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3 days ago
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Capgemini becomes an Official Partner of the Tour de France and Tour de France Femmes avec Zwift until 2029 to power cycling through tech and innovation
Capgemini press contact: Victoire Grux Tel.:+33 6 04 52 16 55E-mail: Tour de France press contacts: Fabrice Tiano – ftiano@ - +33 6 33 86 28 64Mélanie Vallage – mvallage@ - +33 7 89 31 57 38 Julien Rozenblum – jrozenblum@ - +33 6 40 16 67 67 Capgemini becomes an Official Partner of the Tour de France and Tour de France Femmes avec Zwift until 2029 to power cycling through tech and innovationParis, June 5, 2025 – Capgemini announced today that it has become the Official Technology Partner, for the next 5 years, of 14 cycling races, including the world renowned Tour de France, to help drive innovation in professional cycling. Together, they will leverage technology, innovation and artificial intelligence (AI) to grow the cycling community, engage fans all over the world and bring cycling into people's lives. This agreement, that goes beyond the Tour de France and the Tour de France Femmes avec Zwift, will see Capgemini support a series of international cycling events, that include both men's races - such as La Vuelta, Paris-Nice, Critérium du Dauphiné, Paris-Roubaix, Paris-Tours, La Flèche Wallonne, Liège-Bastogne-Liège, the Tro Bro Leon, and the women's races of La Vuelta Femenina by Paris-Roubaix Femmes avec Zwift, La Flèche Wallonne Femmes, Liège-Bastogne-Liège Femmes. As part of this new global long-term partnership, Capgemini is the Official Technology Partner of each of these events, bringing its deep expertise in digital innovation, technology and AI into the professional cycling field. Over the next five years, Capgemini will support these top cycling events in realizing their technology roadmap, delivering cutting-edge technological solutions aimed at enhancing performance insights, supporting international audiences and engaging fans, from casual enthusiasts to amateur cyclists. In 2024, the Tour de France reached more than 1 billion TV viewed hours in 190 countries and broke digital records with nearly 100 million website visits and 1.6 billion impressions on social media. With this partnership, Capgemini extends its sports sponsorship portfolio that focuses on bringing the breadth of the Group's capabilities to enhance leading global events with technological innovation, high performance and team spirit at the heart. As a global company based in 50 countries, with well-established operations across regions that have a strong cycling fanbase such as Germany, France, Italy, Spain, the Netherlands, UK, and USA, Capgemini will promote the fourteen cycling races internationally. 'At Capgemini, we are proud to partner with 14 iconic global sports competitions including the world-famous Tour de France and Tour de France Femmes avec Zwift. Each embody the driving principles of precision, endurance, high performance and teamwork – attributes that we, at Capgemini, live by every day,' said Aiman Ezzat, Chief Executive Officer of Capgemini. 'This partnership reflects our commitment to bringing the Group's breadth of expertise and capabilities to enhance the future of sport through cutting-edge innovation, data-led insights and an augmented fan experience.' 'We are very proud to launch this long-term partnership with Capgemini, leader in technology and innovation. This strategic partnership will help to promote and accelerate our digital ambitions for the Tour de France and all A.S.O. Cycling events around the world. New digital solutions will help to further enhance the Fan experience and engage new communities with innovative and upgraded features and services,' says Yann Le Moënner, A.S.O. Managing Director. Transforming sport through technology and innovationThe partnership builds on Capgemini's already strong track record in adding value to the fan experience and sporting performance through its portfolio of sports sponsorships. In 2024, for the 37th America's Cup, Capgemini and America's Cup Media revealed the breakthrough WindSight IQTM technology in Barcelona. Through a combination of technology, engineering, data, and design, Capgemini developed a LiDAR-based sensor system that made the yacht racing more understandable and engaging for viewers. The solution enabled the viewers to visualize the wind and model potential race results, enhancing the fan experience. This year, Capgemini is a Principal Partner of Women's Rugby World Cup 2025, set to kick off in the UK in August. Since 2022, the Group has played a pivotal role in advancing inclusivity in the sport as a Global Partner of the Women in Rugby initiative and enabling the Capgemini Women in Rugby Leadership Programme, to support a new generation of female leaders in rugby. For the 2025 Ryder Cup in September, Capgemini will bring a generative AI powered version of its Outcome IQ, a tool that puts the intelligence of real-time data in the palm of every fan's hand, helping to enhance the fan experience by tracking outcome probabilities shot by shot. Capgemini is Worldwide Partner to the Ryder Cup up until and including the 2027 Ryder Cup in County Limerick, Ireland. About CapgeminiCapgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 The Future You Want | Attachment 06_05_Capgemini_becomes_official_partner_of_the_Tour_de_FranceError in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
