Latest news with #customerexperience
Zawya
5 hours ago
- Business
- Zawya
Ajman Chamber engages the business community in service development and enhancement
Ajman Chamber organized an interactive session titled "Engaging Customers in the Development and Improvement of Ajman Chamber Services." The session aimed to enhance service quality, ensuring an improved customer journey and fostering an effective partnership between Ajman Chamber and its customers. The session, held at the Thara Entrepreneurship Hub, was attended by Mohamed Ali Al Janahi, Executive Director of the Member Support Services Sector; Fatima Al Awadhi, Director of the IT Department; a group of business owners from among the Ajman Chamber's members; representatives from private sector establishments; and relevant Ajman Chamber employees. At the outset of the session, Al Janahi welcomed the attendees and emphasized the Ajman Chamber's role in empowering the business community within Ajman and providing an environment that promotes economic activities. He emphasized that this is crucial for achieving the highest levels of prosperity and sustainable economic diversity, in alignment with the objectives of Ajman Vision 2030. He further clarified that the session serves as an interactive communication channel to ascertain customer needs and expectations, thereby enhancing their contribution to the development of the operational system. This initiative aims to achieve the highest standards of customer satisfaction and sustainable continuous improvement. The session also reflects Ajman Chamber's contribution to the national "Zero Government Bureaucracy" program by reducing service steps and requirements. Al Awadhi stated, "Developing and improving services at Ajman Chamber is a sustainable objective that Ajman Chamber is keen to achieve through continuous communication with its members from private sector establishments. This supports the enhancement of the emirate's business environment competitiveness and the ease of doing business." She further affirmed that the customer's voice is the cornerstone upon which Ajman Chamber relies for service improvement. During the session, several key services were reviewed, alongside a discussion on opportunities for their improvement and simplification of procedures. The session also featured a series of developmental recommendations supporting efforts to enhance service quality, aligning with the aspirations of the business community and contributing to the achievement of sustainable economic development goals in the emirate of Ajman.
Emirates 24/7
6 hours ago
- Business
- Emirates 24/7
Dubai Land Department, Emirates NBD Forge Strategic Partnership to Advance Real Estate Ecosystem and Deliver Innovative Customer Financial Solutions
Dubai Land Department has signed a memorandum of cooperation with Emirates NBD, a leading banking group in the MENAT (Middle East, North Africa and Turkey) region, to establish a joint framework for conducting regulatory and technical studies. The partnership aims to develop streamlined mechanisms for real estate transaction registration and enhance the efficiency of the broader real estate ecosystem. It will focus on delivering innovative financial solutions that prioritise customer experience and support investors throughout their property journey. Under this partnership, both parties will collaborate on two forward-looking studies addressing procedural, and regulatory aspects. The first study will focus on optimising the registration process for real estate transactions concluded outside the UAE, while the second will focus on offering financial services that simplify the registration of real estate sales transactions. This strategic collaboration supports Dubai's efforts to attract international investors by enhancing trust, simplifying processes, and reinforcing confidence in the emirate's dynamic real estate sector. His Excellency Omar Hamad BuShehab, Director General of Dubai Land Department, said: 'We are continuously working to develop innovative solutions that place the customer at the centre of the real estate ecosystem and contribute to enhancing operational efficiency and market transparency. This partnership marks a significant step toward establishing a shared knowledge base that opens up new horizons for advancing real estate registration services, thereby further strengthening Dubai's position as a global destination for real estate investment. These efforts also align with the objectives of the Dubai Real Estate Strategy 2033, which aims to build a resilient, competitive, and innovation-driven sector that reflects the emirate's status as a global leader in real estate.' Hesham Abdulla Al Qassim, Vice Chairman and Managing Director, Emirates NBD, said: "This partnership with Dubai Land Department represents a significant milestone in our commitment to innovation and delivering customer-focused solutions. Integrated offerings under this collaboration will help enhance the property transaction experience while building greater confidence among market participants, including investors, ensuring Dubai maintains its leadership position in the global real estate sector." This collaboration reflects Dubai's comprehensive development vision under its D33 Economic Agenda, which aims to position the emirate among the world's top three economic cities. It also aligns with a broader direction to enhance the real estate market's readiness to attract high-quality investments by providing a supportive regulatory environment that promotes sustainable growth and elevates the investor experience both locally and internationally. The partnership serves as an effective model of integration between government entities and financial institutions, supporting Dubai's efforts to build a real estate ecosystem capable of adapting to future shifts in the business environment and driving further progress in digital transformation and service excellence.
