Latest news with #businessprocessautomation
Yahoo
01-08-2025
- Business
- Yahoo
Andy Jassy says Amazon has chosen to 'embrace' AI, promising it ‘will make all our teammates' jobs more enjoyable'
Andy Jassy, who sent shockwaves through the jobs market as one of the first major chief executives to say that 'AI will mean fewer jobs,' sounded a different tone on the earnings call accompanying Amazon's earnings on July 31. He reiterated his view that artificial intelligence (AI) will be a transformative force, saying it 'is going to change very substantially the way we work' and emphasizing sweeping impacts already under way. It's changing the way Amazon does coding, finance, all sorts of things, he said: 'really the way we do business process automation, the way we do customer service.' But then he pivoted. Jassy said AI 'will make all our teammates' jobs more enjoyable,' freeing them up from having to do the 'rote' functions that could not previously be automated. Companies have a choice in the AI revolution, he added: they can embrace the change that's happening and help shape the new era, 'or you can wish it away and have it shape you.' He said he has worked to make clear, internally and externally, that Amazon will embrace this moment. 'Much more advanced' While AI's promise and pitfalls have dominated tech headlines for the past two years, Jassy's comments detailed concrete examples of how Amazon is rapidly embedding advanced AI into both its internal workflows and customer-facing services. He highlighted the company's investments in generative AI agents that can assist with—or even independently perform—complex coding tasks. 'Coding agents, having AI do a lot of the coding for us … allows our teammates to start from a much more advanced starting spot,' Jassy explained. This philosophy of combining human creativity with AI-powered efficiency is reshaping other vital departments as well. In research and finance, Jassy described AI tools that can quickly synthesize vast quantities of information or flag anomalies in financial data, freeing up skilled employees for strategic work. Jassy also spotlighted AI's growing influence in Amazon's expansive call center and customer service operations. He pointed to services like AWS Connect—the company's cloud-based call center solution—which now has deep AI integrations for more natural customer interactions and automated issue resolution. Jassy's transformative outlook Jassy has been emphasizing the increasing impact of AI for several months now, for instance suggesting that employees attend AI trainings while promising investors that AI will make them 'very happy' down the road. Amazon had delivered strong earnings earlier on July 31, yet investors sent the stock down roughly 7% in post-market trading with investors concerned about trade headwinds and Amazon's long-term spending plans. Jassy told analysts on the call that, with regard to the impact of tariffs through the first half of the year, 'we haven't yet seen diminishing demand, nor prices meaningfully appreciating.' For this story, Fortune used generative AI to help with an initial draft. An editor verified the accuracy of the information before publishing. This story was originally featured on Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Al Bawaba
09-07-2025
- Business
- Al Bawaba
Laserfiche Recognized as a 2025 Gartner® Peer Insights™ 'Customers' Choice' for Document Management
Laserfiche — the leading SaaS provider of intelligent content management and business process automation — has been named a Customers' Choice in the 2025 Gartner Peer Insights 'Voice of the Customer': Document Management report. This distinction is based on customer reviews. Vendors placed in the upper-right 'Customers' Choice' quadrant of the 'Voice of the Customer' have scores that meet or exceed the market average for both axes (User Interest and Adoption, and Overall Experience). 'We're proud to be the only company recognized both as a Leader in the latest Magic QuadrantTM for Document Management and in the upper-right quadrant of the 'Voice of the Customer' report,' said Thomas Phelps IV, SVP of Corporate Strategy and Chief Information Officer at Laserfiche. 'We believe both of these recognitions highlight our unwavering commitment to customer-centric innovation and delivering on our core value: 'Drive Change, Deliver Results.'' In the Gartner report, Laserfiche received a 4.7-star rating based on 308 reviews as of March 31, 2025. Laserfiche had a 92% Willingness to Recommend from reviewers. Gartner Peer Insights is a public platform that offers verified, first-hand reviews of enterprise technology solutions by end-user professionals for end-user professionals. According to Gartner, 'Gartner estimates that 70% to 80% of enterprise information is unstructured, posing a significant challenge for organizations that must unlock the potential and mitigate the risks of content. Document Management tools are critical to enterprise application strategies that need to support unstructured information or content.' 'Laserfiche is a best-in-class product that has been instrumental in our growth and innovation," said David Hixson, CIO at West-Mark. 'Laserfiche's data governance and automation tools have allowed us to cut processing times, optimize supply chain purchasing and avoid added costs for oversupplying components. As West-Mark expands, this level of efficiency will allow staff to stay focused on delivering high quality products and customer service.' Our highlights of Gartner® Peer Insights™ reviews include: • "Laserfiche is enabling us to create an enterprise approach to our records management, allowing my agency to use records in an efficient and actionable way. Laserfiche offers support around the clock, giving us the security we need and less to no down time, which is critical to my agency." — Chief Data Officer in Government • "Working with Laserfiche has truly been one of the better experiences. Our end users love the tool and every department at the school wants to use Laserfiche to automate their processes. To date the college has achieved savings by eliminating inefficiencies that accompany any manual process. Laserfiche has been a great fit for our organization." — Managing Director, Records & Information in Education • "We have been using Laserfiche for about two years and continue to be impressed by the robustness of the software and the continued development of additional features and components. Very powerful workflow is probably the highlight of the suite of software, but the Quick Fields scanning is the most impressive scanning software I've ever personally used." — Business Intelligence Director in Consumer Goods Industry Organizations optimize workflows, accelerate human productivity and strengthen information governance with Laserfiche. In June 2025, the company launched AI innovations to boost productivity and enable automation at scale. Smart Fields, an out-of-the-box intelligent capture tool, allows customers to extract data automatically using natural language instructions, no matter the source or format. Smart Chat provides an intuitive chat interface that enables users to quickly gain insights from your repository content using AI.
