Latest news with #moving
CBS News
an hour ago
- Business
- CBS News
A Pittsburgh-area family said their out-of-state move became a giant headache. Here's their warning.
A Fayette County family is sending a warning message to others who may be looking to move out of the state. Ashley Krzysiak recently moved from Uniontown to Florida and hired Don Farr Moving and Storage out of West Mifflin to pack up, load and haul her and her in-laws' belongings. "Upon the estimate, we had both homes looked at by a gentleman named Nick. He came through to inventory both homes. My home, at the moment, wasn't boxed up yet. It was just the physical items in each room. My in-laws' home was almost fully boxed up. So, inadvertently, through the inventory process, we got the quote. We settled on Don Farr. We were a go. We were excited," Ashley Krzysiak said. Krzysiak said she was quoted $18,088 for the move. She paid in full before delivery. "We provided a $5,000 deposit to book the move there. I don't remember the specific date, but you had to have a $5,000 deposit. We did that, and then the remainder, they required the full moving cost before they showed up, which was bothersome to us. But again, we are trying to withhold our end of the agreement. We didn't think anything of it," Krzysiak said. She said the movers showed up on July 14. By the afternoon, she said it was clear not everything from both homes would fit into one truck. "The decision was made to bring in a second truck," Krzysiak said. "So, the next morning, they went to my in-laws and brought that truck, filled it up to capacity, and then brought in an Enterprise rent-a-truck to pick up the overflow. It was explained to us by Don Farr's team that truck was going to be brought back to the warehouse, that second truck was going to be offloaded off of the Enterprise rent-a-truck and then onloaded to a Don Farr moving truck, which was subsequently going to follow our first truck to Florida." On the day of delivery, July 19, Krzysiak said only one truck showed up. "When that second truck never showed, that was a huge surprise because here we're anticipating furniture, clothing, items that they needed, that we needed, and really was my in-laws whose truck was missing," Krzysiak said. Krzysiak said she immediately worked to get in touch with Don Farr Moving and Storage for answers. "The only communication that we had with Don Farr from the moment the truck pulled away from Pennsylvania 'till the arrival on the 19th in Florida was on Friday the 18th, when we received a phone call looking for more money because they said the truck was 3,000 pounds overweight," Krzysiak said. "When we got the phone call on Friday the 18th, it was basically, 'you're 3000 pounds overweight, pay $2,000 or we're not delivering on Saturday.' So, that was a huge red flag for us." Krzysiak said they came to an agreement to split the difference and settled on paying an extra $900. Krzysiak said she wasn't hearing back from the company and decided to take her concerns to social media. "I had to, unfortunately, take the matters into my own hands and utilize social media to try to gain some traction, to try to get their attention because we weren't getting anywhere by communicating," Krzysiak said. "The post specifically said, 'Hey, we're missing an entire truck. My father-in-law is on a mattress on the ground' and instead of problem solving and saying, 'Hey, here's where the truck whereabouts are. Here's where your items are. Here's where, when we can deliver immediately,' it was, 'We can possibly get to you by the 31st,' and they were appalled that we would allow him to sleep on the floor, as if that was our intention, or are we were in control of that," Krzysiak said. Krzysiak said Don Farr Moving and Storage then offered to purchase and deliver the family a bedframe. In an email shared with KDKA-TV, the claims department with Don Farr Moving and Storage said, "I would like to have a replacement bed frame delivered to your residence today, if possible." The email went onto say, "While I know there may be other concerns from your relocation, I hope this step can offer a bit of comfort and be resolved quickly with your cooperation." "This wasn't a matter of a missing bed frame. This was a matter of an entire truck missing," Krzysiak said. She said the company then blocked her on social media. On July 24, she said the company called with a tentative plan to deliver the second truck on July 31 and offered her a $2,500 refund. "The contingency was if I would sign a non-disclosure, take the post down because it's not a good look on their company. And then that would be the only way that they would consider any type of reimbursement for the family beyond the initial small 10% off," Krzysiak said. "A refund with a silence offer." Krzysiak said they denied the refund. "The operations manager, his name is James, reached out to us, and he was polite and respectful and really came from an angle of wanting to problem solve. But the problem solve was offering a small refund out of good faith, just for the inconvenience, and this was prior to having a date for when the second truck actually was going to come and before the second truck even came to know how poor of a condition those items arrived in. So, I declined that initial offer of that small refund," Krzysiak said. She said after that, conversations about when a truck driver was available