Latest news with #ZoomWorkplace
Hindustan Times
19 hours ago
- Business
- Hindustan Times
Zoom expands cloud based phone service in India with AI contact centre
Zoom is expanding its cloud phone service for businesses in India. On Wednesday, June 11, it announced that Zoom Phone will now be available in four more licensed areas, including Mumbai, Bengaluru, Hyderabad, Andhra Pradesh, and the Delhi-NCR region, which covers Delhi, Ghaziabad, Faridabad, Noida, and Gurugram. This means more businesses in these regions can use Zoom's phone system to stay connected. Before this, Zoom Phone was approved to operate in Maharashtra and Tamil Nadu. With this update, the service now covers six telecom regions across the country. Many businesses are moving away from traditional phone lines and switching to cloud-based systems that bring calls, messages, and video together in one place. Paid Zoom users can add Zoom Phone as an optional feature to their existing plan. It works alongside a contact centre platform and Zoom Workplace. There's also an AI assistant that creates quick summaries after calls, pulls out tasks from voicemails, and sorts important messages. Along with Zoom Phone, Zoom has launched a Contact Centre in India. This lets customers reach businesses through calls, video, social media, email, and messaging apps, all handled within Zoom's local data centres. This setup suits sectors like healthcare, government, and finance where strict rules apply. Businesses can link Zoom Phone with the Contact Centre so their support agents can easily manage and transfer calls. Agents also get access to details like user extensions and direct numbers, helping route calls smoothly. Zoom also offers a 'Bring Your Own Carrier' option, letting companies keep their current phone providers while moving to Zoom's cloud platform. This makes switching easier and helps avoid disruption. The Contact Centre can measure customer satisfaction and analyse call sentiment. Zoom says these tools help teams work better, support flexible working, and improve how companies connect with customers. It shows how India is shifting toward smarter, cloud-based communication systems. Zoom Phone and Zoom Contact Centre are built to work smoothly together, helping businesses communicate better and support teams with different working styles. This integration is designed to help companies across India improve how they connect with both customers and employees, making collaboration and engagement a lot simpler in day-to-day operations.
Yahoo
2 days ago
- Business
- Yahoo
Elgato's Stream Deck Becomes First Zoom Certified Personal Productivity Device
MILPITAS, Calif., June 11, 2025--(BUSINESS WIRE)--Elgato, a CORSAIR® brand, today announced its highly popular Stream Deck has become the first Zoom Certified Personal Productivity Device, a new category of the Zoom Hardware Certification Program. Devices in this category use new Zoom technology that allows certified third-party hardware to establish a two-way connection with the Zoom Workplace app on PC and Mac. This important designation highlights Stream Deck's position as the premier workflow controller for online communication. An enhanced Zoom plugin allows users to effortlessly manage meeting controls with streamlined tools to enhance their Zoom video calls and presentations. "I'm so excited to be officially introducing Stream Deck as the first Personal Productivity Device in the Zoom Certified hardware ecosystem," adds Andy Carluccio, Head of Client Innovation at Zoom. "Compared to traditional keyboard shortcuts, which can be easy to lose track of, Stream Deck offers a much easier pathway to modify Zoom controls and settings at the press of a key. Thanks to our new technology for deepening hardware integrations, Zoom Workplace can leverage the visual capabilities of Stream Deck to implement reliable state synchronization and contextual feedback directly on the device. This technology makes it easier than ever to collaborate on the Zoom platform with powerful devices like Stream Deck, and we're grateful to Elgato for pioneering these new capabilities with us." "The Elgato Stream Deck, a game-changer for gamers and creators with its customizable one-touch control, has become one of the most compelling productivity tools for professionals, offering customizable one-touch control that simplifies complex workflows and enhances productivity," said Thi La, President and future Chief Executive Officer of Corsair as of July 1, 2025. "Through our strategic partnership with Zoom, Stream Deck becomes even more essential for the modern workplace. The dedicated Zoom plugin transforms the video conferencing experience by enabling instant access to key controls such as mute, video, and screen sharing, eliminating the need to fumble through menus during meetings. By combining Zoom's global collaboration platform with our expansive user base, this partnership delivers immediate value to current customers and paves the way for broader adoption among professionals worldwide." The Zoom plugin is can be downloaded from Elgato's Marketplace, along with thousands of other apps and digital assets. Available for both PC and Mac, the Zoom plugin brings meeting controls right to the user's fingertips. Whether unmuting a microphone, turning on a camera, or starting a screen share or recording, essential Zoom actions are now just a touch away. Attendees can raise their hand or drop an emoji reaction without missing a