Latest news with #ZoomWorkplace
Techday NZ
2 days ago
- Business
- Techday NZ
Zoom expands AI agent to phone, launches hub & boosts AI tools
Zoom has announced the expansion of its AI-powered Virtual Agent to Zoom Phone, as well as the launch of Zoom Hub and enhancements to its AI capabilities across Zoom Workplace. Virtual Agent on Zoom Phone The Zoom Virtual Agent is now integrated with Zoom Phone for users in supported regions, enabling a concierge experience that aims to improve the way businesses handle incoming calls. The feature moves beyond typical call routing, allowing callers to interact with an AI-driven receptionist capable of handling routine queries, booking appointments, and directing calls appropriately. The solution is described as a 24/7 AI receptionist which processes input, responds naturally, and initiates next steps as required by the caller's needs. This capability is intended to reduce missed calls and help organisations make a better first impression during customer interactions. "When someone calls your business, it should feel easy and personal from the first hello. By combining AI that can listen, understand, and take action with the reach of Zoom Phone, our concierge virtual agent provides seamless and personalised support to all callers. Whether a customer is calling to schedule an appointment, check an order status, or check product availability, Zoom's concierge is available 24×7 and can deliver answers instantly, escalating to live employees only when needed. The result is a faster, more personalised, and more scalable experience for everyone," says Smita Hashim, Chief Product Officer, Zoom. Admins can deploy the concierge via a no-code configuration, enabling businesses to upload documents or pointedly direct the virtual agent to websites in order to train it. The system supports natural, multilingual conversations in English, Spanish, French, German, Portuguese, and Japanese, with further languages in development. The ability to respond to questions around the clock delivers a consistent experience for callers at any time. Zoom Virtual Agent concierge supports industries such as healthcare, retail, manufacturing, and financial services. For example, healthcare providers can use it to field patient queries and book appointments, while retailers can check product availability and schedule pickups. Manufacturers and service providers can capture requests or guide troubleshooting, and financial services can gather client information and direct them to the proper adviser. Agentic AI for meeting scheduling Zoom announced enhancements to its AI Companion, which now provides automated meeting scheduling capabilities. The AI Companion analyses calendars, time zones, and out-of-office notices to suggest available meeting times, sends invitations, and tracks responses on behalf of the user. The AI-driven meeting scheduler is aimed at eliminating manual back-and-forth processes, reducing scheduling conflict errors, and freeing teams to focus on actual meetings rather than logistics. If schedules change, the AI Companion suggests alternatives and ensures meetings are confirmed quickly. Zoom Hub centralises content Zoom Hub is now generally available, functioning as a workspace within Zoom Workplace. It brings together meeting recordings, summaries, documents, whiteboards, and other assets, with tools for organisation by folder and the ability to create new assets directly in the hub. The Hub works alongside AI Companion to boost productivity, including features such as generating content drafts for meetings or projects. Users can search for assets by meeting, prepare for upcoming meetings, and use AI tools to draft materials quickly, reducing the time spent managing disparate files across different systems. AI improvements for Team Chat Additional changes have been made to Zoom Team Chat, with AI Companion now integrated into the mobile user experience. This allows users to draft messages or receive document summaries without having to open the underlying files. AI-driven quick summaries are also accessible from the desktop application, streamlining catch-up processes in workplace communications. In line with Zoom's AI development, Zoom will also be integrating OpenAI's GPT-5 into its AI stack to further improve agentic tasks such as meeting scheduling and translating conversations into actionable outcomes. All new AI Companion features are included at no extra cost for users with paid Zoom Workplace plans. These updates are aimed at increasing collaboration efficiency and enabling users to stay aligned on work tasks. While the Zoom Virtual Agent for Phone is not currently available in Australia, the launch of Zoom Hub and enhanced AI features are accessible within the region. The company continues to focus on developing accessible digital workplace capabilities powered by AI for users across different markets.
