Latest news with #as
Yahoo
4 days ago
- Business
- Yahoo
Wildix Rolls out Fully Embedded Agentic AI for UCaaS that's Modular, Codeless, Autonomous
Real-time, codeless automation with shared memory, native privacy controls and proven ROI, now live in 1,000+ environments TALLINN, Estonia, May 28, 2025--(BUSINESS WIRE)--Wildix, a global Unified Communications as a Service (UCaaS) provider, today announced the launch of the industry's first fully embedded agentic AI layer for UCaaS, now operational across more than 1,000 customer environments. Designed to adapt to how each organization operates, the AI layer automates interactions across voice, chat, SMS, WhatsApp and web, without relying on static scripts or bolted-on bots. The system interprets language, references past exchanges and applies contextual logic to guide each decision. Modular by design, the system can be tailored to specific workflows, whether it's routing calls in public services, handling appointments in healthcare or managing surges in retail. Configuration happens through a visual no-code studio, making deployment fast, repeatable and scalable for partners and customers alike. According to Gartner, agentic AI will autonomously resolve 80% of customer service issues by 2029, leading to a 30% reduction in operational costs. "Wildix's launch of its agentic AI solution that works across all types of communication channels is very timely," said Oru Mohiuddin, Research Director, IDC. "Businesses are increasingly looking to automate workflows that can help to drive customer satisfaction and efficiency simultaneously. Solutions that can help to achieve this will resonate closely with customer demand." Wildix brings that future forward, with contextual automation, shared memory, and no-code design that deliver ROI from day one. It reduces overflow, speeds up response and proves its value from the start. "Organizations are under pressure to accelerate service, reduce costs and improve responsiveness," said Dimitri Osler, co-founder and CIO, Wildix. "This release is designed to meet those expectations immediately. Our AI doesn't just assist. It executes, adapts and integrates natively into existing workflows with zero disruption." Core Capabilities That Support Business Outcomes Wildix AI automates the high-frequency, high-friction tasks that slow teams down — scheduling, call routing, follow-ups and FAQs, while maintaining full context across every interaction. Key capabilities include: Codeless AI studio to launch expert workflows in minutes Multilingual support in 13+ languages, across voice and chat Sentiment-aware escalation to route complex or emotional cases to humans Native integrations with Salesforce, HubSpot, WhatsApp, and Omnichannel deployment, including browser, mobile, headsets and embeddable widgets Persistent memory across agents, channels and sessions GDPR-aligned architecture with transcription engines separated from LLMs to protect PII The system is available across the full Wildix suite, including x-bees for sales-oriented teams, x-hoppers for retail and Collaboration 7 for business operations. Real-world automation, measurable impact Wildix partners work directly with customers to define metrics before deployment, from first-contact resolution to overflow cost reduction, and configure automation to deliver visible, immediate value. In the United Kingdom, a growing network of telehealth providers implemented the AI system across more than 40 dental practices to address peak-hour call volumes. Today, the AI receptionist handles scheduling, reminders and insurance queries, reducing third-party overflow costs and increasing billable appointment time. "This is one of the cleanest ROIs we've ever delivered," said Stewart Donnor, Global Head of Sales Engineering, Wildix. "It cuts overflow costs, increases billable time and it gives clinics their front desk back." In Spain, the Valencian Football Federation uses Wildix AI to absorb seasonal surges in fan inquiries, including ticketing, schedules and match-day updates. The system handles tens of thousands of contacts during peak events, without requiring year-round staffing. "We saw the demand was going to grow before it became a problem," said Jaime Mestre, IT Manager, Valencia Football Federation. "With Wildix and the support of our Wildix Leader Network Gold Partner, we've created a system that understands our members, responds instantly and gives our staff time to focus on what really matters." Scalable AI Architecture for Long-Term Growth Wildix has spent years building AI features designed for real business use cases, from live call summaries and multilingual support to headset-triggered in-store alerts and sales coaching. This latest release