Latest news with #clinicianburnout
Forbes
a day ago
- Health
- Forbes
The 3 C's Of Impactful Healthcare Innovation
Frank Harvey, Chief Executive Officer for Surescripts. Complicated. That's the word that comes to mind when I think of healthcare. Even for a thing as simple as seeing the doctor for a nagging cough and getting a prescription at the pharmacy, the whole process can be surprisingly complex and costly. Despite incredible advancements in medicine and technology, we've yet to solve some contributors to clinician burnout that can add stress to the entire healthcare ecosystem and, most notably, erode patients' trust in their providers. According to Gallup's annual rating of U.S. professions, trust in medical doctors has fallen 14% since 2021, and at 53%, is now the lowest since the mid-1990s. This doesn't have to be the case. As technology innovators in healthcare, it's up to us to improve healthcare with access to technological innovation that enables better quality, safer and less costly care for patients. We can meaningfully transform our industry with three C's: collaboration, comprehensive solutions and commitment to purpose. 1. Collaboration What it means for healthcare: The different parts of healthcare have more in common than helping care for patients. Physicians, pharmacists, care managers, life sciences companies and healthcare technology providers are just some of healthcare's parts that often face the same challenges, including burnout, rising costs and the complexity of providing quality care, but they may require different solutions. Cross-industry collaboration is key. We need to work together to diagnose the problems each healthcare sector faces and develop technologies to solve collective challenges, like prior authorization (an area in which my company works). In context: Prior authorization is intended to protect patient safety and manage costs. But with over 37% of medical plans using a manual prior authorization process dependent on phone, mail, fax or email, according to a 2023 CAQH Insights report, this can be very tedious for patients. For providers, prior authorization delays and administrative burden stoke frustration and burnout. Ninety-four percent of physicians surveyed by the American Medical Association say that the process always, often or sometimes delays care, and virtually all (95%) said prior authorization somewhat or significantly increases burnout. And at the pharmacy, prior authorization issues can keep pharmacists from filling prescriptions and spending more time with patients, with over half of pharmacists and prescribers describing following up on prior authorizations as 'very frustrating' in a 2021 survey from my company. These care providers tend to have the same prevailing concern: Prior authorizations take too much time and manual work, which negatively impacts their ability to focus on their patients. Collaboration can help identify the nuances and similarities of their challenges—a critical first step. Leaders need to leverage their existing ability to exchange health intelligence to take collaboration to the next level and develop solutions that meaningfully improve how they care for patients. 2. Comprehensive And Impactful Technology Solutions What it means for healthcare: Technology and innovations that focus only on a single segment are likely just shifting the burden or creating a new challenge somewhere else. As a result, patients often face the most significant consequences of siloed innovation. Comprehensive technology solutions depend on collaboration and can lead to a more holistic approach where every part of healthcare sees improvement—especially patients. In context: While AI tools will grab headlines, these tools are likely only addressing one element of the system and may not be truly alleviating the burden on care providers. Instead, I believe we need collaboration between health plans and care providers to develop systemic innovation. Together, we can build on the nationwide interoperability that exists today to deliver a swift, consistent and comprehensive experience for patients and those who care for them. Collaboration can take many forms but really relies on the opportunity for discussion and sharing ideas. So next time you're at a conference, meeting a stakeholder from another organization or a former colleague for coffee, remember to be intentional about connecting ideas and seeking out different points of view. It could lead to the next comprehensive fix that leads to meaningful impact for care providers and their patients. 3. Commitment To A Shared Purpose What it means for healthcare: It's important to remember why we're doing this work in the first place. Regardless of what part of healthcare we represent, we're all in this industry with the same purpose in mind—improving patient care. In context: When we recognize that across healthcare we are committed to a shared purpose, the ability to collaborate and develop comprehensive, innovative technologies becomes far easier. Recognizing the purpose behind organizations that compete in the same industry can be challenging—especially when focusing on a recent product launch, earnings report or partnership announcement. But when we peel back a layer to look beyond the headline, we ought to ask ourselves why this announcement matters. Looking closer, you'll see that launching a new product or announcing the latest financial report is simply a way to measure success toward achieving that organization's underlying purpose. In my experience, this purpose is always about making healthcare better for patients and those who care for them. It's important to keep this in mind and work to deliver messages that connect us back to our purpose. When we do this across an industry, we can see more clearly that we're all committed to something bigger, and it's a reminder that collaboration toward this end is our greatest strength. Conclusion The ability to impact or even save lives is the purpose we ought to be working toward. It reinforces why collaboration is critical to tackling difficult problems but can also help amplify impact and fuel continued innovations. And when all of the pieces come together, I think the result will be bringing meaningful improvements to healthcare for patients and those who care for them. Forbes Business Council is the foremost growth and networking organization for business owners and leaders. Do I qualify?