Hans India
10-07-2025
- Business
- Hans India
Zoom rolls out new agentic AI offerings to save time and drive connections
'With Zoom AI Companion's agentic skills, users will see a significant productivity boost to help them get more done — not just in Zoom, but across business-essential apps like ServiceNow, Jira, Asana, Box, and more,' said Smita Hashim, chief product officer at Zoom. 'The Custom AI Companion add-on empowers users to streamline their workflows by having AI Companion join their Zoom Meetings and in-person meetings, and can now access AI Companion across other video conferencing platforms.' Zoom Communications, Inc. (NASDAQ: ZM) today delivered new agentic AI capabilities to help users complete tasks across platforms and save time during the work day. With the Custom AI Companion add-on, Zoom AI Companion can now connect to 16 third-party apps to help orchestrate tasks without leaving Zoom. Additionally, the Custom AI Companion add-on is now available for online purchase, enabling small business owners to leverage AI Companion across third-party video conferencing platforms like Google Meet and others, customize meeting summary templates, create custom avatars, and connect third-party apps to boost productivity and help them get more done so they can focus on building and growing their business. With the Custom AI Companion add-on, users can now connect to 16 third-party apps. Visi t the Zoom website to learn more about how app integrations with the Custom AI Companion add-on can boost efficiency. AI Companion uses agentic AI capabilities to maximize efficiency, helping users save time and get more done without leaving Zoom Workplace. With the Custom AI Companion add-on, users can already connect to apps like, andto deliver powerful indexing, enterprise search, and ticketing capabilities. New third-party apps also deliver context-rich answers and help complete tasks across workstreams with intelligent app orchestration. Many entrepreneurs, solopreneurs, small business owners, and consultants often find themselves switching meeting platforms throughout their day to take calls with clients and stakeholders, without a central way to organize their meeting notes. The Custom AI Companion add-on, now available for purchase online, expands AI Companion's meeting summary capabilities to third-party video conferencing platforms such as Google Meet and others, with Cisco Webex coming soon, and delivers agentic AI capabilities to help small businesses get more done: Professional service providers like consultants and freelancers can simplify workflows and save time beyond Zoom Meetings, Zoom Phone calls, and in-person meetings by using AI-generated meeting summaries across third-party meeting platforms like Google Meet and others. With connections to third-party applications like Asana, they can automatically have projects updated in Asana without leaving the meeting. like consultants and freelancers can simplify workflows and save time beyond Zoom Meetings, Zoom Phone calls, and in-person meetings by using AI-generated meeting summaries across third-party meeting platforms like Google Meet and others. With connections to third-party applications like Asana, they can automatically have projects updated in Asana without leaving the meeting. Sales professionals can nurture relationships with prospects and clients while reducing admin time by automatically updating sales records in CRMs based on the conversation. can nurture relationships with prospects and clients while reducing admin time by automatically updating sales records in CRMs based on the conversation. Educators can go beyond meeting summaries and lecture plans to reliably generate summaries and takeaways with custom summaries that can be shared with students to reinforce learning and create personalized videos using Custom Avatars for Zoom Clips to connect with students in different languages. With the Custom AI Companion add-on, small businesses can connect AI Companion to these 16 apps, plus tailor AI Companion skills to address their unique needs and drive efficiency across their organizations: Work across platforms: Zoom is an open platform, and AI Companion can attend third-party meetings, including Microsoft Teams and Google Meet, with Cisco Webex support coming soon. AI Companion can join meetings on a user's behalf to automatically transcribe, summarize, and deliver actionable follow-ups. Zoom is an open platform, and AI Companion can attend third-party meetings, including Microsoft Teams and Google Meet, with Cisco Webex support coming soon. AI Companion can join meetings on a user's behalf to automatically transcribe, summarize, and deliver actionable follow-ups. Save time with AI-generated clips : With Custom Avatars for Zoom Clips, users can create an avatar in their likeness, provide a transcript of the desired content, and allow AI Companion to generate a clip for them, saving time and helping them scale their efforts. : With Custom Avatars for Zoom Clips, users can create an avatar in their likeness, provide a transcript of the desired content, and allow AI Companion to generate a clip for them, saving time and helping them scale their efforts. Customize meeting summaries with templates: Users can turn meetings into tailored, actionable summaries by selecting from 11 purpose-built templates designed to reflect the tone, structure, and focus of each meeting and match the meeting goals. Users can turn meetings into tailored, actionable