Latest news with #customerSatisfaction
Globe and Mail
11-07-2025
- Business
- Globe and Mail
KB Home Once Again Named One of America's Best Midsize Companies by TIME Magazine
KB Home (NYSE: KBH), one of the largest and most recognized homebuilders in the U.S., has been named to TIME's 2025 list of America's Best Midsize Companies— the only national homebuilder to appear on this list every year since its inception. This recognition is presented by TIME and Statista, a leading provider of market and consumer data, and can be viewed on the TIME website. This press release features multimedia. View the full release here: KB Home named one of America's Best Midsize Companies by TIME. 'We're honored to once again be named one of America's Best Midsize Companies by TIME,' said Jeffrey Mezger, KB Home's Chairman and Chief Executive Officer. 'KB Home is the only homebuilder to make the list every year since its inception, and this recognition underscores our enduring commitment to delivering industry-leading customer satisfaction, creating a culture of excellence and driving innovation in sustainability that positively impacts our stakeholders and delivers long-term value.' The recognized companies were identified based on three dimensions and using more than 15 different criteria. TIME considered all companies that operate in the U.S. and generated between $100 million and $10 billion in revenue in 2023 or 2024. The three evaluation criteria were: Employee Satisfaction: Standardized work-related Key Performance Indicator (KPI) data based on survey data of a large sample of employees from U.S. companies Revenue Growth: Revenue growth data of all relevant companies from internal growth and company databases Sustainability Transparency: Environmental, social and governance data among standardized KPIs from internal database and targeted data research For more information on KB Home, call 888-KB-HOMES or visit About KB Home KB Home is one of the largest and most trusted homebuilders in the United States. We operate in 49 markets, have built nearly 700,000 quality homes in our more than 65-year history, and are honored to be the #1 customer-ranked national homebuilder based on third-party buyer surveys. What sets KB Home apart is building strong, personal relationships with every customer and creating an exceptional experience that offers our homebuyers the ability to personalize their home based on what they value at a price they can afford. As the industry leader in sustainability, KB Home has achieved one of the highest residential energy-efficiency ratings and delivered more ENERGY STAR ® certified homes than any other builder, helping to lower the total cost of homeownership. For more information, visit
Globe and Mail
09-07-2025
- Business
- Globe and Mail
Lone Wolf Siding Sets the Standard for Siding Installation and Repair in Metairie, Louisiana
Lone Wolf Siding represents the best of local Louisiana craftsmanship combined with modern techniques and materials. Lone Wolf Siding has emerged as the leading provider of professional siding installation and repair services in Metairie, Louisiana. With a strong commitment to craftsmanship, customer satisfaction, and long-term durability, the company has quickly earned its place as the trusted choice for homeowners and businesses looking to enhance and protect their properties. A Reputation Built on Excellence Lone Wolf Siding has been known for providing great service, doing exact work, and being honest in its communication since it first opened. The company has built a strong local reputation for delivering siding solutions that stand up to Louisiana's intense climate. From heavy rains to high humidity and intense heat, the environment in Metairie demands siding that's as tough as it is attractive, and Lone Wolf Siding delivers. Their method is based on using high-quality materials and experienced installation methods. We take care of every job, big or small, with care, accuracy, and a thorough grasp of what local homeowners require. Full-Service Siding Solutions Lone Wolf Siding offers a complete range of siding services, including installation, repair, maintenance, fascia and soffit replacement, and gutter system installation and repair. The company works with a wide variety of siding materials, such as vinyl, fiber cement, wood, and composite, ensuring that each customer finds an option that suits both their design preferences and functional requirements. Whether the job involves new construction, replacement of weather-worn siding, or simple cosmetic upgrades, Lone Wolf's team is trained to deliver flawless results that improve energy efficiency, strengthen exterior protection, and elevate curb appeal. A Process Designed Around the Customer At the heart of Lone Wolf Siding's success is a customer-first philosophy. Each siding project begins with a complimentary on-site consultation. During this assessment, clients receive a clear and detailed evaluation, followed by customized recommendations and upfront pricing with no surprises. The