Latest news with #digitalreceipts
Zawya
25-06-2025
- Business
- Zawya
Receiptable and Invo partner to bring paperless receipts to 8,000+ Merchants Across MENA
Receiptable, the region's leading provider of digital receipt solutions, has announced a strategic mutual understanding with Invo Technologies, a Bahrain-based leader in smart Point-of-Sale (POS) systems. The collaboration will enable over 3,000 merchants in Bahrain across restaurants, supermarkets, and convenience stores to adopt digital receipts—enhancing customer experience and reducing the cost and environlental impact of paper. The signing ceremony took place today at Receiptable's Bahrain office, attended by Receiptable CEO Chris Purdie and Invo CEO Ali Darwish. Founded in 2023, Receiptable delivers interactive digital receipts directly to customers' mobile phones at checkout. This real-time solution helps merchants reduce reliance on paper, engage customers post-purchase, and improve environmental sustainability—with no new hardware required. Ali Darwish, CEO of Invo, said: "Invo has built its reputation on innovating and understanding merchants' needs. This partnership with Receiptable lets us offer our clients a seamless digital solution that's efficient, eco-friendly, and built for modern retail.' Chris Purdie, CEO of Receiptable, added: 'We share Invo's belief in building around the merchant. Together, we're making it easy for any business to go paperless, save money, and open up a new way to connect with customers—without disrupting their existing in-store setup.' The partnership reinforces Invo's commitment to advancing retail technology and highlights Receiptable's role in redefining everyday transactions across the MENA region.
Forbes
11-06-2025
- Business
- Forbes
Digital Receipts Help Longchamp Drive Customer Engagement
Leather goods house, Longchamp, best known for one of the world's bestselling bags, Le Pliage, has created a new marketing channel via digital receipts resulting in a 73% open rate and a 5.5% click rate. According to Yocuda, a leader in dynamic digital receipts, the affordable-luxury brand delivered 590,000 of them in 2024, helping the French brand to increase post-purchase engagement and lift its omnichannel experience for customers through better personalization. Longchamp—which in April reopened its flagship store in SoHo, New York with a head-turning design from British architect-designer Thomas Heatherwick—is stepping up its digital comms with customers and the boring receipt is a new avenue of exploration. Yocuda claims it can 'close the loop' on the in-store-to-online process while also reducing receipt printouts. Consumers are wary of their data being captured in-store after a surge in data breaches of late including at North Face and Cartier. However, Longchamp's experience suggests that many of them are happy to share limited information like email addresses. Longchamp—founded by Jean Cassegrain in 1948 and still family owned—first partnered with Yocuda in 2021 and has rolled out digital receipts across 135 stores in 23 countries worldwide, replacing traditional PDF receipts with ones that are dynamic and personalized. Last year the brand sent out almost 600,000, roughly half of the total it has ever sent. These receipts, are claimed by Yocuda to go beyond a simple proof of purchase by offering other features from tailored recommendations and brand content, to customer language preferences. For example, a French shopper visiting the New York flagship Longchamp store in SoHo, can opt to receive their receipt in their native language rather than in English, ensuring a more tailored experience. This is controlled by a content management system accessed via Yocuda's portal. The portal also provides detailed reporting across all countries and stores, down to individual store associates so the brand can monitor digital receipt adoption and engagement worldwide. From Longchamp's side the aim is to strengthen customer relationships post-purchase and also achieve sustainability goals. Longchamp's use of digital receipts has cut paper waste, saving 1.4 tonnes of carbon emissions in just one year. The digital receipts were integrated into the company's existing point-of-sale system and, to date, the solution has processed over 2.3 million transactions and delivered over 1.2 million digital receipts globally. Benoit Schmid, Longchamp's IT retail manager, commented: 'To improve the experience, we decided to completely redesign our store concept, and we needed to reflect that change in the digital aspect of the customer checkout as well. The customer journey no longer ends when they leave; instead we can continue to engage with them by sharing our latest products, collections, and brand stories directly in their inbox.' Edward Drax, managing director of Yocuda said that in future there would be opportunities to further enhance the digital receipt features. By leveraging this often overlooked element of the customer journey, Longchamp hopes to unlock new ways of reaching its consumers. According to Yocuda—which is part of Global Blue, the tax-free shopping refund player and data provider—its receipt solution can identify more than half (between 50% and 80%) of in-store customers and drive multichannel purchasing. So far, the company has processed over 2.3 billion receipts and identified over 225 million customers, working with brands like M&S, Decathlon, Brunello Cucinelli, Sainsbury's, Puig, and Sephora, as well as Longchamp.
The Sun
29-05-2025
- Business
- The Sun
Evri confirms big change to parcel returns and customers will be divided
EVRI has confirmed it's making a big change that will impact shoppers sending off or returning parcels. The delivery company will be switching from paper receipts to email receipts. 1 That means that when you go to drop off a package at your local ParcelShop, you'll no longer receive a blue slip. Instead your receipt will be sent to your email address and it will have a date and time stamp on it for when you sent the parcel. The email will also include a direct link to track your package. The move initially had a trial run but it's now being brought in at ParcelShops across the country. Evri has said it's "excited" to be rolling out the change soon and that it's listened to customer feedback saying shoppers would prefer a move to digital receipts. "This will improve the customer experience with quick access to tracking, reduce the millions of paper receipt cards printed each year, and drive us towards our net-zero target," it said. But concerns have been raised previously that companies moving entirely to digital processes could shut out some customers. For example, numerous banking giants have closed down branches in recent years as more people move to online banking. There have been fears this could leave older or vulnerable people unable to access services properly. Consumer rights expert Martyn James also raised concerns about Evri's move to digital receipts. I'm an Evri delivery driver - people always ask me the same questions... no we don't get our petrol paid for, and yes, I do think it's worth it "Of all the business sectors in the UK, package delivery is the most complained about and reviled by the public," he said. "There's little doubt that the sector is already far too overly reliant on digitisation - to the point where it's impossible to speak to a person at many businesses. "So given the lack of faith from the public about the service provided by package delivery companies, digital receipts will go down very badly indeed." Meanwhile some convenience shop owners warned it could take much longer for their workers to process parcel returns. Premier retailer Suril Patel told The Grocer: "It's a long process already compared to Yodel, and now they're putting that extra step in which is going to take more of my staff's time and cause longer queues." Nisa retailer Sukh Gill added: "I can foresee instances where details get misheard or the staff member cannot understand the email address correctly or inadvertently makes an error, which will then cause customers to come back into stores because they have not received their email receipt." Neither of these retailers were involved in the trial but believe they will be affected by the change. Evri says the switch won't impact how long it takes for convenience shop workers to scan through parcels as email addresses will be auto-filled where possible. The move could also make things easier for some customers as they will no longer have to keep a paper receipt to hand and they won't be able to lose it. Plus, they will have a quick way to track their parcel online. Some retailers already give shoppers the option of receiving email receipts instead of paper ones. Zara, H&M and New Look are among the shops that offer email receipts. Evri made another change to its delivery services earlier this year. Vinted sellers were left frustrated after realising they could no longer drop their Evri parcels into selected InPost lockers. The change meant sellers had fewer options to drop off deliveries as they can now only go to Evri ParcelShops or specific Evri lockers. Evri rated 'worst parcel company' Last year, the watchdog found Evri is the . It received just a 32% satisfaction rating in 2024, according to Ofcom 's Post Monitoring Report. This was marginally better than in 2023 and the regulator said there were "early signs of improvement". Rival Yodel was rated second-worst at 38%.
