Latest news with #iQorCXBPO™
Yahoo
9 hours ago
- Business
- Yahoo
Meet With iQor CXBPO™ at Customer Contact Week Las Vegas 2025
Industry Experts to Showcase infinityAiQ™ Platform and Next-Gen VOC Analytics FT. LAUDERDALE, Fla., June 03, 2025 (GLOBE NEWSWIRE) -- Leaders from iQor CXBPO™, an award-winning customer experience business process outsourcing (BPO) solutions provider unifying AI, analytics, and human expertise, will exhibit at Customer Contact Week (CCW) Las Vegas 2025 at Caesars Forum from June 10 to 12. As the world's largest customer contact event, CCW provides a premier platform for CX leaders to explore cutting-edge innovations and strategic insights shaping the future of customer service. Attendees are invited to connect with iQor's CX experts to learn how global brands are leveraging the company's operational excellence, AI-enabled solutions, and next-generation VOC analytics to drive efficiency, reduce costs, and elevate customer satisfaction. iQor will highlight the power of its infinityAiQ™ platform, the engine that powers its revolutionary CXBPO™ model, turning every customer interaction into business intelligence and every CX process into a growth opportunity — unifying people, processes, and insights to deliver value like never before. Backed by a global team of 180+ data scientists, analysts, and Ph.D.s., iQor's integration of AI and analytics combines proprietary tools, enriched datasets, and advanced partner technologies for exceptional CX. iQor will also demonstrate the benefits of its collaboration with OpenAI. iQor is the first CXBPO to integrate OpenAI's advanced language models into its proprietary analytics platform, empowering brands to instantly analyze customer sentiment and behavior across millions of interactions. This real-time intelligence enables personalized experiences, proactive issue resolution, and smarter decision-making throughout the customer journey. Stop by Booth 1624 in the Expo Hall between 8 a.m. and 5 p.m. PDT on Tuesday, June 10; between 8 a.m. and 6 p.m. PDT on Wednesday, June 11; and between 8 a.m. and 5:30 p.m. PDT on Thursday, June 12, to explore how AI-driven solutions can transform your customer experience strategy. To book time with an iQor CX leader, visit the iQor CCW Las Vegas 2025 event page. To learn more about CCW Las Vegas 2025, visit the official event website. About iQor CXBPO™iQor CXBPO™ is a trusted partner in intelligent customer experience solutions, delivering exceptional results for global brands. With 40,000 employees across 10 countries, we combine 30 years of industry expertise with cutting-edge AI-driven innovations to optimize customer interactions at every stage. Our agile, scalable solutions ensure seamless omnichannel engagement, driving loyalty and measurable business success. Recognized as a Great Place to Work® and a leader in CX excellence, we elevate performance through a people-first approach, operational expertise, and secure, technology-enabled solutions. Learn more at CONTACT: Contact Nicole Gobbo Director of Communications
Yahoo
27-05-2025
- Business
- Yahoo
iQor CXBPO™ Expands in Santa Rosa With a New State-of-the-Art CX Facility
Strategic Expansion Enhances iQor's Scalable Capabilities to Drive Transformational CX and Meet Growing Demand FT. LAUDERDALE, Fla., May 27, 2025 (GLOBE NEWSWIRE) -- iQor CXBPO™, an award-winning customer experience business process outsourcing (BPO) solutions provider, today announced the expansion of its operations in Santa Rosa, Philippines. The new facility enhances iQor's ability to support its growing client base while reinforcing its commitment to delivering best-in-class customer experiences. 'At iQor, we harness technology and innovation to create exceptional experiences for our employees and clients,' said Regional President – Philippines Fleurette Navarro. 'Santa Rosa's strong infrastructure and skilled workforce make it an ideal location for our continued growth. This expansion strengthens our ability to deliver outstanding CX solutions and AI-powered analytics while fostering a dynamic work environment that benefits our team members and the local community.' Santa Rosa's 25,000-square-foot site adds 400 seats, with room to grow. This expansion brings iQor's footprint in the Philippines to 18 locations totaling over 1 million square feet. 'The continued growth of the BPO industry in the Philippines reaffirms our country's position as a premier destination for innovation, talent, and service excellence,' said Jack Madrid, President and CEO of IBPAP. 'iQor's expansion highlights the confidence that global companies place in the capabilities of the Filipino workforce. We welcome their ongoing investment, which contributes to the professional development of our people and strengthens the country's leadership in the global customer experience arena.' iQor's infinityAiQ™ platform harnesses AI to enhance every stage of the customer experience journey through technology, talent, and data-driven insights. From recruiting and training to performance management and compliance, infinityAiQ™ empowers high-performing teams with intelligent tools and real-time analytics. These innovations accelerate hiring and onboarding while driving efficiency, agility, and customer satisfaction that accelerates business growth for clients. iQor is a value-driven, Great Place to Work®-Certified™ global business process outsourcing organization committed to creating rewarding experiences and human connections. Employees enjoy flexible