beat. Dynamic key icons clearly show the status of microphones and cameras, ensuring no awkward surprises. What's more, Elgato plans to introduce even more actions in future updates, further expanding control. Setup is incredibly simple—with Stream Deck software, all it takes is a drag and drop. Video Watch the plugin spotlight: Webpages Get the Stream Deck plugin: Learn more about Stream Deck: Learn more about Zoom Certified Hardware: About Elgato Elgato is a world leader in online audiovisual technology, empowering content creators and digital professionals to transform their ideas into immersive, impactful experiences. From award-winning cameras, microphones, and lighting to control surfaces, capture cards, and studio mounts, Elgato sets industry benchmarks that shape the status quo of digital storytelling. Backed by parent company CORSAIR (Nasdaq: CRSR), the brand leverages a strong global distribution network and consistent product innovation to deliver sustained growth. A trusted name in a rapidly expanding market, Elgato drives value for both creators and investors through its commitment to excellence and forward-thinking strategy. Copyright © 2025 Corsair Memory, Inc. All rights reserved. CORSAIR and the sails logo are registered trademarks of CORSAIR in the United States and/or other countries. All other company and/or product names may be trade names, trademarks, and/or registered trademarks of the respective owners with which they are associated. Features, pricing, availability, and specifications are subject to change without notice. View source version on Contacts Investor Relations Contact:David Pasqualeir@ 914-337-8801 Media Contact:Timothy Bibatbiba@ 203-428-3222 Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Yahoo
2 days ago
- Business
- Yahoo
Elgato's Stream Deck Becomes First Zoom Certified Personal Productivity Device
MILPITAS, Calif., June 11, 2025--(BUSINESS WIRE)--Elgato, a CORSAIR® brand, today announced its highly popular Stream Deck has become the first Zoom Certified Personal Productivity Device, a new category of the Zoom Hardware Certification Program. Devices in this category use new Zoom technology that allows certified third-party hardware to establish a two-way connection with the Zoom Workplace app on PC and Mac. This important designation highlights Stream Deck's position as the premier workflow controller for online communication. An enhanced Zoom plugin allows users to effortlessly manage meeting controls with streamlined tools to enhance their Zoom video calls and presentations. "I'm so excited to be officially introducing Stream Deck as the first Personal Productivity Device in the Zoom Certified hardware ecosystem," adds Andy Carluccio, Head of Client Innovation at Zoom. "Compared to traditional keyboard shortcuts, which can be easy to lose track of, Stream Deck offers a much easier pathway to modify Zoom controls and settings at the press of a key. Thanks to our new technology for deepening hardware integrations, Zoom Workplace can leverage the visual capabilities of Stream Deck to implement reliable state synchronization and contextual feedback directly on the device. This technology makes it easier than ever to collaborate on the Zoom platform with powerful devices like Stream Deck, and we're grateful to Elgato for pioneering these new capabilities with us." "The Elgato Stream Deck, a game-changer for gamers and creators with its customizable one-touch control, has become one of the most compelling productivity tools for professionals, offering customizable one-touch control that simplifies complex workflows and enhances productivity," said Thi La, President and future Chief Executive Officer of Corsair as of July 1, 2025. "Through our strategic partnership with Zoom, Stream Deck becomes even more essential for the modern workplace. The dedicated Zoom plugin transforms the video conferencing experience by enabling instant access to key controls such as mute, video, and screen sharing, eliminating the need to fumble through menus during meetings. By combining Zoom's global collaboration platform with our expansive user base, this partnership delivers immediate value to current customers and paves the way for broader adoption among professionals worldwide." The Zoom plugin is can be downloaded from Elgato's Marketplace, along with thousands of other apps and digital assets. Available for both PC and Mac, the Zoom plugin brings meeting controls right to the user's fingertips. Whether unmuting a microphone, turning on a camera, or starting a screen share or recording, essential Zoom actions are now just a touch away. Attendees can raise their hand or drop an emoji reaction without missing a beat. Dynamic key icons clearly show the status of microphones and cameras, ensuring no awkward surprises. What's more, Elgato plans to introduce even more actions in future updates, further expanding control. Setup is incredibly simple—with Stream Deck software, all it takes is a drag and drop. Video Watch the plugin spotlight: Webpages Get the Stream Deck plugin: Learn more about Stream Deck: Learn more about Zoom Certified Hardware: About Elgato Elgato is a world leader in online audiovisual technology, empowering content creators and digital professionals to transform their ideas into immersive, impactful experiences. From award-winning cameras, microphones, and lighting to control surfaces, capture cards, and studio mounts, Elgato sets industry benchmarks that