Latest news with #ZoomAICompanion
Cision Canada
20-05-2025
- Business
- Cision Canada
Bell Canada and Zoom team up to deliver leading workplace collaboration solutions for Canadian businesses Français
Bell and Zoom are partnering to offer Workplace from Bell and Zoom, a unique suite of communication and collaboration services for Canadian enterprises. Workplace from Bell and Zoom integrates leading Artificial Intelligence (AI) tools as a core functionality in all packages, delivering greater value for customers. The partnership reinforces Bell's commitment to deliver best-in-class services and solutions that meet the productivity and collaboration needs of all Canadian businesses. MONTRÉAL, May 20, 2025 /CNW/ - Bell, Canada's largest communications company, and Zoom, a global leader in workplace communications, today announced a partnership to offer Workplace from Bell and Zoom, an open collaboration platform with AI Companion, available to Canadian enterprises exclusively through Bell. This relationship reinforces Bell's objective to provide innovative, reliable, and secure AI powered communication solutions that empower businesses to thrive in today's dynamic work environment. With its AI-first capabilities built-in to every product and not "bolted-on" to existing features, Workplace from Bell and Zoom empowers businesses with a variety of needs and levels of expertise. From organizations with limited technical proficiency seeking a simple, easy-to-deploy collaboration solution to those with dispersed employees requiring external calling capabilities and hybrid work support, Workplace from Bell and Zoom makes it easy to integrate and operate. Launching exclusively for Canadian customers, Workplace from Bell and Zoom will complement existing Bell services, offering a comprehensive and user-friendly experience with a cutting-edge collaboration platform designed to boost productivity and collaboration. Key features include: Simplified Communication across teams and departments with calling, integrated video conferencing, messaging, and file sharing. Enhanced Productivity with tools designed to improve workflow and collaboration. Flexible Workstyles that support hybrid and remote work models with seamless connectivity and communication tools accessible from any device. Robust Enterprise-grade Security designed to protect sensitive business information without compromising user experience. AI-First Capabilities (Zoom AI Companion), leading functionality included in all packages, to help users get more done, do better work, and strengthen relationships through task automation and enhancing overall productivity. "Workplace from Bell and Zoom is an important milestone within our digital-first mission, elevating Bell's set of collaboration solutions for businesses across all segments and requirements. We've worked together to deliver a comprehensive suite of tools to empower Canadian customers with the seamless and secure communication and collaboration experiences they need to thrive in today's dynamic environment." - John Watson, Group President, Bell "This partnership with Bell represents a truly unique opportunity to bring the power of the Zoom platform to the Canadian market. We're excited to work alongside Bell to deliver a solution that's not only innovative but also specifically tailored to the needs of Canadian businesses. This collaboration sets a new standard for enterprise collaboration in Canada." - Graeme Geddes, Chief Sales and Growth Officer, Zoom "Workplace from Bell and Zoom will deliver significant productivity gains for Canadian businesses facing challenges with scalability and flexibility of communications tools. With 64% of Canadian organizations struggling in these areas, and 57% needing a platform that fully integrates calling, meetings, and messaging, this solution addresses a critical market need. Further reinforcing this, 76% of Canadian IT decision-makers prefer purchasing communications solutions from trusted telecom providers, making Bell Canada a natural choice." - Elka Popova, VP and Senior Fellow, Frost & Sullivan Workplace from Bell and Zoom powered by Canada's largest network with Bell, will be available nationally this year. ABOUT BELL Bell is Canada's largest communications company [1], providing advanced broadband Internet, wireless, TV, media and business communication services. Founded in Montréal in 1880, Bell is wholly owned by BCE Inc. To learn more, please visit or Through Bell for Better, we are investing to create a better today and a better tomorrow by supporting the social and economic prosperity of our communities. This includes the Bell Let's Talk initiative, which promotes Canadian mental health with national awareness and anti-stigma campaigns like Bell Let's Talk Day and significant Bell funding of community care and access, research and workplace leadership initiatives throughout the country. To learn more, please visit
Yahoo
29-04-2025
- Business
- Yahoo
Q4 Earnings Roundup: Zoom (NASDAQ:ZM) And The Rest Of The Video Conferencing Segment