company's five-step process ensures that clients are informed and confident at every stage, from planning to final inspection. This thoughtful approach has earned praise from clients across the region. Homeowner Jessica Miller noted, 'The crew was professional, arrived on time, and cleaned up thoroughly after the job. My house looks brand new, and the quality of the siding is top-notch.' Experience and Craftsmanship That Count The Lone Wolf Siding team brings more than ten years of industry experience to every project. These seasoned professionals are trained in the latest siding techniques and equipped with modern tools to ensure efficient, accurate work. Their expertise allows them to handle a wide range of projects, including complex architectural styles and historic property renovations. Clients appreciate the company's ability to deliver top-tier results with minimal disruption. From preparation to cleanup, the Lone Wolf team maintains a clean and respectful work environment, always keeping homeowners informed and involved throughout the process. Commitment to Long-Term Quality Lone Wolf Siding's dedication to durability is evident in its choice of materials and its 100-year workmanship warranty. By partnering with reputable manufacturers and following best installation practices, the company ensures that every job is built to last, reducing the need for frequent maintenance while increasing property value. This commitment to quality, along with the company's competitive pricing and personalized service, has positioned Lone Wolf Siding as a standout in the local market. Proud to Serve the Greater Metairie Area Lone Wolf Siding is a locally owned and run firm that knows what Louisiana homes need. The company's services go beyond Metairie to nearby towns, where they offer experienced siding solutions that are made to work in the area's tough weather. People of all experience levels, from first-time homebuyers to long-time property owners, come to Lone Wolf for siding upgrades that look good and protect their homes. Michael Johnson, a retired soldier and happy customer, said, "From the first meeting to the last walkthrough, they were honest, knowledgeable, and quick to respond." The siding that is done looks great. The Lone Wolf Advantage What sets Lone Wolf Siding apart is not only their skill but also their unwavering focus on the customer experience. They offer: A wide selection of siding materials and finishes Professional, licensed, and insured technicians Clear communication and transparent pricing Free inspections and expert guidance Fast turnaround and high customer satisfaction Homeowners and business owners in Metairie and nearby areas are encouraged to schedule a free siding inspection with Lone Wolf Siding. Whether it's siding replacement, fascia and soffit updates, or gutter work, the team is ready to deliver reliable solutions that transform and protect the property. For more information: About Lone Wolf Siding Lone Wolf Siding is a trusted siding contractor based in Metairie, Louisiana, offering siding installation and repair, soffit and fascia replacement, and gutter services. With over a decade of experience and a team of seasoned professionals, the company is dedicated to providing high-quality exterior solutions that improve property value, energy efficiency, and protection from the elements. Fully licensed and insured, Lone Wolf Siding is committed to delivering exceptional service with every project. Media Contact Company Name: Lone Wolf Siding Contact Person: Support Email: Send Email Phone: 504-370-2099 Address: 3518 45th St City: Metairie State: Louisiana Country: United States Website:
Associated Press
09-07-2025
- Business
- Associated Press
LaBarbera Movers Expands to Charleston, SC, to Serve Lowcountry Residents
07/09/2025, Charleston, SC // KISS PR Brand Story PressWire // LaBarbera Movers has officially opened a new location in Charleston, South Carolina, expanding its high-quality moving services to meet growing demand in the Lowcountry. With a dedicated team of experienced movers in Charleston SC, the company brings its proven moving strategies, attention to detail, and customer-first approach to residential and commercial clients throughout the region. The new facility, located at 1301 Charleston Regional Parkway Suite D05, enables LaBarbera Movers to offer prompt, efficient, and reliable moving assistance across Charleston and nearby communities. By establishing a permanent presence and assembling a specialized team of Charleston SC movers, the company improves its ability to provide seamless moving experiences for clients moving within the city or across state lines. LaBarbera Movers is recognized as one of the best movers in Charleston SC, known for its professionalism, transparent pricing, and exceptional handling of belongings. Its expansion into Charleston follows a consistent track record of customer satisfaction and operational growth across other South Carolina markets. From full-service residential moves to careful handling of office