Latest news with #emergingtech
Entrepreneur
21-07-2025
- Business
- Entrepreneur
Non-Voice Roles Take Over Voice Roles in BPM Sector: CIEL Report
About 74 per cent of the total open jobs are roles in non-voice, KPO, and emerging tech; Voice roles are down to 26 per cent. Attrition is the highest in voice-based roles (30-35 per cent), driven by limited career growth and rigid schedules You're reading Entrepreneur India, an international franchise of Entrepreneur Media. India's business process management (BPM) sector is undergoing a profound transformation, according to the latest research report released by CIEL Works, part of leading HR firm CIEL HR Services. The report highlights a significant evolution in job profiles, geographical distribution, and talent strategies across the industry. The report states that voice-based roles in the BPM sector are steadily declining, now making up just 26 per cent of active job openings. Hiring is increasingly skewed towards non-voice, KPO, and emerging technology roles, which together account for 74 per cent of current opportunities. The emerging tech segment is experiencing exponential growth, with related roles nearly doubling year-over-year. This transition is being driven by rapid digital transformation across sectors like BFSI, healthcare, and retail, which is fuelling demand for BPM services powered by analytics, AI, and automation. This shift in hiring patterns is also reflected in attrition trends across the BPM sector. Voice-based roles are experiencing the highest attrition, ranging from 30–35 per cent, largely due to non-standard shift patterns, rigid schedules, and limited career growth, with average tenures lasting just 8–10 months. These roles are typically filled by younger professionals aged 20–24, who often view them as short-term opportunities. Commenting on the study, Aditya Narayan Mishra, Managing Director and CEO, CIEL HR, said, "India's BPM industry is undergoing its most defining shift in decades, one that is moving the sector from a cost-efficient voice model to a capability-led one. Traditional roles are losing relevance, and the next wave of growth will be led by professionals who continuously invest in upgrading their capabilities. As this sector continues to evolve, organisations that can effectively leverage the expanding talent pools in tier-II cities while adapting to the changing role mix will be best positioned for success." Tier-II Cities Emerge as Strategic Talent Hubs One of the most compelling trends identified in the report is the strategic shift of operations from tier-I to tier-II cities, with Jaipur, Mysuru, and Coimbatore emerging as significant talent hubs. Tier-II cities are steadily gaining market share, particularly in digital-enabled roles. Mysuru has established itself as a prominent center for emerging technologies, positioning itself as a GenAI cluster. Jaipur demonstrates particular strength in voice and non-voice roles, while Coimbatore exhibits balanced capabilities across all categories. Other tier-II cities are also carving out specialised niches. Kochi has surpassed Mysuru in analytics density, while Bhubaneswar is gaining ground in KPO (21 per cent). Despite traction from tier-II cities, Bengaluru continues to maintain leadership in voice, non-voice, and KPO segments, but ceded share in emerging tech to Hyderabad. Gender disparity increases with technical complexity and specialisation, with female representation lowest in emerging tech (23 per cent) and highest in voice (38 per cent). Emerging tech shows the lowest entry-level composition (20 per cent), indicating the specialised nature of these roles and higher experience requirements. Growth forecasts for 2025 show a clear trend toward hiring more experienced professionals across all job profiles, with the highest growth rates in senior and leadership bands. KPO leadership roles (13+ years) show the strongest projected growth (15 per cent), indicating investment in senior professionals.
Khaleej Times
10-07-2025
- Business
- Khaleej Times
UAE retail investors charged into EV, tech, and telehealth stocks in Q2 2025
UAE retail investors are showing strong conviction in the long-term potential of electric vehicles and emerging tech, with new data from trading and investing platform eToro revealing significant Q2 2025 increases in holdings of Hims & Hers Health, BYD, and Lucid Group. According to data from eToro, leading the list was telehealth platform, Hims & Hers Health, which surged 85 per cent in holders, a jump likely driven by retail investors looking to buy the dip. The stock experienced a sharp uptick in late April amid market optimism around a potential partnership with Novo Nordisk, but declined significantly in late June following the breakdown of the deal. Many investors appear to be betting on a rebound, holding out for a longer-term recovery. Following Hims & Hers were EV manufacturers BYD (41 per cent), and Lucid Group (27 per cent). The latter is gaining steady traction in the Gulf, backed by its majority owner, Saudi Arabia's Public Investment Fund. EVs weren't the only sector gaining momentum. Tech companies, particularly those in AI and cloud services, also saw rising investor interest. Adobe Systems, Baidu, and Palantir Technologies all saw double-digit QoQ growth amongst UAE investors. Adobe's and Baidu's holders went up over 25 per cent, and Palantir's rose 11 per cent, reflecting concentrated interest in large-cap tech and AI plays. The data also shows investor interest in global tech mainstays like Apple and Alphabet, as well as a diversified mix of holdings across luxury (LVMH), finance (Visa, Mastercard), and chipmakers (AMD). George Naddaf, Managing Director at eToro MENA, commented: 'The UAE investor community continues to position itself at the forefront of global tech and clean energy trends. The sharp rise in exposure to EV stocks and digital-first companies show a long-term mindset. Investors here are looking past short-term volatility and into the industries shaping the next decade — and they're doing so with conviction. Retail investors in the UAE are also quick to spot value. April's market correction provided what many saw as a buying opportunity, particularly in high-growth sectors that align with regional innovation agendas, such as AI, EVs, and health-tech.' Looking at the 'top fallers' list, retail investors appeared to take profits from names that had recently seen strong gains. The number of UAE-based holders in medtech firm TransMedics dropped a whopping 82 per cent, while Oracle and Broadcom also saw significant declines. Other notable fallers included Uber, Micron, and Super Micro Computer — companies whose share price had run up sharply in prior quarters. Naddaf added: 'Knowing when to lock in gains is just as important as spotting opportunities. This data shows that UAE investors are growth-oriented and strategic. They know when to capitalise on gains and rebalance when a rally has run its course.' Despite this rebalancing, there was little change in the top 10 most held stocks among UAE users on eToro. Alphabet and Nio swapped places to take sixth and seventh positions respectively, while Nvidia, Tesla, Apple, and Amazon have retained their positions as the top most held stocks since the end of 2024.