As the Q4 earnings season wraps, let's dig into this quarter's best and worst performers in the video conferencing industry, including Zoom (NASDAQ:ZM) and its peers. Work is becoming more distributed, both across geographies and devices. In order for businesses to keep functioning efficiently, they need to be able to communicate as well as they did when the teams were co-located, which drives the demand for integrated communication platforms. The 4 video conferencing stocks we track reported a mixed Q4. As a group, revenues beat analysts' consensus estimates by 1.1% while next quarter's revenue guidance was in line. Amidst this news, share prices of the companies have had a rough stretch. On average, they are down 25.8% since the latest earnings results. Started by Eric Yuan who once ran engineering for Cisco's video conferencing business, Zoom (NASDAQ:ZM) offers an easy to use, cloud-based platform for video conferencing, audio conferencing and screen sharing. Zoom reported revenues of $1.18 billion, up 3.3% year on year. This print was in line with analysts' expectations, but overall, it was a mixed quarter for the company with accelerating growth in large customers but full-year EPS guidance missing analysts' expectations significantly. 'In FY25, Zoom AI Companion emerged as the driving force behind our transformation into an AI-first company, enabling our customers to discover enhanced productivity opportunities. As Zoom AI Companion becomes increasingly agentic, we look forward to continuing to help our customers fully realize the benefits of AI and discover what's possible with AI agents,' said Eric S. Yuan, Zoom's founder and CEO. Zoom delivered the weakest full-year guidance update of the whole group. The company added 93 enterprise customers paying more than $100,000 annually to reach a total of 4,088. Unsurprisingly, the stock is down 6.5% since reporting and currently trades at $75.82. Read our full report on Zoom here, it's free. Started in 2001, Five9 (NASDAQ: FIVN) offers software-as-a-service that makes it easier for companies to set up and efficiently run call centers to offer more tailored customer support. Five9 reported revenues of $278.7 million, up 16.6% year on year, outperforming analysts' expectations by 4%. The business had a strong quarter with an impressive beat of analysts' EBITDA estimates and a solid beat of analysts' billings estimates. Five9 scored the biggest analyst estimates beat, fastest revenue growth, and highest full-year guidance raise among its peers. The stock is down 38.5% since reporting. It currently trades at $25.73. Is now the time to buy Five9? Access our full analysis of the earnings results here, it's free. Founded in 1999 during the dot-com era, RingCentral (NYSE:RNG) provides software as a service that unifies phone, text, fax, video calls and chat in one platform. RingCentral reported revenues of $614.5 million, up 7.6% year on year, in line with analysts' expectations. It was a slower quarter as it posted EPS guidance for next quarter missing analysts' expectations significantly and a miss of analysts' annual recurring revenue estimates. As expected, the stock is down 18% since the results and currently trades at $25.24. Read our full analysis of RingCentral's results here. Founded in 1987, 8x8 (NYSE:EGHT) provides software for organizations to efficiently communicate and collaborate with their customers, employees, and partners. 8x8 reported revenues of $178.9 million, down 1.2% year on year. This number was in line with analysts' expectations. More broadly, it was a slower quarter as it recorded a slight miss of analysts' billings estimates. 8x8 had the weakest performance against analyst estimates and slowest revenue growth among its peers. The stock is down 40.2% since reporting and currently trades at $1.71. Read our full, actionable report on 8x8 here, it's free. As a result of the Fed's rate hikes in 2022 and 2023, inflation has come down from frothy levels post-pandemic. The general rise in the price of goods and services is trending towards the Fed's 2% goal as of late, which is good news. The higher rates that fought inflation also didn't slow economic activity enough to catalyze a recession. So far, soft landing. This, combined with recent rate cuts (half a percent in September 2024 and a quarter percent in November 2024) have led to strong stock market performance in 2024. The icing on the cake for 2024 returns was Donald Trump's victory in the U.S. Presidential Election in early November, sending major indices to all-time highs in the week following the election. Still, debates around the health of the economy and the impact of potential tariffs and corporate tax cuts remain, leaving much uncertainty around 2025. Want to invest in winners with rock-solid fundamentals? Check out our 9 Best Market-Beating Stocks and add them to your watchlist. These companies are poised for growth regardless of the political or macroeconomic climate. Join Paid Stock Investor Research Help us make StockStory more helpful to investors like yourself. Join our paid user research session and receive a $50 Amazon gift card for your opinions. Sign up here. Sign in to access your portfolio
Time of India
25-04-2025
- Business
- Time of India
Zoom expands agentic skills with the launch of custom AI companion, zoom tasks, AI calendar scheduling