consolidates those innovations into a single automation layer that can scale without disrupting daily operations or introducing third-party complexity. Upcoming enhancements include unified scoring to assess both AI and human agent performance, CRM-driven coaching with real-time next-best-action prompts, native WhatsApp automation with live handoff and expanded language support. To explore Wildix's AI-powered solutions, visit About Wildix Wildix is a global provider of Unified Communications as a Service (UCaaS) solutions, designed to simplify business collaboration and drive measurable performance. With fully integrated telephony, video, messaging, and AI capabilities, Wildix helps organizations connect securely and effectively, whether in-office, hybrid, or frontline. Its vertical retail platform, x-hoppers, delivers instant, hands-free communication to staff on the move, improving customer experience and operational speed. View source version on Contacts Media Contact: Deliah MathieuVP of Global Communications, Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
North Wales Chronicle
4 days ago
- Politics
- North Wales Chronicle
Badenoch to go ‘probably this year', says former No 10 adviser Dominic Cummings
Dominic Cummings described the Conservative Party leader as a 'goner', and said Reform UK could win up to 150 seats at the next election with 'Nigel and an iPhone'. He described Nigel Farage's Reform UK as a 'vehicle' for voters to say they 'despise' Westminster. Conservative shadow work and pensions secretary Helen Whately defended Mrs Badenoch, who she described as a 'good leader' during a 'hard time' for her party, and suggested Mr Cummings was trying to 'rock the boat'. In a Sky News interview, Mr Cummings said: 'Kemi is going to go, probably this year.' He added: 'There's already people who are organising to get rid of her, and I think that that will work. If it doesn't work this year, it will definitely happen after next May. 'She's a goner, so there's going to be a big transition there.' The former No 10 adviser also said that the Conservative Party had possibly 'crossed the event horizon and actually aren't salvageable', and added that 'it might be dead'. On Reform UK, which has five seats in the Commons, he said: 'They can win 50, 100, 150 seats with Reform as Nigel and an iPhone. 'But they can't win an overall general election and have a plan for government and have a serious team able to take over in Downing Street and govern and control Whitehall with one man and an iPhone.' Mr Cummings told the broadcaster that 'Reform is a vehicle for people to say 'we despise you, Westminster, we hate both the old parties, we hate Whitehall, we hate the old media, we hate the whole f***ing lot of you''. He added: 'Farage going up in the polls is the expression of that core feeling.' Mr Cummings also reflected on Mr Johnson's departure from Downing Street in September 2022, accusing the former prime minister of 'rewriting history, and a lot of the media just kind-of went along with it'. Reflecting on how some insiders felt at the time, Mr Cummings said: ''We told people we were going to do a whole bunch of things, he's now doing the opposite – OK, we should get rid of him.'' Asked about Mrs Badenoch's leadership, Ms Whately told Times Radio on Wednesday: 'It was always going to take some time for people to want to hear from us.' Mrs Badenoch beat rival Robert Jenrick in the head-to-head final stage of her party's leadership election last year. Ms Whately said she had heard from senior Conservatives who had told her to ''give it at least two years before people are going to want to hear from you again''. Responding to Mr Cummings, she later told Sky News: 'We do know that Dominic Cummings likes to rock the boat, that's something he has a track record of doing. 'My experience working alongside Kemi Badenoch is that she is a good leader and she's leading our party through a hard time. 'Now, we had a really tough election result clearly at the last general election. People told us very clearly at the ballot box that they were frustrated with us, I think particularly frustrated at some of the things that happened at the tail end of our time in government, including the time that Dominic Cummings was in fact involved, clearly when Boris Johnson was prime minister. 'And people were for instance very unhappy about the rising cost of living driven by Russia's invasion of Ukraine, but we need to take the time to listen to what people are telling us, to reflect on that, and to come back with the right offer to the public at the next general election.' Ms Whately said Mr Farage had a 'big state answer' to political problems alongside 'an irresponsible set of unfunded fantasy economics'.
