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Associated Press
2 days ago
- Business
- Associated Press
Epic UGM 2025 Survival Guide: Insider Tips for Vendors, Storytellers, and Market Watchers
Black Book Research Marks Its 12th Year on the Ground in Verona with Independent, Vendor-Agnostic Insights for Navigating Epic's Provider-First Culture MADISON, WI / ACCESS Newswire / August 16, 2025 / Every August, Verona becomes the gathering place for thousands of Epic users, providers, and partners. UGM isn't a typical trade show , it's more like a community meet-up where leaders come to hear Epic's roadmap, share ideas, and compare notes. For vendors, PR teams, and media, it's a chance to understand where the conversation is heading and how to connect without disrupting the flow. For vendors and the PR, content, and marketing teams that support them, UGM plays by different rules. This isn't where you show off. It's where you learn, listen, and figure out how not to step on Epic's toes. Black Book has been at UGM for twelve consecutive years, and this year we're sharing candid insights on what's worth your time, what to avoid, and what's not always what it looks like. Why Epic Matters More Than Ever Epic just collected several top honors in Black Book's 2025 surveys: #1 Large Hospital & Academic EHR - Epic topped the list for hospitals over 500 beds and AMCs. #1 Ambulatory EHR - EpicCare Ambulatory led for multi-specialty groups. #1 in Patient Accounting - Epic Resolute ranked first for large-hospital billing and financial integration. Global Expansion - Epic is one of the few EHRs truly deployable in 100+ countries. These recognitions reflect more than market share, they underscore Epic's influence on enterprise IT strategy, revenue cycle performance, and global deployment models. For vendors, PR firms, and marketing teams, aligning messaging with Epic's trajectory isn't optional; it's essential. Understanding how Epic is shaping provider priorities allows you to position solutions in complementary spaces, identify integration opportunities, and craft narratives that resonate with the executives and clinicians driving adoption. What's Worth Your Time Tuesday Keynote & 'Cool Stuff Ahead' The keynote sets the tone for the year, and in 2025 the themes are clear: AI, automation, and patient experience. Expect Epic to highlight not just new features, but how they're embedding intelligence into daily workflows from ambient documentation to predictive scheduling. In past UGMs, these announcements have reshaped priorities quickly. (When Epic previewed ambient clinical documentation in 2022, it accelerated demand for vendors that could prove seamless alignment with Epic's approach.) Vendors should listen less for the marketing spin and more for the clues on what providers will be asking about in the next RFP cycle. Cool Stuff Breakouts These sessions separate the polished keynote vision from what's truly ready for adoption. Some breakouts have had massive staying power (Epic's 2019 telehealth toolkit quietly laid the foundation for COVID-era virtual care) while others have faded away. The smart vendors look for white space: where Epic signals the need, but the solution is partial. Historically, gaps have shown up around population health analytics, precision medicine workflows, or specialty-specific modules. Those are opportunities for vendors to step in and create complementary value. Peer-to-Peer Tracks Although designed for providers, these sessions are often the most candid window into Epic customer sentiment. Providers use them to air frustrations and swap workarounds, whether it's revenue cycle complexities, interoperability gaps, or challenges embedding telehealth into everyday workflows. Black Book has seen these unfiltered pain points surface here months before they make it into survey data or RFP requirements. For vendors, PR firms, and marketing teams, this is where you learn the language that resonates because it's the language providers use with each other, not with sales reps. 2025 Watchlist: Where Vendors Should Pay Attention Ambient AI in Clinical Workflows - Epic is moving fast here; vendors should consider whether they're complementing or competing. Patient Engagement Beyond MyChart - Expect new features, but plenty of room for third-party innovation in remote monitoring, digital front door tools, and specialty-focused engagement. Cross-Border Data Exchange - Epic's global deployments mean more pressure on vendors to solve for multi-country compliance, translation, and regional integration. Specialty Care Extensions - Epic continues to strengthen core modules, but specialty workflows (oncology, behavioral health, rehab) often lag. These remain high-value entry points for partners. Revenue Cycle Automation - Resolute's strong ranking doesn't end the story; providers still struggle with denial management, AI-assisted coding, and payer integration. What to Skip Hard Selling UGM is built on relationships, not transactions. Cornering a CIO at lunch with your pitch isn't just ineffective: it's a reputation-killer. Provider leaders talk to each other, and word spreads quickly if a vendor is pushy or tone-deaf. In past years, we've seen companies shut out of follow-up meetings simply because they treated UGM like a hunting ground. If you want traction, focus on listening to what providers care about and save the pitch for after Verona. Provider Councils These forums, leadership councils, specialty groups, advisory tracks , are designed for providers to speak freely with each other and with Epic. They're not press briefings or lead-gen opportunities. Crashing them, taking notes with an agenda, or inserting your company's perspective will backfire. Providers value these spaces because they're candid and protected. Respecting those boundaries shows that you understand Epic's culture, and ignoring them can get you labeled as untrustworthy. Trade Show Thinking If you show up expecting HIMSS or HLTH, you'll be frustrated. There are no booths to draw people in, no badge scanners, no post-event lead lists. UGM is intentionally structured to keep the focus on providers and Epic's roadmap, not on vendor marketing. The companies that struggle here are the ones who measure success in swipes and scans. The companies that win are the ones who leave