Latest news with #ofWork
Business Upturn
22-05-2025
- Business
- Business Upturn
Firstsource and Sanas partner to redefine customer conversations with AI
MUMBAI, India , May 22, 2025 /PRNewswire/ — Firstsource Solutions Limited (NSE:FSL ) ( BSE:532809), a leading global provider of transformational solutions and services and an RP-Sanjiv Goenka Group company, has partnered with Sanas, provider of the world's first real-time speech understanding platform, to enable next-level customer conversations powered by AI. Aligned with Firstsource's UnBPO™ philosophy, the integration of Sanas' Real-Time Accent Translation technology marks a strategic leap in AI-first customer experience. This seamless, speech-to-speech solution eliminates accent and language barriers—enhancing clarity, reducing cognitive strain, and empowering agents to connect with global customers more confidently and effectively. As AI moves from pilot to performance, early adopters are already seeing the impact—128% more likely to report high ROI from their AI tools in CX. By embedding intelligent, unobtrusive tech into day-to-day operations, Firstsource is unlocking scalable, measurable value—boosting agent productivity, strengthening conversations, and delivering next-gen CX outcomes at speed and scale. 'At Firstsource, we seek partnerships that reflect our commitment to smart, scalable transformation—solutions that deliver maximum impact with minimal friction, improving both experience and outcomes. Our collaboration with Sanas is a powerful expression of the UnBPO™ philosophy: leveraging intelligent, human-centric technology to elevate performance and ROI. 'The Customer Experience (CX) landscape is undergoing a fundamental shift—from cost efficiency to outcome-driven impact. With Sanas' AI-powered Real-Time Accent Translation, we are enabling more inclusive, fluid customer conversations — irrespective of who the customer is — a consumer, a student, or a patient — without the need for hardware changes or system overhauls. It is an innovation that works in the background but transforms everything. 'This is the Future of Work in action—a seamless human-AI partnership where technology enhances connection, boosts responsiveness, and empowers agents to perform at their best,' said Ashish Chawla , President – CX and Consulting at Firstsource. The technology is industry-agnostic, enabling a host of benefits for enhanced communication across diverse industries. Early implementations of this technology in other enterprises have demonstrated significant performance results: 17% average increase in sales efficiency 21% improvement in Net Promoter Score (NPS) at a Fortune 20 global tech company at a Fortune 20 global tech company 18% average reduction in AHT Zero instances of customers asking to speak with another agent of customers asking to speak with another agent 22% average boost in Customer Satisfaction (CSAT) 95% agent adoption rate 'We're thrilled to partner with Firstsource to bring Sanas' Real-Time Accent Translation technology to their global operations. This collaboration marks a major milestone in our mission to make communication more inclusive and effortless. Our groundbreaking AI technology, combined with Firstsource's customer-first approach, enables contact center agents to have clearer, more effective conversations—regardless of accent or geography. Together, we are setting a new standard for exceptional agent and customer experiences alike,' said Sharath Keshava Narayana , CEO and co-founder, . About Firstsource Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL ) ( BSE: 532809 ) ( Reuters: ) ( Bloomberg: FSOL:IN), is a global leader providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With a global footprint across US, UK, India , Philippines , Mexico , Romania , Turkey , Trinidad & Tobago , South Africa , and Australia , we 'make it happen' for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our inch-wide, mile-deep practitioners work collaboratively, leveraging UnBPO™ — our differentiated approach to reimagining traditional outsourcing — to deliver real-world, future-focused solutions that drive speed, scale, and smarter decision, turning transformation into tangible results for our clients. ( About Sanas Sanas provides the world's first Real-Time Speech Understanding Platform powered by its patented AI technologies. Born from a mission to power a kinder, more compassionate world, Sanas is pioneering a revolution in human connection by making global, real-time communication more inclusive. Today, Sanas offers Real-Time Accent Translation and Two-Way Noise Cancellation. Founded in 2020, Sanas is led by a team of exceptional co-founders, including CEO Sharath Keshava Narayana and CTO Shawn Zhang . ( Logo: View original content: Disclaimer: The above press release comes to you under an arrangement with PR Newswire. Business Upturn takes no editorial responsibility for the same.