Belfast Telegraph
4 days ago
- Politics
- Belfast Telegraph
Badenoch to go ‘probably this year', says former No 10 adviser Dominic Cummings
Dominic Cummings described the Conservative Party leader as a 'goner', and said Reform UK could win up to 150 seats at the next election with 'Nigel and an iPhone'. He described Nigel Farage's Reform UK as a 'vehicle' for voters to say they 'despise' Westminster. Conservative shadow work and pensions secretary Helen Whately defended Mrs Badenoch, who she described as a 'good leader' during a 'hard time' for her party, and suggested Mr Cummings was trying to 'rock the boat'. In a Sky News interview, Mr Cummings said: 'Kemi is going to go, probably this year.' He added: 'There's already people who are organising to get rid of her, and I think that that will work. If it doesn't work this year, it will definitely happen after next May. 'She's a goner, so there's going to be a big transition there.' The former No 10 adviser also said that the Conservative Party had possibly 'crossed the event horizon and actually aren't salvageable', and added that 'it might be dead'. On Reform UK, which has five seats in the Commons, he said: 'They can win 50, 100, 150 seats with Reform as Nigel and an iPhone. 'But they can't win an overall general election and have a plan for government and have a serious team able to take over in Downing Street and govern and control Whitehall with one man and an iPhone.' Mr Cummings told the broadcaster that 'Reform is a vehicle for people to say 'we despise you, Westminster, we hate both the old parties, we hate Whitehall, we hate the old media, we hate the whole f***ing lot of you''. He added: 'Farage going up in the polls is the expression of that core feeling.' Mr Cummings also reflected on Mr Johnson's departure from Downing Street in September 2022, accusing the former prime minister of 'rewriting history, and a lot of the media just kind-of went along with it'. Reflecting on how some insiders felt at the time, Mr Cummings said: ''We told people we were going to do a whole bunch of things, he's now doing the opposite – OK, we should get rid of him.'' Asked about Mrs Badenoch's leadership, Ms Whately told Times Radio on Wednesday: 'It was always going to take some time for people to want to hear from us.' Mrs Badenoch beat rival Robert Jenrick in the head-to-head final stage of her party's leadership election last year. Ms Whately said she had heard from senior Conservatives who had told her to ''give it at least two years before people are going to want to hear from you again''. Responding to Mr Cummings, she later told Sky News: 'We do know that Dominic Cummings likes to rock the boat, that's something he has a track record of doing. 'My experience working alongside Kemi Badenoch is that she is a good leader and she's leading our party through a hard time. 'Now, we had a really tough election result clearly at the last general election. People told us very clearly at the ballot box that they were frustrated with us, I think particularly frustrated at some of the things that happened at the tail end of our time in government, including the time that Dominic Cummings was in fact involved, clearly when Boris Johnson was prime minister. 'And people were for instance very unhappy about the rising cost of living driven by Russia's invasion of Ukraine, but we need to take the time to listen to what people are telling us, to reflect on that, and to come back with the right offer to the public at the next general election.' Ms Whately said Mr Farage had a 'big state answer' to political problems alongside 'an irresponsible set of unfunded fantasy economics'.
