Latest news with #eGain
Associated Press
3 days ago
- Business
- Associated Press
Why AI Projects Fail: Groundbreaking Survey Uncovers Crisis of Trust in Underlying Content
SUNNYVALE, Calif., June 03, 2025 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the leader in AI knowledge platform for service, today announced the findings of a first-of-its-kind survey on the state of AI in 2025. Conducted by Enterprise AI/KMWorld in Spring 2025, the findings were compiled from the responses of 316 executives, knowledge managers and practitioners worldwide. The survey revealed a make-or-break barrier to AI success with a whopping 61% of respondents pointing to erroneous or inconsistent answers as the top concern for broad AI adoption. In fact, Gartner warns that 100% of generative AI virtual customer assistant and virtual agent assistant projects that lack integration with modern KM systems will fail to meet their CX and operational cost-reduction goals. 'It is trusted content or bust when it comes to moving the needle with AI applications,' said Ashu Roy, eGain CEO. 'At a time when so many organizations are looking to AI to solve problems, it's important to stress that, with AI and knowledge, you need both to thrive,' said Marydee Ojala, Editor-in-Chief for KMWorld. 'The hard numbers from this study reveal how vital trusted content is to successful AI initiatives.' With the eGain AI Knowledge Hub, Fortune 500 clients across industries such as banking, insurance, healthcare, and utilities have taken this trust-centric, knowledge-powered approach to accelerate AI initiatives. 'With trusted knowledge created and curated in the eGain AI knowledge Hub, we have been able to reduce AHT (Average Handle Time) by 24% and AWT (Average Wait Time) by 57% for member calls,' said Amy Durst, Assistant VP of Internal Support at Rogue Credit Union. 'At the same time, our agent satisfaction scores went up by 22%.' More information About eGain eGain AI Knowledge Hub helps businesses improve customer experience and reduce cost by delivering trusted, consumable answers. Contact eGain Media Relations [email protected]
Yahoo
3 days ago
- Business
- Yahoo
Why AI Projects Fail: Groundbreaking Survey Uncovers Crisis of Trust in Underlying Content
SUNNYVALE, Calif., June 03, 2025 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the leader in AI knowledge platform for service, today announced the findings of a first-of-its-kind survey on the state of AI in 2025. Conducted by Enterprise AI/KMWorld in Spring 2025, the findings were compiled from the responses of 316 executives, knowledge managers and practitioners worldwide. The survey revealed a make-or-break barrier to AI success with a whopping 61% of respondents pointing to erroneous or inconsistent answers as the top concern for broad AI adoption. In fact, Gartner warns that 100% of generative AI virtual customer assistant and virtual agent assistant projects that lack integration with modern KM systems will fail to meet their CX and operational cost-reduction goals. 'It is trusted content or bust when it comes to moving the needle with AI applications,' said Ashu Roy, eGain CEO. 'At a time when so many organizations are looking to AI to solve problems, it's important to stress that, with AI and knowledge, you need both to thrive,' said Marydee Ojala, Editor-in-Chief for KMWorld. 'The hard numbers from this study reveal how vital trusted content is to successful AI initiatives.' With the eGain AI Knowledge Hub, Fortune 500 clients across industries such as banking, insurance, healthcare, and utilities have taken this trust-centric, knowledge-powered approach to accelerate AI initiatives. 'With trusted knowledge created and curated in the eGain AI knowledge Hub, we have been able to reduce AHT (Average Handle Time) by 24% and AWT (Average Wait Time) by 57% for member calls,' said Amy Durst, Assistant VP of Internal Support at Rogue Credit Union. 'At the same time, our agent satisfaction scores went up by 22%.' More information State of AI 2025: Mid-Year Report eGain link KMWorld link eGain AI Knowledge Hub™ eGain webinar with KMWorld: 'AI Initiatives for CX: Why They Fail and How to Succeed,' June 26, 2025, 11 am – 12 noon Pacific Time Solve London 2025, the premier conference for AI-powered CX transformation About eGaineGain AI Knowledge Hub helps businesses improve customer experience and reduce cost by delivering trusted, consumable answers. CONTACT: Contact eGain Media Relations press@ in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Yahoo
15-05-2025
- Business
- Yahoo
eGain Corp (EGAN) Q3 2025 Earnings Call Highlights: Surpassing Profitability Projections and ...
