Latest news with #selfservice
Travel Daily News
2 hours ago
- Business
- Travel Daily News
Mews survey reveals: The rise of self-check in hotels
Mews research shows 70% of U.S. travelers prefer digital check-in, highlighting growing demand for self-service, personalization, and frictionless hotel experiences. NEW YORK, NEW YORK – The traditional hotel front desk is no longer a must-stop for modern guests, as revealed by new Mews-commissioned research. Seventy percent of American travelers are likely to check themselves into a hotel using an app or a self-service kiosk instead of a traditional front desk. This preference skyrockets to 82% among Gen Z travelers, signaling a fundamental shift in how guests want to interact with hotels. Self-service isn't just about speed – it's a key driver of guest satisfaction and loyalty. In a survey of 2,000 U.S. travelers, frustrations with traditional hotel operations remain clear: 82% of current hotel loyalty members report pain points with existing systems, including lengthy check-in processes, limited flexibility, and outdated service models that fail to meet modern expectations. 'I founded Mews to transform the traditional hotel experience by eliminating the reception desk to allow staff to engage more personally with guests,' said Richard Valtr, Founder of Mews. 'Since bringing Mews Kiosks to hotels in the U.S., 30% of guests check-in via the Kiosk, cutting check-in time by a third and freeing up staff to really welcome their guests and provide remarkable experiences throughout their stay, not to mention the fact that Kiosks drive 25% higher upsells in our hotels today. Waiting in the lobby queue is simply not a hospitable experience for today's travelers, it's another example where if the technology works, guests value convenience over tradition.' U.S Hotels Surpass Global Benchmarks in Digital Adoption Mews' own data shows that U.S. properties are leading the way in self-service: In the U.S., 30% of all reservations among Kiosk-enabled hotels are checked in through Mews Kiosk, versus a global benchmark of 20% 10.5% of total U.S. reservations use the Mews Guest Portal for check-in (compared to the global average of 8.6%), marking a 20% higher preference for online check-in among U.S. guests. Hotels are also seeing measurable benefits. Guests checking in via kiosk are three times more likely to purchase an upsell, generating nearly 70% more upsell revenue per check-in compared to those using the front desk. Other insights from the survey include: Nearly 80% of guests most likely to return to a hotel cite personalized amenities as the reason, with the sentiment strongest among Gen Z travelers (89%). 93% of travelers are willing to share personal data in order to improve their experiences with hotels, including details on preferred check-in/out times (60%), gender preferences (49%), food and beverage choices (48%), age (47%) and desired amenities and activities (46%). 'At Generator, we're always looking for ways to enhance the guest experience, from our smart, design-led spaces to the technology that powers the guest journey,' said Annajane Guzel, Global Director of Brand Marketing at Generator. 'Our self-check-in kiosks at Generator Miami have become an essential part of how we create a seamless experience for our guests who value efficiency. By leveraging this smart technology, we're not only streamlining operations but elevating the guest experience in a way that feels intuitive, flexible, and reflective of how our guests travel. Our self-check-in kiosks give guests the autonomy to arrive on their own terms, skip the desk, and dive straight into the true Generator experience – whether that's exploring like a local or relaxing by the pool with a cocktail in hand.' Valtr added, 'The message from travelers is clear: frictionless convenience is the new standard. This isn't about eliminating human interaction – it's about empowering both guests and staff to create more meaningful touchpoints and experiences. Hotels embracing this evolution will earn the loyalty of tomorrow's most valuable guests.' The data from both travelers and hotels is clear: the front desk era is giving way to a digital-first guest journey, where flexibility, personalization, and operational excellence will shine.