Business Wire
21-05-2025
- Business
- Business Wire
Workato Named a Leader in the 2025 Gartner® Magic Quadrant™ for iPaaS
PALO ALTO, Calif.--(BUSINESS WIRE)-- Workato ®, the leading Enterprise Orchestration platform, announced today that it has again been recognized as a Leader with the furthest in vision placement in the 2025 Gartner® Magic Quadrant™ for Integration Platform as a Service. Workato has been named a Leader seven consecutive times for its ability to execute, and completeness of vision, with the furthest in vision placement for the second year. Workato enables enterprises to transform their business operations by orchestrating business processes end-to-end and operationalizing AI across the entire organization. Designed with best-in-class security and governance, scalability, performance, and availability, Workato's low-code, no-code platform makes it seamless and fast for IT and business teams to orchestrate their applications, data, and experiences. 'Since starting Workato over 10 years ago, our main focus has been how we drive value for our customers — their success, future, and transformation. To be recognized as a Leader with the furthest in vision in this year's Magic Quadrant for iPaaS is an honor for us,' said Vijay Tella, CEO and Co-founder of Workato. 'We believe Workato is being recognized for its capabilities in driving transformative results and our commitment to customer success, collaboration, and transformation through AI.' In addition to being named a Leader in the report, Workato has an overall rating, 4.9 out of 5, the highest number of reviews on Gartner Peer Insights TM, as of May 19, 2025. Customers who have shared their experience of using Workato in the past year include: " Workato: A User-friendly Solution for All Automation Needs," said an Integration Engineer from the Travel & Hospitality industry " Diversity of Connectors and Onboarding Charm Users," said an IT manager from the Consumer Goods industry " Workato's Flexible Integration Tool for Diverse Skill Levels," said an Automation Management Engineer from the Services (non-government) industry " Workato Excels in Flexibility and Multi-ERP System Connectivity," said a Director, Market Development from the Banking industry " Overcoming Challenges in Advanced Feature Usage with Workato," said a Vice President of Academic Affairs from the Education industry " Unveiling Internal Automation and Integration with Priority," said an Engineer from the Energy and Utilities industry 'Our industry is witnessing the remarkable evolution of iPaaS, especially with the infusion of AI orchestration. The future of iPaaS goes beyond traditional integrations, transforming into enterprise orchestration platforms that enable intelligent and composable business processes,' said Markus Zirn, Chief Strategy Officer at Workato. 'It is through the trust and collaboration of our customers that we continue to advance and shape the future of automation and integration. We are excited to continue this journey together, exploring new frontiers and unlocking new possibilities for business transformation. We believe being named a Leader by Gartner with the furthest in completion of vision is a testament to our team's dedication to transforming the industry.' A Gartner Magic Quadrant provides a graphical competitive positioning of four types of technology providers in markets where growth is high and provider differentiation is distinct. This recognition follows a year of milestones and acceleration for the company including recently announced strategic alliances with Amazon Bedrock and Anthropic, and the launch of Workato One, the industry's only platform that brings together everything organizations need to build and deploy secure, trusted, enterprise-ready agents with full business context across the core of the enterprise. Along with being named to this year's Deloitte Technology Fast 500 and Forbes Cloud 100 rankings, Workato also experienced a year of growth from a leadership standpoint, appointing the company's first Chief Go-to-Market Officer, Chief of AI Products & Solutions, and a new head of Product & Engineering. Access a complimentary copy of the report and learn more about Workato here. Gartner, Magic Quadrant for Integration Platform as a Service, Andrew Humphreys, Andrew Comes, Keith Guttridge, and Allan Wilkins., 19 May 2025. Gartner does not endorse any vendor, product, or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designations. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. Gartner, Voice of the Customer for Integration Platform as a Service, 31 July 2024, By Peer Contributors Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, MAGIC QUADRANT and PEER INSIGHTS are registered trademarks of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved. About Workato Workato transforms technology complexity into business opportunity. As the leading Agentic Orchestration company, Workato empowers enterprises to connect and unify data, processes, applications, and experiences. Its AI-driven platform enables teams to navigate complex workflows in real-time, driving efficiency and agility. Trusted by more than 12,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today's fast-changing world. Learn how Workato helps businesses of all sizes achieve more at Source: Workato
Yahoo
21-05-2025
- Business
- Yahoo
Workato Named a Leader in the 2025 Gartner® Magic Quadrant™ for iPaaS