summaries by selecting from 11 purpose-built templates designed to reflect the tone, structure, and focus of each meeting and match the meeting goals. Expand knowledge: Admins can connect Google Drive and other external drive accounts as data sources in AI Studio while respecting existing permission controls, and crawl public URLs as a data source for knowledge collections so AI Companion can provide more relevant answers to users' queries. The Custom AI Companion add-on is now available for purchase online for $12 per user per month with paid Zoom Workplace plans. To learn more about how organizations can tailor AI Companion to meet their unique needs with the Custom AI Companion add-on, visit the Zoom website. Maximize the workday with AI Companion Zoom AI Companion continues to enhance productivity and collaboration across Zoom Workplace. These new capabilities are included at no extra charge as part of Zoom AI Companion for all paid Zoom Workplace licenses. Get started faster: The new onboarding experience within the Zoom desktop app makes it easier to configure AI Companion settings, including what meetings are summarized, who summaries are shared with, and how they are shared. The new onboarding experience within the Zoom desktop app makes it easier to configure AI Companion settings, including what meetings are summarized, who summaries are shared with, and how they are shared. Build better meeting agendas: Users can easily add structure to meetings by creating agendas for upcoming meetings from templates. AI Companion can also leverage previous meetings or Zoom Docs to create even more tailored agendas. Users can easily add structure to meetings by creating agendas for upcoming meetings from templates. AI Companion can also leverage previous meetings or Zoom Docs to create even more tailored agendas. Get more out of calls: Users can now query AI Companion before, during, and after Zoom Phone calls to help them catch up and gain deeper insights. They can ask questions like, 'What was the disagreement about?' or 'Can you tell me the main points being discussed?' Users can also have AI Companion pull up information from previous conversations, prioritize missed calls, and draft follow-up messages. Users can now query AI Companion before, during, and after Zoom Phone calls to help them catch up and gain deeper insights. They can ask questions like, 'What was the disagreement about?' or 'Can you tell me the main points being discussed?' Users can also have AI Companion pull up information from previous conversations, prioritize missed calls, and draft follow-up messages. Summarize documents in chat threads: AI Companion can summarize supported text-based documents shared in Zoom Team Chat to help quickly and efficiently digest new information without leaving the chat thread. AI Companion can summarize supported text-based documents shared in Zoom Team Chat to help quickly and efficiently digest new information without leaving the chat thread. Capture notes and tasks for in-person interactions: AI Companion also supports in-person meetings with the Voice Recorder, transcribing, summarizing, and capturing action items, allowing users to focus on the conversation and revisit details and action items later. AI Companion also supports in-person meetings with the Voice Recorder, transcribing, summarizing, and capturing action items, allowing users to focus on the conversation and revisit details and action items later. Easily access meeting assets: Users can access meeting summaries, transcripts, recordings, and event details from the meeting card in the calendar event and via email. Hosts will also be able to share the assets with participants via the meeting card in Zoom Calendar (coming later this month), and participants can request access to the meeting card via the Zoom Calendar event. Users can access meeting summaries, transcripts, recordings, and event details from the meeting card in the calendar event and via email. Hosts will also be able to share the assets with participants via the meeting card in Zoom Calendar (coming later this month), and participants can request access to the meeting card via the Zoom Calendar event. Seamless sharing: AI Companion can be configured to automatically share meeting summaries to third-party platforms, like Microsoft Teams (coming soon) and others, to update counterparts and refresh customer records with the latest conversation highlights. Zoom Workplace powers collaboration and productivity Zoom Workplace continues to accelerate collaboration and help users ideate, create, and deliver effective work effortlessly on a single app. Track edits and publish externally in Zoom Docs: Easily track content changes to docs, highlighting content additions, deletions, replacements, and formatting with specific styles. Users can also now publish Zoom Docs as public webpages, accessible to anyone, whether they are logged in or not. Easily track content changes to docs, highlighting content additions, deletions, replacements, and formatting with specific styles. Users can also now publish Zoom Docs as public webpages, accessible to anyone, whether they are logged in or not. Stitch, combine, and create longer clips: Merge multiple Zoom Clips into one seamless video without external apps, preview and make adjustments before finalizing edits, and preserve original content without overwriting original assets. To learn more about Zoom Workplace, visit the Zoom website.
