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Australia's TPG Telecom flags cyber incident in its iiNet system
Australia's TPG Telecom flags cyber incident in its iiNet system

Time of India

time2 days ago

  • Business
  • Time of India

Australia's TPG Telecom flags cyber incident in its iiNet system

Australia's No. 2 internet provider TPG Telecom said on Tuesday it is investigating a cyber incident where an unknown third party secured unauthorized access to an order management system under its iiNet system. A list of 280,000 active email addresses and around 20,000 active landline phone numbers, among others, were extracted from the iiNet system, the company said. Additionally, around 10,000 iiNet user names, street addresses and phone numbers were compromised, along with a number of passwords. TPG Telecom acquired the impacted internet provider in 2020 to create and track orders for its services, such as broadband connections. The firm said the order management system, a software tool to help keep track of customer orders, does not contain details of identity documents or banking information. TPG Telecom said it currently does not estimate any impact to its broader systems. It has engaged external IT and cyber security experts after confirming and removing the third party access over the weekend. Early investigations suggested that the access was gained through stolen account credentials from an employee.

Cyberattack exposes details of thousands of internet provider iiNet's customers
Cyberattack exposes details of thousands of internet provider iiNet's customers

ABC News

time2 days ago

  • Business
  • ABC News

Cyberattack exposes details of thousands of internet provider iiNet's customers

Australia's second-largest internet provider has compromised the email addresses or phone numbers of hundreds of thousands of customers. A list of about 280,000 active email addresses and roughly 20,000 active landline phone numbers was extracted from iiNet's order management system, parent company TPG has revealed. Another 10,000-odd iiNet user names, street addresses and phone numbers and about 1,700 modem set-up passwords were also believed to have been accessed by an unknown third party. The third party gained access to the system after stealing account credentials from an employee, early investigations suggest. The hack was confirmed on Saturday, but TPG did not notify iiNet customers or its shareholders until Tuesday morning. "We unreservedly apologise to our iiNet customers impacted by this incident," TPG said in a statement to the Australian Securities Exchange. "We will be taking immediate steps to contact impacted iiNet customers, advise them of any actions they should take and offer our assistance. "We will also contact all non-impacted iiNet customers to confirm they have not been affected." The system caught up in the data breach is used to track iiNet orders, such as broadband connections. No credit cards, banking details, or customer ID documents such as passports or driver's licences were exposed as that information was not held in the system, the company said. The telco has removed the unauthorised access from its system and hired external IT and cybersecurity experts to assist its response. It is also liaising with the Australian Cyber Security Centre, the National Office of Cyber Security, the Office of the Australian Information Commissioner and other relevant authorities. "We do not currently have any evidence to suggest an impact to our broader systems or other customers," TPG said. TPG Telecom Group holds the second largest share of Australia's internet market, with TPG, Vodafone, iiNet and Internode among its stable. iiNet customers have been urged to remain vigilant to any suspicious communications received via email, text, or phone call. A dedicated hotline has been set up for customers with concerns. AAP

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