Zoom launched additional agentic skills across Zoom Workplace , delivering on the promise of agentic AI with the Custom AI Companion add-on, Voice Recorder, Tasks, and Custom Avatars, plus new features for Zoom Meetings, Zoom Team Chat, Zoom Whiteboard , Zoom Revenue Accelerator, and more. 'A year ago, we launched Zoom Workplace's AI-first capabilities, transforming how users work—helping them get more done, drive better results, and strengthen their relationships at work. AI Companion became a personal assistant across Zoom Workplace, plugging into all your favorite apps like Outlook, Office, Gmail, Google Calendar, and Google Docs,' said Jeff Smith, head of Product for Workplace AI, Meetings, and Spaces at Zoom. 'Last month, we announced that AI Companion now includes a set of agentic skills so it can understand, plan, and get things done with minimal input from the user. We're further delivering on that promise by launching Custom AI Companion, agentic AI, and many other features. We continue to push the boundaries of innovation to bring our customers the very best AI-first solutions that drive productivity and collaboration.' Get more done with Zoom AI Companion across Zoom Workplace Zoom AI Companion helps users save critical time in their day by surfacing and organizing tasks, enabling them to scale their work, taking notes for them during Zoom Meetings and in-person conversations, and much more, so they have time to focus on what matters most. Zoom Tasks Between meetings, emails, chats, and calls, teams and individuals can get overwhelmed with keeping track of everything that needs to get done. Zoom Tasks with AI Companion helps surface, manage, and complete tasks across Zoom Workplace to get more done, and can aggregate tasks all within the centralized task management tab or embed tasks in a Zoom Doc for easy tracking. Get a curated to-do list: ZoomAI Companion can automatically generate recommended tasks and assign them to the right owner based on meeting summaries or be prompted to surface tasks from Zoom Team Chat, Zoom Mail, Zoom Docs, and more, quickly converting action items into actionable tasks to accept or delegate to to-dos faster: Zoom AI Companion can help users get started and complete tasks by providing insights and recommending next follow-through and visibility: Zoom Tasks can help everyone stay on track and in the know by utilizing the centralized task management tab, sharing and assigning tasks across accounts, and summarizing tasks using AI Companion. Zoom Tasks is now available for Zoom Workplace plans; with AI Companion capabilities available for eligible paid plans. Voice Recorder For in-person interactions, the AI Companion Voice Recorder can transcribe, summarize, and capture action items, so users can enjoy the benefits of AI Companion even when they're not on a Zoom Meeting or Zoom Phone call. Voice Recorder enables users to connect face to face, whether it's a spontaneous meeting or a planned one, and not worry about taking notes manually. (Available later this month on mobile and coming to Rooms this summer.) Streamlining collaboration with enhancements to Zoom AI Companion, Zoom Meetings, Zoom Spaces, and Zoom Team Chat Zoom prioritizes innovation, consistently delivering new and exciting products like Zoom Tasks, as well as improvements to its existing product lineup. To better support multi-lingual and global teams using Zoom Team Chat, Zoom is now using its own Small Language Model (SLM) optimized for specific AI skills to provide improved translations from eight languages (German, Spanish, Italian, French, Portuguese, Portuguese-Brazilian, Simplified Chinese, Traditional Chinese) to English. Also in Zoom Team Chat, users can now mention people who are not in a chat/channel and share their contact info without having to add them to the chat/channel. (Available now.)Users can ask AI Companion to schedule meetings with multiple participants from the side panel in any product tab within Zoom Workplace. AI Companion will find the best times for all invitees by pulling data from across the platform and suggesting scheduling options for the user to confirm. AI Companion will then set up the Zoom meeting, add it to the participants' calendars, and generate suggested meeting topics and Zoom meetings, users can create private group chats 1:1 or with a specific subset of participants. They can even add a custom name to their group to help track multiple private chat groups at once and share links within the private group chats. (Available now.) Get better results with Custom AI Companion Custom AI Companion Starting today, organizations can tailor AI agents and skills to address their unique needs and drive efficiency across their organizations with the Custom AI Companion paid add-on. Custom AI Companion is powered by Zoom AI Studio , a low-code, drag-and-drop builder where admins can customize Zoom AI Companion for their organization. This summer, users will be able to connect beyond Zoom via integrated third-party AI agents with Custom AI Companion. To facilitate this integration, Zoom will support both Model Context Protocol from Anthropic and Agent to Agent Protocol from Google in Zoom AI Studio, making it simpler to integrate external AI agents with AI Companion. Bring Your Own Index (BYOI) With Bring Your Own Index (BYOI) , organizations can now connect AI Companion interactions to a wide variety of enterprise data sources like project management tools, cloud storage, email accounts, and customer databases through Amazon Q Business or Glean. For example, users can connect their Amazon Q Business index to surface relevant documents, emails, and project info in AI Companion to quickly gain context during a Zoom meeting. Custom Avatars for Zoom Clips Zoom Clips helps users easily share information without the need for a meeting. For example, if a user needs to walk a colleague through a document they drafted, rather than wait for both of them to be available, the user can simply record a Zoom clip and share it with their colleague. With Custom Avatars for Zoom Clips , users can now use AI Companion to create an