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4 days ago
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North America high-net-worth individual population surges, while Europe and Middle East shrink
Press contact:Fahd PashaTel.: +1 647 860 3777E-mail: North America high-net-worth individual population surges, while Europe and Middle East shrink U.S. led the world in growth in its millionaire population, adding 562,000 to reach 7.9 million Ultra-high net worth individual population rises by 6.2% worldwide High-net-worth individuals now allocate 15% of their portfolios to alternative investments, including cryptocurrencies Paris, June 4, 2025 – The Capgemini Research Institute's World Wealth Report 2025, published today, reveals the global high-net-worth individuals1 (HNWIs) population rose by 2.6% in 2024. Now in its 29th edition, the report finds this increase was driven by the growth in the population of ultra-high-net-worth individuals (UHNWIs), which grew by 6.2%, as strong stock markets and AI optimism boosted portfolio returns. The data indicates that alternative investments2, such as private equity and cryptocurrencies, are now an established presence in HNWI holdings, representing 15% of their portfolios. Bullish stock market performance in the U.S. fuels wealth increaseA favorable interest rate environment and strong U.S. equity market returns helped boost wealth creation in 2024. North America saw the biggest gains, with the HNWI population rising by 7.3%. In contrast, Europe, Latin America and the Middle East saw declines in their HNWI populations, as macroeconomic challenges weighed. At the end of 2024, according to Capgemini's research: Europe's HNWI population declined 2.1% due to economic stagnation in major countries, with United Kingdom, France and Germany losing 14,000, 21,000 and 41,000 millionaires, respectively. In contrast, Europe's UHNWI population rose 3.5%, reflecting increased wealth concentration. Asia-Pacific's HNWI population increased 2.7%, with notable variability across the region. Latin America's HNWI population declined 8.5%, due to currency depreciation and fiscal instability. Brazil (-13.3%) and Mexico (-13.5%) witnessed the biggest population declines. The Middle East's HNWI population declined 2.1%, driven by lower oil prices. Within the largest individual markets, the U.S. was the clear leader, adding 562,000 millionaires as the country's HNWI population grew by 7.6% to 7.9 million. India and Japan were standouts in the Asia-Pacific region, with both countries registering 5.6% growth, adding 20,000 and 210,000 millionaires, respectively. In contrast, growth in China was negative, with HNWI population declining by 1.0%. Next-gen HNWIs seek wealth management firms that align with investment prioritiesWealth management firms are actively preparing for a new era of wealth transfer in which 83.5 trillion USD3 will change hands over the next two decades, creating the next generation of HNWIs4. According to the report, this handover will unfold in three phases: 30% of HNWIs will receive an inheritance by the end of 2030, 63% will inherit wealth by the end of 2035, and 84% by 2040. 'The great wealth transfer will be a defining moment for the industry. Despite global wealth on the rise, 81% of inheritors plan to switch firms within one to two years of inheritance. Potentially losing these unsatisfied clients is going to create significant risk for the global wealth management sector,' said Kartik Ramakrishnan, CEO of Capgemini's Financial Services Strategic Business Unit and Group Executive Board Member. 'The next-generation of high-net-worth individuals arrive with vastly different expectations to their parents. This necessitates an urgent shift away from traditional strategies to effectively cater to their evolving needs on this wealth journey. Firms must also prepare to equip advisors with the digital capabilities, potentially augmented with agentic or generative AI, to mitigate the risk of losing both clients and key employees.' As of January 2025, HNWI investors parked 15% of their portfolios in alternative investments, including private equity and cryptocurrencies. They are willing to take more risks to expand their wealth – allocating capital to higher growth asset classes and niche product offerings, notably by 61% of millennial and Gen Z HNWIs. To attract next-gen HNWIs, wealth management firms must rethink The report highlights that wealth management firms need to refresh and revamp their services and offerings to resonate with the next-gen HNWI customer base. Including: Private equity and