Latest news with #deliverydrivers
The Sun
29-05-2025
- Business
- The Sun
Evri confirms big change to parcel returns and customers will be divided
EVRI has confirmed it's making a big change that will impact shoppers sending off or returning parcels. The delivery company will be switching from paper receipts to email receipts. 1 That means that when you go to drop off a package at your local ParcelShop, you'll no longer receive a blue slip. Instead your receipt will be sent to your email address and it will have a date and time stamp on it for when you sent the parcel. The email will also include a direct link to track your package. The move initially had a trial run but it's now being brought in at ParcelShops across the country. Evri has said it's "excited" to be rolling out the change soon and that it's listened to customer feedback saying shoppers would prefer a move to digital receipts. "This will improve the customer experience with quick access to tracking, reduce the millions of paper receipt cards printed each year, and drive us towards our net-zero target," it said. But concerns have been raised previously that companies moving entirely to digital processes could shut out some customers. For example, numerous banking giants have closed down branches in recent years as more people move to online banking. There have been fears this could leave older or vulnerable people unable to access services properly. Consumer rights expert Martyn James also raised concerns about Evri's move to digital receipts. I'm an Evri delivery driver - people always ask me the same questions... no we don't get our petrol paid for, and yes, I do think it's worth it "Of all the business sectors in the UK, package delivery is the most complained about and reviled by the public," he said. "There's little doubt that the sector is already far too overly reliant on digitisation - to the point where it's impossible to speak to a person at many businesses. "So given the lack of faith from the public about the service provided by package delivery companies, digital receipts will go down very badly indeed." Meanwhile some convenience shop owners warned it could take much longer for their workers to process parcel returns. Premier retailer Suril Patel told The Grocer: "It's a long process already compared to Yodel, and now they're putting that extra step in which is going to take more of my staff's time and cause longer queues." Nisa retailer Sukh Gill added: "I can foresee instances where details get misheard or the staff member cannot understand the email address correctly or inadvertently makes an error, which will then cause customers to come back into stores because they have not received their email receipt." Neither of these retailers were involved in the trial but believe they will be affected by the change. Evri says the switch won't impact how long it takes for convenience shop workers to scan through parcels as email addresses will be auto-filled where possible. The move could also make things easier for some customers as they will no longer have to keep a paper receipt to hand and they won't be able to lose it. Plus, they will have a quick way to track their parcel online. Some retailers already give shoppers the option of receiving email receipts instead of paper ones. Zara, H&M and New Look are among the shops that offer email receipts. Evri made another change to its delivery services earlier this year. Vinted sellers were left frustrated after realising they could no longer drop their Evri parcels into selected InPost lockers. The change meant sellers had fewer options to drop off deliveries as they can now only go to Evri ParcelShops or specific Evri lockers. Evri rated 'worst parcel company' Last year, the watchdog found Evri is the . It received just a 32% satisfaction rating in 2024, according to Ofcom 's Post Monitoring Report. This was marginally better than in 2023 and the regulator said there were "early signs of improvement". Rival Yodel was rated second-worst at 38%.