avatar in their likeness, provide a transcript of the desired content, and allow AI Companion to generate a clip for them, saving them invaluable time without the need to re-record and helping them scale their efforts. Custom Avatars for Zoom Clips are designed with security and authenticity safeguards, including protection around the initial video creation. For example, gesture checks help detect the potential use of pre-recorded or manipulated footage, and video and audio watermarks indicate its AI origin. Custom Avatars for Zoom Clips are available now with the Custom AI Companion add-on and will also be available as a separate SKU, which is planned to be released in May. The Custom AI Companion add-on is available for $12 per user per month, with more capabilities expected this summer. To learn more about all of the features that are and will be available for Custom AI Companion license holders, visit the Zoom website and read the Zoom blog to learn more about how organizations can tailor AI Companion to meet their unique needs. Staying organized just got easier For those users who aren't Zoom Whiteboard users yet but would like to be, they can now easily convert boards from Miro, Mural, and Lucid to Zoom Whiteboard. (Available now.)To help users create more dynamic Zoom Whiteboards, templates have been enhanced with sticky notes and emoji stacks to make it easier to add objects to a board. AI Companion can also now summarize Whiteboard content. (Available now.) Strengthen relationships for better collaboration When users are given the right tools to connect with their colleagues and customers, enhanced collaboration is possible. Zoom is empowering users with innovations to help spark new connections and foster existing ones. Online Fax simplifies business communications by consolidating fax, SMS, and calls on one Zoom Phone number, eliminating the need for additional hardware, providers, complex setups, and extra billing. (Available now.)Prioritize urgent voicemails and extract key action items from Zoom Phone for Microsoft Teams with AI Companion, helping users stay organized and manage their time more efficiently. (Planned to be available later this month.)To save time and stay organized, the Zoom + Salesforce app provides users with AI-generated summaries of Zoom Phone calls directly in the app. (Available now.)To help users work smarter, faster, and more effectively, Workvivo AI, powered by Zoom AI Companion, helps users write better company updates, find answers more easily, and create more engaging surveys. (Available now.) To learn more about Zoom Workplace, visit the Zoom website . Empowering contact center and sales teams Enhancements to Zoom CX include new workforce management features designed to provide greater flexibility, precision, and efficiency in agent scheduling and staffing forecasts. These enhancements empower both supervisors and agents with advanced tools for optimizing workforce planning across multiple channels. Deferrable work forecasting enables Workforce Management admins to predict staffing needs for non-real-time communication channels such as email, social media, and voicemail to enable businesses to allocate sufficient resources across all customer touchpoints. (Available now.)Seat limits for agent scheduling allow supervisors to set minimum and maximum staffing levels at different times of the day, helping to optimize agent distribution throughout the week. (Available now.)Supervisors can also take advantage of the ability to create multiple forecast scenarios, allowing them to model different staffing strategies and analyze how changes in metrics and volumes might impact workforce needs. (Available now.)Enhancements to dynamic daily scheduling further improve flexibility using AI by optimizing weekly schedules to customize shift structures for specific days. For example, the system can pick days to be worked, implement shorter shifts on Saturdays, or incorporate additional activities beyond standard breaks and meals. (Available now.)Agent scheduling preferences allow employees to rank up to three preferred shift start times in quarter-hour increments to help balance workforce needs with employee preferences and enable increased job satisfaction and improved efficiency. (Available now.) Zoom Revenue Accelerator In today's high-velocity sales environment, teams are under constant pressure to move fast, stay aligned, and keep data consistent across fragmented tools and channels. The latest innovations in Zoom Revenue Accelerator use AI insights and automation to streamline execution and help teams close deals faster with greater consistency and confidence. A new AI playbooks feature for Zoom Revenue Accelerator introduces an always-on agent that can run on admin-configured sales methodologies such as BANT, SPICED, and MEDDICC on behalf of sales reps behind the scenes. Administrators can deploy out-of-the-box or custom frameworks to ensure a standardized, repeatable approach to sales execution based on organizational preferences. This new feature leverages advanced AI and LLMs to analyze sales conversations to surface key customer insights and automatically suggest updates to opportunity fields. This helps reduce manual data entry, keep CRM records accurate and up to date, and free up sales teams to focus on what they do best — selling. By reducing manual data entry and providing more accurate and consistent CRM records, sales teams can focus on selling Sales managers gain deeper visibility into team