Latest news with #digitalgovernance
Coin Geek
4 days ago
- Business
- Coin Geek
Philippines' Marcos says ASEAN can be center for AI excellence
Getting your Trinity Audio player ready... Philippine President Ferdinand 'Bongbong' Marcos Jr. has expressed support for the establishment of an ASEAN Centre of Excellence for Artificial Intelligence (AI), emphasizing the importance of collaboration, ethical standards, and inclusivity in shaping the region's digital future. Speaking at the ASEAN Leaders' Interface with the ASEAN Business Advisory Council (ASEAN-BAC) at the Kuala Lumpur Convention Centre, Marcos acknowledged the potential of the ASEAN bloc to lead in responsible AI development. 'We fully support this initiative and recognize its potential for a future ASEAN Centre of Excellence for AI, built on innovation, ethical standards, and transparency,' he said, referring to the ASEAN-BAC's flagship AI Engagement Platform. Philippine President Ferdinand Marcos Jr. and First Lady Liza Marcos boarding the flight to Malaysia for the ASEAN Summit. (Source: Bongbong Marcos/Facebook) Strategic digital governance The AI Engagement Platform, led by ASEAN-BAC, is a regional initiative designed to unite public and private sector stakeholders to develop cohesive policies around AI and its application in Southeast Asia. Marcos underscored the importance of this approach, describing it as timely and forward-looking. 'The AI Engagement Platform offers a timely and strategic approach to digital governance across our region,' he said. The president highlighted that the initiative promotes responsible and inclusive AI practices, ensuring that technological progress serves all levels of society. 'By fostering collaboration on responsible and inclusive AI, [the AI Engagement Platform] ensures that technological advancements benefit all segments of society,' he added. AI for people-centered development Marcos noted that an ASEAN AI Centre of Excellence could help shape a future-ready regional ecosystem grounded in ethical principles and shared values. 'Such [a] center can lead in shaping an AI ecosystem that empowers our people, safeguards our values, and contributes to sustainable development throughout our region,' Marcos said. He also emphasized that the future of ASEAN's digital economy must prioritize the welfare of its citizens and communities through inclusive innovation. Human capital and digital skills Philippine President Ferdinand Marcos Jr. at the ASEAN Leaders' Interface with the ASEAN Business Advisory Council (ASEAN-BAC) held at the Kuala Lumpur Convention Centre on May 26. (Source: Presidential Communications Office) In his remarks, Marcos turned his attention to human capital development, calling for sustained investments in education and digital literacy. He welcomed the ASEAN Talent Development and Mobility Initiative, another ASEAN-BAC project, as an essential step toward equipping the region's workforce for the future. 'We must continue to invest in our people. A digitally literate, adaptable workforce is the foundation for any progress we hope to achieve,' he said. The initiative aims to strengthen human capital through student mobility programs, skills training, and digital literacy enhancement, all of which Marcos described as 'essential in preparing the region's workforce for the future of work.' Support for digital economy framework Marcos also backed the ASEAN Digital Economy Framework Agreement (DEFA), an initiative intended to strengthen regional digital integration and promote economic resilience. He acknowledged the private sector's contribution to developing the framework and emphasized that digital infrastructure and policy must complement workforce development. 'Above all, we must continue to invest in our people,' Marcos said. 'A digitally literate, adaptable workforce is the foundation for any progress we hope to achieve.' Easing trade barriers and enhancing MSME support Moreover, Marcos addressed ASEAN-BAC's concerns regarding the ASEAN Trade in Goods Agreement (ATIGA), calling for regulatory reforms that do not hinder commerce. 'While regulations are certainly necessary, we must ensure that they do not become trade barriers,' he said. He proposed that ASEAN explore 'strategic trade management' strategies to balance open markets and economic security. Marcos also praised efforts to support micro, small, and medium enterprises (MSMEs), which form the backbone of the region's economy. The president welcomed the roadmap for a Unique Business Identification Number (UBIN), a mechanism aimed at facilitating cross-border business for MSMEs and improving their access to larger regional markets. Confidence amid global uncertainty Amid global uncertainties, including trade policy changes and geopolitical tensions, Marcos reassured regional stakeholders of ASEAN's commitment to stability and cooperation. 'Even as trade tensions and policy uncertainties remain, the private sector can find assurance in ASEAN's quiet resolve to uphold stability and deepen economic cooperation,' he said. 