Hospitality Net
2 days ago
- Business
- Hospitality Net
70% of Travelers Would Skip the Front Desk, Mews Survey Reveals: The Rise of Self-Check-In Hotels
The traditional hotel front desk is no longer a must-stop for modern guests, as revealed by new Mews-commissioned research. Seventy percent of American travelers are likely to check themselves into a hotel using an app or a self-service kiosk instead of a traditional front desk. This preference skyrockets to 82% among Gen Z travelers, signaling a fundamental shift in how guests want to interact with hotels. Self-service isn't just about speed – it's a key driver of guest satisfaction and loyalty. In a survey of 2,000 U.S. travelers, frustrations with traditional hotel operations remain clear: 82% of current hotel loyalty members report pain points with existing systems, including lengthy check-in processes, limited flexibility, and outdated service models that fail to meet modern expectations. I founded Mews to transform the traditional hotel experience by eliminating the reception desk to allow staff to engage more personally with guests, said Richard Valtr, Founder of Mews. Since bringing Mews Kiosks to hotels in the U.S., 30% of guests check-in via the Kiosk, cutting check-in time by a third and freeing up staff to really welcome their guests and provide remarkable experiences throughout their stay, not to mention the fact that Kiosks drive 25% higher upsells in our hotels today. Waiting in the lobby queue is simply not a hospitable experience for today's travelers, it's another example where if the technology works, guests value convenience over tradition. U.S Hotels Surpass Global Benchmarks in Digital Adoption Mews' own data shows that U.S. properties are leading the way in self-service: In the U.S., 30% of all reservations among Kiosk-enabled hotels are checked in through Mews Kiosk, versus a global benchmark of 20% 10.5% of total U.S. reservations use the Mews Guest Portal for check-in (compared to the global average of 8.6%), marking a 20% higher preference for online check-in among U.S. guests. Hotels are also seeing measurable benefits. Guests checking in via kiosk are three times more likely to purchase an upsell, generating nearly 70% more upsell revenue per check-in compared to those using the front desk. Other insights from the survey include: Nearly 80% of guests most likely to return to a hotel cite personalized amenities as the reason, with the sentiment strongest among Gen Z travelers (89%). 93% of travelers are willing to share personal data in order to improve their experiences with hotels, including details on preferred check-in/out times (60%), gender preferences (49%), food and beverage choices (48%), age (47%) and desired amenities and activities (46%). At Generator, we're always looking for ways to enhance the guest experience, from our smart, design-led spaces to the technology that powers the guest journey, said Annajane Guzel, Global Director of Brand Marketing at Generator. Our self-check-in kiosks at Generator Miami have become an essential part of how we create a seamless experience for our guests who value efficiency. By leveraging this smart technology, we're not only streamlining operations but elevating the guest experience in a way that feels intuitive, flexible, and reflective of how our guests travel. Our self-check-in kiosks give guests the autonomy to arrive on their own terms, skip the desk, and dive straight into the true Generator experience - whether that's exploring like a local or relaxing by the pool with a cocktail in hand. Valtr added, The message from travelers is clear: frictionless convenience is the new standard. This isn't about eliminating human interaction – it's about empowering both guests and staff to create more meaningful touchpoints and experiences. Hotels embracing this evolution will earn the loyalty of tomorrow's most valuable guests. The data from both travelers and hotels is clear: the front desk era is giving way to a digital-first guest journey, where flexibility, personalization, and operational excellence will shine. About Mews Mews is the leading platform for the new era of hospitality. Powering over 12,500 customers across more than 85 countries, Mews Hospitality Cloud is designed to streamline operations for modern hoteliers, transform the guest experience and create more profitable businesses. Customers include BWH Hotels, Strawberry, The Social Hub and Airelles Collection. Mews was named Best PMS (2024, 2025) and listed among the Best Places to Work in Hotel Tech (2021, 2022, 2024, 2025) by Hotel Tech Report. Mews has raised $410 million from investors including Growth Equity at Goldman Sachs Alternatives, Kinnevik and Tiger Global to transform hospitality. Katie Halfhead Senior Communications Manager
Daily Mail
28-05-2025
- Business
- Daily Mail
Tesco is mocked for bringing 'VAR style' AI action replays at self-service tills - showing video of customers if they fail to scan shopping correctly