adherence to selected methodologies through tracking and reporting, enabling more effective coaching. For administrators, AI playbooks simplify the implementation of standardized or custom sales frameworks for a more structured and scalable sales process. Additionally, the introduction of deal explorer for Zoom Revenue Acceleratorenables sales teams to surface critical sales insights through natural language queries. By aggregating and analyzing information across the entire opportunity lifecycle, deal explorer eliminates the need to manually sift through multiple data sources. This helps sales reps save valuable time, improve sales execution, and stay focused on closing deals with greater confidence. For example, sales professionals can ask questions about a specific deal such as 'What are the next steps for this opportunity?' or 'Has pricing been discussed?' and receive contextual, structured answers based on a comprehensive analysis of calls, meetings, and CRM data. These new features are available now to Zoom Revenue Accelerator customers. Zoom expands industry offerings Frontline workers in industries like retail, manufacturing, first responders, and healthcare need solutions tailored to their specific needs. Zoom is launching two new products that will help save frontline workers time and boost efficiency. Zoom Workplace for Frontline: Zoom Workplace for Frontline, a purpose-built, AI Companion-based mobile solution for frontline workers will provide key on-shift communications and work management tools for frontline workers in industries such as retail, healthcare, manufacturing, hospitality, and others to help them be more connected and efficient in their daily tasks. To learn more about Zoom Workplace for Frontline, visit the Zoom newsroom. (Available now.)Zoom Workplace for Clinicians: Zoom and Suki, a leader in AI technology for healthcare, are partnering to provide AI-generated clinical notes to healthcare institutions. Zoom Workplace for Clinicians' clinical notes feature will help to streamline and automate clinical note-taking during in-person and virtual patient-physician interactions by allowing physicians to focus more on patients instead of paperwork. To learn more about Zoom Workplace for Clinicians, visit the Zoom newsroom. (Available now.)
Yahoo
23-04-2025
- Business
- Yahoo
Zoom continues to impress with the latest round of workplace enhancements
Zoom announced new and upcoming features for the Zoom Workplace platform, powered by both generative AI (GenAI) and agentic AI, the latest AI advancement. The volume, breadth, and quality of features unveiled are impressive. Collectively, the changes further propel a dramatic transformation that has been taking place at Zoom since late 2023. After its video meetings capability became renowned virtually overnight in the dark, nascent days of the pandemic, Zoom ignited a steady evolution of its platform. With the October 2023 introduction of Zoom AI Companion, that evolution followed a sharp trajectory upward and morphed into a full-blown renaissance marked by the introduction of GenAI features. Zoom has now entered a new chapter with the implementation of agentic AI capabilities. Two noteworthy examples of agentic AI features that Zoom revealed are the Zoom Custom AI Companion add-on and Zoom Tasks with AI Companion. The Zoom Custom AI Companion add-on is available now for $12 per user per month. What makes it intriguing is that it enables organisations to tailor Zoom AI Companion to fit the specific needs of their business or industry. The customisation takes place in Zoom AI Studio, a low-code drag-and-drop builder. Zoom Tasks with AI Companion, now available, will automatically detect action items in meeting summaries, chats, and emails, and complete tasks like scheduling follow-up meetings or generating documents from meetings. Its greatest value lies in making users more productive by removing menial tasks from their plate. The Zoom Custom AI Companion add-on and Zoom Tasks with AI Companion touch upon team collaboration; Zoom displayed sharp dexterity and diversity with features that touch upon a range of additional areas, including contact centre, sales, and industry verticals. Features available now provide contact centre supervisors with numerous options for optimising staffing levels while agents can indicate their top preferred start times. Enhancements to Zoom Revenue Accelerator, currently available, help sales reps identify and manage deals more efficiently. Frontline workers in industries such as retail and manufacturing, along with healthcare clinicians, have access to features that increase their efficiency by saving time. Despite the dramatic transformation Zoom has made in short order, the company still faces a challenging environment. Zoom confronts entrenched, imposing players such as Microsoft, Cisco, and Google while also tangling with capable rivals such as RingCentral and 8×8. Similar to Zoom, each is aggressively fortifying its platforms and spreading enhancements across collaboration, contact centre, and other areas. What makes Zoom unique, however, is that it has managed to widely distance itself from its original, narrow identity – that of a video platform – and done so in only a handful of years. That bodes well for its future "Zoom continues to impress with the latest round of workplace enhancements" was originally created and published by Verdict, a GlobalData owned brand. The information on this site has been included in good faith for general informational purposes only. It is not intended to amount to advice on which you should rely, and we give no representation, warranty or guarantee, whether express or implied as to its accuracy or completeness. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. Sign in to access your portfolio