work-in-office and work-at-home positions. iQor's 18 contact centers in the Philippines archipelago span Luzon, Visayas, and Mindanao. Interested candidates are encouraged to apply at About iQor CXBPO™iQor CXBPO™ is a trusted partner in intelligent customer experience solutions, delivering exceptional results for global brands. With 40,000 employees across 10 countries, we combine 30 years of industry expertise with cutting-edge AI-driven innovations to optimize customer interactions at every stage. Our agile, scalable solutions ensure seamless omnichannel engagement, driving loyalty and measurable business success. Recognized as a Great Place to Work® and a leader in CX excellence, we elevate performance through a people-first approach, operational expertise, and secure, technology-enabled solutions. Learn more at CONTACT: iQor Global Contact Nicole Gobbo Director of Communications iQor Philippines Contact Marilou Vergara Director, Marketing Operations – Philippines
Yahoo
17-03-2025
- Business
- Yahoo
iQor CXBPO™ Appoints First Filipina Country Leader in the Philippines
Strategic Leadership Changes Strengthen Local Decision-Making and Drive Growth in Key Markets FORT LAUDERDALE, Fla., March 18, 2025 (GLOBE NEWSWIRE) -- iQor CXBPO™, an award-winning customer experience business process outsourcing (BPO) solutions provider, today announced the appointment of Fleurette (Flo) Navarro as Regional President – Philippines, marking a historic leadership milestone as the first Filipina executive to lead the company's Philippines' organization. This appointment is part of a broader leadership realignment aimed at enhancing local decision-making, agility, and strategic growth across global markets. Country leaders will now oversee administration, facilities, human resources, and recruiting functions within their respective regions, enabling localized execution, streamlined decision-making, and seamless integration of local policies and cultural priorities. Sonia Goyal will lead Global Human Resources Operations, driving strategic HR initiatives and overseeing a Center of Excellence dedicated to transforming people practices through technology and AI. 'These strategic leadership realignments reinforce our commitment to excellence, innovation, and employee engagement,' said Chief Administrative Officer Art DiBari. 'Flo is the first Filipina executive to lead our Philippines organization—a milestone that brings immense pride to our team. We are confident these changes will enhance our ability to deliver world-class CX solutions while fostering an agile, collaborative, and people-centric culture.' As Regional President – Philippines, Navarro will oversee human resources, recruiting, and administrative functions in the Philippines, while managing external relationships with industry bodies, government agencies, and academic institutions. With 17 contact centers spanning the Philippine archipelago and a workforce of 31,000 in-country solutionists, this new role will drive continued growth in the region. Navarro will report to DiBari. With more than 25 years of experience in the BPO industry, Navarro has held senior leadership positions at HSBC, CapitalOne, and Tata Consultancy, gaining deep expertise in operations, account management, training, quality assurance, and human resources. Since joining iQor in 2017, she has played a pivotal role in reshaping the company's talent strategy, earning Great Place to Work® Certifications™ in the Philippines, India, and Colombia. Most recently, as Global Chief People Officer (2023–2025), she led human resources, recruiting, payroll, compensation, and benefits strategies, significantly impacting iQor CXBPO™'s workforce and business outcomes. 'I am honored to take on this role and excited to continue elevating iQor CXBPO™'s Philippines organization,' said Navarro. 'Our people are at the heart of everything we do, and I look forward to strengthening our presence, fostering innovation, and driving meaningful results for our employees, clients, and stakeholders.' Goyal will lead Global Human Resources Operations, overseeing human resources and recruiting functions outside Colombia, India, the Philippines, and Trinidad and Tobago. Since joining iQor in 2014, Goyal has implemented transformative human resources strategies that have enhanced performance, profitability, and employee engagement. She has also led major global hiring initiatives, including the launch of iQor CXBPO™'s Trinidad sites and the expansion of bilingual operations in Medellín, Colombia. 'I'm excited to lead our global HR operations at such a pivotal time for iQor CXBPO™,' said Goyal. 'This realignment strengthens our ability to attract and retain top talent while driving excellence in HR practices worldwide.' For more information about iQor CXBPO™ and its leadership, visit About iQor CXBPO™iQor CXBPO™ is a trusted partner in intelligent customer experience solutions, delivering exceptional results for global brands. With 40,000 employees across 10 countries, we combine 30 years of industry expertise with cutting-edge AI-driven innovations to optimize customer interactions at every stage. Our agile, scalable solutions ensure seamless omnichannel engagement, driving loyalty and measurable business success. Recognized as a Great Place to Work® and a leader in CX excellence, we elevate performance through a people-first approach, operational expertise, and secure, technology-enabled solutions. Learn more at CONTACT: Contact Nicole Gobbo Director of Communications