Hindustan Times
12-06-2025
- Business
- Hindustan Times
Zoom expands cloud based phone service in India with AI contact centre
Zoom is expanding its cloud phone service for businesses in India. On Wednesday, June 11, it announced that Zoom Phone will now be available in four more licensed areas, including Mumbai, Bengaluru, Hyderabad, Andhra Pradesh, and the Delhi-NCR region, which covers Delhi, Ghaziabad, Faridabad, Noida, and Gurugram. This means more businesses in these regions can use Zoom's phone system to stay connected. Before this, Zoom Phone was approved to operate in Maharashtra and Tamil Nadu. With this update, the service now covers six telecom regions across the country. Many businesses are moving away from traditional phone lines and switching to cloud-based systems that bring calls, messages, and video together in one place. Paid Zoom users can add Zoom Phone as an optional feature to their existing plan. It works alongside a contact centre platform and Zoom Workplace. There's also an AI assistant that creates quick summaries after calls, pulls out tasks from voicemails, and sorts important messages. Along with Zoom Phone, Zoom has launched a Contact Centre in India. This lets customers reach businesses through calls, video, social media, email, and messaging apps, all handled within Zoom's local data centres. This setup suits sectors like healthcare, government, and finance where strict rules apply. Businesses can link Zoom Phone with the Contact Centre so their support agents can easily manage and transfer calls. Agents also get access to details like user extensions and direct numbers, helping route calls smoothly. Zoom also offers a 'Bring Your Own Carrier' option, letting companies keep their current phone providers while moving to Zoom's cloud platform. This makes switching easier and helps avoid disruption. The Contact Centre can measure customer satisfaction and analyse call sentiment. Zoom says these tools help teams work better, support flexible working, and improve how companies connect with customers. It shows how India is shifting toward smarter, cloud-based communication systems. Zoom Phone and Zoom Contact Centre are built to work smoothly together, helping businesses communicate better and support teams with different working styles. This integration is designed to help companies across India improve how they connect with both customers and employees, making collaboration and engagement a lot simpler in day-to-day operations.
Yahoo
11-06-2025
- Business
- Yahoo
Elgato's Stream Deck Becomes First Zoom Certified Personal Productivity Device
MILPITAS, Calif., June 11, 2025--(BUSINESS WIRE)--Elgato, a CORSAIR® brand, today announced its highly popular Stream Deck has become the first Zoom Certified Personal Productivity Device, a new category of the Zoom Hardware Certification Program. Devices in this category use new Zoom technology that allows certified third-party hardware to establish a two-way connection with the Zoom Workplace app on PC and Mac. This important designation highlights Stream Deck's position as the premier workflow controller for online communication. An enhanced Zoom plugin allows users to effortlessly manage meeting controls with streamlined tools to enhance their Zoom video calls and presentations. "I'm so excited to be officially introducing Stream Deck as the first Personal Productivity Device in the Zoom Certified hardware ecosystem," adds Andy Carluccio, Head of Client Innovation at Zoom. "Compared to traditional keyboard shortcuts, which can be easy to lose track of, Stream Deck offers a much easier pathway to modify Zoom controls and settings at the press of a key. Thanks to our new technology for deepening hardware integrations, Zoom Workplace can leverage the visual capabilities of Stream Deck to implement reliable state synchronization and contextual feedback directly on the device. This technology makes it easier than ever to collaborate on the Zoom platform with powerful devices like Stream Deck, and we're grateful to Elgato for pioneering these new capabilities with us." "The Elgato Stream Deck, a game-changer for gamers and creators with its customizable one-touch control, has become one of the most compelling productivity tools for professionals, offering customizable one-touch control that simplifies complex workflows and enhances productivity," said Thi La, President and future Chief Executive Officer of Corsair as of July 1, 2025. "Through our strategic partnership with Zoom, Stream Deck becomes even more essential for the modern workplace. The dedicated Zoom plugin transforms the video conferencing experience by enabling instant access to key controls such as mute, video, and screen sharing, eliminating the need to fumble through menus during meetings. By combining Zoom's global collaboration platform with our expansive user base, this partnership delivers immediate value to current customers and paves the way for broader adoption among professionals worldwide." The Zoom plugin is can be downloaded from Elgato's Marketplace, along with thousands of other apps and digital assets. Available for both PC and Mac, the Zoom plugin brings meeting controls right to the user's fingertips. Whether unmuting a microphone, turning on a camera, or starting a screen share or recording, essential Zoom actions are now just a touch away. Attendees can raise their hand or drop an emoji reaction without missing a beat. Dynamic key icons clearly show the status of microphones and cameras, ensuring no awkward surprises. What's more, Elgato plans to introduce even more actions in future updates, further expanding control. Setup is incredibly simple—with Stream Deck software, all it takes is a drag and drop. Video Watch the plugin spotlight: Webpages Get the Stream Deck plugin: Learn more about Stream Deck: Learn more about Zoom Certified Hardware: About Elgato Elgato is a world leader in online audiovisual