Release Date: May 14, 2025 For the complete transcript of the earnings call, please refer to the full earnings call transcript. eGain Corp (NASDAQ:EGAN) exceeded profitability projections and delivered solid operating cash flow in Q3 2025. The company secured one of its largest deals ever with a US megabank, expanding its AI knowledge platform to over 100,000 users. eGain Corp (NASDAQ:EGAN) launched the eGain AI agent for contact centers, which has received strong customer interest. Gartner rated eGain Corp (NASDAQ:EGAN) as a leader in the emerging market quadrant for Generative AI knowledge management apps. The company reported a strong start to Q4 with good deal closures, including the significant megabank deal. Total revenue for Q3 2025 was $21 million, down 6% year over year. The year-over-year revenue decline was impacted by the loss of two large clients last year. SaaS gross margin for the quarter decreased to 77% from 78% a year ago. Total ARR for all customers decreased by 6% year over year. Sales cycles have been extended, now averaging 9 to 12 months, impacting the timing of deal closures. Warning! GuruFocus has detected 4 Warning Signs with EGAN. Q: Can you provide more details about the megabank deal, including the scale of the expansion and its repeatability across your customer base? A: The deployment is progressing at pace and is expected to be fully implemented by late fall, with a six-month deployment in multiple phases. The expansion is significantly larger, about 10 times the size of previous engagements. This pattern of expanding knowledge solutions across businesses is becoming more common, driven by AI needs, and is repeatable across our customer base. - Ashu Roy, CEO Q: Have the extended sales cycles stabilized, and what is the current duration? A: The sales cycles have stabilized, now averaging 9 to 12 months, which is about 25% longer than before. This increase is due to the larger size of opportunities and the involvement of more groups in the evaluation process. - Ashu Roy, CEO Q: Regarding the megabank deal, what will the implementation process look like, and how will the revenue ramp up? A: The implementation is similar to other large enterprises, with the bank being aggressive on AI, pulling more knowledge content from our hub. Revenue will ramp up from the beginning rather than a phased purchase over time. - Ashu Roy, CEO and Eric Smith, CFO Q: What is driving the expected sequential growth from Q3 to Q4, and what is the visibility on this growth? A: The sequential growth is driven by the significant impact of the megabank deal and its timing, along with a combination of other factors. The visibility is strong due to the size and timing of the deal. - Eric Smith, CFO Q: Looking ahead to 2026 and beyond, what will drive a rebound to positive growth? A: Fiscal 2026 should reflect the top-line impact of our AI knowledge investments. We expect the ARR for our knowledge business to grow in the high teens, indicating a positive growth trajectory. - Ashu Roy, CEO and Eric Smith, CFO For the complete transcript of the earnings call, please refer to the full earnings call transcript. This article first appeared on GuruFocus. Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Yahoo
15-05-2025
- Business
- Yahoo
EGain (EGAN) Tops Q3 Earnings Estimates
EGain (EGAN) came out with quarterly earnings of $0.03 per share, beating the Zacks Consensus Estimate of $0.01 per share. This compares to earnings of $0.08 per share a year ago. These figures are adjusted for non-recurring items. This quarterly report represents an earnings surprise of 200%. A quarter ago, it was expected that this maker of customer engagement software would post earnings of $0.02 per share when it actually produced earnings of $0.04, delivering a surprise of 100%. Over the last four quarters, the company has surpassed consensus EPS estimates four times. eGain , which belongs to the Zacks Internet - Software industry, posted revenues of $21.01 million for the quarter ended March 2025, missing the Zacks Consensus Estimate by 1.04%. This compares to year-ago revenues of $22.35 million. The company has topped consensus revenue estimates two times over the last four quarters. The sustainability of the stock's immediate price movement based on the recently-released numbers and future earnings