Latest news with #overcharge
Daily Mail
6 days ago
- Business
- Daily Mail
Astonishing petrol station 'overcharge' that every Aussie needs to know about
Furious Aussies have been shocked to discover they have been overcharged thousands of dollars for purchases at a popular petrol station chain. Multiple visitors to Reddy Express (formerly known as Coles Express) noticed their transaction had been repeated, sometimes over more than 100 times, on Saturday. Calling into 2GB radio on Wednesday, a Sydney man named Steve said he was charged 134 times for a payment of around $106. The total of his transactions came to an eye-watering $14,204. Another man, Angelo, said his daughter had spent $6 on a drink and a chocolate at a Reddy Express and was charged for the transaction 104 times. Aussies impacted by the glitch were given a phone number to contact, which was said to lead to an automated voice message. The voice message said Reddy Express was aware of the issue, and that customers would be reimbursed within two to seven days. Angelo said that his daughter would soon be travelling overseas, and was concerned over whether she would be refunded before she left. Reddy Express has since issued an apology about the glitch, revealing it was a widespread issue across their stores over the weekend. 'On Saturday (31/5) a technical issue led to intermittent EFTPOS errors affecting some guests paying by credit or debit card at Reddy Express stores,' a statement said. 'In some cases, this has resulted in guests being charged more than once for their transaction. 'We are working to reverse any duplicate transactions as quickly as possible. 'In most cases, people should have seen the refund appear in their debit or credit card accounts by now. 'If you have not yet received a refund or have not yet contacted us, please contact us now via our customer service office contactus-retail@ or call 1800 656-055. 'Reddy Express sincerely apologises to any impacted guests.' Anyone who made a purchase at a store is urged to check their transaction history. More than 700 Coles Express servos across Australia were rebranded to Reddy after they were sold to petrol and diesel supplier Viva Energy in 2023. In 2024, a similar 'duplicate payments' glitch hit Commonwealth Bank, with furious customers demanding answers after money ' disappeared' from their accounts. Hundreds of customers reported seeing multiple payments on their accounts on Saturday morning, with some experiencing overdrawn accounts, while others were left stranded with no money to travel.
News.com.au
6 days ago
- Business
- News.com.au
‘Cash is king': Fuel chain overcharges customers by thousands
Customers who shopped at Reddy Express stores across the nation are being urged to check their bank accounts after a system fault caused some people to be charged more than 100 times for one transaction. An unlucky group of customers who filled up or bought goods from the petrol station and convenience chain on Saturday, May 31 with a debit or credit card have checked their statements to find they have been grossly overcharged. Sydneysider Steve called into the 2GB breakfast show and shared that his wife was looking through their bank statements when she noticed a whopping 134 payments of $106 had been made. 'Well, she was just having a look – I don't really keep an eye on my bank details and how much I'm spending, I just like to earn it – she just sort of had a bit of a look on there and noticed that I'd had a pretty good time at the Reddy Express there,' he told host Ben Fordham. 'First of all I called the Reddy Express in Blackwater there and they were very helpful. They gave me a number to call, they said there was a nationwide issue. 'I called the number. Basically it's just an automated message and it said they're aware of the issue and you'd be refunded the money within two to seven days. 'I called my bank, Westpac, and they had not been made aware of it.' Reddy Express has since issued an apology to customers via a statement on their website, blaming the error on a 'technical issue'. 'On Saturday (31/5) a technical issue led to intermittent EFTPOS errors affecting some guests paying by credit or debit card at Reddy Express stores,' the statement said. 'In some cases, this has resulted in guests being charged more than once for their transaction. 'We are working to reverse any duplicate transactions as quickly as possible. In most cases, people should have seen the refund appear in their debit or credit card accounts by now. 'If you have not yet received a refund or have not yet contacted us, please contact us now via our customer service office contactus-retail@ or call 1800 656-055. 'Reddy Express sincerely apologises to any impacted guests.' In a statement issued to 2GB, which Fordham read on air, the company said that people in difficult financial situations should get in touch with the Reddy Express customer service team to have the process fast-tracked. Another listener, Angelo, phoned in to 2GB to share that his daughter Dominique had also been stung by the technical glitch. 'She went to the Reddy Express on Saturday and I think she spent $6.44 and bought a drink and chocolate, and the next day I think she realised that basically they had charged her 104 times for that transaction,' he said. 'So she actually went back there to confront them and ask them about it and they gave her the number. 'The challenge for my little daughter is she's going overseas in a week and a half … and she doesn't want to wait several days for the money maybe to come. 'I said to my daughter, 'That's why cash is king'.' Reddy Express stores were formerly branded Coles Express before the chain was acquired by Viva Energy Group from Coles Group in 2023. Viva Energy Group is the exclusive supplier of Shell in Australia, and the companies are in a long-term brand licence agreement until 2029.
