanced communication capabilities, Zepto ensures that every user interaction, be it order confirmations, delivery coordination, or support queries is trusted, contextual, and secure. Using Truecaller's Verified Business Caller ID, Zepto displays its brand name, logo, and a verified badge during calls, enabling users to instantly recognize and respond confidently, enhancing trust and reducing friction in critical moments of customer interaction. To further enhance customer engagement or communication effectiveness, Zepto leverages Truecaller's advanced Customer Experience capabilities like Call Reason to add context to calls, Video Caller ID to deliver branded visuals before a call connects, and the Call Me Back feature, which empowers users to reconnect conveniently, especially valuable for missed delivery or onboarding calls. Going a step further, Zepto has implemented Verified Campaigns to unlock personalized, high-impact targeted outreach via branded calls and SMS. This enables the brand to connect and engage with high-intent users in a contextual and trusted manner. At the onboarding stage of the Zepto user journey, Truecaller's SDK powers a 1-tap, OTP-less login for Zepto and Zepto Cafe, reducing friction at sign-up, minimizing drop-offs, and accelerating conversions during peak demand periods. Commenting on the partnership, Kaivalya Vohra, Co-Founder, Zepto, said, 'In the fast-moving world of quick commerce, trusted communication is foundational to every successful transaction. Whether it's coordinating deliveries or engaging with users, every interaction must be secure, seamless, and reliable. Our partnership with Truecaller enables us to further safeguard these connections through verified communication channels, enhancing both user trust and operational efficiency. Together, we're reinforcing our commitment to building a safer, more dependable q-commerce experience.' Speaking about the collaboration, Priyam Bose, Global Head, GTM & Developer Products at Truecaller, said, 'Zepto's promise of speed, convenience, and reliability aligns perfectly with Truecaller's mission to power trusted and contextual communication at scale. Through our Customer Experience Solutions, we enable Zepto to deliver seamless experiences from secure onboarding to fulfillment while ensuring every interaction is anchored in trust. We're excited to partner with Zepto as they continue redefining urban convenience in India.' Truecaller's Customer Experience Solution is trusted by more than 2500+ businesses globally. It delivers enhanced communication capabilities that promote brand recognition, build trust, and safeguard customers from scams and fraud. About Zepto Founded in 2021 by Aadit Palicha and Kaivalya Vohra, Zepto is on a mission to save you time – making every second count towards lifes real joys. Our platform has revolutionised rapid commerce in India with cutting-edge technology and strategically optimised delivery hubs. Zepto offers an extensive range of 45,000+ products, from fresh groceries to electronics, beauty essentials, apparels, toys and more, delivering across 80+ cities in 10 minutes*. Zepto Cafe extends our commitment to convenience, featuring a curated menu of over 200 fresh items. Reach out for any further queries or media assistance: Zepto@ About Truecaller Truecaller is an essential part of everyday communication for over 450 million active users, with more than a billion downloads since launch and close to 56 billion unwanted calls identified and blocked in 2024 alone. The company has been headquartered in Stockholm since 2009 and has been publicly listed on Nasdaq Stockholm since October 2021. Visit for more information.
India.com
25-05-2025
- Business
- India.com
Zepto Cafe shuts down operations in 44 stores due to..., affected areas include..., will resume working...
New Delhi: In an unexpected move, Zepto, the quick commerce player, has temporarily stopped operations in 40 Zepto cafes. These operations have been halted in selected areas in and around Delhi. Reportedly, the step has been taken for Zepto to adjust its supply chain to meet surging demand. This information was shared by sources familiar with the matter. Zepto Cafe is currently unavailable in the Delhi-NCR, Agra, Meerut, Haridwar, Gorakhpur, Mohali, Amritsar and Ghaziabad, said a source adding, 'A total of 44 stores have been impacted and services should resume by Q2, during the July-September quarter.' It is further reported that the cessation of operations is expected to last only until September while the company addresses its supply chain challenges. 'Zepto was getting unprecedented demand which was not matching the vendor availability. To ensure that quality and service are not compromised, the company is halting operations in 40 stores in and around Delhi. 'Less than 100 people have been impacted by this move. Those impacted have been given choice to shift to nearby stores or kitchens, as the company wants to retain them for when operations start again somewhere around in September,' a source told news agency PTI. Zepto's café division operates over 1,000 locations and was processing nearly 100,000 orders daily. In fact, it was about to achieve US$100 million in annualised gross merchandise value (GMV), according to CEO Aadit Palicha who said that the unit consistently maintained a 50 per cent gross margin. Employees who have been affected by the temporary closure were informed of the decision on April 20 and given a month to decide whether to transfer to nearby locations. Currently, Zepto operates around 750 cafes. Meanwhile, a Moneycontrol report says that Zepto has discontinued its cafe services in over seven north Indian cities as the company faces a supply crunch and some of its employees haven't reported to work. Zepto Cafe sells short eats like coffee, tea, puffs, and pizzas. Zepto was founded in 2021 by Aadit Palicha and Kaivalya Vohra as part of the emerging rapid commerce in India. Aadit Palicha, Zepto Cafe CEO said, 'Had 1 lakh orders per day and was closing in on a $100 million annualised gross merchandise value (GMV) run-rate. The unit has a 50 percent steady-state gross margin.' It remains to be seen how Zepto will recover and bounce back in a market that is dominated by platforms like Zomato and Blinkit.