with insight and positioning instead of 'leads.' What's Not Always What It Looks Like 'Cool Stuff' Announcements Every UGM brings a wave of new features, AI pilots, and product teasers. Some of these turn into genuine market-shifters (Epic's 2019 telehealth expansion became foundational during COVID), while others fade quietly or never scale beyond a few early adopters. The trap for vendors is over-reacting. Don't build your next quarter's strategy on a single keynote demo. Instead, pay attention to which features providers buzz about in the hallways and which ones make it onto the Epic Roadmap with timelines and support commitments. That's where you'll know adoption is real. Cosmos & Data Partnerships Epic presents Cosmos, its massive data aggregation and research network, as a partnership opportunity. In reality, many vendors discover it functions more like a data contribution pipeline than a co-development platform. Providers contribute; Epic aggregates; insights flow back on Epic's terms. This doesn't mean there's no value, but vendors need to walk in with clear eyes: contributing data doesn't automatically translate into a strategic seat at the table. Successful vendors position themselves around what Cosmos doesn't provide, for example, advanced analytics, specialty-specific research, or integration with external datasets. Beyond the Walls Sessions These sessions are marketed as open forums to discuss collaboration across the healthcare ecosystem: payers, public health, life sciences, and more. They are valuable for networking and understanding where Epic is signaling interest. But it's important to remember: Epic always positions itself as the central hub in any collaboration. Vendors who attend expecting co-equal partnerships often come away disappointed. The real takeaway is exposure and visibility to providers and Epic staff, a chance to signal alignment but not necessarily immediate business upside. Think of it as strategic reconnaissance rather than a direct sales opportunity. PR, Media, and Marketing: Your Verona Playbook UGM isn't an easy place to run PR or marketing plays. Epic controls its narrative tightly, and there's no 'expo buzz' to ride on. But there's still plenty of value if you approach it right. Don't push for scoops. Use UGM to understand what stories providers are telling each other, then build campaigns that echo that language. The gold is in the corners of conversations. Capture the tone of what frustrates providers that's what will resonate in post-UGM blogs, case studies, and thought leadership. How to Access Pre-UGM, UGM, and Post-UGM Insights Black Book's polling around Epic UGM captures provider, payer, and vendor sentiment before, during, and after Verona. Vendors, providers, and payers can request specific polling data by contacting [email protected]. Free resource data reports are available for download at About Black Book Research Black Book Research is an independent healthcare benchmarking and satisfaction survey firm, trusted worldwide for unbiased insights into healthcare technology, outsourcing, and managed services. Known for its rigorous methodologies and vendor-agnostic approach, Black Book collects feedback from providers, payers, and healthcare professionals to deliver the industry's most actionable performance data. Black Book has no financial interests, advisory relationships, or vendor subscriptions, ensuring research findings remain transparent, credible, and aligned with real-world user experience. Contact InformationPress Office 8008637590 SOURCE: Black Book Research press release
Gulf Business
4 days ago
- Business
- Gulf Business
WHX Tech partners with HIMSS to offer CPHIMS certification in Dubai
Image: WHX Tech Website WHX Tech, Informa's dedicated platform for advancing digital health in the region, has announced an exclusive addition to its upcoming 2025 edition—a Certified Professional in Healthcare Information and Management Systems (CPHIMS®) Bootcamp and Exam in partnership with HIMSS. Taking place from 8–10 September 2025 at Dubai World Trade Centre, WHX Tech brings together the region's most influential digital health leaders, technology innovators, and healthcare decision-makers. The launch of the CPHIMS programme further reinforces WHX Tech's commitment to transforming the healthcare landscape by investing in professional development and future-ready skills. The CPHIMS certification is an internationally recognised credential that validates the expertise of professionals in healthcare information and management systems. Designed for experienced practitioners, the certification equips candidates to lead improvement in clinical outcomes by integrating IT, data, and business strategy in healthcare environments. The WHX Tech offering includes a comprehensive certification package: HIMSS CPHIMS Review Course – a self-paced, on-demand 6-hour course aligned with exam competencies A two-hour onsite review session led by certified instructors immediately before the exam, covering content basics, test-taking strategies, and Q&A An in-person CPHIMS exam administration , conducted in a Bring Your Own Device (BYOD) format – candidates must supply their own computer for the exam As a note, all conference exam takers are required to complete the full exam application. After registration, candidates will receive an email within 5–7 business days containing a link to the application and detailed instructions. Access to the on-demand course will also be provided at that time. To ensure proper delivery of materials and setup, registration will close on August 27, 2025. 'By hosting the CPHIMS Bootcamp and Exam onsite, WHX Tech empowers healthcare professionals in the region to validate their cross-functional capabilities at an international level,' said the WHX Tech organising team. 'This initiative aligns with our mission to accelerate digital health transformation across the Middle East.' Healthcare professionals interested in enhancing their credibility, advancing their careers, and leading digital transformation in their organsations are encouraged to apply. For details on eligibility requirements and the application process, visit By offering this globally recognised certification, WHX Tech is reinforcing its role as a regional catalyst for healthcare innovation, leadership, and learning.