Cision Canada
22-05-2025
- Business
- Cision Canada
Firstsource and Sanas partner to redefine customer conversations with AI
BRIDGEWATER, N.J., May 22, 2025 /CNW/ -- Firstsource Solutions Limited (NSE:FSL) (BSE:532809), a leading global provider of transformational solutions and services and an RP-Sanjiv Goenka Group company, has partnered with Sanas, provider of the world's first real-time speech understanding platform, to enable next-level customer conversations powered by AI. Aligned with Firstsource's Un BPO™ philosophy, the integration of Sanas' Real-Time Accent Translation technology marks a strategic leap in AI-first customer experience. This seamless, speech-to-speech solution eliminates accent and language barriers—enhancing clarity, reducing cognitive strain, and empowering agents to connect with global customers more confidently and effectively. As AI moves from pilot to performance, early adopters are already seeing the impact— 128% more likely to report high ROI from their AI tools in CX. By embedding intelligent, unobtrusive tech into day-to-day operations, Firstsource is unlocking scalable, measurable value—boosting agent productivity, strengthening conversations, and delivering next-gen CX outcomes at speed and scale. "At Firstsource, we seek partnerships that reflect our commitment to smart, scalable transformation— solutions that deliver maximum impact with minimal friction, improving both experience and outcomes. Our collaboration with Sanas is a powerful expression of the Un BPO™ philosophy: leveraging intelligent, human-centric technology to elevate performance and ROI. "The Customer Experience (CX) landscape is undergoing a fundamental shift—from cost efficiency to outcome-driven impact. With Sanas' AI-powered Real-Time Accent Translation, we are enabling more inclusive, fluid customer conversations — irrespective of who the customer is — a consumer, a student, or a patient — without the need for hardware changes or system overhauls. It is an innovation that works in the background but transforms everything. "This is the Future of Work in action—a seamless human-AI partnership where technology enhances connection, boosts responsiveness, and empowers agents to perform at their best," said Ashish Chawla, President – CX and Consulting at Firstsource. The technology is industry-agnostic, enabling a host of benefits for enhanced communication across diverse industries. Early implementations of this technology in other enterprises have demonstrated significant performance results: 17% average increase in sales efficiency 21% improvement in Net Promoter Score (NPS) at a Fortune 20 global tech company 18% average reduction in AHT Zero instances of customers asking to speak with another agent 22% average boost in Customer Satisfaction (CSAT) 95% agent adoption rate "We're thrilled to partner with Firstsource to bring Sanas' Real-Time Accent Translation technology to their global operations. This collaboration marks a major milestone in our mission to make communication more inclusive and effortless. Our groundbreaking AI technology, combined with Firstsource's customer-first approach, enables contact center agents to have clearer, more effective conversations—regardless of accent or geography. Together, we are setting a new standard for exceptional agent and customer experiences alike," said Sharath Keshava Narayana, CEO and co-founder, About Firstsource Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL) (BSE: 532809) (Reuters: (Bloomberg: FSOL:IN), is a global leader providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With a global footprint across US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, we 'make it happen' for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our inch-wide, mile-deep practitioners work collaboratively, leveraging Un BPO™ — our differentiated approach to reimagining traditional outsourcing — to deliver real-world, future-focused solutions that drive speed, scale, and smarter decision, turning transformation into tangible results for our clients. About Sanas Sanas provides the world's first Real-Time Speech Understanding Platform powered by its patented AI technologies. Born from a mission to power a kinder, more compassionate world, Sanas is pioneering a revolution in human connection by making global, real-time communication more inclusive. Today, Sanas offers Real-Time Accent Translation and Two-Way Noise Cancellation. Founded in 2020, Sanas is led by a team of exceptional co-founders, including CEO Sharath Keshava Narayana and CTO Shawn Zhang.