expectations will mostly depend on management's commentary on the earnings call. EGain shares have lost about 15.4% since the beginning of the year versus the S&P 500's gain of 0.1%. While eGain has underperformed the market so far this year, the question that comes to investors' minds is: what's next for the stock? There are no easy answers to this key question, but one reliable measure that can help investors address this is the company's earnings outlook. Not only does this include current consensus earnings expectations for the coming quarter(s), but also how these expectations have changed lately. Empirical research shows a strong correlation between near-term stock movements and trends in earnings estimate revisions. Investors can track such revisions by themselves or rely on a tried-and-tested rating tool like the Zacks Rank, which has an impressive track record of harnessing the power of earnings estimate revisions. Ahead of this earnings release, the estimate revisions trend for eGain: mixed. While the magnitude and direction of estimate revisions could change following the company's just-released earnings report, the current status translates into a Zacks Rank #3 (Hold) for the stock. So, the shares are expected to perform in line with the market in the near future. You can see the complete list of today's Zacks #1 Rank (Strong Buy) stocks here. It will be interesting to see how estimates for the coming quarters and current fiscal year change in the days ahead. The current consensus EPS estimate is $0.06 on $23.39 million in revenues for the coming quarter and $0.15 on $88.81 million in revenues for the current fiscal year. Investors should be mindful of the fact that the outlook for the industry can have a material impact on the performance of the stock as well. In terms of the Zacks Industry Rank, Internet - Software is currently in the top 35% of the 250 plus Zacks industries. Our research shows that the top 50% of the Zacks-ranked industries outperform the bottom 50% by a factor of more than 2 to 1. Another stock from the same industry, Box (BOX), has yet to report results for the quarter ended April 2025. The results are expected to be released on May 27. This online storage provider is expected to post quarterly earnings of $0.25 per share in its upcoming report, which represents a year-over-year change of -35.9%. The consensus EPS estimate for the quarter has remained unchanged over the last 30 days. Box's revenues are expected to be $274.44 million, up 3.7% from the year-ago quarter. Want the latest recommendations from Zacks Investment Research? Today, you can download 7 Best Stocks for the Next 30 Days. Click to get this free report eGain Corporation (EGAN) : Free Stock Analysis Report Box, Inc. (BOX) : Free Stock Analysis Report This article originally published on Zacks Investment Research ( Zacks Investment Research
Yahoo
14-05-2025
- Business
- Yahoo
eGain Announces Third Quarter 2025 Financial Results
SUNNYVALE, Calif., May 14, 2025 (GLOBE NEWSWIRE) -- eGain (Nasdaq: EGAN), the AI knowledge management platform for service, today announced financial results for its fiscal 2025 third quarter ended March 31, 2025. 'Our third quarter results exceeded expectations on profitability and delivered solid operating cash flow,' said Ashu Roy, eGain's CEO. 'Shortly after the quarter closed, we secured one of our largest expansion deals ever with a U.S. megabank. We also launched our AI Agent for Contact Center during the quarter, a breakthrough solution that guides agents in real-time using trusted knowledge and reasoning. As we continue to lead in the AI Knowledge market space, we are especially proud to be recognized by Gartner as an emerging leader in its recently published Emerging Market Quadrant for Generative AI Technologies.' Fiscal 2025 Third Quarter Financial Highlights Total revenue was $21.0 million, down 6% year over year. GAAP net income was $66,000, or $0.00 per share on a basic and diluted basis, compared to a GAAP net income of $1.5 million, or $0.05 per share on a basic and diluted basis, in Q3 2024. Non-GAAP net income was $765,000, or $0.03 per share on a basic and diluted basis, compared to a non-GAAP net income of $2.6 million, or $0.08 per share on a basic and diluted basis, in Q3 2024. Cash provided by operating activities was $2.2 