relocations, LaBarbera Movers offers a comprehensive suite of solutions. These include packing and unpacking services, loading and unloading, disassembly and reassembly of furniture, and secure transportation. Charleston's vibrant housing market and rising demand for dependable movers made it a natural fit for LaBarbera's next expansion. The company's localized strategy allows its new Charleston-based team to respond quickly to move requests, leverage local expertise, and provide flexible scheduling that suits residents and businesses alike. Backed by years of industry experience and a strong reputation across South Carolina, LaBarbera Movers has positioned itself as a trusted moving company in Charleston. Its online reviews consistently mention careful handling, responsive communication, and courteous service—factors that continue to distinguish them from other providers in the area. By opening the Charleston location, LaBarbera Movers is now able to support moves in Mount Pleasant, North Charleston, Summerville, West Ashley, James Island, and surrounding coastal communities. It reinforces its standing as one of the top movers Charleston SC has, especially for clients looking for dependable local service with the capacity to scale to larger, more complex jobs. The company takes pride in simplifying the moving process while offering competitive rates and expert service. Its focus on careful planning, quality materials, and skilled labor allows customers to transition into new homes or workspaces without the stress typically associated with moving. Every move is approached with the same professional attention, whether it involves a one-bedroom apartment or a full-scale commercial operation. The new Charleston location was designed with operational efficiency and customer service in mind. It is equipped to handle a high volume of moves and houses all the resources necessary for a streamlined process, from fleet vehicles and equipment to packing materials and administrative support. To book a move or learn more about the services offered by LaBarbera Movers in the Charleston area, customers can visit their official page at About LaBarbera Movers LaBarbera Movers is a full-service moving company offering residential and commercial moving solutions across South Carolina. With a strong focus on customer experience and logistical precision, the company continues to expand its reach while maintaining high service standards. ### Media Contact LaBarbera Movers 1301 Charleston Regional Pkwy Suite D05, Charleston, SC 29492 (843) 751-4441 newsroom: Source published by Submit Press Release >> LaBarbera Movers Expands to Charleston, SC, to Serve Lowcountry Residents
The Sun
09-07-2025
- Business
- The Sun
Best and worst UK retailers revealed as popular chain makes surprise drop – check where your favourite ranked
James Flanders, Chief Consumer Reporter Published: Invalid Date, THE Institute for Customer Service has revealed the UK's top-rated retailers for customer satisfaction in 2025. John Lewis has reclaimed its position as the UK's top-rated retailer for customer satisfaction, scoring 86.7 in the latest UK Customer Satisfaction Index (UKCSI). The result places it ahead of rival Marks & Spencer, which scored 85.6 for its food division and 85.4 for non-food, after overtaking John Lewis in January. Other top performers include Holland & Barrett (85.4), Ocado (83.5), and Amazon (83.4). Each year, The Institute of Customer Service names the top 50 organisations across industries such as retail, banking, leisure, hospitality, telecommunications, and automotive. This year's UKCSI revealed that customer satisfaction in retail is improving, with 17 retailers making the top 50 list. Non-food retailers led the way with an impressive average score of 81.5. However, the news wasn't as bright for Waitrose, John Lewis Partnership's food chain. It fell to 26th place with a score of 82.4, down from fourth last year, as it faces challenges like increased competition from discount grocers and declining consumer confidence. John Lewis' success comes after a strategic turnaround led by chairman Jason Tarry and MD Peter Ruis, focusing on better customer experience, revamped stores, improved online services, and a return to its price-match promise. This has driven higher satisfaction and a 73% rise in profits, though its sales still lag behind M&S. Popular retailer to RETURN 13 years after collapsing into administration and shutting 236 stores Jo Causon, chief executive of the Institute of Customer Service, said: "Retail is a competitive space which consistently ranks among the top sectors for customer satisfaction. "The John Lewis turnaround is noteworthy, as an increase in customer satisfaction has coincided with a rise in profits, something we also saw with M&S. "Successful retailers understand it pays to consistently focus on the customer to drives brand loyalty, trust, and sustainable growth – and as our research shows, enables organisations to weather difficult events, such as cyberattacks." How did each sector perform