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Yahoo
34 minutes ago
- Business
- Yahoo
Bank Outsourcing, Cost-cutting Demands, Digital Banking, Real-time Monitoring, AI Integration, and Improved Security Propel Growth
The global ATM Managed Services Market is projected to reach $12.29 billion by 2033, growing at a CAGR of 4.25% from 2025 to 2033, up from $8.45 billion in 2024. Rising demand for cost-cutting, increased bank outsourcing, digital banking adoption, real-time monitoring needs, AI integration, and enhanced security drive market growth. Key segments include ATM replenishment, incident and network management across various locations such as offsite, onsite, and mobile ATMs. The expansion is notable in North America, Europe, and rapidly developing regions such as Asia-Pacific. Major players include NCR Atleos, Diebold Nixdorf, and Fiserv. The market's evolution is fueled by technological advancements, financial inclusion efforts, and strategic alliances. ATM Managed Services Market Dublin, July 24, 2025 (GLOBE NEWSWIRE) -- The "ATM Managed Services Market - Technology & Forecast Outlook 2025-2033" report has been added to Managed Services Market is expected to reach US$ 12.29 billion by 2033 from US$ 8.45 billion in 2024, with a CAGR of 4.25% from 2025 to 2033 Cost-cutting demands, a rise in bank outsourcing, the adoption of digital banking, the requirement for real-time monitoring, AI integration, improved security, and an increase in ATM usage in developing cities are the main factors propelling the market for ATM managed services. Due to the growing demand for financial institutions to streamline operations and cut expenses, the global market for ATM managed services is expanding significantly. These services include a variety of options, such as ATM administration, maintenance, and monitoring, which guarantees seamless operation and reduces downtime. By facilitating real-time monitoring and predictive maintenance, the use of cutting-edge technologies like artificial intelligence (AI) and the Internet of Things (IoT) has further fueled market development. Additionally, banks are outsourcing ATM operations to specialized service providers as a result of the increased focus on improving customer experience and maintaining regulatory compliance. The market is seeing a rise in demand for all-inclusive ATM managed services solutions as a need for sophisticated ATM services to access a range of intricate activities has grown as a result of the banking, financial services, and insurance (BFSI) industry's significant development. The increasing use of money transaction machines and growing maintenance and security concerns, which are some of the primary drivers propelling the market expansion, further support this. Accordingly, the increasing prevalence of fraudulent actions, such as magnetic stripe skimming, and the widespread use of debit cards by customers have made it easier for ATM managed services to be widely adopted, which is contributing to further growth. Furthermore, the market is expanding as a result of the positive actions being taken by the governments of a number of nations to prevent the use of magstripe cards by using EMV chips for improved authentication. Additionally, the market is expanding due to the development of self-service software, which coincides with the widespread integration of Internet of Things (IoT) solutions and mobile-based technologies with ATM managed services. A favorable outlook for the market is being created by additional factors, such as the quick digitization, strategic partnerships among financial institutions, and the growing use of blockchain, near field communication (NFC), quicker response (QR), and artificial intelligence (AI) in ATM managed Factors Driving the ATM Managed Services Market Growth Focus on Core CompetenciesFinancial institutions may reduce operations and concentrate on their core strengths, including improving client experience, creating new financial products, and advancing digital transformation, by outsourcing ATM managed services. Internal ATM management takes a lot of time, money, and technical resources, which can take focus away from strategic goals. Banks can assign time-consuming operations like software upgrades, hardware maintenance, cash replenishment, and compliance monitoring to specialist service providers. In addition to increasing operational effectiveness, this strategy enables organizations to better meet the needs of their clients and the market. Banks may now devote more resources to innovation, consumer interaction, and growing their digital and mobile banking ecosystems as they are no longer burdened with managing ATM FootprintThe market for ATM managed services is mostly driven by the growth of ATM