shape the status quo of digital storytelling. Backed by parent company CORSAIR (Nasdaq: CRSR), the brand leverages a strong global distribution network and consistent product innovation to deliver sustained growth. A trusted name in a rapidly expanding market, Elgato drives value for both creators and investors through its commitment to excellence and forward-thinking strategy. Copyright © 2025 Corsair Memory, Inc. All rights reserved. CORSAIR and the sails logo are registered trademarks of CORSAIR in the United States and/or other countries. All other company and/or product names may be trade names, trademarks, and/or registered trademarks of the respective owners with which they are associated. Features, pricing, availability, and specifications are subject to change without notice. View source version on Contacts Investor Relations Contact:David Pasqualeir@ 914-337-8801 Media Contact:Timothy Bibatbiba@ 203-428-3222 Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Bahrain News Gazette
02-05-2025
- Business
- Bahrain News Gazette
Zoom to Release Financial Results for the First Quarter of Fiscal Year 2026
SAN JOSE, Calif., May 01, 2025 (GLOBE NEWSWIRE) — Zoom Communications, Inc. (NASDAQ: ZM) today announced it will release its financial results for the first quarter of fiscal year 2026 on Wednesday, May 21, 2025, after the market closes. A live Zoom Webinar of the event can be accessed at 2:00 pm PT / 5:00 pm ET through Zoom's investor relations website at A replay will be available approximately two hours after the conclusion of the live event. About Zoom Zoom's mission is to provide an AI-first work platform for human connection. Reimagine teamwork with Zoom Workplace — Zoom's open collaboration platform with AI Companion empowers teams to be more productive. Together with Zoom Workplace, Zoom's Business Services for sales, marketing, and customer experience teams, including Zoom Contact Center, strengthen customer relationships throughout the customer lifecycle. Founded in 2011, Zoom is publicly traded (NASDAQ:ZM) and headquartered in San Jose, California. Get more information at . Public Relations Colleen Rodriguez Head of Global PR for Zoom [email protected] Investor Relations Charles Eveslage Head of Investor Relations for Zoom [email protected] GlobeNewswire Distribution ID 9442957
Time of India
25-04-2025
- Business
- Time of India
Zoom expands agentic skills with the launch of custom AI companion, zoom tasks, AI calendar scheduling
Zoom launched additional agentic skills across Zoom Workplace , delivering on the promise of agentic AI with the Custom AI Companion add-on, Voice Recorder, Tasks, and Custom Avatars, plus new features for Zoom Meetings, Zoom Team Chat, Zoom Whiteboard , Zoom Revenue Accelerator, and more. 'A year ago, we launched Zoom Workplace's AI-first capabilities, transforming how users work—helping them get more done, drive better results, and strengthen their relationships at work. AI Companion became a personal assistant across Zoom Workplace, plugging into all your favorite apps like Outlook, Office, Gmail, Google Calendar, and Google Docs,' said Jeff Smith, head of Product for Workplace AI, Meetings, and Spaces at Zoom. 'Last month, we announced that AI Companion now includes a set of agentic skills so it can understand, plan, and get things done with minimal input from the user. We're further delivering on that promise by launching Custom AI Companion, agentic AI, and many other features. We continue to push the boundaries of innovation to bring our customers the very best AI-first solutions that drive productivity and collaboration.' Get more done with Zoom AI Companion across Zoom Workplace Zoom AI Companion helps users save critical time in their day by surfacing and organizing tasks, enabling them to scale their work, taking notes for them during Zoom Meetings and in-person conversations, and much more, so they have time to focus on what matters most. Zoom Tasks Between meetings, emails, chats, and calls, teams and individuals can get overwhelmed with keeping track of everything that needs to get done. Zoom Tasks with AI Companion helps surface, manage, and complete tasks across Zoom Workplace to get more done, and can aggregate tasks all within the centralized task management tab or embed tasks in a Zoom Doc for easy tracking. Get a curated to-do list: ZoomAI Companion can automatically generate recommended tasks and assign them to the right owner based on meeting summaries or be prompted to surface tasks from Zoom Team Chat, Zoom Mail, Zoom Docs, and more, quickly converting action items into actionable tasks to accept or delegate to to-dos faster: Zoom AI Companion can help users get started and complete tasks by providing insights and recommending next follow-through and visibility: Zoom Tasks can help everyone stay on track and in the know by utilizing the centralized task management tab, sharing and assigning tasks across accounts, and summarizing tasks using AI Companion. Zoom Tasks is now available for Zoom Workplace plans; with AI Companion capabilities available for eligible paid plans. Voice Recorder For in-person interactions, the AI Companion Voice Recorder can transcribe, summarize, and capture action items, so users can enjoy the benefits of AI Companion even when they're not on a Zoom Meeting or Zoom Phone call. Voice Recorder enables users to connect face to face, whether it's a spontaneous meeting or a planned one, and not worry about