in customer satisfaction? THE latest UKCSI data shows improved customer satisfaction across most sectors over the past year and six months. Automotive: Satisfaction rose by 1.0 points since July 2024, reaching 79.5, with a smaller 0.9-point increase since January 2025. Banks & Building Societies: Scored 81.1 in July 2025, up 1.8 points over the year and 1.1 points since January. Insurance: Improved by 1.3 points year-on-year and since January, reaching 78.8. Leisure & Hospitality: Scored 80.0, up 1.0 points over the year and 0.7 points since January. Public Services (Local): Saw the biggest year-on-year rise in satisfaction, up 2.4 points to 72.7, and a 1.7-point increase since January. Public Services (National): Scored 74.0, up 0.7 points year-on-year and 0.3 points since January. Retail (Food): Satisfaction climbed by 1.2 points over the year and 0.7 points since January, reaching 80.6. Retail (Non-food): Scored 81.5, up 1.1 points year-on-year and 0.9 points since January. Services: Saw the largest improvement overall, rising by 3.1 points to 76.6 over the year and 2.5 points since January. Telecommunications & Media: Scored 74.4, with a 1.1-point increase year-on-year and since January. Tourism: Satisfaction rose by 1.2 points over the year and 0.9 points since January, reaching 80.5. Transport: Improved by 2.4 points year-on-year and 1.7 points since January, scoring 73.9. Utilities: Rose 1.9 points over the year and 1.7 points since January, reaching 71.7. Which other companies are included in the top 50? First Direct, Starling Bank, John Lewis, and Nationwide are the top-rated organisations for customer satisfaction, with scores of 87.7, 87.0, 86.7, and 86.3 respectively. Banks and building societies are strong contenders, with seven organisations in the top 50, including three of the top five. PayPal and Klarna made their debut in the UKCSI, ranking among the 10 highest-rated organisations. Seven automotive companies and six tourism firms also feature in the top 50, while just two insurance providers, SAGA and Aviva, made the list. Jet2 is the only transport company included, and HM Passport Office is the highest-rated organisation in the public services (national) sector. Of the top 50 organisations, 34 improved their scores by at least one point compared to July 2024, with eight achieving an increase of four points or more.
The Independent
09-07-2025
- Automotive
- The Independent
John Lewis beats M&S and Ocado to be top of the shops for customer satisfaction
John Lewis has been named as the nation's favourite retail store, beating a string of other major businesses to take the top spot for customer satisfaction. The UK Customer Satisfaction Index (UKCSI) received almost 60,000 responses from customers, ranging through retail, banking, services, utilities, telecommunications and more, with a score then assigned to each brand. John Lewis edged out Marks & Spencer to take the top spot among retail outlets, with Holland & Barrett, Ocado and Amazon also among the best ranked. Waitrose was the only food retail firm to see their score fall by more than one point compared to last year, though they remain above the sector average. Having ranked fourth overall a year ago, the shop sits 26th this time around. The report also noted their sales grew in the quarter-year to May by below the market average. In banking, the most notable highlight was seeing smaller, digital or challenger brands beat off competition from most of the main established high street names. First direct, which is owned by HSBC and has around 1.5m customers, was the top-rated brand overall - having been 14th a year ago - and finished just above Starling Bank in the banks and building societies category. Nationwide Building Society was the only legacy name to feature in the top 30 brands, with Monzo and The Co-Operative Bank also ranking ahead of the likes of Santander and Barclays. Paypal and Klarna also both featured in the index for the first time and were ranked among the top ten organisations overall, but as financial tools and payments firms are categorised in the services sector rather than among the banks. The report further broke down customer satisfaction reports into categories including experience, complaints handling, customer ethos, emotional connection and ethics. Across these subjective scores, UKCSI said M&S food was 'among the highest-rated on all five dimensions', with First Direct, John Lewis, Starling and Nationwide noted as highly ranked across four of the five. For those ranking outside the top 50 firms overall, the report also highlighted a number of most-improved businesses from their 2024 to 2025 scores. Car manufacturer Seat saw the highest individual increase, with the likes of transport firms Thameslink and TransPennine Express both seeing improvements yet still trailing their sector average. Among top-50 ranked companies, the only ones to see their customer satisfaction levels drop aside from Waitrose were holiday firm service retailer Timpson and high street bakery firm Greggs.