Yahoo
26-05-2025
- Yahoo
‘Dangerous' food delivery drivers ‘ignoring ban on vehicles' in Southend High Street
'DANGEROUS and unacceptable' delivery drivers flouting rules banning driving from parts of the High Street have come under fire from Southend Council and traders. The council is urging food delivery companies to ensure their drivers are aware of the rules after traders and residents raised concerns around the risks posed by moped-riding delivery drivers in the High Street. Large parts of the High Street are pedestrianised and therefore driving vehicles - including mopeds - is illegal. We're now on WhatsApp! Join our new channel at to get all the latest breaking news and exclusive stories delivered straight to your phone. Martin Terry, Independent councillor for community safety, has warned against the 'dangerous and unacceptable' behaviour by some riders and called on their bosses to do more to ensure the safety of other residents. Action - Martin Terry wants companies to do more to curb 'dangerous' driving (Image: Newsquest) Murat Taganov owns Cafe Munchies on Queens Road, where delivery drivers often congregate while waiting to pick up orders. 'A lot of my customers are elderly, and I often hear them talking about the issue of moped drivers riding in pedestrian areas,' said Murat. 'It's been an issue for the entire time I've been based here, despite signs being up right outside that say any sort of vehicle use is banned.' Despite responsibility for enforcement sitting with Essex Police, Mr Terry said that the council's Community Safety Officers would still act against nuisance riders. Mr Terry said: 'The mopeds used by food delivery drivers are classified as motor vehicles and riding them through pedestrian areas of our High Street without prior authorisation is a criminal offence. This falls under police jurisdiction and is outside the scope of our PSPO, which focuses on e-scooters and cyclists.' Hotspot - Delivery riders often congregate on Queens Road in the city centre (Image: Google Maps)In January, bollards separating High Street roads from walking zones were permanently raised in an effort to improve the safety of pedestrians. Mr Terry added: 'Our Community Safety Officers will still engage with any mopeds or vehicles they see being used illegally, check for the required permissions, and work with the police when necessary. 'We've also upgraded our High Street bollard system to enhance safety and security, and we urge food delivery companies to take greater responsibility to ensure their riders understand and follow highway laws — this behaviour is dangerous and unacceptable.'
Yahoo
25-05-2025
- Yahoo
Woman Gets Annoyed After 'Pathetic' Co-Worker Reports Her for Using Phone in the Office. But Commenters Give Her a Warning
A woman says that a coworker anonymously reported her to a manager for talking to delivery drivers through her doorbell cam app while at her desk The woman, who shared her story on a community forum, claims she has only done this a 'handful' of times and says she thinks the person who reported her is 'a bit pathetic' While some post commenters agreed with the woman, others said they think she should take the note more seriouslyA woman says a co-worker reported her for using her phone at the office, and she now worries things will get 'awkward.' The woman detailed her experience in the 'Am I Being Unreasonable?' forum on the U.K.-based community site Mumsnet, a place where people can go to seek advice from others about a host of topics. In her post, the woman explains that she works in a 'fairly large office' with a 'common sense approach to personal phone usage.' 'No one sits at their desk and takes lengthy personal calls, but management accepts there will be times people need to check/use their phones briefly, and that for anything longer, they'll step away from their desk or wait for breaks and lunch,' she adds. The original poster (OP) goes on to say that she recently had a one-on-one with her manager, and the manager mentioned that another co-worker had complained that the OP 'conversed with delivery drivers' using her doorbell cam app. The OP admits this has happened a 'handful of times,' but also says she generally schedules packages to arrive on her work-from-home days. The PEOPLE Puzzler crossword is here! How quickly can you solve it? Play now! 'My manager was clear she doesn't have an issue with my phone usage, and obviously she can't tell me who reported it, although I have an idea,' she continues. 'Am I wrong to find them reporting this a bit pathetic?' the OP asks at the end of her post, adding, 'It just risks an awkward atmosphere when we are generally a fairly harmonious team.' Never miss a story — sign up for to stay up-to-date on the best of what PEOPLE has to offer, from celebrity news to compelling human interest stories. A number of commenters said they don't think the OP is being unreasonable — and also noted that the manager should not have passed the note along if the phone usage is a non-issue. 'I think if it's clear that your manager doesn't have an issue, she should not be discussing it with you at all. She should have put an end to it,' one person said. 'Your manager did not have to bring that up if she sees no issue,' added someone else. However, other commenters brought up the possibility that the manager might be more bothered by the OP's phone usage than she let on, but blamed someone else to avoid an uncomfortable conversation. 'This is the kind of thing my manager would say if it was bugging him. He'd make out that someone had complained,' said one person. Another person agreed, adding, 'Managers do sometimes say that 'someone' reported something when actually it's them that has an issue with it. So I'd be a bit careful [as] this could be a possibility.' Read the original article on People