taking notes manually. (Available later this month on mobile and coming to Rooms this summer.) Streamlining collaboration with enhancements to Zoom AI Companion, Zoom Meetings, Zoom Spaces, and Zoom Team Chat Zoom prioritizes innovation, consistently delivering new and exciting products like Zoom Tasks, as well as improvements to its existing product lineup. To better support multi-lingual and global teams using Zoom Team Chat, Zoom is now using its own Small Language Model (SLM) optimized for specific AI skills to provide improved translations from eight languages (German, Spanish, Italian, French, Portuguese, Portuguese-Brazilian, Simplified Chinese, Traditional Chinese) to English. Also in Zoom Team Chat, users can now mention people who are not in a chat/channel and share their contact info without having to add them to the chat/channel. (Available now.)Users can ask AI Companion to schedule meetings with multiple participants from the side panel in any product tab within Zoom Workplace. AI Companion will find the best times for all invitees by pulling data from across the platform and suggesting scheduling options for the user to confirm. AI Companion will then set up the Zoom meeting, add it to the participants' calendars, and generate suggested meeting topics and Zoom meetings, users can create private group chats 1:1 or with a specific subset of participants. They can even add a custom name to their group to help track multiple private chat groups at once and share links within the private group chats. (Available now.) Get better results with Custom AI Companion Custom AI Companion Starting today, organizations can tailor AI agents and skills to address their unique needs and drive efficiency across their organizations with the Custom AI Companion paid add-on. Custom AI Companion is powered by Zoom AI Studio , a low-code, drag-and-drop builder where admins can customize Zoom AI Companion for their organization. This summer, users will be able to connect beyond Zoom via integrated third-party AI agents with Custom AI Companion. To facilitate this integration, Zoom will support both Model Context Protocol from Anthropic and Agent to Agent Protocol from Google in Zoom AI Studio, making it simpler to integrate external AI agents with AI Companion. Bring Your Own Index (BYOI) With Bring Your Own Index (BYOI) , organizations can now connect AI Companion interactions to a wide variety of enterprise data sources like project management tools, cloud storage, email accounts, and customer databases through Amazon Q Business or Glean. For example, users can connect their Amazon Q Business index to surface relevant documents, emails, and project info in AI Companion to quickly gain context during a Zoom meeting. Custom Avatars for Zoom Clips Zoom Clips helps users easily share information without the need for a meeting. For example, if a user needs to walk a colleague through a document they drafted, rather than wait for both of them to be available, the user can simply record a Zoom clip and share it with their colleague. With Custom Avatars for Zoom Clips , users can now use AI Companion to create an avatar in their likeness, provide a transcript of the desired content, and allow AI Companion to generate a clip for them, saving them invaluable time without the need to re-record and helping them scale their efforts. Custom Avatars for Zoom Clips are designed with security and authenticity safeguards, including protection around the initial video creation. For example, gesture checks help detect the potential use of pre-recorded or manipulated footage, and video and audio watermarks indicate its AI origin. Custom Avatars for Zoom Clips are available now with the Custom AI Companion add-on and will also be available as a separate SKU, which is planned to be released in May. The Custom AI Companion add-on is available for $12 per user per month, with more capabilities expected this summer. To learn more about all of the features that are and will be available for Custom AI Companion license holders, visit the Zoom website and read the Zoom blog to learn more about how organizations can tailor AI Companion to meet their unique needs. Staying organized just got easier For those users who aren't Zoom Whiteboard users yet but would like to be, they can now easily convert boards from Miro, Mural, and Lucid to Zoom Whiteboard. (Available now.)To help users create more dynamic Zoom Whiteboards, templates have been enhanced with sticky notes and emoji stacks to make it easier to add objects to a board. AI Companion can also now summarize Whiteboard content. (Available now.) Strengthen relationships for better collaboration When users are given the right tools to connect with their colleagues and customers, enhanced collaboration is possible. Zoom is empowering users with innovations to help spark new connections and foster existing ones. Online Fax simplifies business communications by consolidating fax, SMS, and calls on one Zoom Phone number, eliminating the need for additional hardware, providers, complex setups, and extra billing. (Available now.)Prioritize urgent voicemails and extract key action items from Zoom Phone for Microsoft Teams with AI Companion, helping users stay organized and manage their time more efficiently. (Planned to be available later this month.)To save time and stay organized, the Zoom + Salesforce app provides users with AI-generated summaries of Zoom Phone calls directly in the