Hans India
22-04-2025
- Business
- Hans India
Zoom Unveils Custom AI Tools, Tasks, and Smart Scheduling Features
Zoom launched additional agentic skills across Zoom Workplace, delivering on the promise of agentic AI with the Custom AI Companion add-on, Voice Recorder, Tasks, and Custom Avatars, plus new features for Zoom Meetings, Zoom Team Chat, Zoom Whiteboard, Zoom Revenue Accelerator, and more. 'A year ago, we launched Zoom Workplace's AI-first capabilities, transforming how users work—helping them get more done, drive better results, and strengthen their relationships at work. AI Companion became a personal assistant across Zoom Workplace, plugging into all your favorite apps like Outlook, Office, Gmail, Google Calendar, and Google Docs,' said Jeff Smith, head of Product for Workplace AI, Meetings, and Spaces at Zoom. 'Last month, we announced that AI Companion now includes a set of agentic skills so it can understand, plan, and get things done with minimal input from the user. We're further delivering on that promise by launching Custom AI Companion, agentic AI, and many other features. We continue to push the boundaries of innovation to bring our customers the very best AI-first solutions that drive productivity and collaboration.' Get more done with Zoom AI Companion across Zoom Workplace Zoom AI Companion helps users save critical time in their day by surfacing and organizing tasks, enabling them to scale their work, taking notes for them during Zoom Meetings and in-person conversations, and much more, so they have time to focus on what matters most. Zoom Tasks Between meetings, emails, chats, and calls, teams and individuals can get overwhelmed with keeping track of everything that needs to get done. Zoom Tasks with AI Companion helps surface, manage, and complete tasks across Zoom Workplace to get more done, and can aggregate tasks all within the centralized task management tab or embed tasks in a Zoom Doc for easy tracking. Get a curated to-do list : Zoom AI Companion can automatically generate recommended tasks and assign them to the right owner based on meeting summaries or be prompted to surface tasks from Zoom Team Chat, Zoom Mail, Zoom Docs, and more, quickly converting action items into actionable tasks to accept or delegate to others. : Zoom AI Companion can automatically generate recommended tasks and assign them to the right owner based on meeting summaries or be prompted to surface tasks from Zoom Team Chat, Zoom Mail, Zoom Docs, and more, quickly converting action items into actionable tasks to accept or delegate to others. Complete to-dos faster : Zoom AI Companion can help users get started and complete tasks by providing insights and recommending next steps. : Zoom AI Companion can help users get started and complete tasks by providing insights and recommending next steps. Drive follow-through and visibility: Zoom Tasks can help everyone stay on track and in the know by utilizing the centralized task management tab, sharing and assigning tasks across accounts, and summarizing tasks using AI Companion. Zoom Tasks is now available for Zoom Workplace plans; with AI Companion capabilities available for eligible paid plans. Voice Recorder For in-person interactions, the AI Companion Voice Recorder can transcribe, summarize, and capture action items, so users can enjoy the benefits of AI Companion even when they're not on a Zoom Meeting or Zoom Phone call. Voice Recorder enables users to connect face to face, whether it's a spontaneous meeting or a planned one, and not worry about taking notes manually. (Available later this month on mobile and coming to Rooms this summer.) Streamlining collaboration with enhancements to Zoom AI Companion, Zoom Meetings, Zoom Spaces, and Zoom Team Chat Zoom prioritizes innovation, consistently delivering new and exciting products like Zoom Tasks, as well as improvements to its existing product lineup. To better support multi-lingual and global teams using Zoom Team Chat , Zoom is now using its own Small Language Model (SLM) optimized for specific AI skills to provide improved translations from eight languages (German, Spanish, Italian, French, Portuguese, Portuguese-Brazilian, Simplified Chinese, Traditional Chinese) to English. , Zoom is now using its own optimized for specific AI skills to provide improved translations from eight languages (German, Spanish, Italian, French, Portuguese, Portuguese-Brazilian, Simplified Chinese, Traditional Chinese) to English. Also in Zoom Team Chat , users can now mention people who are not in a chat/channel and share their contact info without having to add them to the chat/channel. (Available now.) , users can now mention people who are not in a chat/channel and share their contact info without having to add them to the chat/channel. (Available now.) Users can ask AI Companion to schedule meetings with multiple participants from the side panel in any product tab within Zoom Workplace. AI Companion will find the best times for all invitees by pulling data from across the platform and suggesting scheduling options for the user to confirm. AI Companion will then set up the Zoom meeting, add it to the participants' calendars, and generate suggested meeting