4 days ago
Saudi's 20-hour hotel rule: Game-changer for tourists, hosts alike
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According to the policy, check-in and check-out times must be clearly documented in the reservation confirmation, and the total stay must not fall below 20 hours. While hotels and accommodations can set their own schedules based on location and clientele, they must still guarantee the full minimum stay,
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Late check-ins won't affect check-out time
Officials clarified that a guest's late arrival does not alter the stated check-out time. For instance, if a reservation lists check-in at 10:00 p.m. and check-out at 12:00 pm the next day, the full period stands, and any missed time is the responsibility of the guest.
The ministry emphasized that this regulation allows facilities ample time to maintain cleanliness and prepare rooms to high-quality standards for incoming guests. The timing is calculated strictly based on the reservation record.
Guests' rights and contact support
Additionally, the ministry stressed that travelers are entitled to receive the exact room type, services, and amenities as advertised on booking platforms. Tourists are urged to carefully review hotel policies before confirming reservations.
For questions or complaints, guests can contact the Unified Tourism Center by dialing 930.
The Ministry of Tourism reiterated its commitment to enforcing regulations, protecting guest rights, and enhancing the overall tourism experience in line with international best practices.