cryptocurrencies: 88% of advisors observe a greater interest in alternative assets amongst this group of investors over baby boomers New offshore booking centers: 50% of advisors indicate their lack of capabilities in emerging wealth hubs – Singapore, Hong Kong, UAE and Saudi Arabia – will drive these clients to alternate firms, as they seek diversification, better returns and a favorable regulatory environment Tailored services: concierge services such as luxury travel, medical care, and safeguarding against cyber threats, rank as the top non-financial value-added service most sought after Digital interactions: advisors rank a digital platform providing a holistic client view and actionable insights as the most important capability to effectively serve next-gen HNWIs, followed by intelligent automation of operational tasks like meeting summaries and emails Insufficient support from wealth management firms makes advisors a flight riskAccording to the report, one-in-three advisors express dissatisfaction with their firms' lack of digital capabilities, negatively impacting their productivity, and creating a technological divide. In addition, 62% of next-gen HNWIs say they would follow their advisor if they moved to a different firm. Altogether, this directly impacts retention, as advisors struggle to engage these digital-native clients. Beyond digital resources, the industry is on the cusp of a talent shortage amid an unprecedented transfer of wealth to Gen X, millennial, and Gen Z inheritors. In the next 12 months, one in four advisors plan to be on the move, with a majority transitioning to a competitor firm and a few starting their own ventures. Additionally, 20% of advisors say they will retire by 2035, with 48% planning to retire by 2040. As the great wealth transfer unfolds, the wealth management industry will need to reimagine product offerings through tailored investment options for next-gen HNWIs. Firms must empower and engage advisors with an intuitive digital experience across all channels to secure their loyalty, the report concludes. Read the full report: Sailing through the Great Wealth Transfer Report MethodologyThe World Wealth Report 2025 market-sizing model covers 71 countries, accounting for more than 98% of global gross national income and 99% of world stock market capitalization. The Capgemini 2025 Global HNW Insights Survey questioned 6,472 HNWIs including 5,473 Next-gen HNWIs across four regions: Americas, Europe, and Asia-Pacific and Middle East. The 2025 Wealth Management Executive Survey includes 141 responses across 10 markets, with representation from pure WM firms, universal banks, independent broker/dealer firms, and family offices. The 2025 Relationship Manager Survey, executed by Phronesis Partners, includes 1,306 responses across twelve markets. About CapgeminiCapgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion. Get The Future You Want | About the Capgemini Research Institute The Capgemini Research Institute is Capgemini's in-house think-tank on all things digital. The Institute publishes research on the impact of digital technologies on large traditional businesses. The team draws on the worldwide network of Capgemini experts and works closely with academic and technology partners. The Institute has dedicated research centers in India, Singapore, the United Kingdom, and the United States. It was ranked #1 in the world for the quality of its research by independent analysts for six consecutive times - an industry first. Visit us at 1 HNWIs are high-net-worth individuals with investable assets of USD1 million or more, excluding their primary residence, collectibles, consumables, and consumer durables. HNWIs are segmented into three categories based on wealth bands: Ultra-HNWIs (USD30 million or more), Mid-Tier Millionaires (USD5-30M) and Millionaires Next Door (USD1-5M).2 Alternative investments include commodities, currencies, private equity, hedge funds, structured products, and digital assets3 UBS, 'Global Wealth Report 2024' 4 Gen X (aged 44 to 59 years as of 2025), millennial (aged 28-43 years as of 2025), and Gen Z (12 to 27 years as of 2025) inheritors are referenced as 'next-gen HNWIs' to signify the generational shift in HNWI wealth Attachment 06_04_World Wealth Report 2025 Press ReleaseSign in to access your portfolio
Yahoo
20-05-2025
- Business
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Nine in ten public sector organizations to focus on agentic AI in the next 2-3 years, but data readiness is still a challenge
