Latest news with #cloudtelephony
Associated Press
11-06-2025
- Business
- Associated Press
Zoom completes rollout of Zoom Phone in six telecom circles, with plans for further expansion in India
SAN JOSE, Calif., June 11, 2025 (GLOBE NEWSWIRE) -- Zoom Communications, Inc. (NASDAQ: ZM) today announced the further expansion of its industry-leading Zoom Phone service to four major metro telecom circles in India — Mumbai, Delhi NCR, Karnataka (Bengaluru), and Andhra Pradesh & Telangana (Hyderabad). The Delhi NCR Telecom Circle includes the Union Territory of Delhi, Ghaziabad, Faridabad, NOIDA, and Gurgaon. Licensed by the Department of Telecommunications (DoT) India, Zoom Phone is now available in six telecom circles in India, including Maharashtra (October 2024) and Tamil Nadu (Chennai) Telecom Circles (February 2025), thereby covering key business and technology hubs in the country. Zoom also plans to bring Zoom Phone to additional telecom circles across India, accelerating its commitment to make AI-first modern telephony available to more organizations across key states in India. 'Zoom Phone addresses the growing demand for cloud telephony by offering simplicity and modern functionality for distributed workforces. India is an important market for us, and our expansion plans beyond the six key telecom circles demonstrate our commitment to providing customers with a unified work platform. This expansion also reflects the growing traction Zoom Phone is receiving, especially from multinational companies, as businesses in India move away from legacy PBX systems toward more flexible, AI-first collaboration solutions that enhance employee productivity,' said Velchamy Sankarlingam, president of Product and Engineering, Zoom. Zoom Phone offers businesses simplicity and modern functionality, empowering dynamic workstyles and hybrid teams. Available as an add-on for existing paid Zoom customers, it supports inbound and outbound calling through the Public Switched Telephone Network (PSTN), enabling enterprises to replace legacy private branch exchange (PBX) systems and consolidate communication needs onto a single AI-first platform in Zoom Workplace. Zoom Phone also integrates seamlessly with Zoom Contact Center to offer a unified experience with features like call transfer, call forwarding, and call recording accessible within the Zoom Contact Center environment. Zoom Contact Center can access Zoom Phone user details like extensions, Direct Inward Dialing (DID) numbers, and usernames, enabling caller identification and routing. In addition to services in the six active telecom circles, Zoom Phone enables businesses to maintain seamless collaboration across India, even in regions where Zoom Phone service is not yet available. Through Zoom's self-service web portal, customers can acquire native phone numbers based on specific telecom circles, such as Karnataka, Delhi NCR, and Mumbai, enabling them to establish a local presence in those regions. These native numbers operate over the PSTN, allowing customers to place outbound calls and receive inbound calls nationwide, regardless of their physical location. This allows organizations to maintain continuity and flexibility in their collaboration strategy, even in telecom circles where Zoom Phone is not directly available. Enhanced by Zoom AI Companion, which is included at no additional cost with eligible Zoom paid accounts, Zoom Phone offers powerful AI features to boost productivity. These include post-call summaries so users can focus on conversations instead of taking notes, voicemail task extraction to easily identify next steps, and voicemail prioritization to better manage time and attention. Zoom Phone also integrates seamlessly with Zoom Workplace, leading business applications, and hardware providers, offering robust security, scalability, and an intuitive user interface. 'We are thrilled that Zoom Phone is now available in six of India's most prominent business and technology hubs. Each of these cities is home to thriving ecosystems of local enterprises and multinational corporations that will benefit from Zoom Phone's flexibility and seamless integration into their existing workflows. Bringing Zoom Phone to additional telecom circles is a natural next step in our commitment to empower more organizations with access to reliable, modern AI-first telephony,' said Sameer Raje, general manager and head of India & SAARC region at Zoom. 'Zoom Phone and Zoom Contact Center are purpose-built to work seamlessly together to empower organizations to deliver unified communications and superior customer and employee engagement. With this launch, we are excited to help businesses streamline collaboration, support flexible workforces, and enhance employee and customer experiences.' To learn more about Zoom Phone, please visit the Zoom Phone page. About Zoom Zoom's mission is to provide an AI-first work platform for human connection. Reimagine teamwork with Zoom Workplace — Zoom's open collaboration platform with AI Companion that empowers teams to be more productive. Together with Zoom Workplace, Zoom's Business Services for sales, marketing, and customer experience teams, including Zoom Contact Center, strengthen customer relationships throughout the customer lifecycle. Founded in 2011, Zoom is publicly traded (NASDAQ:ZM) and headquartered in San Jose, California. Get more information at Zoom Press Contact Hayley Yap APAC Communications Lead [email protected]
Globe and Mail
09-06-2025
- Business
- Globe and Mail
Top 3 AI Voice Agents Integrated with VoIP Telephony Zadarma For the First Time in Europe
European telecom provider Zadarma has successfully integrated three of the leading AI-powered voice assistants into its cloud telephony and virtual PBX platform London, United Kingdom--(Newsfile Corp. - June 9, 2025) - Three major AI voice agents can now be fully integrated into the Zadarma cloud-based phone system. This means businesses can start using AI-powered voice assistants in their daily communications. This is the first time this kind of integration has been done on a large scale in Europe. The integration allows combining live human support with the AI, within the Zadarma's free virtual PBX system (Cloud PBX). Businesses can easily route calls to the appropriate AI voice agent by simply transferring the call to the corresponding extension, just like they would transfer it to a human colleague. This allows businesses to gradually delegate certain tasks to the AI. Additionally, the AI agent can also transfer calls to a human team member when needed. AI-powered voice bot can automatically interact with customers and execute certain tasks without human agent involvement. It can also receive calls if all other agents are busy or unavailable, or be used as one of the agents, participating in a call flow. The integration is compatible with existing PBX infrastructure. This means no major changes are needed in the PBX configuration. User-friendly setup guides are available. All three AI voice agents can now be integrated with the Zadarma's platform, supporting inbound and outbound calls, participation in call queues, handling calls during off-hours and holidays, and more. AI-powered voice agents are made using some of the most popular chat AI platforms. Businesses can choose the technology that suits their needs. Each voice agent can match a company's communication style, objectives, and tone of voice. One of the biggest advantages of these AI agents is their adaptability. Businesses can define the information the agent uses. This allows the AI to sound like the brand. The setup doesn't require advanced technical knowledge. This means AI technology is accessible to businesses of all sizes. Additionally, businesses can create different agents for different tasks. For example, one for sales inquiries and another for technical support. This flexible way of adding AI gives businesses more control, better results, and makes automation easier. Integrating the phone system with AI-powered voice assistants is a major step forward for companies looking to improve their communication without extra costs. Businesses can now reduce workloads for their employees with just a few clicks. Adding an extra agent to the team has never been easier. What once seemed like fiction has now become reality. About Zadarma Established in 2006, Zadarma is an independent VoIP provider operating globally, with offices located in Burgas (Bulgaria), London (UK), Wroclaw (Poland), and Valencia (Spain). With seven main data centers spread across seven countries on three continents, Zadarma focuses on offering reliable cloud communication services for businesses and individuals around the world. Their services include virtual phone numbers in over 100 countries, worldwide calling, a cloud-based PBX system, CRM, and a wide range of communication tools developed in-house. Supporting eight languages and offering multilingual technical support, Zadarma makes it easy for users around the globe to stay connected.