networks, especially in developing nations and underserved rural regions. Banks and other financial institutions are installing more ATMs as financial inclusion becomes a top focus in order to boost accessibility and satisfy the rising demand for self-service and cash-based transactions. However, significant operational, technical, and logistical assistance is needed to manage a large ATM network. Consistent performance, uptime, and adherence to industry standards are guaranteed when these services are outsourced. Installation, cash loading, security, maintenance, and real-time monitoring may all be handled effectively by managed services providers over large geographic areas. The need for dependable and scalable managed services solutions that ensure business continuity and offer a flawless customer experience is increased by the expansion of the ATM AdvancementsThe market for ATM managed services is changing as a result of technological developments that make operations more effective, intelligent, and responsive. Service providers may monitor ATMs in real time, identify irregularities, and carry out predictive maintenance by combining artificial intelligence (AI), the Internet of Things (IoT), and predictive analytics. This lowers downtime and improves customer satisfaction. Additionally, smart technologies streamline supply schedules, guarantee operational continuity, and enhance cash forecasting. Furthermore, preemptive reactions are made possible by AI-driven insights that assist in identifying fraud and security concerns. IoT sensors can keep an eye on connection, temperature, and hardware health to stop problems. These developments promote a safer and more convenient ATM experience in addition to lowering operating expenses. Technology is a key factor in determining managed services strategies as financial organizations embrace digital in the ATM Managed Services Market Service Reliability and DowntimeIn the market for ATM managed services, service dependability is crucial. Consumers anticipate having round-the-clock access to ATMs for transactions such as cash withdrawals and balance inquiries. Customer satisfaction and confidence can be severely impacted by even brief outages, particularly in places with limited financial facilities. Constant monitoring, prompt issue resolution, and proactive maintenance - often across geographically scattered locations - are necessary to ensure high uptime. For financial institutions, unplanned outages brought on by hardware malfunctions, network problems, or software bugs can result in lost income, harm to their brand, and client attrition. For managed service providers to minimize the impact of disruptions on end users and promptly fix issues and preserve operational continuity, they must set up effective service-level agreements (SLAs), deploy real-time monitoring systems, and keep a knowledgeable support Management LogisticsAn intricate and crucial component of ATM operations is efficient cash handling. It's a fine balance to make sure every ATM has enough cash on hand to satisfy consumer demand without going overboard. Based on transaction patterns, historical data, and seasonal fluctuations, managed service providers must predict cash consumption with accuracy. Cashouts brought on by poor forecasting can annoy clients and harm a bank's image. On the other hand, having too much cash in machines raises operating expenses and security threats. Another logistical problem is coordinating prompt cash replenishment across extensive ATM networks, particularly in rural or high-risk regions. Cash logistics is a resource-intensive but crucial job in ATM managed services as providers also have to coordinate with armored carriers, ensure safe transit, and adhere to cash-handling Managed Services Market Overview by RegionsBecause of sophisticated banking infrastructure and high outsourcing rates, the market for ATM managed services is expanding rapidly in North America and Europe. As more ATMs are installed, Asia-Pacific is growing quickly, while financial inclusion initiatives are driving stable development in Latin America and the Middle East. Company Analysis: Overview, Key Persons, Recent Development & Strategies, Revenue Analysis NCR Atleos Diebold Nixdorf, Inc. Euronet Worldwide, Inc. Fiserv, Inc. AGS Transact Technologies Ltd. Brink's Incorporated Hitachi, Ltd. CMS Info Systems Limited Key Attributes: Report Attribute Details No. of Pages 200 Forecast Period 2024 - 2033 Estimated Market Value (USD) in 2024 $8.45 Billion Forecasted Market Value (USD) by 2033 $12.29 Billion Compound Annual Growth Rate 4.2% Regions Covered Global Key Topics Covered: 1. Introduction2. Research Methodology2.1 Data Source2.1.1 Primary Sources2.1.2 Secondary Sources2.2 Research Approach2.2.1 