Yahoo
22-05-2025
- Business
- Yahoo
Firstsource and Sanas partner to redefine customer conversations with AI
MUMBAI, India, May 22, 2025 /PRNewswire/ -- Firstsource Solutions Limited (NSE:FSL) (BSE:532809), a leading global provider of transformational solutions and services and an RP-Sanjiv Goenka Group company, has partnered with Sanas, provider of the world's first real-time speech understanding platform, to enable next-level customer conversations powered by AI. Aligned with Firstsource's UnBPO™ philosophy, the integration of Sanas' Real-Time Accent Translation technology marks a strategic leap in AI-first customer experience. This seamless, speech-to-speech solution eliminates accent and language barriers—enhancing clarity, reducing cognitive strain, and empowering agents to connect with global customers more confidently and effectively. As AI moves from pilot to performance, early adopters are already seeing the impact—128% more likely to report high ROI from their AI tools in CX. By embedding intelligent, unobtrusive tech into day-to-day operations, Firstsource is unlocking scalable, measurable value—boosting agent productivity, strengthening conversations, and delivering next-gen CX outcomes at speed and scale. "At Firstsource, we seek partnerships that reflect our commitment to smart, scalable transformation—solutions that deliver maximum impact with minimal friction, improving both experience and outcomes. Our collaboration with Sanas is a powerful expression of the UnBPO™ philosophy: leveraging intelligent, human-centric technology to elevate performance and ROI. "The Customer Experience (CX) landscape is undergoing a fundamental shift—from cost efficiency to outcome-driven impact. With Sanas' AI-powered Real-Time Accent Translation, we are enabling more inclusive, fluid customer conversations — irrespective of who the customer is — a consumer, a student, or a patient — without the need for hardware changes or system overhauls. It is an innovation that works in the background but transforms everything. "This is the Future of Work in action—a seamless human-AI partnership where technology enhances connection, boosts responsiveness, and empowers agents to perform at their best," said Ashish Chawla, President – CX and Consulting at Firstsource. The technology is industry-agnostic, enabling a host of benefits for enhanced communication across diverse industries. Early implementations of this technology in other enterprises have demonstrated significant performance results: 17% average increase in sales efficiency 21% improvement in Net Promoter Score (NPS) at a Fortune 20 global tech company 18% average reduction in AHT Zero instances of customers asking to speak with another agent 22% average boost in Customer Satisfaction (CSAT) 95% agent adoption rate "We're thrilled to partner with Firstsource to bring Sanas' Real-Time Accent Translation technology to their global operations. This collaboration marks a major milestone in our mission to make communication more inclusive and effortless. Our groundbreaking AI technology, combined with Firstsource's customer-first approach, enables contact center agents to have clearer, more effective conversations—regardless of accent or geography. Together, we are setting a new standard for exceptional agent and customer experiences alike," said Sharath Keshava Narayana, CEO and co-founder, About Firstsource Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL) (BSE: 532809) (Reuters: (Bloomberg: FSOL:IN), is a global leader providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With a global footprint across US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, we 'make it happen' for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our inch-wide, mile-deep practitioners work collaboratively, leveraging UnBPO™ — our differentiated approach to reimagining traditional outsourcing — to deliver real-world, future-focused solutions that drive speed, scale, and smarter decision, turning transformation into tangible results for our clients. ( About Sanas Sanas provides the world's first Real-Time Speech Understanding Platform powered by its patented AI technologies. Born from a mission to power a kinder, more compassionate world, Sanas is pioneering a revolution in human connection by making global, real-time communication more inclusive. Today, Sanas offers Real-Time Accent Translation and Two-Way Noise Cancellation. Founded in 2020, Sanas is led by a team of exceptional co-founders, including CEO Sharath Keshava Narayana and CTO Shawn Zhang. ( Logo: View original content: Sign in to access your portfolio
Yahoo
17-04-2025
- Science
- Yahoo
AI & Ethics: University of Portland Students Get Real with Artificial Intelligence
