7 days ago
'Do DWP make calls on Sundays or is it a scam?'
People have questioned whether it was normal for the Department of Work and Pensions (DWP) to contact them at weekends, or if they were being targeted by scammers.
A number of Reddit users reported receiving calls on Sunday, which they thought was unusual.
One forum user said their mum had received a text requesting a phone call within an hour to discuss their mandatory reconsideration for Personal Independence Payment (PIP).
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But due to it being sent on Sunday, it made them slightly suspicious.
The post read: "My mum got a text about how they want to speak to us in an hour to discuss about the PIP mandatory reconsideration we submitted.
"Is this usual for them to call on a Sunday or is it a scam?"
One response read: "Someone has commented on another post that they were called today and the DWP agent said they were working overtime to clear a backlog.
"That may be why there have been a few posts about Sunday calls. Makes sense!"
A second wrote: "Well I don't care what day of the week they call me, I just wish they would hurry up!
"I'm heading into nine weeks since submitting my mandatory reconsideration and the stress is really getting to me."
Another said: "This is the second post I've seen about a Sunday call today I hope it genuine and not a scam did they call of a landline number or unknown?"
This prompted a response from the original poster, who confirmed it was official contact.
They said: "Yes, it was genuine and I got the outcome I was hoping for."