Top-Down Approach2.2.2 Bottom-Up Approach2.3 Forecast Projection Methodology3. Executive Summary4. Market Dynamics4.1 Growth Drivers4.2 Challenges5. Global ATM Managed Services Market5.1 Historical Market Trends5.2 Market Forecast6. ATM Managed Services Market Share Analysis6.1 By Service Type6.2 By ATM Locations6.3 By Countries7. Service Type7.1 ATM Replenishment and Currency Management7.2 Incident Management7.3 Network Management7.4 Security Management7.5 Other Service Types8. ATM Locations8.1 Offsite ATMs8.2 Onsite ATMs8.3 Mobile ATMs8.4 Worksite ATMs9. Countries9.1 North America9.1.1 United States9.1.2 Canada9.2 Europe9.2.1 France9.2.2 Germany9.2.3 Italy9.2.4 Spain9.2.5 United Kingdom9.2.6 Belgium9.2.7 Netherlands9.2.8 Turkey9.3 Asia Pacific9.3.1 China9.3.2 Japan9.3.3 India9.3.4 South Korea9.3.5 Thailand9.3.6 Malaysia9.3.7 Indonesia9.3.8 Australia9.3.9 New Zealand9.4 Latin America9.4.1 Brazil9.4.2 Mexico9.4.3 Argentina9.5 Middle East & Africa9.5.1 Saudi Arabia9.5.2 UAE9.5.3 South Africa10. Porter's Five Forces Analysis10.1 Bargaining Power of Buyers10.2 Bargaining Power of Suppliers10.3 Degree of Rivalry10.4 Threat of New Entrants10.5 Threat of Substitutes11. SWOT Analysis11.1 Strength11.2 Weakness11.3 Opportunity11.4 Threat12. Key Players Analysis For more information about this report visit About is the world's leading source for international market research reports and market data. We provide you with the latest data on international and regional markets, key industries, the top companies, new products and the latest trends. Attachment ATM Managed Services Market CONTACT: CONTACT: Laura Wood,Senior Press Manager press@ For E.S.T Office Hours Call 1-917-300-0470 For U.S./ CAN Toll Free Call 1-800-526-8630 For GMT Office Hours Call +353-1-416-8900Sign in to access your portfolio
The Sun
36 minutes ago
- Business
- The Sun
Big bank with 3.6million customers makes huge change to accounts and customers are desperate for it come back
A MAJOR bank with over 3.6million UK customers has made a big change to its current accounts. Starling customers can no longer open a second personal current account with the digital bank - a feature used by many banking customers to help them manage their money. 1 Starling told The Sun it had "temporarily" stopped allowing customers to open additional accounts while it makes improvements. The bank quietly suspended additional accounts in 2024, the Sun understands, and customers have since been calling on the business to bring back the feature. One customer posted to X this week: "@StarlingBank any idea when additional accounts will be back? I originally had one and would like to enable it again." Another posted to the platform in January asking: "Can i create a second personal account in @StarlingBank?" One customer asked on Reddit: "Have Starling stopped letting you open a second personal account for yourself? "I'm sure it used to be a thing when I first started with Starling, but now I get 'you've reached your personal account limit' with one account, and a similar error ('you're not currently able to apply for this account') when I go to open a Personal Additional." Starling previously allowed customers to open an extra everyday bank account, free of charge, alongside their personal current account. The change only affects additional personal current accounts, and customers can still open joint and business accounts with the bank. A spokesperson for Starling told the Sun: "We've paused applications for secondary personal accounts while we focus on improving our account offering. "Customers are still able to apply for a joint account, provided both customers are Starling customers. Joint accounts remain limited to one per customer." Popular bank with over 400 spots confirms it is shutting 18 branches in August – it follows 148 closures by rivals Starling did not confirm when additional accounts would be returning to the banking app. It comes after the bank scrapped interest payments on its current accounts for all customers in February. Before February 10, Starling paid 3.25% interest on balances up to £5,000, meaning a customer with the maximum amount in their account could earn an extra £162.50 a year in interest. For customers still wanting to save, the bank introduced an easy access savings account paying 4% interest. Saving £5,000 into this account would yield £200 in interest over 12 months. Other bank changes The Sun revealed this week that NatWest is increasing fees for cash payments, cheque transactions and certain online transactions. From August 30, cash payments into and out of business accounts will see their fees surge from 70p per £100 to 95p per £100. Cheque payments, whether processed by hand or by mobile, will also jump from 70p to 75p per