University of Portland Ethical AI Initiative will launch in six courses across the academic spectrum in the 2025-26 school year. PORTLAND, Ore., April 16, 2025--(BUSINESS WIRE)--Artificial intelligence will take a front row seat this fall in Dr. Natalie Nelson-Marsh's 'Future of Work' Organizational Communication class at the University of Portland. Students won't simply rely on AI tools and tasks to complete assignments, however. They'll hold AI up to the light, and, through an ethical lens, examine how this ubiquitous technology is rapidly disrupting the global workforce they're about to join. The Future of Work is one of six courses set to pilot the University of Portland's Ethical AI Initiative — a campus-wide endeavor to explore the ethical and societal impacts of artificial intelligence in various fields of study. Launching in the 2025-26 academic year, the Ethical AI Initiative includes Dr. Hannah Highlander's mathematics course, 'Ordinary Differential Equations,' which will guide sophomore-and-junior level students to critically examine the ethical implications of mathematical modeling in machine learning. The initiative will cross over to business analytics, technology in education, and AI's influence on society. As Dr. Nelson-Marsh sizes up the future workplace, she says students in all majors will benefit from grasping AI's impact on organizational culture. "When students understand how human-AI collaboration shapes the way we organize, they are empowered not just to use these technologies — but to integrate them ethically," Dr. Nelson-Marsh said. "This involves more than future-proofing our students' careers. It's about leading conversations that will define the future of work itself." Dr. Valerie Banschbach, Dean of UP's College of Arts and Sciences, says UP is one of the first universities in the nation to offer a cross-curricular Ethical AI Initiative. "As a Catholic, Holy Cross University, we seek to develop the whole person, and that includes accompanying our students as they navigate an AI-shaped world," Dr. Banschbach said. "As we launch this Ethical AI Initiative, it is our aim to incorporate AI tools as we teach about this emerging technology through an ethical lens — providing critical AI literacy and values-based framing." "Our Ethical AI Initiative beautifully reflects our mission and priorities at the University of Portland," said Dr. David Mengel, University Provost. "It offers all our students, whatever their major, opportunities both to use powerful, new AI technologies and also to ask how and for what purposes these tools should be applied." The 2025-26 Ethical AI Initiative builds off the University's commitment to curricular innovation and dialogue in the burgeoning AI arena. Last fall, UP welcomed faculty, administrators and religious affiliates from 19 institutions for a national conference: Catholic Higher Education and AI: Mission-Based Teaching for the Future of Humanity. UP is making plans to host its second AI conference for Catholic higher education leaders in October.
Yahoo
30-01-2025
- Science
- Yahoo
Quantum Startup BTQ Proposes More Energy Efficient Alternative to Crypto's Proof of Work
A recently published journal article by researchers at BTQ, a startup working to build blockchain technology that can withstand attacks from quantum computers, has proposed an alternative to the Proof of Work (PoW) algorithm involving quantum technology. Proof of Work is a blockchain consensus mechanism that secures the Bitcoin network. Participants crunch through vast amounts of math problems to validate transactions. Some have criticized the process as being too energy-intensive, while others have argued the opposite. Quantum computing involves moving away from a process reliant on binary code, ones and zeros, which open and close transistor gates. Quantum bits (qubits) exist in multiple states simultaneously, vastly increasing computational power to the point where modern-day encryption built by classical computers – reliant on transistors and binary code – is threatened. In its paper, BTQ researchers propose a quantum-based alternative called Coarse-Grained Boson Sampling (CGBS). This method uses light particles (bosons) to generate unique patterns—samples—that reflect the blockchain's current state instead of hash-based mathematical puzzles. The random sampling of these patterns would create encryption, in the same way that random numbers form the backbone of encryption made by classical computers. Boson-sampling was initially created to demonstrate something called quantum supremacy, a test that determines when a mathematical equation is too complex for a classical computer. These samples are grouped into categories, called bins, which make it easier to validate the results and confirm the miner's work. This approach replaces traditional cryptographic puzzles of PoW with quantum sampling tasks, significantly reducing energy consumption while ensuring the network remains secure and decentralized. While BTQ's proposal is theoretically interesting, achieving it would require a hard fork of the Bitcoin network with miners and nodes replacing their existing ASIC-based hardware (computers solely made for the PoW consensus mechanism) with quantum-ready infrastructure. This would certainly be a herculean effort and might result in a fork as seen with the Blocksize Wars of years past. Read more: The Blocksize Wars Revisited: How Bitcoin's Civil War Still Resonates Today