to drive the second truck down continued. "The power of social media, you know, did its thing, thank goodness. So, when we finally got a response that was probably within 24 hours of that initial offer, they had a driver that was freed up. That driver was to leave, I believe it was either Thursday or Friday, but the arrival date was just this past Sunday, the 27th," Krzysiak said. The truck arrived on Sunday, July 27, but Krzysiak said matters only got worse. "I was really hopeful that that truck was going to come on Sunday and it was going to be a redemption moment," Krzysiak said. "When that truck arrived and it opened up, we kind of gasped. Every piece of furniture, the boxes, were completely smashed. Whether they were marked fragile or not, it didn't matter. And it just kind of got more and more heartbreaking as the truck continued to get offloaded." She said she took pictures of all the items damaged and sent them to Don Farr Moving and Storage, and posted the latest update on the move to her social media. "The communication is pretty much nonexistent at this point because they continue to say, because I continue to take to social media, that they are no longer willing to speak to me," Krzysiak said. Krzysiak said that after the second truck was unloaded, she began to review the inventory paperwork from the company and found that a washer and dryer that weren't theirs were loaded on the truck. "Both of our homes, we have washers and dryers in them, and we left our washers and dryers in Pennsylvania. So, I'm not sure what else was on the truck that was not ours. And I don't know specifically because I didn't physically look in the truck, because I, again, was trustful of the company, that that was something that they had integrity, and there was not going to be a surprise. But lo and behold, it turns out, there were other families' belongings on the truck that shouldn't have been there," Krzysiak said. KDKA-TV reached out to Don Farr Moving and Storage to learn more about what happened. According to the owner's son, David Fix, "The Krzysiak's signed contract listed approximately 405 items to be moved. However, upon commencement of the move approximately 850 items were ultimately shipped—more than double the estimated volume. Despite this, our goal remained the same to deliver all the customer's belongings efficiently and securely." Fix went on to say that due to the unexpected "volume discrepancy," a second truck was needed. "Don Farr Moving negotiated a discounted rate of right around a 10% increase to accommodate the customer and complete the move despite the workload doubling in size," Fix said. "We offered that reduced increase as a gesture of goodwill, knowing it was a frustrating situation and wanting to make it a little easier on the customer." KDKA-TV asked Fix if it is standard policy to offer to buy and deliver an item for a customer who is waiting for their delivery, referring to the bedframe. "The customer posted on social media the evening of July 21st, stating a bedframe was missing. Don Farr Moving responded quickly and offered to buy and have a bedframe delivered on July 22nd, which the customer declined. It should be noted that Don Farr Moving had already delivered several beds on the July 19th offload. Concerns about damage were also reported at that time. Our in-house claims department was immediately notified & sent claims paperwork to the customer & explained the claims process. We additionally placed our own insurance provider on notice at that time," Fix said. Fix went on to say that is not something they typically do, "but we offered it in good faith just to help make the situation right." KDKA-TV then asked if it is typical to add another customer's items to a truck for another delivery, and why a washer and dryer were on the truck. "The Krzysiak move was conducted on a consolidated route, which is common practice in the moving industry. Each shipment is inventoried, labeled, and separated. In this case, the only additional items on the truck were a rug and legs to a café table that were part of a separate delivery for a U.S. service member in Alabama, scheduled for delivery on the return leg of the trip," Fix said. Fix went on to say, "We recognize that this situation did not meet ours or the customer's expectations and are committed to working in good faith to bring it to a fair resolution. Don Farr Moving & Storage has served the Pittsburgh community and beyond for decades, and we remain focused on delivering quality, reliable moving services." "My hopes, obviously, are that we can share awareness of the situation so we can ensure that something like this doesn't occur again. Also, just to make sure that we're rightfully compensated," Krzysiak said. "I absolutely want this to just go away, as much as anyone else does. But the reality is that there's been a lot of wrongdoing, a lot of lack of communication, damage to items, breach of contracts." Krzysiak said her family is now working with an insurance provider and has not heard from the owners of the company since. If you're planning a move, you do have rights. In fact, the federal government launched a campaign back in 2019 to help protect customers when moving from state to state. More can be found online. In this case, the Krzysiaks say they have filed complaints with the Better Business Bureau and Federal Motor Carrier Safety Administration.
