Huge change to Tesco's self-checkout mocked by shoppers as ‘VAR-style AI JOKES' – did YOU notice the switch?

The Sun

28-05-2025

SHOPPERS have reacted to attempts by supermarkets to reduce shoplifting with new self-service technology.
To crack down on shoplifting, supermarkets have introduced VAR-style replays at self-service checkouts - but shoppers aren't convinced.
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The new system uses AI to detect when an item may not have scanned properly.
Customers are then shown a replay of their failed attempt to scan the item recorded on an overhead camera.
The video is accompanied by a prompt that reads: "The last item wasn't scanned properly. Remove from bagging area and try again."
It has been introduced at both Tesco and Sainsburys, with Sainsburys thought to have seen a reduction in thefts since implementing the software.
A Tesco spokeswoman said: 'We are always looking at technology to make life easier for our customers.
"We have recently installed a new system at some stores which helps customers using self-service checkouts identify if an item has not been scanned properly, making the checkout process quicker and easier.'
Despite the supermarkets' attempts to intimidate shoppers, most customers have found the new updates amusing.
Some made jokes comparing the software to video games or football - with the technology turning a weekly shop into a bit of fun.
A video on Instagram demonstrating the technology left one commenter jokingly responding: "VAR Decision - Tuna Disallowed."
The video game comparisons continued with another writing: "Tesco kill cam."
THIEVES have been caught on camera ransacking a booze aisle in Tesco and squeezing through a tiny gap in a security screen
Another wrote: "Clearly off side."
A user on Twitter added: "Better scan those bananas perfectly or face the wrath of the checkout ref!"
Football comparisons were plentiful with lots of users simply responding with GIFs of referees.
In the long-term it could bring positive change for honest shoppers, with lock-boxes and security stickers being removed from high-value items.
However, some expressed concern about the increased surveillance, with one refusing to use self-checkouts once the technology is introduced.
One shopper was fearful about where the line will be drawn, saying: "What's next? Drones to follow... you about the store?"
Another felt just as horrified by the new measures, leaving a comment saying: "this is hella dystopian though."
On Twitter, users suggested that Tesco should bring back more staffed checkouts to tackle the issue instead.
Tesco staff told the BBC that they were supportive of the new measures, which would help them monitor thefts.
It's just one of several measures that have been met with confusion as supermarkets desperately fight increased shoplifting.
Security boss Emma Sparrock said about the new measures: 'Our commitment to ensuring the safety and security of our colleagues and customers has never been stronger.
'This move is a symbol of our team's growth, and we're ready to face what lies ahead with a renewed sense of purpose and determination.'
A Tesco in Gateshead has introduced giant trolley scales, with one customer asking: "Am I at border control or Tesco?"
Security tags and empty items were implemented in 2023, while Greggs recently moved its self-serve food and drinks behind the counter in shops that are at high risk of theft.
Police logged 516,971 incidents of shoplifting last year, an increase from 429,873 the previous year.
Supermarkets have introduced these new measures in the hopes it will deter shoplifters.
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