million, or an operating cash flow margin of 11%. Total cash and cash equivalents were $68.7 million, compared to $83.0 million in Q3 2024. Adjusted EBITDA was $1.2 million, compared to $2.3 million in Q3 2024. Total shares purchased through the repurchase program were approximately 895,000 at an average cost per share of $5.61 totaling $5.0 million. Fiscal 2025 First Nine Months Financial Highlights Total revenue was $65.2 million, down 7% year over year. GAAP net income was $1.4 million, or $0.05 per share on a basic and diluted basis, compared to a GAAP net income of $6.3 million, or $0.20 per share on a basic and diluted basis, in the same period last year. Non-GAAP net income was $3.3 million, or $0.12 per share on a basic and diluted basis, compared to a non-GAAP net income of $9.8 million, or $0.31 per share on a basic and diluted basis, in the same period last year. Adjusted EBITDA was $4.2 million, compared to $8.8 million in the same period last year. Cash provided by operating activities was $9.6 million, or an operating cash flow margin of 15%. Fiscal 2025 Fourth Quarter Financial Guidance For the fourth quarter of fiscal 2025 ending June 30, 2025, eGain expects: Total revenue of between $22.8 million to $23.3 million. GAAP net income of $1.1 million to $1.6 million, or $0.04 to $0.06 per share. Includes stock-based compensation expense of approximately $700,000. Includes depreciation and amortization of approximately $100,000. Non-GAAP net income of between $1.7 million to $2.2 million, or $0.06 to $0.08 per share. Fiscal 2025 Financial Guidance For the fiscal 2025 full year ending June 30, 2025, eGain is updating its guidance as follows: eGain is lowering its total revenue guidance range to $88.0 million to $88.5 million. eGain is raising its GAAP net income guidance range to $2.5 million to $3.0 million, or $0.09 to $0.10 per share. Includes stock-based compensation expense of approximately $2.6 million. Includes depreciation and amortization of approximately $360,000. eGain is raising its non-GAAP net income range to $5.1 million to $5.6 million, or $0.18 to $0.20 per share. Guidance Assumption: Weighted average shares outstanding are expected to be approximately 27.8 million for the fourth quarter of fiscal 2025 and 28.6 million for the full fiscal year 2025. Non-GAAP Financial Measures This press release includes certain non-GAAP financial measures as supplemental information relating to eGain's operating results, including adjusted EBITDA and non-GAAP net income. Adjusted EBITDA is defined as net income, adjusted for the impact of depreciation and amortization, stock-based compensation expense, interest income, net, provision for income taxes, other income (expense), net and severance and related charges. Non-GAAP net income measure is adjusted for stock-based compensation expense. eGain's management has analyzed the effect of these non-GAAP adjustments on our provision for income taxes and believes the change in our provision for income taxes would be minimal due to these non-GAAP adjustments being attributed to the U.S. jurisdiction where it has recorded a full valuation allowance against the deferred taxes. Non-GAAP results are presented for supplemental informational purposes only and should not be considered a substitute for financial information presented in accordance with generally accepted accounting principles, or GAAP, and may be different from non-GAAP measures used by other companies. eGain's management uses these non-GAAP measures to compare our performance to that of prior periods for trend analysis and for budgeting and planning purposes. eGain believes that the use of these non-GAAP financial measures provides an additional tool for investors to use in evaluating ongoing operating results and trends and in comparing our financial measures with other software companies, many of which present similar non-GAAP financial measures to investors, and that it allows for greater transparency with respect to key metrics used by management in our financial and operational decision-making. Reconciliation tables of the most comparable GAAP financial measures to the non-GAAP financial measures used in this press release are included with the financial tables at the end of this release. eGain urges investors to review the reconciliation and not to