Workato received 4.9/5 ratings in Gartner Peer Insights™ as of 20th May 2025, based on 452 reviews PALO ALTO, Calif., May 21, 2025--(BUSINESS WIRE)--Workato®, the leading Enterprise Orchestration platform, announced today that it has again been recognized as a Leader with the furthest in vision placement in the 2025 Gartner® Magic Quadrant™ for Integration Platform as a Service. Workato has been named a Leader seven consecutive times for its ability to execute, and completeness of vision, with the furthest in vision placement for the second year. Workato enables enterprises to transform their business operations by orchestrating business processes end-to-end and operationalizing AI across the entire organization. Designed with best-in-class security and governance, scalability, performance, and availability, Workato's low-code, no-code platform makes it seamless and fast for IT and business teams to orchestrate their applications, data, and experiences. "Since starting Workato over 10 years ago, our main focus has been how we drive value for our customers — their success, future, and transformation. To be recognized as a Leader with the furthest in vision in this year's Magic Quadrant for iPaaS is an honor for us," said Vijay Tella, CEO and Co-founder of Workato. "We believe Workato is being recognized for its capabilities in driving transformative results and our commitment to customer success, collaboration, and transformation through AI." In addition to being named a Leader in the report, Workato has an overall rating, 4.9 out of 5, the highest number of reviews on Gartner Peer InsightsTM, as of May 19, 2025. Customers who have shared their experience of using Workato in the past year include: "Workato: A User-friendly Solution for All Automation Needs," said an Integration Engineer from the Travel & Hospitality industry "Diversity of Connectors and Onboarding Charm Users," said an IT manager from the Consumer Goods industry "Workato's Flexible Integration Tool for Diverse Skill Levels," said an Automation Management Engineer from the Services (non-government) industry "Workato Excels in Flexibility and Multi-ERP System Connectivity," said a Director, Market Development from the Banking industry "Overcoming Challenges in Advanced Feature Usage with Workato," said a Vice President of Academic Affairs from the Education industry "Unveiling Internal Automation and Integration with Priority," said an Engineer from the Energy and Utilities industry "Our industry is witnessing the remarkable evolution of iPaaS, especially with the infusion of AI orchestration. The future of iPaaS goes beyond traditional integrations, transforming into enterprise orchestration platforms that enable intelligent and composable business processes," said Markus Zirn, Chief Strategy Officer at Workato. "It is through the trust and collaboration of our customers that we continue to advance and shape the future of automation and integration. We are excited to continue this journey together, exploring new frontiers and unlocking new possibilities for business transformation. We believe being named a Leader by Gartner with the furthest in completion of vision is a testament to our team's dedication to transforming the industry." A Gartner Magic Quadrant provides a graphical competitive positioning of four types of technology providers in markets where growth is high and provider differentiation is distinct. This recognition follows a year of milestones and acceleration for the company including recently announced strategic alliances with Amazon Bedrock and Anthropic, and the launch of Workato One, the industry's only platform that brings together everything organizations need to build and deploy secure, trusted, enterprise-ready agents with full business context across the core of the enterprise. Along with being named to this year's Deloitte Technology Fast 500 and Forbes Cloud 100 rankings, Workato also experienced a year of growth from a leadership standpoint, appointing the company's first Chief Go-to-Market Officer, Chief of AI Products & Solutions, and a new head of Product & Engineering. Access a complimentary copy of the report and learn more about Workato here. Gartner, Magic Quadrant for Integration Platform as a Service, Andrew Humphreys, Andrew Comes, Keith Guttridge, and Allan Wilkins., 19 May 2025. Gartner does not endorse any vendor, product, or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designations. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. Gartner, Voice of the Customer for Integration Platform as a Service, 31 July 2024, By Peer Contributors Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, MAGIC QUADRANT and PEER INSIGHTS are registered trademarks of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved. About Workato Workato transforms technology complexity into business opportunity. As the leading Agentic Orchestration company, Workato empowers enterprises to connect and unify data, processes, applications, and experiences. Its AI-driven platform enables teams to navigate complex workflows in real-time, driving efficiency and agility. Trusted by more than 12,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today's fast-changing world. Learn how Workato helps businesses of all sizes achieve more at Source: Workato View source version on Contacts Joseph HollisterCommunications