Supermarket giant Tesco is being mocked online after bringing in 'VAR-style' AI action replays at self-service checkouts. The cameras, which are designed to pick up if an item has not been scanned properly before placed in the bagging area, have been the butt of jokes after viral social media footage showed the new technology in action. A bird's-eye-view camera above each of the tills records shoppers scanning and packing their items, using AI to detect if an object has failed to scan. But critics have complained the new technology could make the already frustrating self-service machines even worse, with more false errors being flagged by AI. In a video shared to Instagram that has amassed close to three million views, a shopper shows how the new software works. The man is seen correctly scanning a tin of tuna, but then just moving a bottle of milk over the scanner and into the bagging area to make it look like he has. The till then showed the shoppers an instant replay of himself failing to scan the products. Once the AI detects a missed item, a warning message flashes up which reads: 'The last item wasn't scanned properly. Remove from bagging area and try again.' View this post on Instagram A post shared by BritBantz (@britbantz) Shoppers are greeted with VAR-style footage showing them not properly scanning the item The clip of the item being moved from the basket area to the bagging area is then played on the screen on repeat. Customers are far from thrilled with the new update, which comes a month after Sainsbury's introduced similar technology. One Reddit user said: 'Can't believe customer service is now so in the bin you're constantly treated like a thief. 'I only use the manned checkouts these days, because I'm not dealing with all the nonsense they've added to self checkouts. Constantly asking for staff to come over and approve stuff, as if you're always trying to get one over on them.' Another added: 'The loss from the odd mis-scanned item is probably greater than the cost of this system.' A third said: 'Not content with telling me that my item is not in the bagging area when it clearly is, this machine is now going to check whether I was offside or not?' A shopper also used commentary-style writing to narrate a recent trip to a Sainsbury's supermarket, in which he said: 'Bag of salad in Sainsbury's a couple of days ago, with barcode that was too close to the weld/join of the bag itself - me swiping like a madman - and the overhead VAR showing me the video footage of my wee bald patch as I'm desperately trying to do the right thing.' Another said: 'Yes, Geoff, we can clearly see that milk is offside. No scan!' It comes after 2024 became a record year for shoplifting offences, with 516,971 incidents recorded by police - an increase of around 20 percent on 2023. But the real number of thefts is feared to be much higher, possibly as many as 20.4 million incidents last year. The estimate, from the British Retail Consortium, is up from 3.7 million the year before. In a statement on the new service, Tesco said: 'We are always looking at technology to make life easier for our customers. 'We have recently installed a new system at some stores which helps customers using self-service checkouts identify if an item has not been scanned properly, making the checkout process quicker and easier.'
The Sun
28-05-2025
- Business
- The Sun
Huge change to Tesco's self-checkout mocked by shoppers as ‘VAR-style AI JOKES' – did YOU notice the switch?
SHOPPERS have reacted to attempts by supermarkets to reduce shoplifting with new self-service technology. To crack down on shoplifting, supermarkets have introduced VAR-style replays at self-service checkouts - but shoppers aren't convinced. 3 3 The new system uses AI to detect when an item may not have scanned properly. Customers are then shown a replay of their failed attempt to scan the item recorded on an overhead camera. The video is accompanied by a prompt that reads: "The last item wasn't scanned properly. Remove from bagging area and try again." It has been introduced at both Tesco and Sainsburys, with Sainsburys thought to have seen a reduction in thefts since implementing the software. A Tesco spokeswoman said: 'We are always looking at technology to make life easier for our customers. "We have recently installed a new system at some stores which helps customers using self-service checkouts identify if an item has not been scanned properly, making the checkout process quicker and easier.' Despite the supermarkets' attempts to intimidate shoppers, most customers have found the new updates amusing. Some made jokes comparing the software to video games or football - with the technology turning a weekly shop into a bit of fun. A video on Instagram demonstrating the technology left one commenter jokingly responding: "VAR Decision - Tuna Disallowed." The video game comparisons continued with another writing: "Tesco kill cam." THIEVES have been caught on camera ransacking a booze aisle in Tesco and squeezing through a tiny gap in a security screen Another wrote: "Clearly off side." A user on Twitter added: "Better scan those bananas perfectly or face the wrath of the checkout ref!" Football comparisons were plentiful with lots of users simply responding with GIFs of referees. In the long-term it could bring positive change for honest shoppers, with lock-boxes and security stickers being removed from high-value items. However, some expressed concern about the increased surveillance, with one refusing to use self-checkouts once the technology is introduced. One shopper was fearful about where the line will be drawn, saying: "What's next? Drones to follow... you about the store?" Another felt just as horrified by the new measures, leaving a comment saying: "this is hella dystopian though." On Twitter, users suggested that Tesco should bring back more staffed checkouts to tackle the issue instead. Tesco staff told the BBC that they were supportive of the new measures, which would help them monitor thefts. It's just one of several measures that have been met with confusion as supermarkets desperately fight increased shoplifting. Security boss Emma Sparrock said about the new measures: 'Our commitment to ensuring the safety and security of our colleagues and customers has never been stronger. 'This move is a symbol of our team's growth, and we're ready to face what lies ahead with a renewed sense of purpose and determination.' A Tesco in Gateshead has introduced giant trolley scales, with one customer asking: "Am I at border control or Tesco?" Security tags and empty items were implemented in 2023, while Greggs recently moved its self-serve food and drinks behind the counter in shops that are at high risk of theft. Police logged 516,971 incidents of shoplifting last year, an increase from 429,873 the previous year. Supermarkets have introduced these new measures in the hopes it will deter shoplifters. 3