'By ensuring that trade remains both open and secure, we aim to foster a more trusted and resilient economic environment.' The role of ASEAN-BAC The ASEAN-BAC, formed in 2001, plays a central role in advising and collaborating with ASEAN governments on business and economic issues. Its initiatives on AI, digital talent development, and trade facilitation reflect a growing focus on digitalization as ASEAN works toward its 2045 vision of a connected and resilient regional economy. Philippine Ambassador to Malaysia Maria Angela Ponce echoed this sentiment, noting that Marcos 'supports the call for digital transformation and the establishment of a digital economy in ASEAN.' In order for artificial intelligence (AI) to work right within the law and thrive in the face of growing challenges, it needs to integrate an enterprise blockchain system that ensures data input quality and ownership—allowing it to keep data safe while also guaranteeing the immutability of data. Check out CoinGeek's coverage on this emerging tech to learn more why Enterprise blockchain will be the backbone of AI . Watch: The Philippines is moving toward blockchain-enabled tech title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen="">
Globe and Mail
20-05-2025
- Business
- Globe and Mail
Smart Cities Market Growing Trends, Future Outlook, Advance Technology, Global Size, Share And Forecast
Smart Cities Market by Focus Area, Smart Transportation, Smart Buildings, Smart Utilities, Smart Citizen Services (Public Safety, Smart Healthcare, Smart Education, Smart Street Lighting, and E-Governance), and Region - Global Forecast to 2028. The smart cities market is anticipated to expand at a compound annual growth rate (CAGR) of 15.6%, from roughly USD 699.7 billion in 2025 to USD 1,445.6 billion by 2030. Rapid urbanization, increased need for green infrastructure, developments in artificial intelligence (AI) and Internet of Things (IoT) technology, and pro-growth government policies are some of the drivers driving this rise. Further market expansion is also facilitated by rising investments in digital governance, intelligent mobility, and efficient energy systems. The need for resilient urban ecosystems and increased public knowledge are major factors in the uptake of smart city projects. Download PDF Brochure@ A smart city uses advanced technologies and data-driven solutions to enhance urban living, optimize resource use, and improve sustainability. Key components include IoT sensors, AI analytics, smart grids, and connected infrastructure. These technologies enable real-time monitoring and efficient management of utilities, transportation, and public services. Smart infrastructure improves energy efficiency, reduces traffic congestion, and enhances public safety through predictive analytics. The adoption of smart city solutions is largely driven by rapid urbanization, environmental concerns, and the need for resilient infrastructure. Applications of these solutions range from smart waste management—which minimizes landfill use—to intelligent transport systems that reduce emissions, and green buildings that lower energy consumption. By integrating renewable energy sources and promoting eco-friendly practices, these solutions contribute to a greener future, fostering sustainable urban ecosystems that prioritize environmental conservation and improve residents' quality of life. "Commercial smart buildings are estimated to account for the largest share in the smart cities market during the forecast period." Commercial smart buildings are at the forefront of the smart building segment within the smart cities market, largely due to their high adoption rates in office buildings, retail spaces, and corporate office parks. This trend is driven by the demand for increased operational efficiency and cost reduction. These buildings implement various solutions, including automated building management systems (BMS) that help to reduce HVAC, lighting, and energy consumption. Smart visitor and access systems enhance security and streamline entry processes. AI-driven space optimization and data analysis maximize the use of space based on occupancy patterns. Additionally, IoT sensors monitor real-time environmental conditions, improving occupant comfort and facilitating facility maintenance. Collectively, these solutions enhance operational efficiency by minimizing power wastage, boosting security, and lowering operational costs. The strong demand for these solutions in commercial settings, combined with their scalability and measurable return on investment (ROI), solidifies their leading position in the market. Businesses are increasingly investing in sustainable, data-driven solutions to meet the evolving needs of modern cities. "By smart transportation solutions, passenger information management is expected to register the fastest growth rate during the forecast period." Passenger information management (PIM) is expected to experience the fastest growth rate within the smart transportation segment of the smart cities market. This is largely due to its essential role in improving