Latest news with #hotelindustry
Skift
13 hours ago
- Business
- Skift
Where Hotels Can Find Growth: Live Events, Social Commerce, Smarter Loyalty
The hotel industry in 2025 faces a complex economic landscape, but forward-thinking brands that lean into loyalty, luxury, and live tourism are finding opportunity amid disruption. While the appetite for travel remains high, especially among younger and more affluent consumers, the hotel industry faces significant economic and geopolitical headwinds. Skift Research's latest report on the industry – Hotel Outlook 2025 Amid Disruption and Opportunity – outlines how brands are adapting through pricing strategies, new revenue streams, personalized guest experiences, and a renewed focus on loyalty and technology. While performance indicators such as RevPAR are softening, ADR remains elevated due to constrained supply and inflationary pressure. Luxury, in particular, remains resilient. But the definition of luxury is changing. Today's high-end traveler is drawn not to opulence, but to 'quiet luxury,' characterized by personalized service, authenticity, and emotional re
Yahoo
16 hours ago
- Business
- Yahoo
US hotels increase background checks amid migrant scrutiny
Hotels across the United States have reported a significant rise in background check requests in the first half of 2025, driven largely by heightened scrutiny of migrant workers amid evolving immigration policies. From January to June, background checks requested by hotel hiring managers increased by 36% compared with the same period in 2024, reflecting growing concerns around workforce compliance and security. Increased scrutiny linked to immigration changes The surge in background checks coincides with stricter federal immigration enforcement and tighter regulations affecting migrant labour. Many hotels rely heavily on migrant workers, especially in housekeeping and food service roles. Changes in visa policies and work eligibility verification have prompted employers to adopt more rigorous screening processes. Human resources departments are now more frequently verifying employee backgrounds to ensure legal compliance and to mitigate risks associated with undocumented workers. This trend follows broader industry efforts to safeguard guest safety and maintain operational standards amid a complex labour market. Impact on hotel recruitment and operations The increase in background checks has added layers of complexity and time to hotel recruitment procedures. Employers face challenges in balancing timely hiring with thorough vetting. Delays in onboarding due to extended verification can impact staffing levels, particularly during peak seasons. Some hotel groups have responded by investing in streamlined background check technologies and partnering with third-party screening firms. This helps improve the efficiency of compliance checks while maintaining necessary labour standards. Despite these efforts, recruitment bottlenecks remain a concern in regions with large migrant labour forces. Broader implications for the hospitality sector The rise in background checks reflects broader pressures on the U.S. hospitality industry related to labour shortages, regulatory compliance, and workforce stability. As hotels strive to meet increased demand for travel and accommodation, ensuring a reliable and legally compliant workforce is becoming a priority. Industry experts highlight that ongoing immigration debates and enforcement shifts will continue to shape hiring practices in hospitality. Hotels are also expected to focus on training and retention strategies to reduce turnover and dependency on temporary migrant labour. Navigate the shifting tariff landscape with real-time data and market-leading analysis. Request a free demo for GlobalData's Strategic Intelligence . "US hotels increase background checks amid migrant scrutiny" was originally created and published by Hotel Management Network, a GlobalData owned brand. The information on this site has been included in good faith for general informational purposes only. It is not intended to amount to advice on which you should rely, and we give no representation, warranty or guarantee, whether express or implied as to its accuracy or completeness. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. 擷取數據時發生錯誤 登入存取你的投資組合 擷取數據時發生錯誤 擷取數據時發生錯誤 擷取數據時發生錯誤 擷取數據時發生錯誤
Yahoo
2 days ago
- Business
- Yahoo
US hotels boost background checks as migrant scrutiny grows
By Doyinsola Oladipo NEW YORK -U.S. hotel hiring managers ordered more background checks in the first half of 2025 compared with the same period in 2024 amid growing scrutiny of foreign-born workers in the hospitality industry, according to a leading human resources and recruitment management company. In June, the U.S. Department of Homeland Security said it was reversing guidance issued that Immigration and Customs Enforcement agents were not to conduct immigration raids at farms, hotels and restaurants. President Donald Trump has sought to end temporary legal status for hundreds of thousands of migrants in the United States and vowed to deport millions of undocumented people in the country. Hotel hiring managers requested 36% more background checks from January to June 2025 compared with the same period in 2024, according to Hireology, which tracks hiring and employment trends across a thousand U.S. hotel properties. "Companies are certainly far more cognizant of that than they've ever been, and they don't want to be caught up in or be accused of lax hiring practices when it comes to verification of immigration status," said Patrick Scholes, Truist hotel equity analyst. At least one-third of workers employed or supported by the U.S. travel industry are immigrants, according to the U.S. Travel Association. In 2024, hotels directly employed more than 2.15 million people, according to the American Hotel and Lodging Association. Total hires across 1,000 hotels increased 22% to over 8,000 workers. Increases in the most in-demand roles such as front desk associates, housekeepers and cooks were flat or grew slightly year-over-year. About 34% of housekeepers and 24% of cooks are foreign-born, according to 2023 data from the U.S. Census Bureau and Tourism Economics. (Doyinsola Oladipo in New York; Editing by Leslie Adler) Solve the daily Crossword
Hospitality Net
15-07-2025
- Business
- Hospitality Net
Agentic AI and Hotel PMS: Brace Yourself for a Positive Impact