Yahoo
21-05-2025
- Business
- Yahoo
Deliverect Kiosk Arrives in UK: The Cloud-Based Lifeline for Restaurants Facing Ongoing Operational Pressures
New plug-and-play solution streamlines restaurant operations, boosts order value, and elevates in-store guest experience LONDON, May 21, 2025--(BUSINESS WIRE)--Deliverect, a leading global food tech SaaS company, today announced the UK launch of Deliverect Kiosk, a fully integrated self-service solution designed to streamline in-store operations and elevate the customer experience. This launch, building on Deliverect's acquisition of European kiosk innovator Tabesto in late 2024, marks a strategic expansion of Deliverect's omnichannel capabilities in the UK market, helping restaurants meet growing demand for efficient, tech-enabled service. At peak times, restaurants saw queues disappear and ticket sizes soar 32%, within a few weeks of installing Deliverect Kiosk. Further, early customers noted a 17% reduction in average order time, while 50% of kiosk orders included an upsell and 38% contained at least one paid add-on, a powerful combination that lifts revenue while reducing operational pressure. With Deliverect Kiosk, restaurants gain more than just a self-service screen, they unlock a cloud-based, fully integrated ordering experience designed to drive conversion and scale with ease. Operating entirely in the cloud, the Kiosk ensures that menus are centrally managed and updated in real time across all locations, with built-in upselling and smart bundling to grow ticket sizes, no staff involvement required. Whether counter-service, QSR, or dine-in, the Kiosk offers flexible hardware options, floor-standing, wall-mounted, or countertop to suit any restaurant layout. It supports multilingual ordering, localised promotions, and loyalty integrations to engage customers across diverse markets. Real-time stock synchronisation with your POS ensures diners only see what's available; creating a smoother, more satisfying guest experience from first tap to order fulfilment. "The timing of this launch couldn't be more relevant," said Joe Heather, Regional General Manager at Deliverect. "With the recent increases to the National Minimum Wage and National Insurance contributions coming into effect in April, operators are feeling the squeeze. Deliverect Kiosk gives restaurants a practical way to manage rising labour costs, streamlining front-of-house operations, speeding up service, and allowing staff to focus on more valuable, customer-facing tasks." The launch comes at a critical time as UK operators face mounting pressure from labour shortages, operational bottlenecks during peak hours, and rising consumer demand for fast, tech-powered experiences. With built-in upselling, real-time menu sync, and full integrations with POS, KDS, and delivery aggregators, Deliverect Kiosk puts operators in control, offering centralised configuration, smart product availability sync, loyalty integrations, and access to real-time transaction dashboards, offering greater flexibility for restaurants. It's a unified solution that optimises performance both on- and off-premise, while simplifying day-to-day management for restaurant teams. Key Benefits of Deliverect Kiosk: Faster service: Self-ordering reduces queue times and improves order throughput. Higher order value: AI-powered upsell prompts and event-based promotions encourage add-ons and upgrades. Rapid deployment with plug-and-play hardware: Powered by Fox Kiosk, the most operator-friendly, modular solution on the market. Deliverect Kiosk features an all-in-one design with built-in NFC (Near Field Communication) for secure contactless payments (via Deliverect Pay) and printer-free QR code digital receipts. Its sleek 22" touchscreen is available in wall, counter, or floor-mounted formats, enabling flexible installation with minimal setup. Restaurants can go live in under four weeks with minimal IT involvement—ideal for fast-paced, high-volume environments. Full ecosystem integrations: Syncs with Deliverect's full platform, including delivery channels, POS, and CRM tools. The Kiosk will be offered as part of a bundled product suite with Deliverect Restaurants, ensuring operators benefit from an end-to-end, fully integrated system that connects in-store and digital ordering workflows. Deliverect Kiosk is already available to restaurants across Germany, Spain, Italy, Switzerland, and Belgium. It is live across the UK starting in May, with further international expansion planned later in 2025. For more information about Deliverect Kiosk, visit ABOUT DELIVERECT Deliverect is a global ecosystem of on and off-premise solutions for digital sales. Its API-first software helps enterprises of all sizes to sell anywhere and deliver everywhere across 52+ global markets. Currently, Deliverect powers 60,000+ establishments, including renowned chains like Taco Bell, Burger King UK, Little Caesars, and Pret A Manger. To find out more information, visit View source version on Contacts Media Contact: Olivia Civiletto Erwindeliverect@