Press contact: Antara NandyTel.: +91 9674515119 Email: Nine in ten public sector organizations to focus on agentic AI in the next 2-3 years, but data readiness is still a challenge Public sector organizations recognize the potential of AI for enhancing decision making, improving service delivery and driving operational efficiency, with two-thirds (64%) already exploring or actively working on Gen AI initiatives Challenges with data readiness remain, with only 21% of public sector organizations saying they have the requisite data to train and fine-tune AI models Paris, May 20, 2025 – The new Capgemini Research Institute report published today, finds that two thirds of public sector organizations are already exploring or actively using generative AI (Gen AI) initiatives to aid the provision of public services. Public sector organizations are also preparing to embrace agentic AI, with 90% planning to explore, pilot, or implement the technology within the next 2-3 years. However, these organizations lag in crucial data readiness, hindering their ability to leverage the full potential of AI. Currently, they face significant challenges with trust, compliance, data management and data sharing. With governments seeking to boost efficiency, improve public services, and address complex societal challenges, public sector organizations have high expectations for AI. According to the new report, within the next 2-3 years, 39% of public sector organizations aim to evaluate the feasibility of agentic AI, 45% intend to explore pilot programs, and 6% plan to scale their existing agentic AI initiatives. Attitudes towards agentic AI adoption are mostly consistent across segments, levels of government, and organizational sizes. The report finds that nearly two-thirds (64%) of organizations have progressed to pilots and scaled deployments, or are exploring Gen AI, with this number rising to 82% in defense agencies, 75% in healthcare, and 70% in security. 'With rising citizen demands and stretched resources, public sector organizations recognize the ways in which AI can help them do more with less. However, the ability to deploy Gen AI and agentic AI depends on having rock-solid data foundations,' said Marc Reinhardt, Public Sector Global Industry Leader at Capgemini. 'Looking ahead, governments can be more agile and effective as AI augments the work of government employees to source information, conduct policy analysis, make decisions, and answer citizen queries. However, to reach this future, governments need to focus on building the right data infrastructure and governance frameworks.' Organizations struggle with AI adoption due to data and trust issues Despite ambitions to embrace and scale AI use, public sector executives cite data security issues (79%) and limited trust in AI-generated outputs (74%) as primary barriers to widespread adoption. In the EU, organizations report a significant gap in confidence when it comes to complying with the EU AI Act1, with less than four in ten (36%) prepared to meet these requirements. To progress their Gen AI adoption, public sector organizations require better data mastery, with the public sector showing limited progress in key areas of data management and utilization since 2020. The report finds that only 12% of organizations consider themselves very mature in activating data, while 7% report being very mature in nurturing data and AI-related skills. Only a fifth (21%) of public sector organizations surveyed have the required data to train and fine-tune AI models, including Gen AI models. Data sharing concerns and the rise of the Chief Data Officer Data sharing is vital for AI adoption as it boosts the volume and diversity of data to enhance AI model performance and optimize decision making. But data sharing initiatives are further complicated by concerns about data, cloud, and AI sovereignty. Despite all public sector organizations surveyed either having or planning to have data sharing initiatives, they are not yet mature; most organizations (65%) worldwide are still in the planning or pilot stages. Governments are increasingly recognizing the critical role of harnessing data in the public sector, and this is reflected in the growing prominence of Chief Data Officers (CDO) and Chief AI Officers (CAIO). As many as 64% of public sector organizations already have a CDO, while 24% plan to appoint one, showing a willingness to invest in dedicated leadership for data-driven governance. Furthermore, the increasing strategic value of AI has resulted in over a quarter (27%) of public sector organizations appointing a Chief AI Officer, over a quarter (27%) already having one and 41% planning to introduce this new C-level role. Report MethodologyIn December 2024 and January 2025, the Capgemini Research Institute conducted a survey of executives from 350 public sector organizations with two respondents from each organization – one from the IT/data function and one from a line of business (LOB). These executives represented organizations across six public sector segments: public administration, tax and customs, welfare, defense, security, and healthcare. They operated at various levels of government, including national, state, local, and international, and were located in countries across North America, Europe, APAC, and the Middle East. About CapgeminiCapgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion. Get The Future You Want | About the Capgemini Research InstituteThe Capgemini Research Institute is Capgemini's in-house think-tank on all things digital. The Institute publishes research on the impact of digital technologies on large traditional businesses. The team draws on the worldwide network of Capgemini experts and works closely with academic and technology partners. The Institute has dedicated research centers in India, Singapore, the United Kingdom and the United States. It was ranked #1 in the world for the quality of its research by independent analysts for six consecutive times - an industry first. Visit us at 1 AI Act | Shaping Europe's digital future Attachments 05_20_Capgemini news alert_ Data and AI in Government CRI report CRI_Data and AI in government_Infographic_19052025_3