CTV News
02-06-2025
- Business
- CTV News
Montreal woman says she was scammed by driver posing as Uber at Trudeau Airport
A woman says she was overcharged after a driver posing as her Uber picked her up at the airport. A woman says she was the victim of a scheme at Montreal–Pierre Elliott Trudeau International Airport, claiming she was misled by someone posing as her ride-share driver. After landing at Trudeau Airport last weekend, Lindsay Myers ordered an Uber to return home to Pointe-Saint-Charles and headed to the designated pick-up zone. 'It kept saying, 'I'm trying to find a car.' It was trying to find a car for the longest time. And I was saying okay,' she explained. The Uber app didn't find a driver but gave her a PIN number that matched the passenger and the car. An airport employee then directed her to a waiting car. 'And I was like, okay, but how do I know that that's my car?' Once in the car, the driver took off. 'He had no idea where I was going. So, the first thing that happened was he was opening up his phone and he said, 'the Uber application is not working. It's broken. So, we're just going to forget that,'' she said. Myers typed her address, expecting she would pay the standard $41 flat fee for a downtown ride. She said she let her guard down because the driver was friendly. 'Because he was a nice guy. He was chatty with me,' Myers noted. But after reaching her destination, the driver had a surprise for her. 'And he pointed to it. He said, 'by the way, that's the taxi fare, $55.'' She said she assumed she was with an Uber driver, but it turns out he was a taxi driver and charged her the higher flat fee of $55. Myers even added a $5 tip and paid with her debit card. 'At home I checked and it said $115.60. And I said, 'What on earth happened?' And so I immediately knew that he had overcharged me,' Myers said. CTV News contacted Trudeau Airport, which said it was surprised by the incident. To reduce attempted scams and illegal drivers, the airport only accepts a limited number of taxis with specific permission to serve the airport. There's also a second Uber line where employees make sure passengers get into the right car. However, in a statement, the airport said that passengers have to take basic precautions. 'Travellers using Uber must make sure that the car and the driver match what the app says.' CTV News contacted Uber, and it confirmed that it uses PIN numbers that guarantee the driver can be traced, regardless of the circumstances. The airport authority says it's not impossible that rogue drivers still find a way to circumvent the system. When illegal drivers are caught, they face a $5,000 fine. Except Myers says, she doesn't know the identity of her driver. Luckily, she was able to get a chargeback for the unauthorized amount she paid. Myers is now warning other passengers to be wary next time they take a taxi or an Uber from the airport.
Sky News
09-05-2025
- Business
- Sky News
Energy customers secure compensation for overcharging error
Tens of thousands of household energy customers have secured payouts after a compliance review found they had been overcharged. The industry regulator said that 10 suppliers had handed over compensation and goodwill payments to just over 34,000 customers. The total came to around £7m. Ofgem said those affected, between January 2019 and September last year, had more than one electricity meter point at their property recording energy usage. It explained that while suppliers were allowed to apply multiple standing charges for homes with multiple electricity meters, it meant that some were "erroneously charged more than is allowed under the price cap when combined with unit rates". The companies affected were revealed as Next, Ecotricity, EDF Energy, Octopus Energy, Outfox The Market, OVO Energy, Rebel Energy [no longer trading], So Energy, Tru Energy and Utility Warehouse. Of those, Octopus Energy accounted for the majority of the customers hit. Ofgem said that the near-21,000 customers impacted at the supplier had received compensation of £2.6m and goodwill payments of almost £550,000. 11:35 The redress was revealed at a time when energy bills remain elevated due and debts at record levels in the wake of the 2022 price shock caused by Russia's invasion of Ukraine. Higher wholesale natural gas prices over the winter months meant that the price cap actually rose in April when a decline would normally be seen. The latest forecasts suggest, however, that bills should start to decline for the forseeable future. Charlotte Friel, director of retail pricing and systems at Ofgem, said of its compliance operation: "Our duty is to protect energy consumers, and we set the price cap for that very reason so customers don't pay a higher amount for their energy than they should. "We expect all suppliers to have robust processes in place so they can bill their customers accurately. While it's clear that on this occasion errors were made, thankfully, the issues were promptly resolved, and customers are being refunded." The watchdog added that all ten suppliers had updated their systems and processes to prevent the error occurring in future.
