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I changed phone deal to save money – then EE said I wracked up £94 in extra charges
I changed phone deal to save money – then EE said I wracked up £94 in extra charges

The Sun

time6 days ago

  • Business
  • The Sun

I changed phone deal to save money – then EE said I wracked up £94 in extra charges

Q. I've had a mobile phone contract with BT for the last eight years and currently pay £12.66 a month. In April, I was offered a new contract with more data for just £10 a month. 1 The contract was provided by EE as the two networks are merging. I was pleased with the offer so I agreed and signed up. But I was shocked when I received my first bill for March. I was charged an eye-watering £56 - £43.34 more than in February. The next month another shock bill followed, this time for £58. Both times I was told that I had gone over my data allowance. When I called and asked what I had used the extra data for I was told that the company does not have the information. I thought this was unfair, especially as I had set up a £40 bill cap on my account. I have spent hours on the phone trying to sort this out. Is there anything you can do? Malcolm Finch, via email. A. We all use data to scroll on social media, surf the web and stay connected to our loved ones. But in this situation your contract caused a disconnect between you and EE. It is important to read the terms and conditions of a mobile phone contract before you sign up. Although it may seem similar to your current plan, there could be higher fees or penalties if you make too many calls, use extra data or send lots of texts. This is what happened in your case. BT said you exceeded your data limit on your March and April bills. You were charged for the data you used up to your spending cap of £40 a month. A spending cap allows you to limit how much you can use your phone outside of your normal plan. BT has agreed to refund you £79.98 for the additional charges as a gesture of goodwill. A member of its team has also called to explain how the spending cap works so you do not get hit with a big bill again. This case shows how important it is to set a spending cap that you can afford. It should help you to limit how much you spend on roaming, picture messages and texts, which can stop you racking up extra charges. If you have a spending cap in place then your provider should let you know when you are getting close to your allowance. That's why I was very surprised that EE unwittingly let you rack up such a big bill, but I'm glad you have got your money back. Squeeze team total: £224,628.

Key advice given as 'network issues' leave patients unable to make 999 calls
Key advice given as 'network issues' leave patients unable to make 999 calls

Yahoo

time24-07-2025

  • Health
  • Yahoo

Key advice given as 'network issues' leave patients unable to make 999 calls

Members of the public are being advised to call 999 on their landline due to mobile phone network issues affecting calls to the ambulance service. Customers with major mobile phone companies EE, Vodafone and Three are experiencing issues with services this afternoon (Thursday, July 24). South Western Ambulance Service NHS Foundation Trust took to social media to inform patients that they had been made aware of difficulties with making and receiving telephone calls in the South West region. 🚨 Please see the below message regarding ongoing issues with some mobile phone providers, and the impact it is having on calling #999 🔽 — South Western Ambulance Service (@swasFT) July 24, 2025 They are advising patients experiencing issues with their mobile phone provider to either use a landline or use a different mobile phone network. "We have been made aware that some mobile phone networks are experiencing issues with making and receiving telephone calls in the South West region. Read more Inside the cheapest property currently on the market in Swindon In the Dock: Stolen engagement ring, drunk and disorderly and poaching Pedestrian hospitalised after crash with car on busy A-road "We are engaging with partners to urgently address this however we know this outage is impacting on the ability to make 999 calls. "We are advising the public to please use a landline or try a different mobile network, where difficulties are found, to call 999. "Once calls are connected, our systems are working normally." The mobile phone companies say they are investigating the issues and hope to have an update as soon as possible.

Phone repairman who sent himself explicit images from 5 customers' phones gets jail
Phone repairman who sent himself explicit images from 5 customers' phones gets jail

CNA

time24-07-2025

  • CNA

Phone repairman who sent himself explicit images from 5 customers' phones gets jail

SINGAPORE: A man tasked with repairing customers' mobile phones transferred explicit or intimate images to himself and was caught only when a customer's husband discovered his wife's photos had been forwarded. Low Jwen Sern, a 27-year-old Malaysian, was sentenced to six months' jail on Thursday (Jul 24). He pleaded guilty to one count of possessing intimate images without consent, with another four charges taken into consideration. The court heard that Low was a sales assistant at Fangli Trading, a phone repair shop at Block 727, Clementi West Street 2. From 2022 to 2024, Low routinely browsed customers' devices left for repair. He looked through private messages and photo galleries for intimate and explicit content of women. When he found such images or videos, he would forward them to his own device, mostly using the AirDrop function on Apple phones, and keep them "for his own sexual pleasure", the court heard. CAUGHT BY A PROMPT On Sep 23 last year, a man left his Android phone at the shop to fix a charging issue. Two days later, after the repair was completed, Low accessed the phone's photo gallery and WhatsApp chats. He found between 12 and 15 intimate images of the man's wife – some showing her in lingerie, others nude, with her face visible. As it was an Android phone without the AirDrop function, Low used a Bluetooth transfer feature to send the images to his company phone, before forwarding them via WhatsApp to his personal iPhone. When the victim's husband collected his phone, he noticed a prompt indicating the images had been forwarded. The couple were outraged and distressed, and the husband lodged a police report. Investigations found that Low had transferred at least 71 intimate or explicit photos and eight videos from five customers. He admitted there were others, but could not recall details as he had deleted the media. His actions went undetected for years because Apple devices do not maintain a log of AirDrop transfers, the court heard. Deputy Public Prosecutor Jeremy Bin sought a jail term of six to seven months. He said Low engaged in surreptitious conduct to obtain the content without the victims' knowledge or consent. "Furthermore, given that smartphones are now ubiquitous and getting cheaper to acquire, it has resulted in it becoming easier for like-minded offenders to prey on unsuspecting victims for their personal gratification," he said. Mr Bin also cited an investigative report by CNA that found three in 10 phone repair shops had accessed private data on customers' devices without permission, saying it appears to be a widespread problem that is difficult to detect. Low had deliberately targeted Apple devices to evade detection, showing clear premeditation, he added.

Rogers Raises Revenue Outlook After Buying Toronto Sports Teams
Rogers Raises Revenue Outlook After Buying Toronto Sports Teams

Bloomberg

time23-07-2025

  • Business
  • Bloomberg

Rogers Raises Revenue Outlook After Buying Toronto Sports Teams

Rogers Communications Inc. beat analysts' estimates in the second quarter, posting higher sales in its wireless and media divisions, and raised its 2025 revenue outlook after buying control of Toronto's basketball and hockey teams. Canada's largest mobile phone company earned C$1.14 per share on an adjusted basis in the second quarter, more than the C$1.10 expected by analysts in a Bloomberg survey.

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