The business community has welcomed artificial intelligence as a key means of adapting to today's changing workforce and recommending actions based on data analytics; however, according to experts, the hotel industry has yet to leverage it fully. A recent study by McKinsey found that as many as 78 percent of respondents say their organizations use AI in at least one business function, a 6-percentage-point increase from 2024. With so many core processes now informed by AI, hoteliers must bring these capabilities into the heart of their operations: the property-management system. Today's AI technology is reactive; it must wait for input from users before making decisions based on new information the system receives. While it is valuable for chatbots, training tools, and customer service, many believe it's still too early for machines to take the wheel and start making decisions. Think again. AI is already helping hotels reduce manual work through automations like scheduled reports, pre-programmed workflows, and dynamic pricing recommendations. But these tools still rely on human instruction at every step. These restrictions, however, may be coming to an end with the debut of Agentic AI — identified as the No. 1 trend in Gartner's Top 10 Strategic Technology Trends for 2025. Leveraging AI 'agents' as intuitive collaborators will enable hotel operators to learn new information, adjust their approach to problem solving, and take immediate action. More Information, Less Hassle The Harvard Business Review has referred to Agentic AI as a 'digital teammate' capable of expanding a business' efficiency as well as creating more resilient collaboration over time. The publication highlighted advancements in human resources that help connect job seekers with their ideal role, as well as website design to optimize the customer journey at all times. This flexibility demonstrates how this next wave of AI technology will provide hospitality leaders with additional ways to connect with travelers while preserving the human element. As Agentic AI makes its way into hotel PMSs, operators will have the opportunity to extend these same capabilities to every corner of their commercial operation. For example, an active Agentic AI scheduling tool can eliminate the guesswork of staffing your property with the agent quickly adapting to changes in worker availability and updating calendars in real-time. Adopting this strategy can help operators provide dynamic schedules that benefit all team members, without adding additional complexity to your property workflow. Agentic AI also has a transformative effect on the supply chain and purchasing, and its organizational capabilities also show benefits when applied to managing guest itineraries. Once in place, these tools can automatically manage the guest experience from start to finish, while displaying and controlling each of these elements directly through the hotel's PMS for optimal visibility. This way, hoteliers remain informed on all guest itineraries, amenity requests, and last-minute rate adjustments with a more streamlined delivery method and a reduced reliance on input from operators. One-Click Confirmation Leveraging Agentic AI within the hotel PMS powers a fully orchestrated hospitality model, where staff, systems, and guest signals stay aligned in real time without added complexity. Click here to see how a hotel PMS + Agentic AI can return a fully personalized, pre-filled cart — ready for one-click confirmation — as soon as the PMS starts listening to the guest's intent throughout the booking journey. AI is helping hoteliers adapt to a changing marketplace in ways that would never have been possible, and it is helping guests create new memories associated with your properties. As Agentic AI becomes more widely available for businesses and users, hoteliers should align themselves with technology partners who are willing to take this innovation and its challenges — seriously. This means ensuring your approach to security and data aligns with that of your partners, as well as the level of accountability they include in the decision-making process, to ensure operators never fully cede control to automation. Hoteliers must also take security and accountability seriously when considering Agentic AI, including building controls into the PMS to reduce or expand its capabilities on the fly. This will be crucial to avoid potential situations, such as when AI hallucinates the ability to offer a discount or presents a rate that isn't available. While Agentic AI is still in its early stages within the hospitality sector, its rapid development signals where PMS capabilities are headed. Leveraging Agentic AI in the hotel PMS will allow operators to offer the 'agile' hospitality experience guests, workers, and owners have been looking for. By cementing the hotel PMS as your command center, supported by AI teammates and intelligent automation, hoteliers will pioneer the next level of guest satisfaction for years. About the Author Lisa Jane Wheaton is the Senior Product Strategist of Maestro, the preferred Web Browser based cloud and on-premises all-in-one PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals, and multi-property groups. Maestro's enterprise system offers embedded payments and 20+ integrated modules on a single database, including mobile and contact free apps to increase profitability, drive direct bookings, centralize operations, and enable operators to engage guests with a personalized and safe experience. Maestro's Support Service provides unparalleled 24/7 North American based live support and education services. About Maestro PMS Maestro is the preferred Web Browser based cloud and on-premises PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals, and multi-property groups. Maestro's PCI certified and EMV ready enterprise system offers a Web browser version (or Windows) complete with 20+ integrated modules on a single database, including mobile and contactless apps to support a digitalized guest journey as well as staff operations. Maestro's sophisticated solutions empower operators to increase profitability, drive direct bookings, centralize operations, and engage guests with a personalized experience from booking to check out and everything in between. For over 40 years Maestro's Diamond Plus Service has provided unparalleled 24/7 North American based support and education services to keep hospitality groups productive and competitive. Click here for more information on Maestro. Click here to get your free PMS Buying guide. Barb Worcester NORTHWIND-Maestro
Zawya
14-07-2025
- Business
- Zawya
Abu Dhabi hotel performance jumps during Eid Al-Adha
Abu Dhabi's hotel industry recorded its highest June occupancy and revenue per available room since 2009, due to improved performance during Eid al-Adha, according to preliminary data from CoStar. The occupancy rate increased by 5.0% to 71.9%, with an average daily rate (ADR) of AED496.78 ($135.25) and a revenue per available room (RevPAR)of AED357.10. The market's average daily rate was its highest for a June since 2010. The occupancy peak was at 91.5% on 6 June, pushing RevPAR to a monthly high of AED602.47. The highest ADR was posted on the following night (7 June) at AED663.71. -TradeArabia News Service Copyright 2024 Al Hilal Publishing and Marketing Group Provided by SyndiGate Media Inc. (