Yahoo
14-05-2025
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Capgemini leads paradigm shift in mainframe application modernization powered by gen AI and agentic AI
Press contact:Mollie MellowsTel.: + 44 (0) 7342 709384E-mail: Capgemini leads paradigm shift in mainframe application modernization powered by gen AI and agentic AI New automated offering enables organizations to unlock the value trapped in their legacy systems at unprecedented speed Paris, May 14, 2025 - Capgemini is leading a paradigm shift in mainframe modernization with the launch of a new offering that will enable organizations to unlock greater value from their legacy systems at unprecedented speed and accuracy. Capgemini's new approach, powered by generative and agentic AI, gives those organizations that have been wedded to complex mainframe environments the ability to gain cost savings and agility, as well as a significant improvement in data quality. It converts legacy mainframe applications into more modern, agile, and cloud-friendly formats that can run more efficiently either on or outside of a mainframe. Automated mainframe application refactoring involves using tools and techniques to automatically convert legacy mainframe applications, such as those written in COBOL and their respective databases and data files. Embedded with a set of generative AI assistants and AI agents, Capgemini's new offering automates legacy code analysis and extraction of business rules, quickly transforming them into modern architecture. It is also supported with rigorous automated testing for faster, higher-quality transformations and reduced risk for businesses. 'Many organizations have already explored various mainframe migration approaches like rehosting, but none of these lead to a mainframe exit option,' said Franck Greverie, Chief Portfolio & Technology Officer, Head of the Global Business Lines, and Group Executive Board Member at Capgemini. 'Our new automated approach, built on a combination of gen AI assistants and AI agents, provides a comprehensive understanding of an enterprise's existing legacy landscape. This approach enables the automation capabilities needed to completely refactor mainframe applications, driving greater efficiency in migrating and converting core mainframe-based systems. Designed to give enterprises opportunities to achieve greater cost efficiencies, quality and agility, it will open new business perspectives for those that have been relying on their mainframes for years.' Underpinned by Capgemini's extensive experience of delivering large and complex mainframe modernization programs, market leadership in AI, deep domain knowledge and broad understanding of complex industry regulations, Capgemini's offering has already delivered tangible results for a number of blue-chip clients including, a major life insurance firm in the USA: by intelligently extracting legacy product requirements logic for a complex life product from their mainframe code base, Capgemini significantly accelerated their conversion to a modernized Policy Admin System, achieving higher quality and accuracy with remarkable speed compared to traditional methods. In a recent report, The Forrester Wave™: Application Modernization and Multicloud Managed Services, Q1 2025, Capgemini was named a leader. Find out more here. Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. For more information, read about Forrester's objectivity here. About CapgeminiCapgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 The Future You Want | Attachment 05_14_Mainframe modernization offeringError in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Yahoo
09-04-2025
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Capgemini expands strategic partnership with Google Cloud to revolutionize CX across industries with agentic AI