Telegraph
25-05-2025
- Automotive
- Telegraph
Britain's roads are becoming unusable
The traffic over this Bank Holiday weekend will be as bad as ever. The potholes will puncture tens of thousands of tyres, traffic will back up along the A-Roads towards the coast, and there will be the traditional lane closures on all the major motorways. Driving around the UK has always been challenging, to put it mildly, and anyone who tries to get any distance across the country has to be ready to navigate a whole series of obstacles. The trouble is that it is getting much worse. From delivery drivers and cyclists to fines, Britain's roads are becoming unusable – and that needs to be fixed before the whole country grinds to a complete halt. It would be easy to dismiss the residents of the leafy West London district of Fulham who are objecting to a new 24-hour McDonalds as typically prosperous, selfish Lib Dem-voting Nimbys. If it was an organic, artisan bakery – although obviously not hyper-capitalist Gail's – they would probably be delighted. And yet, this time they may have a point. A 24-hour fast food restaurant quickly becomes a magnet for delivery bikers who clog up the roads, wobbling haphazardly along streets they hardly know, staring into their phones as they try and find their way to a destination they have clearly never heard of. It turns quiet residential streets into death traps for anyone trying to drive to collect their kids from school, or pop out to the supermarket. With an estimated 240,000 food and delivery drivers in the UK, according to the Office for National Statistics, and with the real number likely to be far higher, given that they are not exactly famous for registering with the tax authorities, the guys with the big backpacks now effectively own many streets. They have squeezed out all the other vehicles trying to get around. That is just one way that the roads have become impossible. There are learner drivers who have little clue what they are actually doing, and are now a danger not just to themselves, but to anyone else driving a car along the same road. Given that it is now virtually impossible to book a driving test – with average wait times of at least 22 weeks – many of them never actually become proper, experienced drivers. They are stuck in 'learner hell' forever. And then of course there are the cyclists, who seem to have decided collectively that traffic signals and bus lanes only apply to four-wheeled modes of transport. The days when you could drive confidently through a green light are long gone; a cyclist may well be whizzing in the opposite direction. Sure, they may well be committing numerous offences as they brazenly ignore traffic rules. But in city centres where the police no longer bother to stop shoplifting, we can hardly expect them to punish cyclists. The law is routinely ignored. Perhaps worst of all, many councils have worked out that the only way they can possibly pay for all the asylum seekers they are obliged to house is to squeeze as much money as possible out of motorists. Junction 17 to 18 of the M25 collects more than £500,000 a year in fines, while the A1 in Great Ponton makes more than £600,000. Box junctions have turned into cash registers, and parking spaces are gold mines to be ruthlessly exploited. What started as a sensible way of controlling bad driving, and rationing scarce parking space, has turned into a tax. It goes up every year, and the motorist has no option but to pay up, especially as fines double if you do not settle them immediately. In reality, this is crazy. Driving is essential to the nation's life, and to its economy. People need to get out and about to see friends, visit their families, and to go to a restaurant or shopping. Businesses need to make deliveries, to stock warehouses, and ship raw materials into their factories. There is almost no form of economic or social activity that does not involve a car or a van at some point in the process. The UK is fast turning into a country where it is no longer possible to get from A to B – and that needs to be fixed before the nation grinds to a complete halt.
BBC News
23-05-2025
- BBC News
Nine people arrested in Outwood on suspicion of working illegally
Nine people have been arrested by a Home Office immigration enforcement team on suspicion of working illegally as delivery drivers in were detained at a caravan site in Green Lane, Outwood, in the early hours of Tuesday, said the Home Brazilian men, one Brazilian woman, two Indian men and an Indian woman were arrested on suspicion of "substituting for delivery riders and completing food deliveries on their behalf without the right to work in the UK," a Home Office spokesperson of those arrested were placed on strict immigration bail and are required to report regularly to the Home Office. Two individuals have been detained pending their removal from the UK.