commuter experiences and operational efficiency. PIM systems utilize real-time information, the Internet of Things (IoT), and artificial intelligence (AI) to provide accurate and timely details about transit schedules, delays, and routes. This information is delivered through mobile applications, digital signage, and in-vehicle systems. PIM enhances commuter satisfaction, encourages the use of public transport, and helps to reduce traffic congestion. The rapid growth of urban areas and the increasing demand for seamless, technology-driven transportation solutions are key factors driving the adoption of PIM. Furthermore, the integration of PIM with smart ticketing platforms and mobility-as-a-service solutions enhances accessibility. As the focus shifts toward sustainable transport initiatives and data-driven city planning, the scalability of PIM, along with its ability to streamline transit networks, is driving its growth within the intelligent transport ecosystem. "Based on region, Asia Pacific is projected to register the highest CAGR during the forecast period." The Asia Pacific region is projected to experience the highest CAGR in the smart cities market during the forecast period. This growth is driven by urbanization, the rise of a growing middle class, and increasing government investments in digital infrastructure. The significant population increase, particularly in India, China, and Southeast Asia, is creating greater demand for smart urban solutions. Initiatives such as India's Smart Cities Mission and China's New Urbanization Plan are key factors contributing to this growth. Additionally, an improved macroeconomic outlook, the expansion of 5G networks, and public-private partnerships are promoting the development of smart cities in areas such as energy, transportation, and public services. The adoption of new technologies, along with goals for environmental sustainability, is further fueling market expansion. As megacities continue to develop, the Asia Pacific region is well-positioned to lead global innovation in smart cities, creating technology ecosystems and catering to a large consumer base that seeks an enhanced urban quality of life. Request Sample Pages@ Unique Features in the Smart Cities Market One of the most defining features of the smart cities market is the deep integration of Internet of Things (IoT) and Artificial Intelligence (AI). These technologies enable real-time data collection, analysis, and responsive actions across urban infrastructure. Sensors embedded in roads, buildings, and vehicles provide valuable data that is processed using AI to optimize traffic flow, energy usage, and public safety. This seamless interconnectivity sets smart cities apart from traditional urban models. Smart cities are designed with sustainability at their core. Green building technologies, renewable energy sources, and efficient waste management systems are integral components. Smart grids balance energy loads and reduce wastage, while intelligent lighting and water systems minimize consumption. This eco-conscious approach is a unique driver in the smart cities market, aligning urban development with climate and sustainability goals. Another unique feature is the use of big data and analytics to drive governance decisions and public service improvements. City administrations leverage digital dashboards and data platforms to monitor everything from air quality to emergency services. Citizens can also interact with governments via apps for service requests, feedback, or reporting issues, leading to more responsive, participatory governance. Smart mobility is a cornerstone of smart cities, offering solutions like intelligent traffic management, electric vehicles (EVs), and integrated public transport systems. These cities adopt Mobility-as-a-Service (MaaS) platforms that combine multiple transport options into a single accessible service. Features such as dynamic traffic signals and real-time transit updates enhance efficiency and reduce congestion, creating a smoother commuting experience. Major Highlights of the Smart Cities Market Governments worldwide are playing a central role by launching national smart city missions, providing regulatory frameworks, and offering incentives for public-private partnerships. Initiatives like India's Smart Cities Mission and the EU's Smart Cities Marketplace underscore the strategic importance of digital urban transformation. Smart cities represent a convergence of diverse sectors — including energy, mobility, healthcare, security, and telecom. This interconnectedness fosters innovation across industries, leading to integrated solutions such as smart buildings with IoT-based energy controls, or AI-enabled traffic systems linked with emergency services. Environmental sustainability is a major driver. Smart cities are aligning with global climate targets by adopting green building technologies, low-carbon transport systems, and waste-to-energy solutions. Many cities are integrating climate resilience into urban planning to counter risks posed by extreme weather and