Press contact:Mollie MellowsTel.: + 44 (0) 7342 709384E-mail: Capgemini expands strategic partnership with Google Cloud to revolutionize CX across industries with agentic AI Paris, April 9, 2025 – Capgemini today announced a strategic agentic AI initiative with Google Cloud to transform customer experience (CX) into a key value driver for clients. Building on its existing partnership, Capgemini will create industry-specific agentic AI solutions designed to handle customer requests across all communication channels (web, social, phone etc.) and improve employee productivity. Underpinned by Google Cloud's AI technology, Capgemini will develop bespoke solutions designed to enhance customer services with intelligent automation and deep customer insights, enabling organizations to deliver more personalized, efficient, and effective CX to elevate brand perception, increase loyalty, and drive revenue growth. A recent report by the Capgemini Research Institute found that although customer service is considered strategically important, less than half of organizations feel prepared to integrate AI and generative AI into the function.1 Recognized as the Global Industry Solution Partner of the Year 2025 by Google Cloud, Capgemini will combine its deep industry expertise and technical capabilities to develop solutions powered by Google Agentspace and Customer Engagement Suite with Google AI. This will accelerate adoption of secure, trusted agentic AI capabilities that are interoperable with a client's existing technology infrastructure and can support a variety of industry and regulatory needs. The agentic AI solutions will be designed to significantly optimize business processes and unlock commercial value by enhancing organizations' own search capabilities, automating complex workflows, as well as understanding and proactively anticipating customer needs. 'Capgemini is entering the next phase of its strategic partnership with Google Cloud and this new collaboration focuses on driving revenue for our clients by elevating customer service to a strategic value driver in industries where CX is paramount,' said Fernando Alvarez, Chief Strategy and Development Officer and Group Executive Board Member at Capgemini. 'The customer service function is undergoing a transformative shift as business leaders increasingly recognize its importance in unlocking commercial potential. Agentic systems can play a key role in this, and the future of customer service will require a strategic blend of human and virtual agents, enhanced by generative and agentic AI. By understanding the potential of agentic AI and the business realities of our clients, we're expertly placed to maximize its value and deliver genuine impact.' "Businesses require a combination of technical expertise and advanced technology to fully realize the benefits of agentic AI within their current IT infrastructure. Through Agentspace and our new Agent2Agent interoperability protocol, our partnership with Capgemini will provide clients with AI solutions that drive long-term value across industries,' said Kevin Ichhpurani, President, Global Partner Organization, Google Cloud. Primarily focused on telco, retail, and financial services, the partnership is intended to expand into further industries such as life sciences and utilities, with a goal of accelerating business outcomes by enabling customer services transformation. This includes areas such as: Improving productivity in telco: New solutions to optimize call routing and resolution in contact centers by leveraging conversational AI to improve intent and understanding, increase call containment and assist agents. Organizations can benefit from reduced handling time and improved first-call resolution rates, while human agents are freed-up to focus on higher value tasks. Capgemini's research finds that around 9 in 10 organizations using gen AI are already seeing improved first contact resolution rates or expecting to see this benefit in the future.1 Personalizing CX in retail: AI agents to help better personalize shopping experiences by using AI to analyze customer data and provide tailored product recommendations, promotions, and support interactions across all channels (online, in-store, mobile). Enhancing security in financial services Using Google Cloud's AI, financial services clients can improve risk assessment and fraud detection with agents that analyze customer transactions and identify suspicious patterns, improving security and regulatory compliance. Google Cloud's new Agent2Agent interoperability protocol will enable AI agents to successfully communicate with one another, safely exchange information, and coordinate actions no matter which platform they are running on or built on top of. As agentic AI becomes more widely adopted, this protocol will ensure agent functionality across diverse and separate data sources and applications. Google Cloud recognizes Capgemini as a trusted partner for driving clients' large-scale transformation, with the company winning three Google Cloud Partner of the Year awards in 2025. The awards celebrate Capgemini's expertise in creating compelling solutions that make an impact for joint clients worldwide: Global Industry Solutions Partner of the Year Global Industry Solutions Partner of the Year for Sustainability Country Partner of the Year in Denmark About CapgeminiCapgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 The Future You Want | 1 'Unleashing the value of customer service: The transformative impact of Gen AI and Agentic AI', Capgemini Research Institute, March 2025 Attachment 04_09_Capgemini News Alert_Google Cloud Agentic AI
