Latest news with #eClinicalWorksEHR
Business Wire
3 days ago
- Business
- Business Wire
eClinicalWorks and healow Genie to Enhance Efficiency and Patient Satisfaction at MSA Dallas with Advanced AI Technology
WESTBOROUGH, Mass.--(BUSINESS WIRE)-- eClinicalWorks®, the largest ambulatory cloud EHR, announced that Medical Specialists Associated (MSA Dallas), an independent internal medicine practice in Dallas, Texas, has selected healow® Genie, an innovative AI-powered contact center solution to reduce staff burnout and streamline after-hours care. By embracing this advanced technology, MSA Dallas is set to revolutionize patient engagement and improve efficiency, positioning itself for rapid expansion. 'We selected healow Genie to enhance patient satisfaction and streamline operations," stated Chad Erickson, practice executive at MSA Dallas. "Maintaining our independence is crucial to us, and eClinicalWorks supports independent physicians like us with advanced solutions. The after-hours service will be essential for maintaining operational efficiency and minimizing staff fatigue, allowing our team to focus on providing superior patient care. With healow Genie, we aim to boost online appointment bookings and optimize workflows, empowering our staff to handle more complex responsibilities and improve patient interactions. Our goal with AI is to increase productivity with our current team, enabling us to double the size of our practice in the next few years.' MSA Dallas has been a trusted partner of patient-focused care in the community for over 50 years. The 12-provider strong practice sees up to 350 patients on a busy day. The practice fosters a supportive and efficient environment, ensuring patients receive personalized attention and care. Integrating AI-powered solutions will support MSA Dallas in streamlining workflows and improving patient interactions. "We're excited to collaborate with Medical Specialists Associated to introduce our AI-driven capabilities to their practice," said Girish Navani, CEO & co-founder of eClinicalWorks. "By integrating healow Genie with the eClinicalWorks EHR, the practice can enhance after-hours care and improve patient communication. This integration allows practices like MSA Dallas to focus on their core mission—delivering outstanding care. With healow Genie, MSA Dallas will enhance patient engagement, alleviate staff burnout, and sustain their independence as they grow." Adding healow Genie at MSA Dallas will help the practice expand its efficiency, help its providers and staff avoid burnout, and ensure patients receive information and exceptional care efficiently. This AI-powered solution will give patients easy access, enable the practice to handle high call volumes, and boost operational effectiveness. About Medical Specialists Associated (MSA Dallas) Medical Specialists Associated (MSA Dallas) has been a cornerstone of the Dallas community for over 50 years, dedicated to delivering patient-focused care with a blend of compassion, passion, and comprehensive medical expertise. They foster a supportive and efficient healthcare environment, ensuring every patient receives personalized attention and care. MSA Dallas continually strives to integrate the latest advancements in medicine and technology to enhance patient outcomes and experiences. For more information, visit About eClinicalWorks eClinicalWorks was founded in 1999 to help digitize paper charts for ambulatory practices. Today, eClinicalWorks innovates the nation with cloud-based Electronic Health Records and Practice Management solutions. In addition, we help ambulatory practices, specialists, health centers, urgent care facilities, and hospital systems manage their revenue cycle, patient relationships, and Population Health initiatives. More than 180,000 providers and 1 million medical professionals rely upon the power and scalability of the eCW Cloud for flexible clinical documentation, better front-office workflows, and more efficient billing driven by Robotic Process Automation. We combine innovation, leading-edge technology, and a commitment to patient safety to enable practices to grow and thrive amid the challenges of 21st-century healthcare. For more information, visit About healow Genie healow Genie is a first-of-its-kind, EHR-agnostic, AI-powered contact center solution designed to enhance patient engagement by providing patients 24/7 access to vital health information via voice call, text, or chatbot. It offers a comprehensive suite of features, including patient self-service, intelligent assistant, automated after-hours service, and conversational smart campaigns. Genie improves patient satisfaction, reduces administrative burdens on staff, and lowers overall operational costs. For more information, visit
Business Wire
18-06-2025
- Health
- Business Wire
