Latest news with #customerRetention
Phone Arena
22-05-2025
- Business
- Phone Arena
Some T-Mobile customers may soon be able to score a special lifetime discount
T-Mobile uses excess capacity on its 5G network to provide an alternative to wired internet to households. T-Mobile 's Home Internet is affordable and fast enough for most customers. It starts at $35 for customers with voice lines and at $50 for customers who don't use its cellular services. The company is now extending a coveted discount to some Home Internet-only customers to get them to switch from their current cellular provider. T-Mobile is expected to witness slower growth in the second half of the year due to forward buying by customers as a result of tariff fears. The company is reportedly also experiencing a customer exodus. That's perhaps why it has been rolling out retention deals and switcher promos. With its latest offer, T-Mobile is seemingly going after customers who are happy with its Home Internet. The company is hoping that their positive experience might make them consider using its voice services too. Per The Mobile Report , the company is now offering the famous Insider discount to select Home Internet-only accounts. This is a special discount that only employees can offer you. It's usually given to new customers to get them to port in or bring in their number from another carrier. It usually knocks prices down by 20 percent for the life of the account. The Insider discount for Home Internet customers will work similarly. You will pay 20 percent less than the advertised rate for voice lines for as long as you maintain your account and the discount will even apply to any lines you may add in the future. It will be stackable with other discounts, so you don't have to worry about missing out on other deals. The discount code will only work if you opt for T-Mobile 's latest Experience More and Experience Beyond plans. This could be a deal breaker, considering T-Mobile has been criticized for not including taxes and other fees with the prices for these plans. However, as the company's newest plans, they come with the best it has to offer, meaning you will get faster speeds and perks that other plans might not include. Here's how T-Mobile's new plan compares to similar plans from AT&T and Verizon. | Image Credit - Business Wire Also, T-Mobile is often ahead of other companies when it comes to technological advancements. For instance, the company's 5G Home Internet hardware supports 5G SA, which ensures a top-notch network experience. It's also the only carrier to support UL Tx Switching, which will make sure that your handset makes the most of its hardware. Since Insider codes are handed out by employees, there is not much you can do as a customer if you want to get your hands on them. T-Mobile will likely notify eligible employees via an email or text message, so make sure to not ignore messages from the carrier if you want to lock in a 20 percent discount for life. This is a limited-time offer and is unlikely to last long.
Phone Arena
11-05-2025
- Business
- Phone Arena
T-Mobile is desperately trying to stop its users from leaving with better-than-ever retention offers
According to T-Mobile's latest quarterly financial report, the "Un-carrier" continues to "lead the industry" in terms of customer growth. Of course, the numbers released by the top three US wireless service providers don't always paint a complete and detailed picture of the sentiment among many long-time mobile users, who are very clearly angry with Magenta's seemingly endless line of profit-hungry moves over the last year or so. While so-called "retention offers" are obviously nothing new in the US wireless landscape, a trusted source tells me T-Mobile 's generosity has gotten a big boost recently. This is the same insider that correctly anticipated last month's price increase before it was announced back in March, and a screenshot of a little chat with T-Mo support essentially confirms the new claims. This is how T-Mobile might try to convince you to stay if you ask to cancel your lines. Upon asking to cancel a bunch of lines, this still T-Mobile subscriber was offered a $10 a month credit for six months, as well as a $10 one-time credit upfront, which amounts to a total discount of $70. The obvious condition is for the hero of today's story to not go through with terminating his lines, and although these deals can differ from account to account and from plan to plan, it's probably a good idea to try and see if you'll get a similar offer. You can even bluff and have no intention of leaving T-Mo in the first place, but it's naturally important to know your cards and how much you're willing to risk beforehand. In the past, the "Un-carrier" has typically only offered retention discounts for two or three months, which highlights T-Mobile 's current issues with keeping its subscriber numbers up. My inside source is far from the only T-Mo user who's been offered these vastly improved deals, mind you, with Tech life Channel over on X even claiming some customers can get $20 monthly credits for "up to six months." Clearly, the least thing you can do is ask if you're eligible for this type of promo before jumping ship and carefully consider your options. After all, there's nothing stopping you from accepting the discounts and then leaving anyway after six months, right?