CBC
a day ago
- Entertainment
- CBC
Behind the scenes with the team that produced Chappell Roan's latest music video teaser featuring Saskatchewan
In her latest single, The Subway, American artist Chappell Roan says she's had enough and is moving to Saskatchewan. CBC spoke to local marketing company Captive Media, which shot the video teaser for the single.
Yahoo
3 days ago
- General
- Yahoo
I moved from New York City to Texas for my husband. Now, we're divorced, and I'm full of regret and far from home.
I didn't want to move to Texas, but felt like I had little choice. Looking back, I wish I'd stuck up for myself and had more serious conversations before moving. I would have asked my now ex-husband how he envisioned our future and if we could update our prenup. I never imagined living anywhere else but New York City. It's where my grandparents met, where I went to college, got married, and gave birth to my two kids. So, when my husband suddenly wanted to move to his home city of Houston after four years of marriage, it came as a shock. He was the breadwinner of the family, so I agreed without much fuss. He said it would be temporary, but I felt nervous in my gut. Two months later, we were packed and off to Texas. Three years later, I was going through a divorce and stuck here. Looking back, there are many things I wish I'd asked and done differently before we moved. It probably wouldn't have prevented our divorce, but it could have prevented, or at least curtailed, the pain and regret I still feel five years after. I should have asked how my ex imagined our future 5 and 10 years later Perhaps, if I'd been clearer on his intentions for our future, I may have never agreed to leave New York. I never asked because I feared it could lead to a fight. During the divorce, I actually did ask him where he wanted to live long-term because I really did not know his feelings. Of course, he wanted to stay in Houston, where his family, friends, and memories were. And because our divorce was filed in Houston, that is what happened. We stayed. I was more homesick than ever during the divorce process. Houston was an unfamiliar place. I didn't know anyone here, and adjusting to divorced motherhood while getting my own apartment, car, and job felt very isolating. I should have changed our prenup before moving Another thing I should have done was to change our prenup to include a split of some assets. I had signed a terrible prenup days before our wedding, before having kids, that offered me one year of my rent paid by my ex. The agreement waived spousal support and decreed that none of the property or assets acquired during our marriage was marital property, so nothing was split, and I didn't receive a share of retirement benefits. If talking about our future would have started a fight, I was pretty anxious that discussing changes to the prenup might end the marriage right then and there, so I never brought it up, and we never updated the terms, even after having kids. I put my career on hold to raise the kids, but this meant that I didn't protect myself financially while married, and so I didn't have any savings to carry me through when everything fell apart. I had been foolish to believe there was going to be good faith and care during the divorce. If I could, I would have altered the prenup to include a portion of retirement benefits from the length of the marriage so I had more of a financial cushion to support myself afterward. I should have been more involved with our housing situation Before moving over 1,000 miles from my roots, I wish I had asked that we purchase a home, even a small one or a fixer-upper. I would have requested that the property be in both our names. As a stay-at-home mom, it would have given me some security that my well-being was considered, or, on the flip side, if he'd refused, I may have had more clarity that my well-being was not being considered. In Texas, we rented a home at first, and then moved to a small apartment, where my ex remained after the divorce, and I found a new apartment to live in. I wish I'd stood up for myself more Staying quiet, not having these important conversations, and going with the flow put me at risk. I'm still recovering, years later. My eyes well up when I think about how far my home is. The distance, time, money, and planning it takes to return to visit New York is overwhelming, though I manage it once a year or so. I can't help but think about how life would have looked if I spoke up. I wish I had those conversations before moving so far away from where I'm from, to ensure the plans involved my well-being and happiness. Living in Texas until my kids finish high school, at least, is not what I expected, but I'm trying to focus less on my displacement grief and more on making memories with my kids, no matter where we live. Read the original article on Business Insider Solve the daily Crossword