app. (Available now.)To help users work smarter, faster, and more effectively, Workvivo AI, powered by Zoom AI Companion, helps users write better company updates, find answers more easily, and create more engaging surveys. (Available now.) To learn more about Zoom Workplace, visit the Zoom website . Empowering contact center and sales teams Enhancements to Zoom CX include new workforce management features designed to provide greater flexibility, precision, and efficiency in agent scheduling and staffing forecasts. These enhancements empower both supervisors and agents with advanced tools for optimizing workforce planning across multiple channels. Deferrable work forecasting enables Workforce Management admins to predict staffing needs for non-real-time communication channels such as email, social media, and voicemail to enable businesses to allocate sufficient resources across all customer touchpoints. (Available now.)Seat limits for agent scheduling allow supervisors to set minimum and maximum staffing levels at different times of the day, helping to optimize agent distribution throughout the week. (Available now.)Supervisors can also take advantage of the ability to create multiple forecast scenarios, allowing them to model different staffing strategies and analyze how changes in metrics and volumes might impact workforce needs. (Available now.)Enhancements to dynamic daily scheduling further improve flexibility using AI by optimizing weekly schedules to customize shift structures for specific days. For example, the system can pick days to be worked, implement shorter shifts on Saturdays, or incorporate additional activities beyond standard breaks and meals. (Available now.)Agent scheduling preferences allow employees to rank up to three preferred shift start times in quarter-hour increments to help balance workforce needs with employee preferences and enable increased job satisfaction and improved efficiency. (Available now.) Zoom Revenue Accelerator In today's high-velocity sales environment, teams are under constant pressure to move fast, stay aligned, and keep data consistent across fragmented tools and channels. The latest innovations in Zoom Revenue Accelerator use AI insights and automation to streamline execution and help teams close deals faster with greater consistency and confidence. A new AI playbooks feature for Zoom Revenue Accelerator introduces an always-on agent that can run on admin-configured sales methodologies such as BANT, SPICED, and MEDDICC on behalf of sales reps behind the scenes. Administrators can deploy out-of-the-box or custom frameworks to ensure a standardized, repeatable approach to sales execution based on organizational preferences. This new feature leverages advanced AI and LLMs to analyze sales conversations to surface key customer insights and automatically suggest updates to opportunity fields. This helps reduce manual data entry, keep CRM records accurate and up to date, and free up sales teams to focus on what they do best — selling. By reducing manual data entry and providing more accurate and consistent CRM records, sales teams can focus on selling Sales managers gain deeper visibility into team adherence to selected methodologies through tracking and reporting, enabling more effective coaching. For administrators, AI playbooks simplify the implementation of standardized or custom sales frameworks for a more structured and scalable sales process. Additionally, the introduction of deal explorer for Zoom Revenue Acceleratorenables sales teams to surface critical sales insights through natural language queries. By aggregating and analyzing information across the entire opportunity lifecycle, deal explorer eliminates the need to manually sift through multiple data sources. This helps sales reps save valuable time, improve sales execution, and stay focused on closing deals with greater confidence. For example, sales professionals can ask questions about a specific deal such as 'What are the next steps for this opportunity?' or 'Has pricing been discussed?' and receive contextual, structured answers based on a comprehensive analysis of calls, meetings, and CRM data. These new features are available now to Zoom Revenue Accelerator customers. Zoom expands industry offerings Frontline workers in industries like retail, manufacturing, first responders, and healthcare need solutions tailored to their specific needs. Zoom is launching two new products that will help save frontline workers time and boost efficiency. Zoom Workplace for Frontline: Zoom Workplace for Frontline, a purpose-built, AI Companion-based mobile solution for frontline workers will provide key on-shift communications and work management tools for frontline workers in industries such as retail, healthcare, manufacturing, hospitality, and others to help them be more connected and efficient in their daily tasks. To learn more about Zoom Workplace for Frontline, visit the Zoom newsroom. (Available now.)Zoom Workplace for Clinicians: Zoom and Suki, a leader in AI technology for healthcare, are partnering to provide AI-generated clinical notes to healthcare institutions. Zoom Workplace for Clinicians' clinical notes feature will help to streamline and automate clinical note-taking during in-person and virtual patient-physician interactions by allowing physicians to focus more on patients instead of paperwork. To learn more about Zoom Workplace for Clinicians, visit the Zoom newsroom. (Available now.)
