Latest news with #reservation
CBC
17-07-2025
- Business
- CBC
Quebec restaurants can now charge you for making a reservation and not showing up
Quebec restaurant owners can now charge a fee to people who make a reservation but don't show up. Under new rules in effect today, restaurants can charge up to $10 for each no-show. An association representing Quebec restaurant owners has estimated that no-shows cost the average eatery about $49,000 per year. Meanwhile, the Canadian restaurant industry association says Quebec was the only province with consumer protection laws that expressly forbade restaurants from charging no-show fees. Quebec restaurants have to follow a number of rules to apply the fee, including reminding customers of an upcoming reservation and giving them an easy way to cancel. The fee can be applied only to groups of two or more, and only if none of the members of the party shows up. WATCH | How no-shows impact restaurants: A no-show at a Quebec restaurant could soon cost you a fee 4 months ago After years of pressure from Quebec restaurants claiming tens of thousands of dollars in annual losses thanks to customers who make reservations and don't show up for them, the provincial government is proposing regulations that would provide restaurants some protections.
CTV News
17-07-2025
- Business
- CTV News
New rules allowing Quebec restaurants to charge for no-shows come into effect
People are shown inside a restaurant in Old Montreal on Thursday, Dec. 30, 2021. (THE CANADIAN PRESS/Graham Hughes) Quebec restaurant owners can now charge a fee to people who make a reservation but don't show up. Under new rules in effect Thursday, restaurants can charge up to $10 for each no-show. An association representing Quebec restaurant owners has estimated that no-shows cost the average eatery about $49,000 per year. Meanwhile, the Canadian restaurant industry association says Quebec was the only province with consumer protection laws that expressly forbade restaurants from charging no-show fees. Quebec restaurants have to follow a number of rules to apply the fee, including reminding customers of an upcoming reservation and giving them an easy way to cancel. The fee can be applied only to groups of two or more, and only if none of the members of the party shows up. This report by The Canadian Press was first published July 17, 2025.
Yahoo
17-07-2025
- Business
- Yahoo
New rules allowing Quebec restaurants to charge for no-shows come into effect
MONTREAL — Quebec restaurant owners can now charge a fee to people who make a reservation but don't show up. Under new rules in effect today, restaurants can charge up to $10 for each no-show. An association representing Quebec restaurant owners has estimated that no-shows cost the average eatery about $49,000 per year. Meanwhile, the Canadian restaurant industry association says Quebec was the only province with consumer protection laws that expressly forbade restaurants from charging no-show fees. Quebec restaurants have to follow a number of rules to apply the fee, including reminding customers of an upcoming reservation and giving them an easy way to cancel. The fee can be applied only to groups of two or more, and only if none of the members of the party shows up. This report by The Canadian Press was first published July 17, 2025. The Canadian Press Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Daily Mail
13-06-2025
- Business
- Daily Mail
French restaurant leaves customers fuming as it introduces fines for this very common dining mistake - so are you guilty of it?
A restaurant owner in France has left customers seething after he introduced a new fine to 'make people responsible' for a common dining habit many have likely been guilty of. Olivier Vincent, chef and manager of at L'îlot, a 20-seat eatery in Amboise, had grown increasingly frustrated with patrons constantly arriving with parties that either exceeded or fell short of the number of people they had booked for. Disgruntled by what he described as a 'weekly' problem, the chef announced that those showing up with a different-sized group to their reservation would be fined. In a post shared to Facebook last week, he stated that those who don't abide by the rule would be charged €15 (£12.75) per head. On Wednesday, he wrote: 'The restaurant L'îlot announces a change. From now on, if you do not come with the number of guests for which you reserved, you will be charged 15 euros per missing or additional person. Thank you for your understanding.' 'We're here because we need to make people responsible,' he lamented. Under the new rules, a party of nine with two no-shows would face a €30 surcharge in addition to the bill for their food and drink. According to the chef, the issue had been ongoing, but reached its final straw after one customer exchanged several messages trying to change the booking, reported the French paper, ici. 'After about ten emails with one person, she told us there would be eight, then nine, and finally, they arrived at seven without warning, without apology,' Olivier told the outlet. Expressing his frustration, Vincent emphasised the need to have the correct numbers on a booking, insisting customers who have 'their phones on them 24/7' only need to 'call to say if we will be less, or more, or that we are not coming'. 'If we are here, it is to work. It is not to have tables, not to have customers. We organise ourselves so that everything is serene. We have staff,' he continued. 'We work with fresh products. We do not pay employees and suppliers with Monopoly tickets. My restaurant is a business.' The venue, described on Google as serving 'inventive gourmet plates' in a 'down-to-earth restaurant with an open kitchen', has a respectable 4.7 stars on review sites. Customers have praised the 'intimate' setting, a feature that Vincent emphasised is one of the reasons it must keep strictly to it's booking numbers. Responding to the Facebook post, which was viewed more than 27,000 times in the first 24 hours, several expressed their irritation at the new rules. A translated response from one read: 'A bit of a limiting business practice if there are only one or two people missing from a large table. Emergencies exist. Responding to the Facebook post, which was viewed more than 27,000 times in the first 24 hours, several expressed their irritation at the new rules 'You're not going to get great publicity for yourself. Even if abuses exist, you are going a bit far. Imagine an on-call doctor who can't join their family for dinner, or someone who has a family emergency.' A second furiously wrote: 'A last-minute unforeseen event... Getting left outside the restaurant (it's happened to me before)... Well, I might as well go somewhere else then. It seems pretty counterproductive to me.' 'Keep it up, restaurateurs in soon your customers just won't come why go to a restaurant in France to pay an exorbitant price for something that isn't good,' another said. Though some keenly agreed that it was a matter of 'respect' to call restaurants to let them know of a changed booking. 'I totally agree with you! It takes 2 minutes to notify someone of a change,' one wrote, while another agreed, saying people weren't aware of the hassle for the chef who prepares the meals.' It is common for restaurants in France to charge patrons who fail to arrive for their bookings at all, but l'Îlot is among the first to fine for unannounced changes to party size. MailOnline has reached out to L'îlot for comment.
Bloomberg
14-05-2025
- Business
- Bloomberg
The Newest Place to Book Prime Restaurant Tables? Uber Eats
In September, the crowded restaurant reservation business will officially get more crowded. That's when Uber Eats will launch a new Dine Out icon, giving customers the chance to reserve tables on their app via the popular booking platform OpenTable. Details of the partnership between Uber Technologies and OpenTable, which was first announced in late March, are being released today.
