Latest news with #clientengagement
Zawya
3 days ago
- Business
- Zawya
DFWAC hosts interactive meeting with external clients to enhance service quality and user experience
Dubai, United Arab Emirates: In line with its commitment to engaging clients in the design and continuous improvement of services, the Dubai Foundation for Women and Children (DFWAC) organized an interactive meeting with external clients aimed at identifying their needs, understanding their expectations, and gathering feedback on the services provided. The session was attended by HE Shaikha Saeed Al Mansouri, Acting Director General of the Dubai Foundation for Women and Children, along with directors and staff members from the relevant departments. The Meeting provided an opportunity to present key outcomes of the Foundation's programs and services, discuss challenges faced by clients, and review suggestions for enhancing service quality and ensuring long-term sustainability to achieve the highest levels of client satisfaction The External Clients Meetings are part of the ' Imprint' initiative, launched by the Foundation in 2022. This initiative comprises a series of pioneering projects, including regular engagement Meetings with both internal and external clients, as well as an annual survey that evaluates the client experience across three core dimensions: satisfaction, trust, and quality. Additionally, the Foundation is preparing to launch the Service Design Challenge from the Client's Perspective later this year, a project designed to strengthen client engagement and position clients as key partners in the journey towards continuous improvement and service excellence. During the session, HE Shaikha Saeed Al Mansouri emphasized the Foundation's belief in the importance of collaborative work with clients and the value of listening directly to their voices. She noted that these sessions reflect the Foundation's ongoing commitment to understanding clients' real needs, drawing inspiration from their insights, and integrating their constructive feedback into developing more comprehensive and impactful services She added that the Dubai Foundation for Women and Children places the highest priority on client experience and strives continuously to enhance its programs and services to meet expectations and improve quality of life. This is achieved through psychological and social support programs, comprehensive rehabilitation services, and holistic care offerings provided around the clock, with a focus on empowering women and children to reintegrate confidently into society and rebuild their lives with safety and stability The Meeting also featured a special recognition of a group of clients who demonstrated exceptional engagement and contributed valuable feedback and suggestions that helped enhance service quality. HE Al Mansouri expressed the Foundation's deep gratitude for this constructive collaboration, underscoring that such partnerships embody a spirit of shared responsibility and mutual cooperation in achieving the Foundation's humanitarian mission The Meeting concluded with the Foundation reaffirming its unwavering commitment to continuously developing services, delivering tailored solutions that meet client needs, and emphasizing that collaborative efforts and listening to client voices remain the cornerstone of achieving excellence and leadership in delivering social and humanitarian services
Forbes
20-05-2025
- Business
- Forbes
A Project Debrief Strategy Is A Critical Tool For Thought Leadership
Here are five powerful opportunities you may be overlooking—and how to catch them next time. Every client engagement generates new observations. Some are about the industry. Some are about your client's blind spots. Some are about how your methodology actually performs in the field. But unless someone's asking the right questions—and documenting the answers—those patterns disappear. What you're really losing: the early threads of your next thought-leadership story. Maybe it's the third client this year that stumbled over the same internal friction point. Maybe it's a trend emerging in the behavior of their customers. These patterns, when tracked and named, often become the seed for a signature insight—one that separates your voice from the crowd. Fail to capture them, and your best thinking stays invisible. Clients have their own way of talking about pain points—and they're not using your marketing copy. During engagements, they drop phrases in meetings, feedback loops, and emails. They use metaphors. They name tensions. They give you raw, authentic language that tells you what really matters. Most teams let this language slip away. And when it's gone, so is your chance to mirror the market in your writing. What you're really losing: language that could drive your next article, presentation, or sales conversation. Capture it, and you gain not only insight, but empathy. Your audience feels seen. Your writing becomes sharp and relevant. And you start to sound like someone who gets it—because you do. Every project has a before/during/after arc. There's a challenge. A decision. A pivot. A surprise. A result. If you zoom in on any single moment of that arc, you likely have the makings of a compelling story. But most debriefs don't look for story. They look for summary. So the stories stay buried in bullet points—or worse, forgotten. What you're really losing: authentic, emotional, specific stories that could become your best marketing assets. When you debrief with storytelling in mind, you start to collect examples that do more than prove your value. They reveal how you think, how you work, and what kind of partner you are. Even if a client won't go on record, you can anonymize the insight. Tell the story. Protect the source. And still show the world how you solve problems that matter. Most teams make critical adaptations mid-project. They adjust a framework. They invent a workaround. They prototype a solution. It works. Everyone nods. And then it's gone. Unless someone names it, documents it, and folds it back into your process and methodology, that new idea vanishes into the archive. What you're really losing: future IP. If you consistently adapt your approach in smart, creative ways, those adaptations are your intellectual property. They are how you work. And they're likely what makes you different. But they only become part of your market identity if you capture and codify them. Otherwise, you're innovating for free—and leaving no trail. This is the one that stings. You solve a hard problem in a novel way. You have the evidence. The insight. The story. But because you didn't write it down—didn't publish it, share it, name it—someone else will. And they'll look like the innovator. Not you. What you're really losing: your place in the market conversation. Thought leadership isn't about being loud. It's about being early and clear. If you're not turning project insights into external IP, your competitors will. And the market will forget who did it first. Rethink your debrief strategy. Shift its purpose from operational reflection to insight capture. Start by embedding a few key prompts: Better yet, have a dedicated facilitator or strategist attend your debriefs with the express goal of mining for IP. Because the insight is already there. You lived it. You earned it. With the right project debrief strategy, you'll be able to turn that insight into something that lasts.
Yahoo
07-05-2025
- Business
- Yahoo
Citi CEO Fraser on Eco Data, Client Engagement, Fed
Citi CEO Jane Fraser discussed the gap between hard and soft US data, "tremendous" client engagement, difficulties for the Federal Reserve, and the growing pipeline for deals. Fraser spoke with Sonali Basak on the sidelines of The Milken Institute Global Conference in Beverly Hills, California.