rely on any single financial measure to evaluate our business. In addition, this press release includes eGain's projected non-GAAP net income for future periods, a non-GAAP measure used to describe eGain's expected performance. We have not presented a reconciliation to eGain's projected net income, the most comparable GAAP financial measure, because the reconciliation could not be prepared without unreasonable effort. The information necessary to prepare the reconciliation is not available on a forward-looking basis and cannot be accurately predicted. The unavailable information could have a significant impact on the calculation of the comparable GAAP financial measure. Conference Call Information eGain will discuss its fiscal 2025 third quarter results today via a teleconference at 2:00 p.m., Pacific Time. To access the live call, dial 844-481-2704 (U.S. toll free) or +1 412-317-0660 (International) and ask to join the eGain earnings call. A live and archived webcast of the call will also be accessible on the 'Investor relations' section of eGain's website at In addition, a phone replay of the conference call will be available starting two hours after the call and will remain in effect for one week. To access the phone replay, dial 877-344-7529 (U.S. toll free) or +1 412-317-0088 (International). The replay access code is 3791378. About eGain eGain AI Knowledge Hub helps businesses improve experience and reduce cost by delivering trusted, consumable answers. Visit for more info. Cautionary Note Regarding Forward-Looking Statements This press release contains forward-looking statements within the meaning of the safe harbor provisions of the U.S. Private Securities Litigation Reform Act of 1995, including without limitation: our financial guidance for the fourth quarter of fiscal 2025 and fiscal 2025 full year ending June 30, 2025; our market opportunity; and our market position. The achievement or success of the matters covered by such forward-looking statements, including future financial guidance, involves risks, uncertainties, and assumptions, many of which involve factors or circumstances that are beyond our control. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, our actual results could differ materially from the results expressed or implied by the forward-looking statements we make, including our ability to achieve our targets for the fourth quarter of fiscal 2025 and fiscal 2025 full year ending June 30, 2025. The risks and uncertainties referred to above include, but are not limited to: risks to our business, operating results, and financial condition; the pace of technological advancements in generative AI and the adaptability of our services to incorporate these advancements; market demand for AI-enabled solutions; risks associated with new product releases and new services and products features; risks that customer demand may fluctuate or decrease; risks that we are unable to collect unbilled contractual commitments, particularly in the current economic environment; risks that our lengthy sales cycles may negatively affect our operating results; currency risks; our ability to capitalize on customer engagement; risks related to our reliance on a relatively small number of customers for a substantial portion of our revenue; our ability to compete successfully and manage growth; our ability to develop and expand strategic and third party distribution channels; risks related to our international operations; our ability to continue to innovate; our strategy of making investments in sales to drive growth; general political or destabilizing events, including war, intensified international hostilities, conflict or acts of terrorism; the effect of legislative initiatives or proposals, statutory changes, governmental or other applicable regulations and/or changes in industry requirements, including those addressing data privacy, cyber-security and cross-border data transfers; and other risks detailed from time to time in eGain's public filings, including eGain's annual report on Form 10-K for the fiscal year ended June 30, 2024 and subsequent reports filed with the Securities and Exchange Commission, which are available on the Securities and Exchange Commission's website at These forward-looking statements are based on current expectations and speak only as of the