cheque. The bank is also increasing some charges related to its BACS payment system, with processing fees rising from 18p to 21p. Meanwhile, Santander recently revealed that it would start charging customers £120 a year for an account it promised would be "free forever". Thousands of small business and self-employed account holders are facing £9.99 monthly charges from October for business accounts. The changes come despite written assurances that their accounts would always remain free of fees, leaving customers feeling betrayed by the charges, which some branded "disgusting". A spokesperson for Santander said: "The business banking landscape has changed significantly over the last decade. "As such, we are simplifying our business banking offering as the first step to ensure that we can sustainably and efficiently evolve to better meet the needs of our business customers in the future." Do you have a money problem that needs sorting? Get in touch by emailing money-sm@
Forbes
2 hours ago
- Business
- Forbes
The Future Of Banking Apps: How AI Is Reshaping Development
Roman Elsohvili is the Founder and CEO of XData Group, a B2B software development company with a focus on the European banking sector. The digital banking market continues to boom. Dimension Market Research has projected that it will reach $31.3 billion by 2033. However, growth doesn't just happen by itself. The real champion behind this story is technology—more specifically, AI. AI is consistently gaining a greater impact on banking and fintech. It's fundamentally changing how applications are being developed, services are delivered and risks are managed. Let's take a closer look at how this works and what challenges are still ahead. The AI-Powered Toolbox: What's Driving Real Change? Ask any fintech founder or bank CTO about where AI is making the biggest difference today, and a few clear answers are likely to come up—customer-facing chatbots, document generation, compliance automation and so on. In onboarding, for example, AI can help automate document checks and ID verification, drastically cutting down the time it takes to bring in new clients. In compliance and transaction monitoring, AI can perform retrospective analysis, flagging unusual behavior even if it doesn't fit preprogrammed patterns. This helps reduce false positives, which have long been a plague for compliance teams. In customer service, AI-driven chatbots powered by large language models can handle routine queries, support customers 24/7 and often outperform human agents in both speed and consistency. In credit scoring, machine learning (ML) models can evaluate a much broader range of data points, including alternative sources like mobile phone usage or utility bills. This results in faster, more accurate lending decisions and improved risk management. When it comes to fraud prevention, AI is essential. With bad actors also using AI tools to improve their tactics, the industry has no choice but to adopt this tech to match the rising threat level. Why Banks And Fintechs Must Invest In Better Apps Let's be honest: If your app isn't good, you're not in the game. Today, the mobile or web application is the main gateway between a financial service provider and its customers, and users' expectations are very high. They compare your app not to the bank next door but to the best experience they've ever had—often from agile fintechs that put a lot of focus on smart, intuitive interfaces. It's no surprise that players stuck with legacy systems are feeling the pressure. According to OutSystems' State of Application Development Report, nearly half of surveyed financial institutions cited outdated technology as their top innovation barrier, and over half reported that a lack of skilled developers was holding them back. As a result, this is also a space where AI can play a prominent role. How AI Is Reshaping The Way Applications Are Built Setting aside customer-facing features, AI is changing the very architecture of fintech applications. Today, more and more companies are moving to design their applications with AI in mind from day one. Data flows are structured to feed ML models, and the architecture is set up to integrate with internal or third-party ML services. This makes it easier to build smart features directly into the app, from personalized financial advice to automated document review. For developers, AI is also a powerful productivity booster. From writing code snippets to generating test cases, it speeds up workflows and helps smaller teams ship faster. Tools are already available on the market that make it possible to build and deploy models without deep AI expertise. There's also a strategic element to consider here. AI models are becoming more affordable, and leading companies