technology, empowering content creators and digital professionals to transform their ideas into immersive, impactful experiences. From award-winning cameras, microphones, and lighting to control surfaces, capture cards, and studio mounts, Elgato sets industry benchmarks that shape the status quo of digital storytelling. Backed by parent company CORSAIR (Nasdaq: CRSR), the brand leverages a strong global distribution network and consistent product innovation to deliver sustained growth. A trusted name in a rapidly expanding market, Elgato drives value for both creators and investors through its commitment to excellence and forward-thinking strategy. Copyright © 2025 Corsair Memory, Inc. All rights reserved. CORSAIR and the sails logo are registered trademarks of CORSAIR in the United States and/or other countries. All other company and/or product names may be trade names, trademarks, and/or registered trademarks of the respective owners with which they are associated. Features, pricing, availability, and specifications are subject to change without notice. View source version on Contacts Investor Relations Contact:David Pasqualeir@ 914-337-8801 Media Contact:Timothy Bibatbiba@ 203-428-3222 Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Yahoo
11-06-2025
- Business
- Yahoo
Elgato's Stream Deck Becomes First Zoom Certified Personal Productivity Device
MILPITAS, Calif., June 11, 2025--(BUSINESS WIRE)--Elgato, a CORSAIR® brand, today announced its highly popular Stream Deck has become the first Zoom Certified Personal Productivity Device, a new category of the Zoom Hardware Certification Program. Devices in this category use new Zoom technology that allows certified third-party hardware to establish a two-way connection with the Zoom Workplace app on PC and Mac. This important designation highlights Stream Deck's position as the premier workflow controller for online communication. An enhanced Zoom plugin allows users to effortlessly manage meeting controls with streamlined tools to enhance their Zoom video calls and presentations. "I'm so excited to be officially introducing Stream Deck as the first Personal Productivity Device in the Zoom Certified hardware ecosystem," adds Andy Carluccio, Head of Client Innovation at Zoom. "Compared to traditional keyboard shortcuts, which can be easy to lose track of, Stream Deck offers a much easier pathway to modify Zoom controls and settings at the press of a key. Thanks to our new technology for deepening hardware integrations, Zoom Workplace can leverage the visual capabilities of Stream Deck to implement reliable state synchronization and contextual feedback directly on the device. This technology makes it easier than ever to collaborate on the Zoom platform with powerful devices like Stream Deck, and we're grateful to Elgato for pioneering these new capabilities with us." "The Elgato Stream Deck, a game-changer for gamers and creators with its customizable one-touch control, has become one of the most compelling productivity tools for professionals, offering customizable one-touch control that simplifies complex workflows and enhances productivity," said Thi La, President and future Chief Executive Officer of Corsair as of July 1, 2025. "Through our strategic partnership with Zoom, Stream Deck becomes even more essential for the modern workplace. The dedicated Zoom plugin transforms the video conferencing experience by enabling instant access to key controls such as mute, video, and screen sharing, eliminating the need to fumble through menus during meetings. By combining Zoom's global collaboration platform with our expansive user base, this partnership delivers immediate value to current customers and paves the way for broader adoption among professionals worldwide." The Zoom plugin is can be downloaded from Elgato's Marketplace, along with thousands of other apps and digital assets. Available for both PC and Mac, the Zoom plugin brings meeting controls right to the user's fingertips. Whether unmuting a microphone, turning on a camera, or starting a screen share or recording, essential Zoom actions are now just a touch away. Attendees can raise their hand or drop an emoji reaction without missing a beat. Dynamic key icons clearly show the status of microphones and cameras, ensuring no awkward surprises. What's more, Elgato plans to introduce even more actions in future updates, further expanding control. Setup is incredibly simple—with Stream Deck software, all it takes is a drag and drop. Video Watch the plugin spotlight: Webpages Get the Stream Deck plugin: Learn more about Stream Deck: Learn more about Zoom Certified Hardware: About Elgato Elgato is a world leader in online audiovisual technology, empowering content creators and digital professionals to transform their ideas into immersive, impactful experiences. From award-winning cameras, microphones, and lighting to control surfaces, capture cards, and studio mounts, Elgato sets industry benchmarks that shape the status quo of digital storytelling. Backed by parent company CORSAIR (Nasdaq: CRSR), the brand leverages a strong global distribution network and consistent product innovation to deliver sustained growth. A trusted name in a rapidly expanding market, Elgato drives value for both creators and investors through its commitment to excellence and forward-thinking strategy. Copyright © 2025 Corsair Memory, Inc. All rights reserved. CORSAIR and the sails logo are registered trademarks of CORSAIR in the United States and/or other countries. All other company and/or product names may be trade names, trademarks, and/or registered trademarks of the respective owners with which they are associated. Features, pricing, availability, and specifications are subject to change without notice. View source version on Contacts Investor Relations Contact:David Pasqualeir@ 914-337-8801 Media Contact:Timothy Bibatbiba@ 203-428-3222 Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
