Latest news with #pricepromise
RNZ News
20-07-2025
- Business
- RNZ News
Noel Leeming criminally charged over alleged breaches of Fair Trading Act
Photo: Noel Leeming Criminal charges have been filed against retailer Noel Leeming for alleged breaches of the Fair Trading Act. The Commerce Commission said it relates to its long-running price promise, which is their commitment to match any competitors' price. But the commission said the claim is misleading and had limitations and conditions which weren't made obvious to customers. It said fine print should not contradict advertising claims. In response, Noel Leeming's owner, the Warehouse Group, said it was baffled by the Commission's decision to press charges and maintains it has not committed any offence. Sign up for Ngā Pitopito Kōrero , a daily newsletter curated by our editors and delivered straight to your inbox every weekday.
Daily Mail
30-06-2025
- Business
- Daily Mail
John Lewis rejected my TV price promise claim - as it disagreed with my definition of 'seven days'
I purchased a TV from John Lewis online on 18 March, paying £2,999. Noting the John Lewis price promise at the time of purchase, I made a note to check the price seven days later - the time limit for making a claim. I found the same TV being sold by Fenwick for £2,699. I submitted the price promise claim, but it was rejected. John Lewis said the request was made outside of the seven day time frame. The purchase was made at 10:31pm on Tuesday 18 March. The price promise claim was made at 3:48pm on Tuesday 25 March. I assumed John Lewis would allow a full seven periods of 24 hours. But is it counting Tuesday as one full day, even though I purchased it at night? The terms and conditions of the price promise don't seem to state the definition of seven days anywhere I can see, it just says 'within the last seven days'. R.W Helen Kirrane of This is Money replies: I must admit this is a really strange situation. John Lewis's price promise means it will refund you the difference if you find the same product at a cheaper price. It often describes this guarantee with the phrase 'Never knowingly undersold'. The requirements for this to be honoured are that you need to submit a request within seven days of purchase, and the cheaper version has to be from an approved list of 25 competitor retailers which you can find here. Fenwick is one of the retailers John Lewis says it will honour a price promise for, so you were fine on that front. Where the issue arose was in the timing of the price promise request application. I think most people would reasonably assume this should have been made within seven full days - as in, seven periods of 24 hours. By that logic, you had up to 10:29pm on Tuesday 25 March to submit the claim. But when I looked at the fine print of the price promise, it is not made clear how John Lewis defines 'within seven days'. When you asked John Lewis why your price promise request had been rejected, you were told that, despite the purchase being made at night, John Lewis's position was that Tuesday 18 March counts as 'one day', so any price promise claim needed to have been made by the end of Monday 24 March. John Lewis therefore does seem to be counting Tuesday 18 March as a full day, even though you bought the TV with only one and a half hours of that day remaining. This seems unfair, as there is no mention of this unorthodox definition of seven days in the terms and conditions. I think they should really be made clearer. I asked if John Lewis would look into your case and whether it would reconsider if your purchase should have been eligible for the price promise. I'm pleased to say it has now refunded you the £300 difference between the TV you purchased, and one being sold at Fenwicks. You told me it has also offered you a gift card as a gesture of goodwill. A John Lewis spokesman said: 'Our price promise ensures that customers are getting the best prices when shopping their favourite brands with us in-store or online. 'We recognise this customer's frustration and have refunded the price difference.'
The Sun
03-06-2025
- Business
- The Sun
Holiday warning for anyone with a Haven or Butlins holiday booked this summer as you could be owed cash
A HOLIDAY warning has been issued for anyone with a Haven or Butlins holiday booked this summer. Customers have taken to social media to remind sun seekers about a chance to claim money back as part of the chains price promise. 1 That means if the price of your break goes down after you have booked, you can get a refund for the difference. To be eligible, customers must have booked a break with Haven by early 2025 and have proof of this. If you can prove that you have found a cheaper holiday, Haven will pay you back the difference. A savvy customer said on social media they have saved over £200 by using the price promise. One Haven Holiday goer shared that they were refunded £289, adding it "only took a few days to receive." While another said: "We got £75 during a half term. I check it daily." A third person described the service as a "great thing" with the customer claiming £104 back. And a fourth said:" I really didn't think this would work. I've just got £150 back." When you book a holiday with Haven, an email confirmation should tell you if you are eligible for the scheme or not. Once you have seen your holiday at a cheaper price, head to the Haven website and click the chat bot and request price promise. The perfect Haven holiday park for a kid-friendly break - with direct beach access, indoor waterpark and neighbouring seaside theme park The automated process is available 24/7 and will ask some security questions before resolving your Price Promise request. Haven cannot retroactively match prices you have seen previously, so if you notice your holiday has dropped in price, act quickly. Plenty of other holiday groups offer similar schemes, such as Butlins. The budget holiday provider said customers who find the same break offered for sale at a lower price any time before they arrive on resort will be eligible for a refund of the price difference. They could also get a reduction in cost to meet the new price. But the break must be for the same resort, dates, duration, accommodation, number of guests and any extras. You can find out more by visting, COULD YOU GET A REFUND? If you booked a holiday with Haven at the star of the year, it may be worth looking online to see if the same holiday you booked is now cheaper. You can also do the same with Butlin's, but be sure to reach out quickly to ensure you don't lose out on the extra cash. Sarah Cole, personal finance expert at Hargreaves Lansdown told The Sun customers should take advantage of the offer. "If it's cheaper at any stage after you book, you can get in touch and ask for a refund for the difference." She said: "It means it's worth putting regular dates in your diary to check – especially at the last minute when there might be some decent discounts on offer. "In both cases, make sure you check the terms and conditions to make sure it applies in your circumstances. If you have changed any details of the booking, for example, you may have voided the guarantee." Cheap holiday essentials IF you're jetting abroad this summer, here are the cheap holiday essentials you won't want to miss. PACKING CUBES: They're loved by mum-of-22 Sue Radford and not only do they save space in your luggage, but they'll ensure that your case is super neat and tidy. TAG TRACKER: There's nothing worse than loosing your luggage, but thanks to this handy £15 buy from B&M, you won't have to worry about that on your next trip. KIDS' CABIN BAG: Don't worry if you can't afford to splash the cash on a Trunki, as Aldi are selling an alternative dupe buy for just £29.99 - and it's great for children. HAND LUGGAGE CASE: For those that are opting to go hand luggage instead of paying a fortune for a check-in bag, Morrisons are selling extra small cases, that are perfect for taking on a flight, for only £7.99.