are already planning features that may not be cost-effective today but likely will be in just a few months. It's a smart way to future-proof the roadmap. Not All Smooth Sailing Of course, AI adoption comes with challenges—technical, regulatory and ethical. The biggest hurdle is data. Training robust AI models requires large, high-quality datasets. Established companies might have access to years of support chat transcripts or billions of transactions, but younger fintechs often don't. That's a tough gap to bridge. There's also the issue of regulation. With Europe's AI Act and other global frameworks emerging, fintechs and banks are under pressure to ensure transparency and accountability in how their AI makes decisions. "Black box" systems just won't cut it—especially in compliance and AML, where regulators need to understand the rationale behind every flagged transaction. Security is another concern. When using external APIs or non-self-hosted AI models, protecting sensitive financial and customer data becomes even more critical. Once again, explainability is a must—not just for regulators but for internal teams and end users as well. The good news is that there are ways to tackle these challenges. Addressing The Challenges Proactively First, responsible AI design starts with anticipating regulatory demands. The smarter fintech companies are already building explainability and transparency into their AI systems, documenting decision making steps and auditing model performance to detect bias or drift. Techniques like explainable AI (XAI), which generate human-readable justifications for decisions, are becoming more common. These might look like simple cause-and-effect summaries that show why a transaction was flagged or why a loan was denied. In high-stakes use cases like compliance or AML, many companies still leave the final decision to a human and use AI as a decision-support tool rather than a full replacement. The road ahead is still long, and we shouldn't expect AI to solve every problem a business has to deal with, but it's already solving many of them. For banks and fintechs willing to experiment, invest and learn quickly, the payoff can be huge—smarter applications, happier customers, faster development and better compliance. In a market where your app is your handshake, storefront and sales pitch all in one, using AI to make it better isn't just an option. It's the path forward. Forbes Technology Council is an invitation-only community for world-class CIOs, CTOs and technology executives. Do I qualify?
National Post
2 hours ago
- Business
- National Post
Zafin Integrates ChatGPT Enterprise to Accelerate Platform Development and Help Banks Compete
Article content Article content TORONTO — Zafin, the strategic platform partner that banks trust to accelerate innovation and deliver transformative customer value, is collaborating with OpenAI to apply ChatGPT Enterprise across its product development and delivery operations. By embedding AI into how its teams work and investing in training and enablement, Zafin is driving greater development velocity improving product quality, and strengthening its ability to support banks with precision. Article content Banks today face mounting pressure from outdated infrastructure, nimble digital challengers, and evolving customer expectations. To help them deliver personalized products and services at speed, Zafin is scaling platform capabilities and empowering its teams to build with sharper focus and efficiency. OpenAI was selected not only for its technical leadership, but because its approach to human–AI collaboration aligns closely with Zafin's own AI principles. Together, the two companies are shaping how intelligent systems and human expertise can work in concert—accelerating innovation while maintaining the trust, control, and precision that banks demand. Article content 'Innovation at Zafin is rooted in solving the toughest challenges banks face in delivering personalized experiences and dynamic pricing at scale,' said Branavan Selvasingham, Head of AI and Engineering at Zafin. 'By integrating Enterprise ChatGPT into our internal processes, we're accelerating how we develop, design and deliver products and capabilities that help banks respond to customer needs with speed and precision. Our teams are using AI to streamline ideation, reduce complexity, and enhance decision-making as our clients push for growth and efficiency.' Article content 'Zafin is a great example of how companies are using ChatGPT to transform how teams work,' said James Dyett, Head of Enterprise and Strategic Sales at OpenAI. 