Latest news with #employeesatisfaction
Yahoo
18-07-2025
- Business
- Yahoo
Dell employees are not OK
The tech giant Dell carries out an annual employee engagement survey known as "Tell Dell." BI obtained a transcript of the internal video update in which leaders shared results from the survey. The employee satisfaction score dropped by double digits for the second year in a row. Every year, Dell asks its employees in a company survey how likely they are to recommend the company as a good place to work. Last year, the results weren't great. This year, they're worse. On Tuesday, Jenn Saavedra, Dell's chief HR officer, announced that the employee net promoter score, or eNPS — an industry-standard measure of employee satisfaction — had fallen to 32, according to a transcript of an internal video update obtained by Business Insider. The results mark a double-digit drop in the eNPS for the second year running at Dell — it fell from 63 to 48 in 2024 — and an almost 50% decline in two years. Saavedra said the eNPS score was "below the benchmark we do aim to achieve, and we take that seriously," per the transcript. Saavedra told employees that Dell had been "navigating a lot of change both within the company and in the broader environment," adding that the pace and scale of the change had been "a lot." Dell declined a request for comment for this story. 'Tell Dell' survey results The eNPS score is the key metric from Dell's annual survey, called "Tell Dell." One question asks employees to rank on a scale from 1 to 10 how likely they would be to recommend Dell as a great place to work to someone they know. The eNPS is calculated as the percentage of promoters minus the percentage of detractors. Four Dell employees who spoke with BI about the Tell Dell results raised factors such as Dell's return to office, ongoing layoffs, fatigue with the company's AI push, and a shift in culture as reasons for the eNPS decline. They spoke on the condition of anonymity. BI has verified their identities and employment. "There's been a general decrease in trust with all the regular layoffs and feeling like the company isn't listening to employee concerns," said one employee at Dell's Round Rock, Texas, headquarters. The person said office conditions, such as "noisy rooms and desks that feel temporary," were also contributing to low morale. "Most people I know are not feeling secure in their jobs," they added. "I was more negative on my Tell Dell than I have ever been," a Dell engineer who has been at the company for more than eight years told BI. The engineer said they felt the company's RTO push and layoffs had damaged Dell's reputation as a good place to work. Previously, managers were flexible, workforce reductions were rare, and employees enjoyed a good work-life balance, the engineer said. They said they felt company culture had changed as they had been "gradually and with decreasing compassion and understanding forced back into the office." "The constant layoffs are just the cherry on top," the engineer added. Dell has been steadily ramping up its RTO policy since February 2024, when it asked all US employees to classify themselves as either hybrid or remote — roughly 50% opted to stay remote. In September, the sales team was called back to the office five days a week, and in January, all staff living near a Dell office were told they were required to be in five days a week from March. Vivek Mohindra, Dell's senior vice president of corporate strategy, previously told BI that having staff in the office brought "huge benefits," including "learning from each other, training, and mentorship." "For all the technology in the world, nothing is faster than the speed of human interaction," CEO Michael Dell told staff in an internal memo when the five-day RTO was announced. Alongside the RTO push, Dell's workforce has shrunk significantly in recent years. An SEC filing from March showed the company's staff numbers had fallen by 25,000 in the past two years — a 19% reduction. As of January 2025, Dell employs 108,000 people. One tech support employee at the company's Round Rock headquarters said the fall in head count had led to increased workloads on their team. At the same time, the ongoing workforce reductions have held back internal movement and promotions, the employee said. Dell's leadership was a bright spot While the survey shows employee satisfaction has fallen, Dell workers responded favourably to questions about leaders. The leader net promotion score was 76, with employees saying their leaders were supportive and collaborative and helped them champion modernization, Saavedra said in the update. Dell has been steering the company