Yahoo
4 days ago
- Yahoo
Here are the 5 biggest US cities where the most Oklahomans are moving, according to U-Haul
A new analysis from U-Haul found the five biggest US cities where the most Oklahomans are moving. The moving truck rental company looked at its one-way customer transactions between January and July 2025, for moving containers bound for the 35 metro areas with populations greater than 2 million. It then determined the most common state and metro-area origins for those trucks. Folks from Oklahoma and the OKC metro area were in the top lists for five US cities. Here's what we know. 5 biggest US cities Oklahomans moved to in 2025 As it turns out, Oklahomans that are moving to large cities are most commonly staying in the region. Four out of the five cities for which Oklahoma or Oklahoma City was a top origin area were in Texas, while the fifth is the bi-state metropolitan area of Kansas City, which straddles Missouri and Kansas. Here's which big metropolitan areas Oklahomans were moving so far in 2025: Austin Oklahoma was the sixth-most common origin state, excluding Texas, for people moving to Austin. Dallas Oklahoma was the top most common origin state, excluding Texas, for people moving to Dallas. Oklahoma City was the top most common origin metro area, outside of Texas, for people moving to Dallas. Houston Oklahoma was the fifth-most common origin state, excluding Texas, for people moving to Houston. Oklahoma City was the fifth-most common origin metro area, outside of Texas, for people moving to Houston. Kansas City Oklahoma was the third-most common origin state, excluding Missouri and Kansas, for people moving to Kansas City. San Antonio Oklahoma was the eighth-most common origin state, excluding Texas, for people moving to San Antonio. This article originally appeared on Oklahoman: U-Haul: The 5 biggest US cities Oklahomans are moving to in 2025 Solve the daily Crossword
Associated Press
5 days ago
- Business
- Associated Press
My Good Movers Expands Nationwide and Helps Consumers Find Reliable Movers with Ease
Miami, Florida--(Newsfile Corp. - July 26, 2025) - My Good Movers, a leading platform for interstate and long-distance moving comparison and reviews, announces its nationwide expansion, now supporting consumers across all 50 U.S. states. The company's mission to simplify relocation by offering trusted, transparent moving options becomes fully available coast to coast. In recent years, U.S. relocation trends have shifted. According to the National Movers Study, 28% of interstate moves were motivated by a desire to be closer to family, and moves to Sunbelt states rose by more than 60% in states like South Carolina and Alabama. To meet growing demand, My Good Movers has scaled rapidly, now featuring thousands of verified moving companies across the nation. [ This image cannot be displayed. Please visit the source: ] Trusted movers, nationwide To view an enhanced version of this graphic, please visit: My Good Movers empowers consumers with up-to-date data, verified reviews, and a user-friendly cost calculator. The platform compiles real customer feedback from sources like Google, BBB, Trustpilot, and other verified channels, ensuring credibility and transparency. Key features include: 'Our nationwide rollout makes it easier than ever for Americans to compare and hire reliable movers,' said the CEO of My Good Movers. 'Transparency, verified reviews, and user empowerment stay at the core of what we do.' To date, My Good Movers lists movers operating in all U.S. states, including fast-growing markets such as Florida, Texas, and California. Users report saving up to 20% on average by comparing multiple quotes, thanks to transparent pricing and side-by-side comparison tools. The platform's licensed recommendations reduce the risk of scams and hidden charges and help consumers find movers suited to their timelines and budgets. Behind the scenes, My Good Movers maintains a content and research team composed of relocation experts, analysts, and digital professionals who vet each moving company using federal compliance data and real customer reviews. The methodology includes: About My Good Movers My Good Movers is a movers directory that provides a platform to consumers to find reliable, licensed, and insured movers across the U.S. By combining independent research, verified customer feedback, and transparent pricing tools, the platform eliminates uncertainty in the moving process and empowers consumers to make informed decisions. My Good Movers has become the trusted resource for long-distance moving in 2025. Media Contact: Jason Paul My Good Movers Email: [email protected] Phone: (239) 799-6077 Web: To view the source version of this press release, please visit