'By embedding ChatGPT into their product development and delivery workflows, they're accelerating innovation and creating more value for their customers across the banking sector.' Article content Zafin is embracing generative AI not as a tool, but as a capability embedded across the organization, one that creates a strategic edge for both its teams and clients. By applying OpenAI's models through ChatGPT Enterprise across internal workflows from prototyping and documentation to enablement and collaboration, Zafin is reducing manual cycles, and freeing up teams to focus on high-impact innovation. What began as a clear vision to make teams 'superhuman' has become a core part of how Zafin builds, supported by strong adoption and a sustained focus on responsible scaling. Article content Zafin's current and emerging AI initiatives span three strategic areas: Article content Collaboration enablement: powering documentation, cross-functional knowledge sharing, secure research workflows, and intelligent interfaces Platform delivery acceleration: embedding AI across product design, QA, and solution delivery to shorten handoffs and raise quality Future development: building agent teams and secure connectors that operate as teammates across the platform—developed using OpenAI SDKs and governed by enterprise standards Article content All AI initiatives at Zafin are governed by a comprehensive responsible AI governance framework, supported by human-in-the-loop oversight and rigorous model risk management protocols. AI automation and human judgment are combined to ensure outcomes are explainable, auditable, and aligned with client needs. Early results show measurable gains in development timelines, QA cycles, and documentation delivery, bringing new capabilities to market faster and enabling Zafin to serve clients with greater agility. Learn more about AI at Zafin. Article content About Zafin Article content Zafin is the strategic platform partner that banks trust to accelerate innovation, unlock sustainable growth, and deliver personalized customer value—without disrupting core systems. Headquartered in Vancouver, Canada, and serving banks across North America, EMEA, and Asia-Pacific, Zafin helps financial institutions modernize intelligently by decoupling product innovation from legacy infrastructure and orchestrating value across the banking lifecycle. Article content At the heart of Zafin is an AI-powered, modular platform purpose-built for banking. It enables banks to unify data, simplify product and pricing strategies, automate deal execution, and optimize customer relationships. Article content Zafin works with top-tier global institutions as well as regional and mid-market banks, delivering measurable outcomes including increased speed to market, reduced operational complexity, enhanced compliance, and stronger customer engagement. Article content Article content Article content
Reuters
2 hours ago
- Business
- Reuters
Italy's MPS focused on Mediobanca deal, CEO says after UniCredit drops BPM bid
MILAN, July 24 (Reuters) - Italy's Monte dei Paschi ( opens new tab is focused on its takeover offer for Mediobanca ( opens new tab, its chief executive said on Thursday, adding further deals would be something the state-backed bank could consider only in the future. In a television interview with Class CNBC, Monte dei Paschi (MPS) CEO Luigi Lovaglio was asked about the implications for MPS of UniCredit ( opens new tab ditching its buyout offer for Banco BPM ( opens new tab. Banco BPM acquired a stake in MPS in November, just before UniCredit's swoop. It has long been seen as the government's favourite merger partner for MPS. UniCredit's withdrawal has revived speculation about a BPM-MPS tie-up becoming a possibility. "We are focused on the Mediobanca deal," Lovaglio said when asked if he had spoken to Banco BPM CEO Giuseppe Castagna after UniCredit's decision to abandon the bid. Lovaglio reiterated his view that the combination with Mediobanca would give MPS a scale that would allow the Tuscan bank to take part in a second round of consolidation that Lovaglio sees taking place in a couple of years. "Once we close this deal we'll have excess capital which one can use either for a deal or to give it back to shareholders, we'll assess it then," he said. He also ruled out an improvement of the price of the Mediobanca bid. "The price offered is fair if you take into account the current valuation of the two companies and the fact that after the deal there will certainly be a major re-rating," Lovaglio said. He expressed confidence that take-up of the bid would reach the targeted threshold of 66.7%, even though MPS set the minimum threshold at 35%, which it considers sufficient to control the rival. Mediobanca this month renewed its opposition to the takeover offer, saying the price was "totally inadequate" and around a third lower than what the bank's board deemed fair.