topics and agendas. with multiple participants from the side panel in any product tab within Zoom Workplace. AI Companion will find the best times for all invitees by pulling data from across the platform and suggesting scheduling options for the user to confirm. AI Companion will then set up the Zoom meeting, add it to the participants' calendars, and generate suggested meeting topics and agendas. During Zoom meetings, users can create private group chats 1:1 or with a specific subset of participants. They can even add a custom name to their group to help track multiple private chat groups at once and share links within the private group chats. (Available now.) Get better results with Custom AI Companion Custom AI Companion Starting today, organizations can tailor AI agents and skills to address their unique needs and drive efficiency across their organizations with the Custom AI Companion paid add-on. Custom AI Companion is powered by Zoom AI Studio, a low-code, drag-and-drop builder where admins can customize Zoom AI Companion for their organization. This summer, users will be able to connect beyond Zoom via integrated third-party AI agents with Custom AI Companion. To facilitate this integration, Zoom will support both Model Context Protocol from Anthropic and Agent to Agent Protocol from Google in Zoom AI Studio, making it simpler to integrate external AI agents with AI Companion. Bring Your Own Index (BYOI) With Bring Your Own Index (BYOI), organizations can now connect AI Companion interactions to a wide variety of enterprise data sources like project management tools, cloud storage, email accounts, and customer databases through Amazon Q Business or Glean. For example, users can connect their Amazon Q Business index to surface relevant documents, emails, and project info in AI Companion to quickly gain context during a Zoom meeting. Custom Avatars for Zoom Clips Zoom Clips helps users easily share information without the need for a meeting. For example, if a user needs to walk a colleague through a document they drafted, rather than wait for both of them to be available, the user can simply record a Zoom clip and share it with their colleague. With Custom Avatars for Zoom Clips, users can now use AI Companion to create an avatar in their likeness, provide a transcript of the desired content, and allow AI Companion to generate a clip for them, saving them invaluable time without the need to re-record and helping them scale their efforts. Custom Avatars for Zoom Clips are designed with security and authenticity safeguards, including protection around the initial video creation. For example, gesture checks help detect the potential use of pre-recorded or manipulated footage, and video and audio watermarks indicate its AI origin. Custom Avatars for Zoom Clips are available now with the Custom AI Companion add-on and will also be available as a separate SKU, which is planned to be released in May. The Custom AI Companion add-on is available for $12 per user per month, with more capabilities expected this summer. To learn more about all of the features that are and will be available for Custom AI Companion license holders, visit the Zoom website and read the Zoom blog to learn more about how organizations can tailor AI Companion to meet their unique needs. Staying organized just got easier For those users who aren't Zoom Whiteboard users yet but would like to be, they can now easily convert boards from Miro, Mural, and Lucid to Zoom Whiteboard . (Available now.) . (Available now.) To help users create more dynamic Zoom Whiteboards, templates have been enhanced with sticky notes and emoji stacks to make it easier to add objects to a board. AI Companion can also now summarize Whiteboard content. (Available now.) Strengthen relationships for better collaboration When users are given the right tools to connect with their colleagues and customers, enhanced collaboration is possible. Zoom is empowering users with innovations to help spark new connections and foster existing ones. Online Fax simplifies business communications by consolidating fax, SMS, and calls on one Zoom Phone number, eliminating the need for additional hardware, providers, complex setups, and extra billing. (Available now.) simplifies business communications by consolidating fax, SMS, and calls on one number, eliminating the need for additional hardware, providers, complex setups, and extra billing. (Available now.) Prioritize urgent voicemails and extract key action items from Zoom Phone for Microsoft Teams with AI Companion, helping users stay organized and manage their time more efficiently. (Planned to be available later this month.) with AI Companion, helping users stay organized and manage their time more efficiently. (Planned to be available later this month.) To save time and stay organized, the Zoom + Salesforce app provides users with AI-generated summaries of Zoom Phone calls directly in the app. (Available now.) provides users with AI-generated summaries of Zoom Phone calls directly in the app. (Available now.) To help users work smarter, faster, and more effectively, Workvivo AI, powered by Zoom AI Companion, helps users write better company updates, find answers more easily, and create more engaging surveys. (Available now.) To learn more about Zoom Workplace, visit the Zoom website . Empowering contact center and sales teams Enhancements to Zoom CX include new workforce management features designed to provide greater flexibility, precision, and efficiency in