rising emissions. The adoption of emerging technologies like AI, machine learning, blockchain, and 5G is transforming how cities operate. These technologies enable real-time decision-making, predictive analytics, and seamless service delivery, marking a shift from traditional urban management to data-centric governance. Inquire Before Buying@ Top Companies in the Smart Cities Market The major vendors in the smart cities market include Cisco (US), IBM (US), Siemens (Germany), Microsoft (US), Hitachi (Japan), Schneider Electric (France), Huawei (China), Intel (US), NEC (Japan), and ABB (Switzerland). These companies dominate the smart cities market by implementing a range of growth strategies, both organic and inorganic. Their approaches include collaborations, acquisitions, product launches, partnerships, agreements, and expansions aimed at enhancing their global presence and capturing a larger share of the smart cities market. These strategies have enabled market players to expand across various regions by offering innovative smart city solutions. Siemens Siemens, a global leader in automation, electrification, and digitalization technologies, holds a strong position in the smart cities market through its advanced digital solutions across infrastructure, transportation, and healthcare sectors. Some of its key offerings include Insights Hub, a cloud-based IoT analytics platform; Grid Edge, which focuses on decentralized energy systems; Intelligent Traffic Systems that improve urban traffic mobility; and Building X, a digital platform that enhances building efficiency and sustainability. Siemens actively participates in prominent projects, such as developing the smart infrastructure in Vienna's Aspern district and creating an intelligent traffic network in Singapore. These initiatives reflect Siemens' commitment to creating connected, smart, and efficient urban environments. As a result, Siemens plays a significant role in advancing smart city technologies, driving innovation, and enabling sustainable urban ecosystems worldwide. Schneider Electric Schneider Electric, headquartered in Rueil-Malmaison, France, is a global leader in energy management and automation. The company serves various sectors, including buildings, data centers, industry, infrastructure, and energy utilities. Schneider Electric has significantly advanced its growth in the smart cities market through its open, interoperable, IoT-enabled EcoStruxture platform. This platform enhances the energy efficiency, sustainability, and performance of urban systems by integrating connected solutions, edge control, and analytics. Some of Schneider Electric's notable smart city projects include collaborations in Barcelona, where it implemented smart energy and building automation systems, and in Hyderabad, India, where it facilitated the development of smart infrastructure and command centers. These initiatives demonstrate Schneider Electric's commitment to creating robust, efficient, and digitally advanced urban environments, positioning the company as a key enabler in the evolution of smart cities. Cisco Cisco (US) plays a pivotal role in the Smart Cities market by providing advanced networking and IoT solutions that enhance urban infrastructure and services. Through its Country Digital Acceleration program, Cisco collaborates with cities worldwide to implement technologies such as smart lighting, traffic management, and public safety systems, aiming to create more connected and sustainable urban environments . Notably, in India, Cisco contributed to the Golden Mile Project in Vijayawada, introducing features like free Wi-Fi, intelligent street lighting, and smart parking to improve city living . With a significant market share, Cisco continues to drive innovation in smart city initiatives globally. IBM IBM (US) is a key player in the Smart Cities market, leveraging its expertise in artificial intelligence, cloud computing, and data analytics to help cities optimize operations and enhance citizen services. Through its IBM Intelligent Operations Center and Watson AI platform, IBM enables cities to manage infrastructure, traffic, energy, and emergency response more efficiently. The company has worked with urban governments globally to develop smarter transportation systems, predictive policing tools, and sustainable resource management strategies, supporting its vision of data-driven, resilient cities. Microsoft (US) is a prominent contributor to the Smart Cities market, offering a suite of digital solutions that enhance urban living through technology. Utilizing its Azure cloud platform, AI, IoT, and data analytics, Microsoft aids cities in improving infrastructure, sustainability, and citizen services. Their initiatives focus on areas like traffic management, energy efficiency, and public safety. Collaborations with global cities have led to the deployment of smart solutions that address urban challenges and promote economic growth. Microsoft's commitment to smart city development underscores its role in shaping resilient and connected urban environments.
