Latest news with #emergencycall
Daily Mail
4 days ago
- Daily Mail
Police emergency call centre boss lied Ronan Keating was his cousin before sending fake messages 'from' the star to a married female colleague
A police 999 emergency call centre boss who claimed singer Ronan Keating was his cousin sent fake messages from the star to a married female colleague. Wayne O'Sullivan, 46, a supervisor at Met Command and Control in London, also smashed an 'elaborate' Easter egg he bought her into the office bin when she rejected the gift. He also gave her the pet name 'Brunchie' in WhatsApp messages and gave her a note in the emergency call centre addressed to 'Miss FussyKnickers', Croydon Magistrates' Court was told. O'Sullivan, a married man from Stansted in Essex, was convicted of harassing Samantha Davis between June 4 and June 7 last year and will be sentenced on October 23. She told the trial she has worked at the Metropolitan Police 's Lambeth centre in south London for 17 years and O'Sullivan was her supervisor. They were platonic friends, but O'Sullivan began giving her unwanted gifts such as expensive Jimmy Choo perfume, called 'I Want Choo.' He also bought her hair care products and Italian liqueur Disaronno. Mrs Davis told the court from behind a screen: 'He was up and down, like Jekyll and Hyde, and was putting a lot of his worries on me. 'He would get angry if I did not reply to his messages straight away and it got too much. I felt like I was being watched.' On March 27 last year she received a 'goodie bag' from O'Sullivan, including a signed picture of rock group Queen, an autographed photo of Boyzone singer Ronan Keating and chocolate and hair care products. Mrs Davis told the court: 'He said Ronan Keating was his cousin, but said to keep it quiet.' She described how her husband Les was 'not happy and did not think it was normal behaviour', adding: 'It was all unwanted attention and constant text messages and I found the Jimmy Choo perfume quite creepy. 'He was intimidating me and liked to play the victim and make me look wrong all the time and that I was not grateful.' During the complainant's period of sick leave, O'Sullivan also deposited £2,000 and then two payments of £1,000 into her bank account, which she returned. Mrs Davis told the court: 'He said, "I want to help you". He did not realise the dread I was feeling.' On March 30 last year O'Sullivan placed an Easter egg on her desk in full view of work colleagues, attaching a note, which read: 'This is your Easter egg. I've had it for four weeks. Fell free to put it in the bin or give it away.' She said: 'It was quite a big, elaborate Easter egg. I was embarrassed and mortified.' She returned it to his desk, adding a note that read: 'I can't believe you left this on my desk with this note for everyone to see. 'I've told you how much trouble your gifts give me. No more presents. Stop.' She went on to describe to the court how he then 'stormed across the room and launched the egg into the empty bin with such force the partition shook and the noise caused me and my colleagues to jump'. Mrs Davis added: 'It was quite scary and he had a red, angry face.' She blocked O'Sullivan on WhatsApp, but not before telling him he was 'narcissist' and 'controlling'. She said: 'I sent him that message, telling him what I thought of him. 'It was awful, unbearable to be at the office. He would face in the direction I sat and watch me with this red, angry face all the time. 'It was horrible. I did not feel safe going to work. I was afraid to go down to the car park to my car in case he was there.' While busy despatching police to emergency calls, Mrs Davis felt O'Sullivan's presence near her desk as he gave her a birthday note addressing her as 'Miss FussyKnickers'. She said: 'What was a few minutes felt like a lifetime as he stood in front of me while I was working.' The defendant followed up with more unwanted phone texts including a message saying: 'It hurts so much. Why don't you care about me anymore? 'It's a living hell, you must have noticed the weight I lost and I feel like jumping in front of a bus.' A bogus message purportedly from Ronan Keating asked the victim to have sympathy for O'Sullivan, saying: 'He sits on his own in his car at the scene of his daughter's death.' Things took a more sinister turn when O'Sullivan posed as the female partner of a former control centre employee, accusing the victim of an affair with her one time colleague. One message read, 'Stop contacting my Luke, you b****,' while another said: 'Block him and stop contacting him or I will destroy your marriage.' O'Sullivan included the correct phone number of Mrs Davis' husband in some of the messages. The victim was ordered to comply or face consequences, with a threat of: 'This way everyone keeps their partners and it won't get messy.' Mrs Davis said: 'I thought it was Wayne straight away. In his phone text messages he puts a full stop after a question mark and that is incorrect grammar. 'In the Ronan Keating ones the same grammatical error is there with the question mark.' Police also exposed that even though O'Sullivan switched SIM cards, the harassing messages came from his phone. He claimed a woman called 'Chloe', with whom he had a brief affair, sent the messages when she borrowed his phone to play an installed game. O'Sullivan told the trial he was under tremendous mental strain at the time as he was suspended and subject to a nine-month disciplinary investigation over his handling of a missing person report that ended in tragedy. He said: 'I dismissed the missing person report and later the person was found dead in their flat. I had a breakdown of sorts and lost 3st in weight. 'I was suspended, distraught. I needed medical help, but was too embarrassed to ask for help.' During his suspension O'Sullivan was still expected to complete his hours in the office, where he spent most of his time on his iPad. Regarding Mrs Davis, he said: 'We became very close friends emotionally. She has cried down the phone to me twice and told me of her troubles and I told her mine.' Discussing the birthday note, he insisted: 'I was trying to make things up and apologise and say I really cared for her as a friend. 'Because I was suspended I was left to sit in a chair for twelve hours with nothing to do.' He admitted sending the Ronan Keating texts, adding: 'That was me crying for help again.' O'Sullivan insisted Chloe, with whom he had lost contact, was responsible for the more sinister messages, saying: 'That is her trying to copy my style of writing. 'I did not send those messages, I don't understand that style. I do not message in that style as I am dyslexic and I don't understand it.' When Mrs Davis reported O'Sullivan, he was arrested at 4am and spent fifteen hours in a police cell. Prosecutor Paul Douglas put to him: 'You decided you were going to do everything you could to ruin her marriage didn't you? By the beginning of March you had already began planning how to ruin her marriage. 'You decided to take revenge on her didn't you? You wanted to cause her really serious distress in the office with the messages you sent.' O'Sullivan continued denying the charge, claiming: 'I didn't do those ones. It wasn't me.' District Judge Polly Gledhill rejected his evidence and bailed O'Sullivan for a pre-sentence report.