Yahoo
12 hours ago
- Business
- Yahoo
STARFLYER Inc. Partners with IBS Software to transform its STAR LINK Loyalty platform
TOKYO, July 22, 2025 /PRNewswire/ -- STARFLYER Inc., Japan's premium airline, has successfully upgraded its STAR LINK loyalty platform by adopting IBS Software's iLoyal solution. This move marks a significant step in STARFLYER's strategy to modernise its customer engagement systems and deliver a more seamless, personalised travel experience. The transition from a legacy in-house system to IBS Software's cloud-native, scalable loyalty solution enables tighter integration with both domestic and international Passenger Service Systems (PSS), positioning STAR LINK for ongoing growth. The new loyalty platform enhances functionality across mobile and web, offering real-time flight updates, digital membership cards, and access to exclusive tier-based rewards. A major highlight of the upgrade is the launch of a completely overhauled mobile app and member portal, which enables a seamless self-service experience. Members also benefit from a unified platform that simplifies their journey—from managing loyalty status to accessing personalised services. Thanks to iLoyal's Partner Integration Hub, STARFLYER has been able to form innovative partnerships, offering their members the benefits of a broader earn ecosystem. Powered by IBS Software's advanced customer-centric engine, STARFLYER gains insights that enable personalised communications and targeted engagement. The flexibility of iLoyal allows STARFLYER to dynamically adapt its loyalty offering, improving the experience for passengers and business for their partners while supporting the airline's broader digital transformation Goto, Senior Vice President of Innovation Promotion at STARFLYER Inc., comments, "Partnering with IBS Software to upgrade our STAR LINK platform is a major step in enhancing the customer experience. This transformation not only strengthens how we engage with members but also sets the foundation for modernising other legacy systems across our business. It's the first move in a broader digital overhaul that will elevate every stage of the passenger journey."Marcus Puffer, Vice President & Head of Loyalty Solutions at IBS Software, says, "This collaboration with STARFLYER highlights iLoyal's adaptability for mid-size carriers as well as larger airlines. We're proud to support STARFLYER's vision for modernisation and delighted to expand our footprint in the Japanese and broader Asia-Pacific market."To find out more about the cloud-based iLoyal management platform, visit here. About IBS SOFTWARE IBS Software is a leading SaaS solutions provider to the travel industry globally, managing mission-critical operations for customers in the aviation, tour & cruise, hospitality, and energy resources industries. IBS Software's solutions for the aviation industry cover fleet & crew operations, aircraft maintenance, passenger services, loyalty programs, staff travel, and air cargo management. Across the hospitality sector, IBS Software offers a cloud-native, unified platform for hotels and travel sellers, including central reservation (CRS), property management (PMS), revenue management (RMS), call centre, booking engine, loyalty, and distribution. For the tour & cruise industry, IBS provides a comprehensive, customer-centric, digital platform that covers onshore, online and on-board solutions. Across the energy & resources industry, we provide logistics management solutions that cover logistics planning, operations & accommodation management. The Consulting and Digital Transformation (CDx) business focuses on driving digital transformation initiatives of its customers, leveraging its domain knowledge, digital technologies and engineering excellence. IBS Software operates from 17 offices across the world. Further information can be found at Follow us: Blog | LinkedIn | Facebook | Instagram About STARFLYER Inc. STARFLYER Inc. is a Japanese airline headquartered at Kitakyushu Airport in Fukuoka Prefecture. Established in December 2002, the company began operations in 2006 and has positioned itself as "an airline, nowhere in the world", offering premium services at competitive prices. STARFLYER is known for its sleek black aircraft livery and spacious leather seats equipped with power outlets on all domestic flights. The airline operates a fleet of Airbus A320s and serves key destinations across Japan, including Tokyo (Haneda), Fukuoka, Osaka (Kansai), Nagoya (Chubu), and Yamaguchi Ube. With a strong focus on customer comfort and stylish branding, STARFLYER aims to deliver a refined travel experience. The company also maintains strategic partnerships, including code-sharing agreements with ANA, enhancing its network and accessibility. STARFLYER continues to grow as a distinctive and customer-focused airline in Japan's aviation industry. Further information can be found at Photo: View original content to download multimedia: SOURCE IBS Software
Yahoo
a day ago
- Business
- Yahoo
CloudHesive Receives Prestigious Recognition at the Annual CX Today Awards for Its Strategic Partnership with AWS