Yahoo
7 days ago
- Business
- Yahoo
Dell Medical School Taps Rackspace for Industry-Disrupting Cloud Strategy: Building an Academic Medical Center Without Traditional Data Centers
Austin medical school becomes first to go fully cloud-native with Rackspace's managed services, transforming healthcare IT infrastructure model Dell Medical School SAN ANTONIO, Aug. 12, 2025 (GLOBE NEWSWIRE) -- Rackspace Technology® (NASDAQ: RXT), a leading end-to-end hybrid cloud and AI solutions company, today announced it has partnered with Dell Medical School at The University of Texas at Austin (Dell Med) as a strategic IT infrastructure provider, hosting and managing healthcare related data center needs, including managing its Epic® Electronic Health Record (EHR) and adjacent workloads. The strategic partnership will be part of the transformative journey to establish Dell Med as the anchor of a world-class academic medical center serving Central Texas and beyond. As part of its digital transformation, Dell Med selected Rackspace as a strategic partner to deliver a fully managed service model for the institution's hosted data center and Epic deployment. This partnership lays the foundation for Epic to serve as the medical center's comprehensive EHR platform across all future clinics and hospitals. "Partnering with Rackspace for our hosted data center needs is crucial to our continued success, and the Epic deployment will be one of the first big steps in our joint journey forward," said Michael Ryan, CIO and Chief Administrative Officer at Dell Med. "The Rackspace team will not only provide primary hosting for our Epic deployment and other application workloads but also a fully managed service model that ensures a seamless transition and operational excellence." The partnership highlights a joint commitment to pursuing transformative initiatives that enhance healthcare service delivery, medical education and research. Leveraging Rackspace's infrastructure and expertise in Epic deployments, Dell Med aims to revolutionize healthcare access and delivery, significantly advancing patient care standards. "Transformative solutions like ours can significantly improve operational efficiencies, and we are proud to work alongside such a prestigious organization," said Harjott Atrii, Senior Vice President and Chief Revenue Officer for Private Cloud, Rackspace Technology. "We recognize the importance of being a trusted partner in healthcare technology, and our experience in delivering critical capabilities positions us to effectively support Dell Med's mission, demonstrating how advanced cloud solutions can redefine Healthcare IT." Future PlansAs part of its long-term digital strategy, Dell Med plans to build a new academic medical center without a traditional physical data center. Rackspace will host and manage critical components of the system's digital infrastructure, including Epic and other clinical workloads, through secure, compliant cloud services designed with redundancy to support patient safety, regulatory standards and system resilience. About Rackspace Technology Rackspace Technology is a leading end-to-end hybrid cloud and AI solutions company. We can design, build, and operate our customers' cloud environments across all major technology platforms, irrespective of technology stack or deployment model. We partner with our customers at every stage of their cloud journey, enabling them to modernize applications, build new products, and adopt innovative technologies. Media Contact: Cheryl Amerinepublicrelations@ A photo accompanying this announcement is available at: in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Globe and Mail
10-08-2025
- Business
- Globe and Mail
How digital health startup VitalHub became one of the hottest tech stocks on the TSX
When Dan Matlow was trying to raise money for his fledgling company, he jokingly asked his wife if he came home smelling like weed. It was mid-2017 and the cannabis craze was in full swing on Canada's public markets. Mr. Matlow was trying to finance something totally different: a digital health startup called VitalHub Corp. VHI-T He had a strategy to buy up other small health care IT companies, cross-sell their products to each other's clients and offshore software development. He'd even struck deals to buy two companies, including one with a low-cost development shop in Sri Lanka. But as investors poured into cannabis stocks, Mr. Matlow struggled to raise $10-million. Trading in VitalHub's TSX Venture Exchange-listed penny stock was halted for six months. 'It was a tough slog,' he said in an interview. 'We had some pissed-off shareholders.' VitalHub raised one-third of its target that October and had to defer one acquisition for a few months. It wasn't the most auspicious start, but VitalHub wasn't blowing smoke. Eight years and 21 acquisitions later, Toronto-based VitalHub is one of Canada's strongest-performing tech companies. Its stock has appreciated by 25 per cent this year and quintupled in the past 24 months, giving VitalHub a $775-million market capitalization. The company, now listed on the Toronto Stock Exchange, has built a reputation as a disciplined health care IT consolidator, specializing in software that organizations in single-payer markets such as Canada, Britain, Australia and the Middle East use to manage the flow of patients from admission to discharge. It has steadily grown annual recurring revenues and delivered 11 straight quarters of operating-earnings growth. Analysts liken it to Descartes Systems Group Inc., which is worth $12.5-billion. 