Emirates 24/7
12-05-2025
- Business
- Emirates 24/7
Dubai launches Shared Digital Channels Initiative
- Dubai launches Shared Digital Channels Initiative, advancing integrated user-centred digital governance - Government services to be provided through seven specialised and unified platforms - Platforms include Dubai Now for individuals, Invest in Dubai for businesses, Visit Dubai for tourism, and four sector-specific platforms covering transportation, justice, construction, and trade Abdulla Al Basti: The Shared Digital Channels Initiative reflects Dubai Government's commitment to delivering a seamless, integrated digital experience through dedicated platforms Mattar Al Tayer: The Shared Mobility Channel, the unified platform for city mobility services, offers seamless access to all mobility-related services Helal Al Marri: The launch of the Shared Digital Channels Initiative marks a strategic leap forward Hamad Al Mansoori: We are advancing the development of shared digital channels guided by a well-defined roadmap, to enhance their impact in simplifying people's lives and driving the digital economy, while harnessing the latest emerging technologies. Marwan bin Ghalita: Shared digital channels play a vital role, facilitating access to services in a coordinated and seamless manner Saif Al Suwaidi: Dubai, which has long excelled in this area through its pioneering journey, is now advancing to a new and advanced phase through this initiative Sultan bin Sulayem: Unifying service and digital experience channels is essential to accelerating economic activity in Dubai Dubai has launched the Shared Digital Channels Initiative in collaboration with various government entities, marking a transformative step towards a unified, user-centric digital government model. The initiative aims to simplify access to services for residents, businesses and visitors through seamless, integrated platforms. The launch took place in the presence of His Excellency Abdulla Mohammed Al Basti, Secretary General of The Executive Council of Dubai, and His Excellency Hamad Obaid Al Mansoori, Director General of Digital Dubai. \This milestone follows the approval of the initiative by His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai, Deputy Prime Minister, Minister of Defence, and Chairman of The Executive Council of Dubai, in February 2025. The initiative envisions the provision of government services through seven specialised and unified platforms: Dubai Now for individuals, Invest in Dubai for businesses, Visit Dubai for tourism, alongside four sector-specific platforms covering transportation, justice, construction, and trade. Digital Dubai is leading this initiative in line with its mandate to oversee Shared Digital Channels. The initiative supports the city's strategy to digitalise life and strengthen Dubai's position among the world's top three cities in digital, human-centred service delivery, and contributes to achieving the goals of the 360 Services Policy by transforming service delivery channels into 100% unified and integrated platforms. On this occasion, His Excellency Abdulla Mohammed Al Basti, Secretary General of The Executive Council of Dubai, affirmed that the government work system—guided by the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, and the directives of His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai, Deputy Prime Minister, Minister of Defence, and Chairman of The Executive Council—places the customer at the heart of comprehensive and continuous development. This is achieved through the design of proactive service experiences that anticipate future needs and meet evolving expectations, reinforcing Dubai's position as a global leader in government services. His Excellency added: 'The 'Shared Digital Channels' initiative, approved by His Highness Sheikh Hamdan bin Mohammed earlier this year, reflects Dubai Government's commitment to delivering a seamless, integrated digital experience through dedicated, round-the-clock platforms—cementing the emirate's status as a global hub for technology and innovation in service of people and in attracting high-quality investments.' Commenting on the initiative, His Excellency Mattar Al Tayer, Director General, Chairman of the Board of Executive Directors of Dubai's Roads and Transport Authority (RTA), stated: 'Digital channels have become the primary means through which customers access a wide array of government services and process their transactions. This underscores the critical importance of developing shared digital platforms and advancing integration among government entities. Customers increasingly perceive the government as a single, connected entity capable of fulfilling their needs through one or a small number of unified platforms, without the need to navigate multiple channels and service windows.' He added: 'The Shared Mobility Channel, Dubai's Unified Gateway for City-Wide Mobility Services, ensures seamless access to all modes of transport, whether public or private. Mobility services remain a cornerstone of government offerings with public transport, shared mobility, and taxis serving 747.1 million riders in 2024. The city is home to 2.5 million registered vehicles, while nol cards have surpassed 39 million in circulation. The new platform enhances the customer experience by providing streamlined access to both government and private sector services through a single, intuitive interface that supports integration and leverages emerging technologies.' His Excellency Helal Saeed Almarri, Director General of the Dubai Department of Economy and Tourism, said: 'Dubai's digital transformation reflects the foresight of our leadership and the clarity of vision that has consistently placed our city ahead of global trends. This journey is not only about adopting technology—it is about creating time, building trust, and unlocking opportunity at every level of society and the economy. 'The launch of the Shared Digital Channels Initiative marks a strategic leap forward—ensuring that government services are not only world-class in functionality, but seamlessly integrated into daily life, fully aligned with the leadership's ambition for a digital- first, human-centred future'. 