Latest news with #complaints
Zawya
4 days ago
- Business
- Zawya
Flynas leads in passenger satisfaction: Saudi GACA
The Saudi Arabia General Authority of Civil Aviation (GACA) has released its June 2025 classification index for air transport service providers and airports, revealing that flynas is the top performer, recording the fewest complaints with 26 per 100,000 passengers and achieving a 100 per cent on-time complaint resolution rate. A total of 1,370 passenger complaints were lodged against air carriers in June, reported SPA. Saudia Airlines ranked second with 32 complaints per 100,000 passengers, also maintaining a 100 per cent resolution rate. flyadeal came third with 34 complaints per 100,000 passengers and a 100 per cent timely resolution rate as well. The most common complaint categories for the month were flight-related issues, followed by baggage services and ticketing. In the airport classifications, King Khalid International Airport in Riyadh demonstrated the lowest complaint rate among international airports handling over six million passengers annually, with just 0.4 per 100,000 passengers (15 complaints) and a 100 per cent timely resolution rate. Abha International Airport led the category for international airports with less than six million annual passengers, recording the lowest complaint rate at 2 per 100,000 passengers, based on one complaint, and a 100 per cent timely resolution rate. For domestic airports, King Saud Airport had the lowest complaint rate, also at 2 per 100,000 passengers with one complaint, and a 100 per cent timely resolution rate. GACA emphasised that this monthly report provides travellers with crucial information on service provider performance in addressing customer complaints, empowering them to make informed decisions. It also highlights the authority's commitment to transparency and dedication to resolving passenger concerns while fostering healthy competition among aviation entities to elevate service standards. Copyright 2025 Al Hilal Publishing and Marketing Group Provided by SyndiGate Media Inc. (
The Independent
5 days ago
- Entertainment
- The Independent
Gregg Wallace claims he was ‘touched and groped' during MasterChef filming
MasterChef presenter Gregg Wallace has claimed he was regularly "touched and groped" and subjected to sexual comments during the show's filming. Wallace stated he never made a formal complaint about these incidents, believing he would have addressed them privately. His claims emerge after a recent report upheld over half of 83 allegations of inappropriate behaviour against him on the programme. Wallace criticised the BBC's complaint handling process and suggested his experiences challenge the perception of TV presenters as bullies. He also defended former co-presenter John Torode, who was dropped after a racist language allegation, and addressed Rod Stewart's "tubby bully" comment.
Yahoo
6 days ago
- Business
- Yahoo
Restaurant shares 'bitter disappointment' after more than 20 complaints from local residents
The former Holm House in Penarth, a luxury boutique hotel on the seafront has reopened with a new restaurant from the team behind popular Cardiff venue, Silures. It opened its doors to guests for the first time on Friday, July 11, but just two weeks later they have faced more than 20 complaints raised by local residents. The complaints have meant that Silures Penarth can no longer serve alcoholic drinks on the premises, and will have to wait longer for their alcohol licence to come through due to significant delays. The hotel originally closed in March 2024 due to rising costs and changing market conditions post-pandemic. From superstar gigs to cosy pubs, find out What's On in Wales by signing up to our newsletter here. READ MORE: One of Cardiff's most popular pubs announces 'final innings' and last day's trading READ MORE: The Welsh market town that 'used to be brilliant' but traders say has been ruined by the perfect storm The team behind Silures Penarth shared a statement on Instagram saying: "It's with bitter disappointment that due to over 20 complaints raised by local residents on the reopening of Holm House's Restaurant & Bar, from July 28th-August 11th, we are unable to serve alcoholic drinks to our guests. "There'll be exceptions made on August 2nd and 10th, which we'll be utilising temporary licensing (also known as 'TEN' - Temporary Events Notice) for to honour existing event bookings. "Up to now, our focus alongside the bedroom management team has been to open Silures at Holm House in the best possible way, as early as possible. By doing so, we've needed to apply for temporary licensing whilst our permanent