eClinicalWorks and Sunoh.ai Transform Clinical Documentation and Operational Efficiency at Amarillo Medical Specialists
WESTBOROUGH, Mass.--(BUSINESS WIRE)-- eClinicalWorks®, the largest ambulatory cloud EHR, today announced that Texas-based Amarillo Medical Specialists is successfully utilizing eClinicalWorks Image AI Assistant and the EHR-agnostic AI medical scribe. Sunoh's AI medical transcription effectively captures patient-provider conversations, including any details the provider might have missed, making the documentation comprehensive and nuanced. which is fully integrated with the eClinicalWorks EHR, adds the notes into appropriate sections of the progress notes. The eClinicalWorks Image AI Assistant successfully routes incoming faxes to the appropriate patient records, achieving a significant patient-match and document success rate. " has notably enhanced workflows and improved patient interactions,' said Dr. William Biggs, endocrinologist at Amarillo Medical Specialists. 'By dictating the medical history of my patients to prior to the visits, I can focus on the patient and our conversation. Instead of composing notes from scratch, I edit and review the notes, making the process faster and more efficient. The detail of the AI-generated notes is exceptional, often capturing the information I might have missed during the visit. allows me to complete documentation the same day after lab and imaging results are in, significantly saving time. I highly recommend it.' Amarillo Medical Specialists (AMS) is the largest physician-owned internal medicine group in the Amarillo area of Texas. AMS is focused on providing a patient-centered approach to healthcare. By adopting the AMS providers have significantly improved clinical documentation and workflow efficiency. Its Spanish-speaking patients are impressed with the translated English-to-Spanish visit summary they receive at the end of each visit. Additionally, the innovative eClinicalWorks Image AI Assistant automates document recognition, matching incoming faxes to appropriate patient records, helping drastically reduce administrative burden. Having the reports analyzed before the patient visit empowers providers and supports improved decision-making. "It is our goal to help reduce provider burnout by offering AI-integrated solutions to healthcare practices nationwide," said Girish Navani, CEO and co-founder of eClinicalWorks. "We're thrilled that is assisting providers in streamlining documentation processes and improving practice efficiency and patient satisfaction. The advanced AI medical transcription is transforming healthcare, and we're excited to be a part of this revolution." Trusted by 80,000 providers nationwide, is the first EHR-agnostic, AI medical scribe facilitating a groundbreaking shift in patient care. It seamlessly integrates within the eClinicalWorks EHR through any device with the eClinicalTouch® 4 app, making it a preferred choice for practice. To learn more about Amarillo Medical Specialists' story, watch this video. About Amarillo Medical Specialists (AMS) Amarillo Medical Specialists is the fastest-growing internal medicine group in the Amarillo region, providing the largest selection of primary care internal medicine physicians, kidney specialists, and diabetes/endocrinology experts. AMS offers a comprehensive range of services, including outpatient and inpatient care, laboratory and imaging services, and access to patient health information via the patient portal. To learn more, visit About eClinicalWorks eClinicalWorks was founded in 1999 to help digitize paper charts for ambulatory practices. Today, eClinicalWorks leads the nation in innovation with cloud-based solutions for Electronic Health Records and Practice Management. In addition, we help ambulatory practices, specialists, health centers, urgent care facilities, and hospital systems manage their revenue cycle, patient relationships, and Population Health initiatives. More than 180,000 providers and nearly 1 million medical professionals rely upon the power and scalability of the eCW Cloud for flexible clinical documentation, better front-office workflows, and more efficient billing driven by Robotic Process Automation. We combine innovation, leading-edge technology, and a commitment to patient safety to enable practices to grow and thrive amid the challenges of 21st-century healthcare. For more information, visit follow us on LinkedIn, Facebook and X/Twitter, or call (866) 888-6929. About is a revolutionary, EHR-agnostic, AI-powered ambient listening technology. is designed to seamlessly translate natural language conversations between healthcare providers and patients into clinical documentation, offering a unique and immersive experience. makes clinical documentation faster and more efficient than ever before. For more information, visit