toward an AI future, rolling out AI across its internal operating model in 2024 and positioning Dell as a leading provider of the key infrastructure and servers that companies require as they deploy AI. Dell's ISG division, which develops AI servers, has grown 29% year on year, the company reported in its latest annual results. Total annual revenue was up 8% in its 2024 financial year to hit $95.6 billion — its third-highest result after the pandemic-era boom in sales helped push annual revenue to a peak of $102.3 billion. Improving employee satisfaction In the six-minute video update, Saavedra said Dell would be "increasing visibility" through quarterly updates and people leader meetings to help develop more transparent communication. "Everyone wants direct communication from leadership and clarity on where we're headed and why," Saavedra said. Leaders would also be reviewing their team's Tell Dell results and turning feedback into action, she said. The HR lead encouraged more frequent two-way conversations between leaders and teams and suggested employees use available well-being resources. "Hopefully, the score getting cut in half over two years means they are going to make popular pro-worker changes," the tech support worker said. Have a tip? Contact this reporter via email at pthompson@ or Signal at Polly_Thompson.89. Use a personal email address, a nonwork WiFi network, and a nonwork device; here's our guide to sharing information securely. Read the original article on Business Insider Solve the daily Crossword
Associated Press
16-07-2025
- Business
- Associated Press
Stifel Ranks No. 1 in J.D. Power Study for Third Straight Year
ST. LOUIS, July 16, 2025 (GLOBE NEWSWIRE) -- Stifel Financial Corp. (NYSE: SF) today announced that its Stifel, Nicolaus & Company, Incorporated broker-dealer subsidiary ranked No. 1 in employee advisor satisfaction among wealth management firms in the J.D. Power 2025 U.S. Financial Advisor Satisfaction StudySM. This marks the third straight year that Stifel has earned the top ranking, which is calculated based on responses submitted by Stifel advisors. Stifel's overall score was 819 out of 1,000 – 214 points higher than the employee segment average and up 52 points from last year. In addition to finishing No. 1 overall, Stifel ranked first in five individual categories: compensation, leadership and culture, operational support, products and marketing, and technology. 'I am thrilled that J.D. Power has named Stifel the No. 1 wealth management firm for employee advisor satisfaction for the third consecutive year,' said Ron Kruszewski, Chairman and CEO of Stifel. 'This recognition means even more because it comes directly from our advisors. Ranking No. 1 in overall satisfaction – and in five of six categories – is a powerful testament to the culture we've built at Stifel. But we don't view this as a victory lap – we view it as a challenge. A challenge to keep raising the bar, to keep listening, and to continuously improve.' 'This is a tremendous honor for the firm, our advisors, and the colleagues who support them,' said Jim Zemlyak, President of Stifel and Head of Global Wealth Management. 'Our unique culture is built around respect for our advisors, and we continually invest in their success by providing them the resources and support needed to deliver exceptional service to their clients.' Stifel is home to approximately 2,340 advisors with approximately $517 billion in client assets as of June 30, 2025. Stifel Company Information Stifel Financial Corp. (NYSE: SF) is a financial services holding company headquartered in St. Louis, Missouri, that conducts its banking, securities, and financial services business through several wholly owned subsidiaries. Stifel's broker-dealer clients are served in the United States through Stifel, Nicolaus & Company, Incorporated, including its Eaton Partners business division; Keefe, Bruyette & Woods, Inc.; Miller Buckfire & Co., LLC; and Stifel Independent Advisors, LLC; and in the United Kingdom and Europe through Stifel Nicolaus Europe Limited. The Company's broker-dealer affiliates provide securities brokerage, investment banking, trading, investment advisory, and related financial services to individual investors, professional money managers, businesses, and municipalities. Stifel Bank and Stifel Bank & Trust offer a full range of consumer and commercial lending solutions. Stifel Trust Company, N.A. and Stifel Trust Company Delaware, N.A. offer trust and related services. To learn more about Stifel, please visit the Company's website at For global disclosures, please visit For further information, contact Brian Spellecy (314) 342-2000
