Latest news with #parceldelivery
BBC News
5 days ago
- Business
- BBC News
'My parcel was stolen after Evri dumped it,' says Lincoln woman
Parcel couriers need to take more accountability for their deliveries, says a woman whose birthday present for her daughter was stolen after being left on the Selmi, from Lincoln, said her parcel was delivered by Evri but was taken soon after it had been "dumped" in full view of the rest of the street."It's just carelessness. They don't care. It's not theirs, is it?" she Evri spokesperson said: "We've apologised to Krystal that her daughter's birthday present didn't arrive and offered a goodwill gesture as her experience fell short of the high standards we expect." Doorbell camera footage shared with the BBC shows a man taking the parcel from the doorstep on 8 Selmi, 36, said she believed that if more care had been taken when it was delivered, it would not have been stolen."They had just dumped it on the doorstep," she said. "A few hours later, it was gone. It was stolen."The parcel contained a pair of shoes for her daughter."I was really angry, really upset. I'd saved my money over a couple of months to pay for these shoes she desperately wanted," she said."Now we haven't got them, and I can't replace them." Ms Selmi said the courier told her she should contact Vinted, where she had bought the shoes, for a refund."It's like Evri are trying to pass the buck on to the senders," she weeks after the incident, Ms Selmi said it nearly happened said an Evri courier failed to ring her doorbell while she was in and left another package in plain sight on her doorstep."What if I had not have been here? Would it have been gone again?" she said. A spokesperson for Evri apologised for Ms Selmi's experience, and said her first port of call should be with the retailer."In line with the Consumer Rights Act 2015, the retailer or sender is responsible for the parcel being safely received," Evri said."Any issue should be raised directly with the retailer or sender. If there is an issue with a delivery – as there was in this case – we work closely with the retailer to ensure the matter is resolved, whether that is a refund or a replacement."A spokesperson for Vinted said: "Members can contact Vinted for any issues with their parcels and we can contact the shipping provider on their behalf to investigate."We're sorry to hear that the parcel was not delivered to a safe place. As the parcel was ultimately not safely received by the member, we have processed a refund."Listen to highlights from Lincolnshire on BBC Sounds, watch the latest episode of Look North or tell us about a story you think we should be covering here.
ABC News
19-05-2025
- Business
- ABC News
Australia Post to expand distribution sites in regional NSW
Australia Post will be expanding its distribution sites across regional and rural New South Wales as online shopping increases. Six new sites will be based in Tumut, Leeton, Deniliquin, Forbes, Casino and Byron Bay with some replacing pre-existing smaller sites. The purpose-built facilities will each handle between 900 and 2,200 parcels per day, aimed at enhancing parcel processing capability and service across rural and regional communities. Three of the new sites will be built in the Riverina region which the regional director of Business NSW Riverina Murray, Serena Hardwick, said was positive news for the region. "Businesses in our previous business conditions survey have identified having supply chain issues," she said. "We would hope to see this investment actually support those businesses in having better access as well." Australia Post was unavailable for an interview, but in a statement its general manager of network development and support services Shane Plant said the service had seen an increase in online purchasing. "In New South Wales we've seen online purchases increase by 2.8 per cent year-on-year, with data indicating that 82 per cent of NSW households were now shopping online," he said. Australia Post said regional areas increasingly depend on e-commerce due to fewer retail stores, and the new sites would help it meet the growing parcel demand. Ms Hardwick said businesses based in regional and rural areas could take advantage of the continued rise in e-commerce. Edward River Council Mayor Ashley Hall has encouraged people in his community to keep shopping locally. "In terms of our CBD [Deniliquin] and retail space we would like to see people still shop locally and it's something we really try to promote," he said. Australia Post said existing sites in Leeton, Deniliquin, Tumut, Casino and Byron Bay will relocate into new greenfield sites. Forbes will consolidate the current Parkes and Forbes operations. Mr Hall said it is unfortunate to lose the original site in the town of Deniliquin. "That post office hub is accessible right in town. If they're moving that will be probably cause a little bit of disruption for some people," he said. Construction on the distribution site in Tumut is currently underway with plans to open in late 2025. Construction of the other five sites will begin in early 2026 with an expected opening towards the end of that year.
Sky News
14-05-2025
- Business
- Sky News
Evri and DHL UK merger planned to deliver Royal Mail rival
A tie-up between Evri and DHL's UK parcel delivery business has been agreed, potentially creating a larger rival to Royal Mail. The merger, which is subject to scrutiny and approval by the Competition and Markets Authority, will see DHL Group take a "significant minority stake" in Evri. The pair will operate in future as Evri Group. The planned combination will bring together more than 30,000 couriers and van drivers, and 12,000 further workers, handling more than one million parcels and one million letters per year at current levels. The business will be led by Evri's chief executive Martijn de Lange, the pair said in a statement. The proposed deal, which will see Evri handle letter deliveries for the first time, would lead to greater choice and cost-competitive solutions, they said. Mr de Lange added: "We are excited that DHL ecommerce UK will merge with Evri to bring together two highly complementary UK businesses, committed to innovation and offering customers and clients the best possible service. "By combining Evri's scale, innovation and DHL ecommerce's best-in-class premium van network, we are creating the pre-eminent parcel delivery group in the UK." The agreement was announced as Royal Mail's parent company comes under the ownership of Czech billionaire Daniel Kretinsky's EP Group, following a protracted £3.6bn takeover. Royal Mail was long a drag on the performance of the IDS group amid a series of bitter union rows with Royal Mail management.
The Independent
14-05-2025
- Business
- The Independent
Evri's DHL deal to create one of the UK's largest delivery firms
Evri is set to merge its e-commerce operations with rival DHL in a move that will reshape the UK 's parcel delivery landscape and create one of the UK's largest delivery firms. The deal will see the creation of one of the country's largest delivery entities, handling a combined total of more than one billion parcels and one billion letters annually. As part of the agreement, German-owned DHL Group will acquire a "significant minority stake" in Evri, with US private equity firm Apollo, which acquired Evri last year for £2.7 billion, remaining the majority shareholder. The merged operations will function under the Evri Group banner, uniting a workforce of more than 30,000 couriers and van drivers, alongside an additional 12,000 employees. This merger marks a significant development in the UK's competitive delivery market, bringing together two major players to create a formidable force in parcel and letter delivery. They said the merger will offer 'greater choice and cost-competitive solutions' to businesses and consumers, and expand import and export capabilities. The deal will also see Evri entering the UK business letter market for the first time, bolstering its competition to Royal Mail. Martijn de Lange, chief executive of Evri, said: 'We are excited that DHL ecommerce UK will merge with Evri to bring together two highly complementary UK businesses, committed to innovation and offering customers and clients the best possible service. 'By combining Evri's scale, innovation and DHL ecommerce's best-in-class premium van network, we are creating the pre-eminent parcel delivery group in the UK.' Pablo Ciano, chief executive of DHL ecommerce, said: 'DHL ecommerce and Evri both stand for top service quality, reliability and sustainability, which makes this partnership a great fit for our customers. 'Together, we'll be able to offer more efficient, far-reaching and innovative solutions to keep up with the fast-paced e-commerce market.'