'As we advance the goals of the Dubai Economic Agenda D33, our focus remains on creating systems that are intuitive, scalable, and responsive—designed to enable businesses to grow faster, residents to enjoy greater convenience, and talent to thrive in an environment defined by innovation. This is how we reinforce Dubai's position as the global epicentre of opportunity, and the best place in the world to live, work, and build the future.' His Excellency Hamad Obaid Al Mansoori, Director General of Digital Dubai, commented: " Digital channels have consistently been a key driver of our success in recent years, an achievement made possible by the collective efforts of all stakeholders. Inspired by our leadership, we believe that every success should serve as a stepping stone towards even greater progress. Today, we are called to innovate and introduce initiatives that drive a transformative leap in Shared Digital Channels, reinforcing the vision of a fully integrated digital lifestyle. By harnessing cutting-edge technologies, including artificial intelligence, we can deliver services and digital city experiences that are proactive, predictive, and seamlessly integrated." Al Mansoori added: "We are currently advancing the development of Shared Digital Channels guided by a well-defined roadmap, to enhance their impact in simplifying people's lives and driving the digital economy. Our goal is to capitalise on the technologies, ideas, and accumulated expertise at our disposal, while creating new solutions and initiatives that position the shared digital ecosystem as a flagship initiative of the next phase of transformation. This will simplify people's lives and propel the digital economy forward in support of the Dubai Economic Agenda D33. I am confident that what lies ahead will exceed all that has come before, driven by the enduring spirit of collaboration and unity that has always defined our journey—and will continue to guide us into the future.' His Excellency Eng. Marwan Ahmed bin Ghalita, Acting Director General of Dubai Municipality, highlighted the importance of shared digital channels in building a comprehensive digital ecosystem. He stated: 'Today, Dubai — guided by the vision of its leadership and the collaboration of its institutions — presents to the world a model of future cities that inspire and delight both residents and visitors, offering an attractive environment for living, working, and investing. Shared digital channels play a vital role in this context, facilitating access to services in a coordinated and seamless manner through integrated data exchange within an interconnected government framework. We are confident that enhancing this experience will mark a significant shift in service delivery across Dubai, capitalising on advanced digital technologies and the extensive expertise of Dubai's skilled workforce in various sectors.' His Excellency Prof. Saif Ghanem Al Suwaidi, Director General of Dubai Courts, affirmed that the shared digital channels add a vital dimension to the quality of life in Dubai. He stated: 'The ease of access to services is a key criterion for modern and future cities. Dubai, which has long excelled in this area through its pioneering journey, is now advancing to a new and advanced phase through this initiative. This step is a clear expression of the leadership's vision and proactive efforts to anticipate and shape the future in a manner that serves people across all sectors — with justice and judiciary at the forefront, benefiting from cross-sectoral integration within a unified and comprehensive government system.' His Excellency Sultan Ahmed bin Sulayem, Group Chairman and Chief Executive Officer, DP World, stated: 'Unifying service and digital experience channels is essential to accelerating economic activity in Dubai. It streamlines processes, saves time and resources, and drives greater efficiency and productivity across sectors. At a broader level, this milestone enhances Dubai's attractiveness to investors by providing a robust and supportive ecosystem for economic and commercial growth. Developing the Shared Digital Channels Initiative is a key priority, and we are fully committed to contributing meaningfully, in line with our role in enabling and facilitating trade and commerce across Dubai.' His Excellency added: 'The unified logistics and trade channel marks a significant advancement in strengthening Dubai's competitiveness in the cross-border trade and logistics sectors. This can be accomplished through collaboration between government agencies and private sector companies and establishing a comprehensive digital ecosystem that covers every stage of commercial and logistical operations within a unified framework. This initiative supports the objectives of the Dubai Economic Agenda D33, which aims to increase the emirate's external trade volume over the next decade to AED25.6 trillion, while reinforcing Dubai's position as one of the world's top five logistics hubs.' Approved by His Highness Sheikh Hamdan, the initiative represents a significant milestone towards building a future-ready digital ecosystem for the city — one that improves quality of life, attracts global enterprises, and fosters innovation in service delivery—creating smarter, more seamless digital experiences that simplify life for individuals and businesses alike. The initiative aims to deliver personalised, proactive services by creating a unified digital customer profile across platforms. It aims to streamline user journeys through process optimisation, offering seamless and interactive experiences. It focuses on integrating public and private sector services, ensuring full interoperability across digital channels, while maintaining the highest standards of cybersecurity and data governance. The Shared Digital Channels Initiative is envisioned to set a new benchmark in customer experience—offering high-quality, accessible, and frictionless digital services powered by advanced technologies such as artificial intelligence. This initiative supports the development of an exceptional digital service ecosystem, making it easier for all user segments to access a wide range of services. Ultimately, all services provided by the Government of Dubai will be delivered through these seven unified channels—eliminating the need to navigate multiple platforms or providers. Other key objectives include enhancing operational efficiency, promoting sustainability by optimising resource usage, eliminating redundancy, and leveraging data-driven insights to anticipate trends, address issues proactively, and streamline service delivery. Follow Emirates 24|7 on Google News.