application went through the standard process. "Due to complaints raised, our application has been significantly delayed and we have unfortunately exhausted the maximum number of 'TEN' days available." They continued: "With this update, we are now inviting diners during this period to bring their own alcohol free of charge (without corkage). All guests booked during this period will be notified. We sadly can only accommodate diners and those ordering soft or hot drinks in the bar, garden and lounge areas."We'd like to thank all guests who have dined with us up to now, and those planning to in the near future- Daf & Andrei" Social media users have flooded the comments of the post to share their support. Some people have asked how they can help and others have wished the team a speedy resolution. One user said: "Oh no! Sorry to hear that. It'll be a temporary blip and you'll be up and running before long again." Another added: "Absolutely crazy to see a local business have to jump through hoops of some people that have absolutely nothing better to do - especially given that the previous business terms were just this! "Not only do you support the local community through jobs, a place to go, local produce and adding a sense of community back to Penarth - we should be supporting businesses that want to take a chance in these climates not holding them accountable to some minor red tape. For this reason - (and I have had a wonderful dinner with you already) I will be booking again during this period. Hoping you move past this swiftly." A spokesperson for the Vale of Glamorgan Council have said that the license is still being determined and the next committee meeting when the decision is due to be made on August 12.
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Travel + Leisure
23-07-2025
- Travel + Leisure
New Report Names the Most Frustrating Beaches in the World—and a Famous U.S. Spot Tops the List
A recent study sought to find the most complained-about beach destinations in the world—and one popular beach came out on top. There's nothing like a beach day. Ideally, you'll set up your towel on a stretch of white sand near clear water, with just the sound of rushing waves as your main soundtrack. But, at some of the most popular beaches in the world, that picture-perfect day might not be possible. A new report from information tech publication Cloudwards analyzed the 200 most popular beaches in the world to see which destinations have been complained about the most. For its analysis, it combed through Tripadvisor reviews and looked for keywords in four categories: dirtiness, overcrowding, long lines, and noise. It then assigned each beach a "Complaint Score" between zero and 100—and one tropical destination took the most heat from travelers. Based on Cloudwards' research, the most complained-about beach in the world is Waikiki Beach in Hawaii. Waikiki scored a perfect 100, primarily for overcrowding, and to a lesser degree, for cleanliness issues and noise. The second most complained about beach on the list was Venice Beach in Los Angeles, California—Venice Beach's score (89.7), however, was primarily affected by cleanliness concerns. Playa Manuel Antonio, in Costa Rica, rounded out the top three with a score of 73.5. This beach also suffers from overcrowding and long lines, according to Tripadvisor reviews. Here are the top 10 most complained-about beaches in the world, according to Cloudwards: 1. Waikiki Beach, Hawaii2. Venice Beach, California3. Playa Manuel Antonio, Costa Rica4. Clearwater Beach, Florida5. Bournemouth Beach, United Kingdom6. La Jolla Cove, California7. Elafonissi Beach, Greece8. Magens Bay Beach, USVI9. Bondi Beach, Australia 10. Maho Beach, Sint Maarten In the top 10 list, there are four American beaches, more than any other country. Regardless of geographic location, however, the most common complaint among reviewers tended to be about overcrowding. If you're seeking out something quieter and more relaxing, that's some great intel to have when planning your next beach getaway. "For travelers, this research underscores the importance of looking beyond the highlight reel,' Mauricio Preuss, Cloudwards CEO, said in a statement obtained by Travel + Leisure . 'The most rewarding beach experiences might be found at lesser-known destinations that haven't yet been overwhelmed by mass tourism. Sometimes the best paradise is the one that isn't trending on TikTok."
ABC News
22-07-2025
- Business
- ABC News
Growing number of scammers stealing superannuation
The Australian Financial Complaints Authority has received more than 100,000 complains in the last year about malpractice in the finance industry.