Associated Press
4 days ago
- Health
- Associated Press
AI-Powered Healthcare Platform Reduces Burnout and Transforms Clinical Documentation in Canada
Technology should serve the healer, not replace the human connection. When designed with empathy and precision, AI becomes invisible—and that's when it's most powerful. Former Provincial Chief Architect Pioneers Scalable, Ambient AI Platform to Combat Burnout and Restore Physician Productivity Amid growing concerns over clinician burnout and mounting administrative burdens, Canadian healthcare is undergoing a quiet revolution. Hugo Raposo, a seasoned enterprise architect and digital health strategist, has introduced a groundbreaking AI-powered platform that is transforming how care providers document and deliver care. Already deployed in more than 120 hospitals and clinics across Ontario, the platform is driving measurable improvements in clinical efficiency, accuracy, and well-being. 'Documentation shouldn't be a barrier between patients and providers—it should be invisible, supportive, and secure,' says Raposo, who previously served as Chief Architect for one of Canada's largest provincial healthcare modernization initiatives. 'This technology is designed to do just that: restore time, focus, and trust in the clinical day.' About Hugo Raposo Hugo Raposo is a Canadian enterprise architect and digital health strategist with over 28 years of experience leading complex technology transformations in healthcare, public sector, and regulated industries. He served as Chief Architect of one of Canada's most ambitious provincial healthcare modernization initiatives, where he designed AI-powered systems to reduce clinical burnout, streamline documentation, and strengthen care coordination. Raposo is recognized internationally for his expertise in AI for healthcare, ambient computing, and patient-centered design. He has served as a CIO advisor, contributed to national digital health policy frameworks, and is regularly invited to keynote summits, participate on expert panels, and judge technology innovation challenges. His independent leadership and cross-sector impact continue to attract collaboration from global institutions and public sector stakeholders. Connect: The Innovation: Ambient, Real-Time Clinical Documentation Raposo's latest initiative is a cloud-native, EHR-agnostic platform that captures and structures provider–patient interactions using ambient voice recognition, natural language processing (NLP), and contextual medical ontologies. Designed with clinician input from day one, the platform listens silently in the background during visits, transcribes and codes documentation in real time, and supports instant editing and review before submission. Unlike traditional tools that require rigid templates or manual data entry, this system adapts to the provider's natural workflow, enabling care teams to spend less time typing and more time listening. It supports multiple specialties—including family medicine, pediatrics, diagnostics, palliative care, and mental health—and integrates seamlessly with leading electronic health record systems and Canadian health data interoperability standards. Measurable Impact The platform's adoption across Ontario has produced striking results: 'Every note is done before I leave the room,' says a general internist in Montreal. 'I've reclaimed hours every day—not just for my patients, but for my family and my health.' Administrators report broader operational benefits as well: From System Insider to System Reformer Raposo's insights into the inefficiencies plaguing frontline care are rooted in experience. As Chief Architect of a provincial modernization program, he saw firsthand how outdated tools contributed to burnout, delayed diagnoses, and fractured communication. 'We weren't just losing time—we were losing trust, outcomes, and quality,' Raposo recalls. 'The solution wasn't better forms. It was a better philosophy: build tools that empower clinicians, not constrain them.' His approach combines ambient computing with federated AI models, ensuring data remains local and secure while enabling predictive synthesis and cross-team coordination. A rigorous AI governance framework oversees model drift, bias monitoring, and audit trails—critical for provider trust and regulatory compliance. Designed to Scale, Built for Equity Unlike many AI platforms that falter under real-world complexity, Raposo's system is built for rapid deployment. Onboarding takes less than a week, and most clinicians require under one hour of training. Its modular architecture supports deployment in both urban hospitals and rural or low-bandwidth settings, including underserved and Indigenous communities. In partnership with provincial stakeholders, Raposo is expanding the platform's reach to address longstanding disparities in access to care. Offline capabilities and mobile optimization are key to ensuring no provider—or patient—is left behind. A Vision for the Future of Healthcare What began as an initiative to ease documentation burdens has evolved into a model for human-centered AI in healthcare—one that restores dignity, trust, and efficiency without introducing complexity or disruption. 'Technology in medicine should be like lighting in a clinic—you don't notice it, but everything depends on it working flawlessly,' Raposo says. 'When designed with care, AI doesn't replace the human touch—it amplifies it.' His work exemplifies the kind of scalable, secure, and ethical innovation aligned with global health equity goals and U.S. national priorities in digital infrastructure, AI safety, and value-based care. Media Contact Company Name: K-hali Comunica Contact Person: DI KHALI, SAMANTHA Email: Send Email Country: Brazil Website: Press Release Distributed by To view the original version on ABNewswire visit: AI-Powered Healthcare Platform Reduces Burnout and Transforms Clinical Documentation in Canada
