Latest news with #onlineoperations
Daily Mail
2 days ago
- Business
- Daily Mail
M&S to be fully back online by end of month as it recovers from crippling cyber attack
Marks & Spencer's online operation will be 'fully on' by the end of the month as it recovers from a crippling cyber attack, its boss said yesterday. Stuart Machin told the High Street retailer's annual general meeting that he hopes to have the majority of the impact of the hack 'behind us' by August. He is seeking to draw a line under the crisis which he has previously predicted could cost the group around £300million. M&S was forced to halt website orders on April 25 after falling victim to the hack – which has been linked to the notorious Scattered Spider group – but these have now restarted. Machin said: 'Currently, half of online is open but not areas such as Click & Collect. Within the next four weeks we are hoping for the whole of online to be fully on.' The focus will then turn to restoring operations at its Castle Donington depot in the East Midlands, he said. 'We're hoping that by August we will have the vast majority of this behind us and people can see the full M&S,' he said. In an attempt to win back trust after the debacle, Machin revealed the group had written to 500,000 customers whose Click-&-Collect orders were cancelled this spring to 'compensate them for their inconvenience'. Chairman Archie Norman said: 'Hopefully in a few weeks we'll be humming.' Shares rose 0.5 per cent yesterday.
The Independent
2 days ago
- Business
- The Independent
M&S still working to put cyber attack ‘behind us'
Marks & Spencer suffered a "damaging" cyber attack in April, which forced the suspension of its online operations and resulted in the theft of personal customer data. The breach, attributed to "human error," is expected to cost the high street giant approximately £300 million. CEO Stuart Machin anticipates that M&S's online operations will be fully restored within the next four weeks, with the majority of the attack's impact resolved by August. While online sales for certain fashion and home ranges have partially resumed, services like click and collect and next-day delivery are still being reinstated. Chairman Archie Norman stated that executive pay deals, including CEO Machin's recent 39 per cent increase to £7.1 million, could be impacted by any financial performance drop caused by the cyber attack.
Yahoo
2 days ago
- Business
- Yahoo
Worst of cyber attack impact to be over by August, says M&S boss
The boss of Marks & Spencer has said he hopes to have the majority of the impact from its damaging cyber attack 'behind us' by August. Stuart Machin, chief executive of the high street giant, said he hopes its online operations will be running 'fully' within four weeks as it continues to recover. In April, M&S was forced to halt online orders after it was targeted by hackers. Customer personal data – which could have included names, email addresses, postal addresses and dates of birth – was taken during the attack. The M&S 2025 AGM has just kicked off. Our Chairman @therealarchie, Chief Executive @MachinStuart1 and CFO Alison Dolan are joined by broadcaster and author Anita Anand @tweeter_anita who is acting as shareholder advocate in the meeting and raising shareholder questions with the… — M&S News (@MandSnews) July 1, 2025 M&S revealed that the hack was caused by 'human error' and would cost it around £300 million. Last month, it restarted online sales through its website to allow shoppers to buy a selection of its best-selling fashion ranges and new products for home delivery to England, Scotland and Wales. Bosses told the firm's annual general meeting in London on Tuesday that click and collect and next-day delivery operations have not yet returned, but should be back within weeks. Mr Machin said: 'Currently, half of online is open but not areas like click and collect. Within the next four weeks we are hoping for the whole of online to be fully on. 'Then our focus will be getting the Donington site back and running. 'We're hoping that by August we will have the vast majority of this behind us and people can see the full M&S.' Chairman Archie Norman highlighted that the company has been progressing through its recovery programme to return operations to normal. 'Every week new systems are coming back,' he said. 'Hopefully in a few weeks we'll be humming – we're hopeful we'll be back to full operations very shortly.' Mr Norman also highlighted that executive pay deals could be impacted by any drop in financial performance caused by the cyber attack this financial year. He added: 'The financial effect of this will be taken into account with regards to incentive pay, but it's too early to say. 'We are planning to come back stronger and want to go gangbusters for the rest of the year, but whatever the impact on shareholders, that comes through in remuneration as well.' Shareholders are voting on the group's pay deal for the year to March, which saw Mr Machin's overall pay packet jump by 39% to £7.1 million, driven by performance-linked bonuses.
CNET
29-05-2025
- Business
- CNET
Victoria's Secret Takes Down US Website After Security Incident
Victoria's Secret took down its US website and shut down its online customer service operations on Wednesday after what it called a security incident. The clothing and lingerie retailer's normal US retail website was replaced with a note to customers saying that it had identified and was dealing with the incident, adding that the site and some services had been temporarily shut down as a precaution. It didn't give any further details about what kind of security incident had occurred, but said that its brick and mortar Victoria's Secret and PINK stores remain open. "Our team is working around the clock to fully restore operations," the note read. "We appreciate your patience during this process." The brand also noted the incident in a Wednesday night Instagram post and linked to a customer FAQ on its corporate site. It added in that FAQ that it was working to fulfill orders placed before Monday. Once those orders have shipped, customers will receive emails with tracking information. Victoria Secret also said that it will be extending the redemption of in-store coupons and mailers through Sunday. The redemption period for earned rewards also will be extended, though it didn't say how long. The company added that its currently unable to acceopt online returns at its stores, but that it will be extending the return period by an additional 30 days. Victoria's Secret operates about 1,3509 stores in about 70 countries.