'If you're an investor that already owns Descartes there's no reason why you don't look at VitalHub,' said National Bank of Canada financial markets analyst John Shao. VitalHub is now 70 per cent owned by institutional investors, including Mawer Investment Management and Burgundy Asset Management, and has doubled its analyst coverage in the past year. 'They fit with our philosophy and tagline, which is, 'Be boring, make money,'' said Samir Taghiyev, portfolio manager of Mawer's Canadian small-cap fund, which owns 14 per cent of VitalHub stock. League growing rapidly as digital health care company seeks to raise US$100-million Now, investors hope VitalHub can continue that streak after a slew of big deals. Having previously paid $10-million or less for most acquisitions, it has made its four largest deals in the past 10 months, shelling out $30-million-plus apiece for three of them. That includes $43.6-million last month for Kingston-based Novari Health, a vendor of referral and wait-time-management software. The four deals have doubled VitalHub's ARR to $90-million-plus in 18 months and account for most of the $175-million it has spent on deals. Mr. Matlow expects to face questions when VitalHub reports results Thursday about its two most recent deals, Novari and Britain-based Induction Healthcare Group PLC, which boosted ARR by a combined 25 per cent. Both were losing money and are expected to drag on VitalHub's operating profitability. 'I think the big discussion points will be Induction, Novari, how much will it hurt your bottom-line profile, how long will it take to clean it up,' he said. Like other successful consolidators, VitalHub has a playbook it follows closely. It targets companies within its core markets that generate between $2-million and $20-million in revenue, of which at least 60 per cent must be recurring. It prefers owner-operated businesses that are breaking even or profitable, paying between 1 and 2.5 times revenue. VitalHub then works to increase operating profitability to 20 per cent of revenues, primarily by shifting development to its Sri Lankan operation, which houses 200 of its 500 employees. VitalHub has a pipeline of 400 potential deals and believes it is competing for a potential market of $10-billion of revenues. Its main rivals are DrDoctor in Britain and Wellstar Technologies, a Canadian-focused subsidiary of TSX-listed Well Health Technologies Corp. This little-known Canadian stock is soaring and fund managers are taking notice. Here's how its CEO expects to deliver growth But VitalHub also sets itself apart from other consolidators such as Constellation Software Inc. and OpenText Corp. by not just bulking up sales through acquisitions but also driving robust organic growth from existing businesses. Its organic revenue growth typically runs at around 15 per cent, and its adjusted operating margin has been above 25 per cent of revenues since 2023. That makes it similar to Descartes, which also acquires in a core area – transportation and logistics – while generating organic growth. A key driver of VitalHub's revenue growth is its deep relationship with Britain's National Health Service. The company also counts Nova Scotia Community Services, the Ontario correctional system and Toronto's Hospital for Sick Children among its 1,000-plus customers. Mr. Matlow, 62, is a born hustler from Kitchener, Ont., who regularly won sales contests starting with chocolate-bar drives during his school years. After earning a business degree from York University, he sold education software, then got his first exposure to the health care system while working for a Boston startup that was bought by OpenText in 2003. He led OpenText's health care division before leaving a year later to join TSXV-listed health care IT startup Medworxx, staying until 2016, a year after Vista Equity Partners bought it for $20-million. Influenced by his experiences at OpenText and Vista, he set out in 2016 with Medworxx chief financial officer Brian Goffenberg – now CFO of VitalHub – to build their own consolidator. They bought VitalHub, a Toronto startup, and took it public in a reverse takeover of a TSXV-listed shell company in 2016.
Yahoo
08-08-2025
- Business
- Yahoo
TruBridge: Q2 Earnings Snapshot
MOBILE, Ala. (AP) — MOBILE, Ala. (AP) — TruBridge, Inc. (TBRG) on Thursday reported net income of $2.6 million in its second quarter. The Mobile, Alabama-based company said it had profit of 17 cents per share. Earnings, adjusted for one-time gains and costs, came to 54 cents per share. The healthcare information technology company posted revenue of $85.7 million in the period. For the current quarter ending in September, TruBridge said it expects revenue in the range of $85 million to $87 million. The company expects full-year revenue in the range of $345 million to $350 million. _____ This story was generated by Automated Insights ( using data from Zacks Investment Research. Access a Zacks stock report on TBRG at