date hereof. We assume no obligation and do not intend to update these forward-looking statements, except as required by law. eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corporation in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies. Investor RelationsTodd Kehrli or Jim ByersPondelWilkinson, eGain Corporation Condensed Consolidated Balance Sheets (in thousands, except par value data) (unaudited) March 31, June 30, 2025 2024 ASSETS Current assets: Cash and cash equivalents $ 68,737 $ 70,003 Restricted cash 8 8 Accounts receivable, less provision for credit losses of $7 and $59 as of March 31, 2025 and June 30, 2024, respectively 12,425 31,731 Costs capitalized to obtain revenue contracts, net 1,157 1,272 Prepaid expenses 2,493 2,915 Other current assets 939 1,195 Total current assets 85,759 107,124 Property and equipment, net 533 441 Operating lease right-of-use assets 3,705 3,811 Costs capitalized to obtain revenue contracts, net of current portion 1,422 1,779 Goodwill 13,186 13,186 Other assets, net 1,615 1,511 Total assets $ 106,220 $ 127,852 LIABILITIES AND STOCKHOLDERS' EQUITY Current liabilities: Accounts payable $ 1,971 $ 2,725 Accrued compensation 7,225 7,642 Accrued liabilities 3,985 5,078 Operating lease liabilities 1,186 1,179 Deferred revenue 35,373 45,989 Total current liabilities 49,740 62,613 Deferred revenue, net of current portion 1,384 3,280 Operating lease liabilities, net of current portion 2,611 2,592 Other long-term liabilities 899 871 Total liabilities 54,634 69,356 Stockholders' equity: Common stock, par value $0.001 per share - authorized: 60,000 shares; issued: 33,122 and 32,698 shares; outstanding: 27,598 and 29,160 shares as of March 31, 2025 and June 30, 2024, respectively 33 33 Additional paid-in capital 410,281 407,416 Treasury stock, at cost: 5,524 and 3,538 shares of common stock as of March 31, 2025 and June 30, 2024, respectively (35,048 ) (23,031 ) Notes receivable from stockholders (21 ) (21 ) Accumulated other comprehensive loss (1,387 ) (2,240 ) Accumulated deficit (322,272 ) (323,661 ) Total stockholders' equity 51,586 58,496 Total liabilities and stockholders' equity $ 106,220 $ 127,852 eGain Corporation Condensed Consolidated Statements of Operations (in thousands, except per share data) (unaudited) Three Months Ended Nine Months Ended March 31, March 31, 2025 2024 2025 2024 Revenue: SaaS $ 19,563 $ 20,324 $ 60,230 $ 64,643 Professional services 1,446 2,026 4,967 5,698 Total revenue 21,009 22,350 65,197 70,341 Cost of revenue: Cost of SaaS 4,594 4,487 13,742 14,643 Cost of professional services 2,129 2,371 6,327 6,043 Total cost of revenue 6,723 6,858 20,069 20,686 Gross profit 14,286 15,492 45,128 49,655 Operating expenses: Research and development 7,514 6,655 22,643 19,947 Sales and marketing 4,704 5,448 14,715 16,901 General and administrative 2,041 2,451 6,584 8,028 Total operating expenses 14,259 14,554 43,942 44,876 Income from operations 27 938 1,186 4,779 Interest income, net 597 1,002 2,029 2,933 Other income (expense), net (304 ) 74 (875 ) (13 ) Income before income tax provision 320 2,014 2,340 7,699 Income tax provision (254 ) (521 ) (951 ) (1,425 ) Net income $ 66 $ 1,493 $ 1,389 $ 6,274 Per share information: Earnings per share: Basic $ 0.00 $ 0.05 $ 0.05 $ 0.20 Diluted $ 0.00 $ 0.05 $ 0.05 $ 0.20 Weighted-average shares used in computation: Basic 28,065 30,976 28,439 31,212 Diluted 28,482 31,599 28,949 31,858 Summary of stock-based compensation included in costs and expenses above: Cost of revenue $ 217 $ 343 $ 679 $ 924 Research and development 272 331 523 1,095 Sales and marketing 98 120 277 476 General and administrative 112 316 474 1,018 Total stock-based compensation $ 699 $ 1,110 $ 1,953 $ 3,513 eGain Corporation GAAP to Non-GAAP Reconciliation Table (in thousands, except per share data) (unaudited) Three Months Ended Nine Months Ended March 31, March 31, 2025 2024 2025 2024 Income from operations $ 27 $ 938 $ 1,186 $ 4,779 Add: Stock-based compensation 699 1,110 1,953 3,513 Non-GAAP income from operations $ 726 $ 2,048 $ 3,139 $ 8,292 Three Months Ended Nine Months Ended March 31, March 31, 2025 2024 2025 2024 Net income $ 66 $ 1,493 $ 1,389 $ 6,274 Add: Stock-based compensation 699 1,110 1,953 3,513 Non-GAAP net income $ 765 $ 2,603 $ 3,342 $ 9,787 Per share information: Non-GAAP earnings