Latest news with #customerintelligence
Yahoo
15-07-2025
- Business
- Yahoo
Gainsight Expands Global Reach with New EU Datacenter
New regional datacenter strengthens Gainsight's commitment to EMEA growth, enterprise readiness, and the global deployment of AI-powered customer intelligence FRANKFURT, Germany, July 15, 2025 (GLOBE NEWSWIRE) -- Gainsight, the retention engine powering the world's most customer-centric companies, today announced the opening of its new European Union (EU) datacenter in Germany to support the global growth and adoption of Staircase AI by Gainsight, part of Atlas, Gainsight's family of AI agents for customer retention and expansion. With the new regional datacenter now live, enterprises across EMEA can deploy AI-powered customer intelligence with enterprise-grade security, local data residency, and improved performance, all while meeting the complex data governance requirements of the region. 'As enterprises accelerate their adoption of AI, they're not looking for generic models. They need operational AI agents they can trust, deploy, and scale across complex global organizations,' said Ori Entis, SVP Product, CS & AI at Gainsight. 'This new EU datacenter reflects our continued investment in the global scalability of Staircase AI and ensures our customers in Europe can confidently adopt AI-powered customer intelligence while meeting strict regional compliance standards.' Full Enterprise Readiness for EMEA With the launch of the EU datacenter, Gainsight now offers: Full availability of Staircase AI, one of Gainsight's Atlas AI agents, for customers across EMEA Regional data storage for GDPR and EU data privacy compliance Improved latency and system performance for European users Scalable infrastructure to support large, multinational enterprise deployments of AI-powered customer intelligence Strengthened Security, Privacy, and Compliance To support enterprise-grade deployment across global markets, Staircase AI has recently achieved ISO/IEC 27001 and ISO/IEC 42001 certifications, reinforcing Gainsight's commitment to secure, ethical AI that aligns with international standards. Staircase AI also now includes PII Anonymization, a new feature that automatically redacts sensitive personal information, such as emails, credit card numbers, and medical records, before it enters Staircase AI. This capability simplifies security reviews and enables compliance with regulations such as GDPR and CCPA, making Staircase deployable in highly regulated industries, including healthcare, education, and financial services. Part of Gainsight's Expanding Agentic AI Vision Atlas AI Agents, introduced earlier this month at Gainsight's Pulse Conference, are purpose-built to support every step of the customer journey—from adoption and risk management to renewal, community moderation, and more. Unlike generic AI models, Atlas delivers role-specific agents that work alongside human teams to scale outcomes, automate repetitive work, and ensure every customer gets personalized attention at scale. With today's EU datacenter expansion, Gainsight continues to advance its vision of AI-powered customer retention, giving businesses the ability to: Surface churn risks, expansion signals, and product feedback across every customer touchpoint Automate account monitoring and proactive intervention Scale customer engagement without sacrificing personalization Meet enterprise-grade privacy, security, and compliance requirements globally Additional Resources: Secure AI in Action Webinar: Join Ori Entis, SVP of Product, along with Strath Lanyon, Chief Client Success Officer at Xceptor, for the webinar: Turn Data into Action: How CS Teams Can Leverage AI to Drive Growth, July 29, 2025, at 2:30 PM GMT+1. Read more about Gainsight's secure approach to operationalizing AI here. About GainsightGainsight is the retention engine behind the world's most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes. More than 2,000 companies trust Gainsight's applications and AI agents to drive learning, adoption, community connection, and success for their customers. Learn more at Media ContactJocelynn StidhamPR for
National Post
18-06-2025
- Business
- National Post
Independent Study Reveals 236% ROI with Dovetail's AI-First Customer Intelligence Platform
Article content Total Economic Impact™ study highlights significant cost savings, faster time-to-insight, and productivity gains for organizations using Dovetail Article content SAN FRANCISCO & SYDNEY — A newly commissioned study conducted by Forrester Consulting on behalf of Dovetail has found that organizations using Dovetail's AI-first customer intelligence platform achieved a 236% return on investment (ROI) over three years, with payback occurring within under six months. Article content Article content Released in April 2025, the Total Economic Impact™ of Dovetail study examines the financial and operational benefits of using Dovetail to unify, analyze, and act on customer insights. Based on interviews with Dovetail customers, combined to form a composite organization model, the study found that businesses: Article content Realized over $1.05 million in productivity gains through streamlined workflows Generated $507,000 in additional profit by increasing primary user capacity by 30%, enabling faster product iterations Saved 36,000 hours over three years on manual research processes such as transcript checks and cross-video analysis Saved $416,000 over three years by retiring legacy research tools, transcription services, and repositories Article content 'Instead of taking days to analyze the results, you get it almost instantly per session,' said the Head of Research and Insights at a healthcare organization featured in the study. 'Now, the production time alone of saving three days or more is significant to speed to market. The sooner you capture value in the market, the sooner you get a return on investment. So that alone I would say speeds [projects] up by at least 30%.' Article content A Design Research Lead at an IT services company added: 'Without Dovetail, we would either need more researchers, or we would just have to accept poor quality. We would probably be talking about an additional five to 10 researchers, which is 30% more. Using Dovetail early in the product lifecycle has enabled us to support more projects, including several with seven-figure outcomes.' Article content Customers also cited improved collaboration across departments, stronger alignment on customer needs, and greater agility in product development and strategic planning. Article content 'The fastest-growing companies today aren't just shipping fast, they're shipping the right things,' said Benjamin Humphrey, CEO and co-founder of Dovetail. 'We believe this study validates what our customers experience every day: when teams are aligned around real customer intelligence, they move faster, waste less, and build with confidence. We're proud to partner with forward-thinking teams who are proving that better customer understanding drives better outcomes.' Article content Article content Article content Article content Article content Article content