FORT LAUDERDALE, Fla., July 21, 2025 /PRNewswire/ -- CloudHesive, a leading provider of managed cloud services and an AWS Premier Partner, has been recognized at the CX Today Awards [ for its outstanding strategic partnership with Amazon Web Services (AWS) [ The award for "Best Customer Experience Partnership", presented by CX Today, celebrates collaborations that drive innovation and significantly enhance the customer experience. The recognition highlights how the synergy between CloudHesive and AWS has enabled the delivery of high-impact solutions to organizations across multiple industries in globally, supporting their digital transformation with a focus on efficiency, scalability, and end-user experience. At the center of this achievement is ConnectPath CX [ CloudHesive's Contact Center as a Service (CCaaS) platform, powered by Amazon Connect, ConnectPath CX enables organizations to deliver modern, AI-powered, omnichannel customer experiences that are secure, scalable, and well-integrated with business operations. The solution empowers clients to improve response times, reduce costs, and elevate customer satisfaction — all while streamlining operations across regions. "This award is a testament to the collaborative work and shared vision we have with AWS. It motivates us to continue developing solutions that create real value for our customers and in turn their customers," said Jim Walker, CEO of CloudHesive. CloudHesive has solidified its presence as a key player in cloud migration, security, and optimization, and continues to expand its service portfolio with a strong focus on innovation through artificial intelligence, and its flagship platform ConnectPath CX. ConnectPath CX is the standard platform for any Amazon Connect [ deployment. The CX Awards recognition reaffirms CloudHesive's commitment to operational excellence and continuous improvement of the customer experience through strong partnerships, cutting-edge technology, and a people-first approach. About CloudHesive Founded in 2014, CloudHesive is an AWS Premier Partner and Managed Service Provider specializing in cloud consulting, professional services, and managed solutions. We help clients adapt and transform their organizations by leveraging the power of Amazon Web Services (AWS) through expert consulting, our ConnectPath [ CX CCaaS platform, and next-generation managed services. CloudHesive is recognized for its excellence in operations, security, reliability, generative AI, and advanced technologies such as orchestration and omnichannel customer experiences. Headquartered in Fort Lauderdale, Florida, with offices in Denver, Colorado; Santiago, Chile; Bogotá, Colombia; and Buenos Aires, Argentina, CloudHesive serves a global client base across a wide range of industries. View original content to download multimedia: SOURCE CloudHesive
Al Bawaba
2 days ago
- Business
- Al Bawaba
Orange Jordan Continues Its Global Leadership in Customer Service with COPC Certification Renewal for the Sixth Consecutive Year
Orange Jordan has once again renewed its COPC certification for 2025, celebrating six consecutive years of excellence. This prestigious global recognition reaffirms the company's unwavering dedication to delivering world-class customer experience and further solidifies its position among the top customer service leaders COPC certification is awarded to organizations that achieve outstanding performance in customer operations. This milestone underscores Orange Jordan's ongoing efforts to maintain and enhance service quality, ensuring a seamless and exceptional experience for customers across all this occasion, Orange Jordan CEO, Eng. Philippe Mansour expressed his pride in renewing the COPC certification for the sixth consecutive year, reaffirming the company's unwavering commitment to delivering exceptional customer experiences that meet the highest global standards. He noted that customer satisfaction lies at the heart of Orange Jordan's success and is a key driver of its strategy to lead the future. COPC – the world's most rigorous performance standard for customer experience operations – sets a global benchmark for quality, efficiency, and customer satisfaction. Achieving this certification year after year reflects Orange Jordan's dedication to excellence and continuous improvement. This milestone, he added, motivates the company to continue investing in its people, technologies, and services to provide seamless, reliable, and top-quality Jordan continues to lead as a responsible digital pioneer by applying best practices in customer care, further strengthening its position and reaffirming its commitment to placing customers at the heart of all its innovations and services. It is worth noting that COPC Inc. is one of the leading global organizations specializing in setting quality standards for customer service operations, evaluating companies' performance against these standards, and awarding COPC certification accordingly. © 2000 - 2025 Al Bawaba ( Signal PressWire is the world's largest independent Middle East PR distribution service.
