Latest news with #rep
Phone Arena
a day ago
- Business
- Phone Arena
T-Mobile subscriber gets lied to by rep, winds up paying $50 for two flagship phones
Sometimes, a T-Mobile customer who gets ripped off by a rep manages to come out ahead in the end. The process may be long, and it might be frustrating, and you'll have to contact the right people at the company. For example, a woman and her husband wrote on social media about one of her husband's friends who happens to be a T-Mobile rep. Being friends with her husband didn't stop the rep from lying to them, according to the post. The couple was looking to switch from Verizon to T-Mobile . It seems that the rep offered the couple a discount that the rep said would make one of their two phone lines free. When they got their first bill from T-Mobile , it was for $262, over $100 more than the price that their friend, the rep, quoted them. As it turned out, the discount that the T-Mobile salesman discussed with them was a 3rd line free deal. By the way, this took place inside a T-Mobile corporate store, so T-Mobile apologists cannot play the third-party authorized retailer card for this incident. Photo of the plan promised to the new T-Mobile customers that turned out to be a lie. | Image credit-Imgu The wife was smart enough to take a photo of what the rep had written down. According to the handwritten note, the couple was getting two lines for $170 per month minus a $70 (BOGUS) BOGO credit and a 20% discount from an Insider's Code. After trading in their Galaxy S22 Ultra units and replacing them with two Galaxy S25 Ultra handsets, they were going to pay $24.99 per month for the new phones. After paying $36 a month for insurance, they were told that their bill would be $140.99 plus taxes each month. As you might recall, we've told you in the past that T-Mobile reps have sales and performance metrics that they must meet every month. Adding accessories to the purchase of a new phone is a very important metric to meet, which could be why this rep told the couple that they needed to have P360 insurance for three or four months in order to get the discount he offered. This, of course, is not true. Perhaps the wife is a PhoneArena reader, as she did reference the metrics in her comment online. She wrote, "Honestly, I don't really care if it hurts his metrics anymore, because he's lied to us throughout this entire process to get us to switch to T-Mobile and is now saying, "Oops I was wrong, but there's nothing I can do about it." The rep admitted that he gave the couple the deal as written out on paper (what else could he do since they had the proof). But here's where things get better for the couple. They were contacted by a "Team CEO" member who canceled the plans and credited the account, as the wife says, "into the negatives." He unlocked their new phones and allowed them to make 24 monthly payments of $24.99 to pay for the two Galaxy S25 Ultra handsets, and then they would be done with T-Mobile . This wife was on the ball as she immediately disabled autopay and requested paper bills to be safe. Honestly, how many of you out there would think of doing these things? Last month she received a bill for -$11. But this is not the end of the story. A month later, the "Team CEO" guy gets in touch with the couple to tell them that the promo price for the two Galaxy S25 Ultra phones could not be applied to both units. But instead of changing everything again, the member of "Team CEO" did an amazing thing. He canceled everything and paid off the phones. As a result, the couple walked away with two Galaxy S25 Ultra phones after making two payments totaling $49.98. Not a bad price. -Member of T-Mobile 's ERT team To be clear, "Team CEO" is not an actual department at T-Mobile . It is just a philosophy and culture that gives every employee the ability to solve a problem without having it go through the corporate bureaucracy. Most likely, the couple encountered a member of T-Mobile 's Emergency Response Team (ERT), which does have the capability of closing out EIPs (Equipment Installment Plans).
Phone Arena
16-06-2025
- Phone Arena
AT&T customers need to read this so they don't become the victim of a similar scam
An AT&T customer just got scammed by a rep at an AT&T Store. This is something that could happen to almost anybody not intricately familiar with what an eSIM is and what services they should not be charged for at a carrier store. Here is what happened. The eSIM on a Redditor's iPhone stopped working so he decided to head down to the AT&T Store for help. Now, to be honest, he doesn't say whether he went to a corporate-owned location or a third-party authorized reseller. It really doesn't change the gist of this story nor should it reduce the importance of the lesson that you will take away from it. When the AT&T customer gets to the store, he is told by the rep that it will cost him $30 to have his eSIM reset. But before anything else is said or done, the rep goes on to say that the credit card reader is down and as a result, the charge must be paid for in cash. So the customer hands over $30 to the rep who does the work he needs to do to reset the eSIM on the customer's iPhone. A few hours later, the customer is well away from the store, his iPhone is working but there is a thought gnawing away at his brain. He starts to wonder whether the story he was given by the AT&T rep about the about the credit card reader being down was a bunch of crap and that by collecting $30 in cash from him, he paid the salesman for a service that wasn't supposed to cost him anything. If true, the $30 in cash that the customer handed over to the store employee ended up going right into the enterprising rep's pocket. Inside of an AT&T Store in Salem, Mass. | Image credit-AT&T Other Redditors quickly called what happened "a scam" with one suggesting that the rep be reported. Some pointed out that if the salesman worked at an AT&T corporate store, this would be "a pretty severe code of business conduct violation." As it turned out, the customer did leave what he called "a harsh Google review calling out the employee by name, and plans on speaking to the store manager on Monday. One problem we can see on the horizon, the customer has no proof that he paid the $30 cash. In fact, the receipt that was emailed to him by the rep shows that he was charged $0. Here's something I really don't get. Why would a rep risk his job over $30 unless he has the support of management to pull these scams and knows that he won't be fired. For the record, resetting an eSIM at an AT&T Store, whether corporate or authorized reseller, is free to the customer. So if you are an AT&T customer and need to reset an eSIM on your handset, it shouldn't cost you anything. Switch to Total 5G+ Unlimited 3-Month plan or Total 5G Unlimited and get a free iPhone. We may earn a commission if you make a purchase Buy at Total Wireless