Forbes
01-07-2025
- Business
- Forbes
What Sets High-Growth Small Businesses Apart?
High-growth companies are placing a greater emphasis on tech spending and AI adoption than their ... More peers. getty Small businesses experiencing rapid revenue growth are more likely to increase their investments in emerging technologies — a correlation that points to the potential of new tech to fuel business performance. According to the Forbes Research 2025 Small Business Survey, conducted in March and released publicly today, 45% of small businesses that grew annual revenue by 15% or more identified increased spending on emerging tech as a leading priority over the next year. Among the full pool of 535 small business owners surveyed, that number dropped to 33%. They're ahead on artificial intelligence. Respondents from high-growth small businesses are more likely than their peers to have deployed AI and machine learning (54% vs. 43%) and to encourage AI adoption among their employees (57% vs. 43%). Respondents from high-growth small businesses are more likely than their peers to have deployed AI and machine learning (54% vs. 43%) and to encourage AI adoption among their employees (57% vs. 43%). New tech can introduce fresh obstacles: High-growth leaders said their greatest technology challenge this year is training employees to use modern apps — identified by 31% of respondents in that group, compared with 28% of small business owners overall. High-growth leaders said their greatest technology challenge this year is training employees to use modern apps — identified by 31% of respondents in that group, compared with 28% of small business owners overall. Despite their ambitions, high-growth small businesses aren't placing greater emphasis on technology talent. Just 28% named expanding IT teams among their top tech initiatives, mirroring the broader respondent pool. Just 28% named expanding IT teams among their top tech initiatives, mirroring the broader respondent pool. Small businesses align on what matters most in the long run — improving customer experience and loyalty, which remains a top-two tech investment goal for both high-growth companies and respondents overall. And with AI now in the mix, they might have more time to pursue it.
The Verge
16-06-2025
- Health
- The Verge
Putting on my ‘health tech wet blanket' hat because contactless blood pressure isn't really a thing yet.
It's been brought to my attention that the Trump Mobile Telehealth Information site seemingly claims contactless blood pressure are things you can get through its third-party Doctegrity services. This is a health tech red flag. While the other metrics mentioned are generally possible through a camera, contactless blood pressure is an emerging technology that hasn't been widely adopted. Most blood pressure tech still requires calibration with a cuff. I'm more inclined to think this is a marketing copy snafu.
RNZ News
23-05-2025
- Business
- RNZ News
"South Auckland to the Tech World" the future isn't just in Silicon Valley
Be creative and express yourself! That was what students and young people in South Auckland were told during a special New Zealand Tech Week event featuring live demonstrations of the latest in emerging tech including AI interviews, Holobox and fogscreen projections. The Cause Collective event themed, "Bringing South Auckland to the Tech World", came with a powerful message for young minds: the future is not just in Silicon Valley it's also in your hands. It connected high school students, young people and community leaders with guest speakers from major tech companies including Apple, Spark, Moa Thought, DNA Digital and Ideas at Work. With interactive displays showcasing the endless possibilities when technology intersects with culture and purpose. Photo: Nick Monro Creative Lead Muliagatele Danny "Brotha D" Leaoasavai'i said introducing young Maori and Pacific students, with unique styles of learning, to different kinds of technology is crucial. "Creating awareness and exposing our young people to the different type of technology that we have here today, I think is really important. "Our young people need to understand technology isn't just about sitting in front of a computer or cybersecurity or IT," Brotha D said. "There's a lot of different aspects of technology, and there's a lot of creative technology as well. And for us, Maori and Pasifika, our brain leads more to the creative side." He said that is what spawned the idea of gathering stakeholders with a creative approach to technology. "I called it the South Auckland to the Tech World because I really wanted to, as a lot of people know, I always fly the flag of South Auckland everywhere I go. And you know, this is a great industry to be flying a flag in," Brotha D said. Graphic Designer Mataafa Pio Mulipola said he saw a lot of youth come through the doors who left with a sense of direction. "They might not know what they're doing with their careers, you know, they might not know what's possible in the tech space," Mataafa said. "So they do a bit of animation, bit of graphic, bit of photography and things like that. And then they're able to find what strengths they have, and then they can go off and maybe do further study, or even create their own ideas" Photo: Nick Monro Former Pakuranga student DJ Taivairanga completed the cause collective tech course and expressed his enthusiasm to pursue his passion further. "At first I thought it was just designing as a foundation. But then slowly, I started really learning more about graphic designing and like, how can sort of pursue that and it just slowly became my passion," Taivairanga said. "It doesn't matter what people like, express your mind," he said. Papatoetoe High School students Rishka Chand and Eshana Parapilly-Bijo were really excited to attend. Rishka Chand said she's inspired to pursue a career in cloud architecture. "When I grow up, I want to be a cloud architect, where I want to design web pages and I want to start coding and things like that, which I think would be very beneficial for me," Chand said. Photo: Nick Monro Eshana Parapilly-Bijo said after attending tech week she is open to other opportunities. "I might actually start looking into tech at this point because this is very, I don't know, like inspirational maybe. "There aren't many people who get this opportunity," Eshana Parapilly-Bijo said. Tech Week, Aotearoa's largest technology and innovation celebrations, ran from May 19-25 with events in 18 regions.