per share: Basic $ 0.03 $ 0.08 $ 0.12 $ 0.31 Diluted $ 0.03 $ 0.08 $ 0.12 $ 0.31 Weighted-average shares used in computation: Basic 28,065 30,976 28,439 31,212 Diluted 28,482 31,599 28,949 31,858 Three Months Ended Nine Months Ended March 31, March 31, 2025 2024 2025 2024 Net income $ 66 $ 1,493 $ 1,389 $ 6,274 Add: Depreciation and amortization 88 92 263 296 Stock-based compensation expense 699 1,110 1,953 3,513 Interest income, net (597 ) (1,002 ) (2,029 ) (2,933 ) Provision for income taxes 254 521 951 1,425 Other income (expense), net 304 (74 ) 875 13 Severance and related charges 358 112 759 247 Adjusted EBITDA $ 1,172 $ 2,252 $ 4,161 $ 8,835 eGain Corporation Other GAAP to Non-GAAP Supplemental Financial Information (in thousands) (unaudited) Three Months Ended March 31, Growth Rates Constant CurrencyGrowth Rates [1] 2025 2024 Revenue: GAAP SaaS $ 19,563 $ 20,324 (4%) (4%) GAAP professional services 1,446 2,026 (29%) (29%) Total GAAP revenue $ 21,009 $ 22,350 (6%) (6%) Cost of Revenue: GAAP SaaS $ 4,594 $ 4,487 Non-GAAP SaaS $ 4,594 $ 4,487 GAAP professional services $ 2,129 $ 2,371 Add back: Stock-based compensation (217 ) (343 ) Non-GAAP professional services $ 1,912 $ 2,028 GAAP total cost of revenue $ 6,723 $ 6,858 Add back: Stock-based compensation (217 ) (343 ) Non-GAAP total cost of revenue $ 6,506 $ 6,515 (0%) (0%) Gross Profit: Non-GAAP SaaS $ 14,969 $ 15,837 Non-GAAP professional services (466 ) (2 ) Non-GAAP gross profit $ 14,503 $ 15,835 (8%) (8%) Operating expenses: GAAP research and development $ 7,514 $ 6,655 Add back: Stock-based compensation expense (272 ) (331 ) Non-GAAP research and development $ 7,242 $ 6,324 15% 15% GAAP sales and marketing $ 4,704 $ 5,448 Add back: Stock-based compensation expense (98 ) (120 ) Non-GAAP sales and marketing $ 4,606 $ 5,328 (14%) (13%) GAAP general and administrative $ 2,041 $ 2,451 Add back: Stock-based compensation expense (112 ) (316 ) Non-GAAP general and administrative $ 1,929 $ 2,135 (10%) (9%) GAAP operating expenses $ 14,259 $ 14,554 Add back: Stock-based compensation expense (482 ) (767 ) Non-GAAP operating expenses $ 13,777 $ 13,787 (0%) 0% [1] Constant currency growth rates presented are derived from converting the current period results for entities reporting in currencies other than U.S. Dollars into U.S. Dollars at the exchange rates in effect during the prior period presented rather than the actual exchange rates in effect during the current period. eGain Corporation Other GAAP to Non-GAAP Supplemental Financial Information (in thousands) (unaudited) Nine Months Ended March 31, Growth Rates Constant Currency Growth Rates [1] 2025 2024 Revenue: GAAP SaaS $ 60,230 $ 64,643 (7%) (7%) GAAP professional services 4,967 5,698 (13%) (13%) Total GAAP revenue $ 65,197 $ 70,341 (7%) (8%) Cost of Revenue: GAAP SaaS $ 13,742 $ 14,643 Non-GAAP SaaS $ 13,742 $ 14,643 GAAP professional services $ 6,327 $ 6,043 Add back: Stock-based compensation (679 ) (924 ) Non-GAAP professional services $ 5,648 $ 5,119 GAAP total cost of revenue $ 20,069 $ 20,686 Add back: Stock-based compensation (679 ) (924 ) Non-GAAP total cost of revenue $ 19,390 $ 19,762 (2%) (3%) Gross Profit: Non-GAAP SaaS $ 46,488 $ 50,000 Non-GAAP professional services (681 ) 579 Non-GAAP gross profit $ 45,807 $ 50,579 (9%) (9%) Operating expenses: GAAP research and development $ 22,643 $ 19,947 Add back: Stock-based compensation expense (523 ) (1,095 ) Non-GAAP research and development $ 22,120 $ 18,852 17% 17% GAAP sales and marketing $ 14,715 $ 16,901 Add back: Stock-based compensation expense (277 ) (476 ) Non-GAAP sales and marketing $ 14,438 $ 16,425 (12%) (13%) GAAP general and administrative $ 6,584 $ 8,028 Add back: Stock-based compensation expense (474 ) (1,018 ) Non-GAAP general and administrative $ 6,110 $ 7,010 (13%) (13%) GAAP operating expenses $ 43,942 $ 44,876 Add back: Stock-based compensation expense (1,274 ) (2,589 ) Non-GAAP operating expenses $ 42,668 $ 42,287 1% 1% [1] Constant currency growth rates presented are derived from converting the current period results for entities reporting in currencies other than U.S. Dollars into U.S. Dollars at the exchange rates in effect during the prior period presented rather than the actual exchange rates in effect during the current period. 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