CTV News
02-06-2025
- General
- CTV News
Arrest made in Guelph swatting incident
A 33-year-old man has been arrested for faking an emergency call to police. On Dec. 27, 2024, officers with the Guelph Police Service were dispatched to a home on Cole Road after they received a call from someone who said they were being held at gunpoint. The force's tactical team approached the property with their gun drawn, only to find that the woman living there was alone. It was then determined that the caller had been her former partner and it was all a hoax. Guelph Police said the man, who has not been named, was arrested on May 31 in Northern Ontario and charged with public mischief. The 33-year-old was released from custody with a promise to appear in a Guelph court on July 11.
BBC News
17-05-2025
- Health
- BBC News
Birmingham boy, 8, calls 999 after mum collapses at home
An eight-year-old boy has been praised by police for calling 999 when he found his mother Midlands Police said Ayaan woke up in the early hours of 30 November and discovered his mum, Mahabuba, unconscious on the floor of their house in Soho, alone, he called the force, and handler Rebecca Kelly quickly sent an ambulance after ascertaining it was a medical was given a certificate and some chocolates by police for his bravery, and had a tour of the contact centre where his emergency call was received. Mahabuba received urgent treatment and has since recovered, police was commended at a ceremony hosted by Chief Constable Craig also had the chance to see police vehicles and was excited to meet officers from the force's firearms unit."Ayaan was fully deserving of his award, especially as he's so young," said Keri Drew, contact handling supervisor. "He found himself in a situation that would scare and worry a lot of us as adults but he stayed calm and knew exactly what to do. "I've got to commend my colleague Rebecca as well for how she handled the call. She made sure that Ayaan was OK and reassured him throughout that help was quickly on its way." Follow BBC Birmingham on BBC Sounds, Facebook, X and Instagram.
RNZ News
10-05-2025
- General
- RNZ News
St John call taker helps deliver baby during 111 call
Lia Milich (left) wipes away tears of joy after meeting Anna Evans the Hato Hone St John call handler who helped Lia's mother Kristene Milich (right) deliver Lia's baby Luka in the family's bathroom during a 111 call. Photo: Hato Hone St John There were tears, laughter and plenty of hugs when Hato Hone St John emergency call handler Anna Evans visited the Milich home to meet the newborn baby she'd helped deliver during a 111 call. Baby Luka Milich was born five days early, on 30 April, after his mother Lia Milich's waters broke at home in Auckland. Milich experienced labour pains the night before but thought they were Braxton Hicks contractions. "I didn't think too much of it as my first son Kylo had been a long labour and my contractions were really inconsistent and not really painful," Milich said. It wasn't until the 31-year-old went to the bathroom the next morning that she realised she was in labour. Her bags were packed into the car by partner Tuki Hanlon, but before the family could get out the door, Milich's waters broke. "All I wanted to do was jump in the shower, so that's what I did," Milich said. "Then I yelled out to mum who was in the lounge." Kristene Milich phoned 111 at 11:02am on Wednesday 30 April, and got Evans who works at Christchurch's St John communications centre. Kristene explained her daughter's waters had broken. With four years' experience as a St John call handler, Evans knew how vital it was to ensure Kristene remained calm, listened and followed her instructions. Two minutes into the call, Kristene reported seeing Luka's head and the delivery quickly escalated. As Milich and her mother and partner crammed into their tiny bathroom, Kristene and Hanlon followed Evan's phone instructions to the letter. "They did so well... my eyes started to tear up when I heard him (Luka) cry," Evans said. The official time of Luka's birth was recorded at 11:06am - four minutes after the call was made. Evans stayed on the phone until a nearby ambulance crew arrived and transported mother and baby to Auckland City Hospital - where the pair were assessed and discharged that afternoon. When the call ended, Evans burst into "happy tears". "This is the most rewarding job ever, and it's moments like this one where I think to myself 'this is exactly why I come and do it'." Exactly a week later she flew to Auckland to meet Milich, her mum and Luka, in what was an emotional reunion of sorts. Together with Kristene the three women listened back to the 111 call. "I didn't think for one moment I'd be helping to deliver my grandson when I woke up that morning," Kristene said. "Listening to the call, I'm really surprised to hear how calm I was." Both she and Milich have nothing but praise for Evans, who was now a proud member of Hato Hone St John's Stork Club. The Stork Club was special recognition awarded to call handlers who had aided in the delivery of a baby over the phone. "It's something special knowing you have helped bring a life into this world," Evans said. "For me meeting [Kristene], Lia and Luka has been the highlight of my career." The soon-to-be grandmother called Luka beautiful as she cradled him, and planned to keep in contact with the Milich family. Evans gifted Luka a greenstone toki, which she had blessed the morning of the meeting. "There's calls that will stay in your head forever - and Luka will definitely be one of them," she said. Sign up for Ngā Pitopito Kōrero, a daily newsletter curated by our editors and delivered straight to your inbox every weekday.