agent scheduling and staffing forecasts. These enhancements empower both supervisors and agents with advanced tools for optimizing workforce planning across multiple channels. Deferrable work forecasting enables Workforce Management admins to predict staffing needs for non-real-time communication channels such as email, social media, and voicemail to enable businesses to allocate sufficient resources across all customer touchpoints. (Available now.) enables Workforce Management admins to predict staffing needs for non-real-time communication channels such as email, social media, and voicemail to enable businesses to allocate sufficient resources across all customer touchpoints. (Available now.) Seat limits for agent scheduling allow supervisors to set minimum and maximum staffing levels at different times of the day, helping to optimize agent distribution throughout the week. (Available now.) allow supervisors to set minimum and maximum staffing levels at different times of the day, helping to optimize agent distribution throughout the week. (Available now.) Supervisors can also take advantage of the ability to create multiple forecast scenarios , allowing them to model different staffing strategies and analyze how changes in metrics and volumes might impact workforce needs. (Available now.) , allowing them to model different staffing strategies and analyze how changes in metrics and volumes might impact workforce needs. (Available now.) Enhancements to dynamic daily scheduling further improve flexibility using AI by optimizing weekly schedules to customize shift structures for specific days. For example, the system can pick days to be worked, implement shorter shifts on Saturdays, or incorporate additional activities beyond standard breaks and meals. (Available now.) further improve flexibility using AI by optimizing weekly schedules to customize shift structures for specific days. For example, the system can pick days to be worked, implement shorter shifts on Saturdays, or incorporate additional activities beyond standard breaks and meals. (Available now.) Agent scheduling preferences allow employees to rank up to three preferred shift start times in quarter-hour increments to help balance workforce needs with employee preferences and enable increased job satisfaction and improved efficiency. (Available now.) Zoom Revenue Accelerator In today's high-velocity sales environment, teams are under constant pressure to move fast, stay aligned, and keep data consistent across fragmented tools and channels. The latest innovations in Zoom Revenue Accelerator use AI insights and automation to streamline execution and help teams close deals faster with greater consistency and confidence. A new AI playbooks feature for Zoom Revenue Accelerator introduces an always-on agent that can run on admin-configured sales methodologies such as BANT, SPICED, and MEDDICC on behalf of sales reps behind the scenes. Administrators can deploy out-of-the-box or custom frameworks to ensure a standardized, repeatable approach to sales execution based on organizational preferences. This new feature leverages advanced AI and LLMs to analyze sales conversations to surface key customer insights and automatically suggest updates to opportunity fields. This helps reduce manual data entry, keep CRM records accurate and up to date, and free up sales teams to focus on what they do best — selling. By reducing manual data entry and providing more accurate and consistent CRM records, sales teams can focus on selling can focus on selling Sales managers gain deeper visibility into team adherence to selected methodologies through tracking and reporting, enabling more effective coaching. gain deeper visibility into team adherence to selected methodologies through tracking and reporting, enabling more effective coaching. For administrators, AI playbooks simplify the implementation of standardized or custom sales frameworks for a more structured and scalable sales process. Additionally, the introduction of deal explorer for Zoom Revenue Accelerator enables sales teams to surface critical sales insights through natural language queries. By aggregating and analyzing information across the entire opportunity lifecycle, deal explorer eliminates the need to manually sift through multiple data sources. This helps sales reps save valuable time, improve sales execution, and stay focused on closing deals with greater confidence. For example, sales professionals can ask questions about a specific deal such as 'What are the next steps for this opportunity?' or 'Has pricing been discussed?' and receive contextual, structured answers based on a comprehensive analysis of calls, meetings, and CRM data. These new features are available now to Zoom Revenue Accelerator customers. Zoom expands industry offerings Frontline workers in industries like retail, manufacturing, first responders, and healthcare need solutions tailored to their specific needs. Zoom is launching two new products that will help save frontline workers time and boost efficiency. Zoom Workplace for Frontline: Zoom Workplace for Frontline, a purpose-built, AI Companion-based mobile solution for frontline workers will provide key on-shift communications and work management tools for frontline workers in industries such as retail, healthcare, manufacturing, hospitality, and others to help them be more connected and efficient in their daily tasks. To learn more about Zoom Workplace for Frontline, visit the Zoom newsroom . (Available now.)
