Latest news with #superapps
Finextra
9 hours ago
- Business
- Finextra
Why Traditional Mobile Banking Apps Are Reaching Their Limits and How Agentic UI Will Replace Them: By Paul Shumsky
Every major shift in digital banking has started with a problem that could no longer be ignored. Moving from branches to online banking addressed the need for convenience. The move from online to mobile banking apps gave customers access to their finances anywhere and anytime. Now a new challenge is emerging. Even the best mobile banking apps are beginning to show their limits. Neobanks like Revolut and Nubank have set the standard for modern design and strong user experience. Yet as they expand into super apps offering trading, insurance, travel bookings and shopping, the trade-off becomes clear. Each new product competes for space on the screen. Menus get deeper, journeys get longer and customers struggle to find the value that drew them in. This is not a problem that affects only challengers. Traditional banks face it too. When more becomes too much To keep things manageable, many banks have split their offerings into separate apps. One for personal banking. One for businesses. Another for young customers. Another for wealth and investments. This approach makes each app less cluttered, but it creates a new problem: fragmentation. Customers need multiple logins, must switch between different designs, and face inconsistent experiences. It is also expensive. Separate apps require separate development teams, separate technology platforms and separate infrastructure. That is duplication of cost without duplication of value. The next breakthrough will not be about creating more apps or adding more menu tabs. It will be about creating a single intelligent experience that recognises each customer, understands the products they use and knows how to make their life easier. Personalisation that means something Banks often talk about personalisation in terms of letting customers change colours, switch to dark mode or rearrange widgets. In reality that is not personalisation. Studies consistently show that the vast majority of customers never change default settings. True personalisation is proactive. It guides customers through their financial journeys and anticipates what they will need next. A small business owner logging in on payroll day should see cash flow projections and quick-pay links before anything else. A frequent traveller should see currency exchange, travel insurance and lounge access in the weeks before a trip. Enter agentic UI Agentic UI represents the next step in the evolution of mobile banking. It is a conversational, adaptive, AI-powered interface that learns from each customer's profile, behaviour and context in real time. Instead of navigating static menus, customers interact with an intelligent agent. The interface adapts to who is using it, when they are using it and why they have come. This is the type of experience that Finpace helps financial institutions bring to life. With the right integration, one app can serve every customer segment and every product line without compromising on simplicity or clarity. Benefits for customers and for the business For customers, Agentic UI means fewer clicks, faster answers and the feeling that their bank truly understands them. For the bank, it brings higher engagement because customers do not have to search for value, lower support costs because there are fewer 'how do I…' queries, reduced technology spend by removing the need for multiple apps, and faster launches of new products because they can be introduced contextually to the right customers. Platforms like Finpace, Kasisto, Personetics, and Glia are already making these capabilities possible today. Finpace focuses on unifying multiple product lines into a single adaptive banking app, Kasisto enables natural language conversations that feel human, Personetics powers hyperpersonalized recommendations and goal-based journeys, and Glia integrates real-time AI assistance into the customer's digital session. Together, they are proving that Agentic UI is not a distant vision but an achievable standard for forward-thinking financial institutions. Learning from other industries Other industries have already moved in this direction. Netflix recommends what to watch without asking. Google Maps adjusts travel time based on live traffic. These are systems that adapt to the user, not the other way around. Banking can work the same way. The difference is that financial journeys are more complex, more regulated and often more sensitive. Agentic UI, enabled by platforms like Finpace, can make those journeys simple, relevant and compliant without losing the personal touch. The road ahead The case for Agentic UI is becoming stronger every day. As super apps grow and traditional banks seek to unify their offerings, one adaptive app that delivers the right experience to the right customer at the right time is becoming the logical next step. Those who start exploring this now will have a clear advantage, not only in customer satisfaction but also in cost efficiency and time to market.
Yahoo
31-07-2025
- Business
- Yahoo
AlphaPoint bets on the rise of institutional crypto super apps
AlphaPoint bets on the rise of institutional crypto super apps originally appeared on TheStreet. The crypto industry has no shortage of moonshot ideas, but few infrastructure firms have weathered the cycles like AlphaPoint. Founded in 2013, the company has quietly powered the launch of nearly 200 exchanges and wallets worldwide. But CEO Igor Telyatnikov says the firm's next chapter won't be driven by early adopters—it'll be defined by institutions. 'We're past the phase of helping people buy their first Bitcoin,' Telyatnikov told TheStreet Roundtable. 'The next billion users are coming through platforms they already trust—banks, brokerages, government wallets. We're focused on building the tools those institutions need to serve them.' One of those tools is Chivo, El Salvador's national crypto wallet, which AlphaPoint helped upgrade. The app now reaches millions of citizens, many of whom had never accessed financial services before. Another is Bancolombia's crypto exchange and debit card, launched with AlphaPoint's tech. In Canada, Ndax crypto exchange and a sponsor of the NHL playoffs. Telyatnikov believes the future of crypto adoption lies in 'super apps'—platforms that seamlessly blend trading, lending, borrowing, payments, and merchant tools. It's already happening. In Thailand, SCB's InnovestX added crypto to its stock trading app using AlphaPoint infrastructure. In Canada, Robinhood's acquisition of WonderFi hints at the convergence of TradFi and crypto. 'Institutions know there's real revenue in this,' Telyatnikov said. 'Crypto is no longer a sandbox. It's infrastructure.' AlphaPoint bets on the rise of institutional crypto super apps first appeared on TheStreet on Jul 29, 2025 This story was originally reported by TheStreet on Jul 29, 2025, where it first appeared. 擷取數據時發生錯誤 登入存取你的投資組合 擷取數據時發生錯誤 擷取數據時發生錯誤 擷取數據時發生錯誤 擷取數據時發生錯誤
Yahoo
17-06-2025
- Business
- Yahoo
SpotOn introduces mobile-first ordering channel GoTo
SpotOn has unveiled GoTo Place, a mobile-first ordering channel designed to empower restaurants with integrated online ordering, loyalty programmes and direct customer engagement. The app is a response to the growing trend of "super apps" in the foodservice industry, offering restaurants a way to retain data, revenue and control without relying on third-party platforms. GoTo is set to revolutionise the digital presence of restaurants by providing them with a custom-branded app, states the company. This move challenges the current market, dominated by technology giants with generic apps that lump multiple restaurants together, often at the cost of high commissions and reduced brand visibility. SpotOn chief product officer Bryan Solar stated: "At a time when restaurants are under pressure from rising costs and shifting consumer habits, GoTo puts the power back in the restaurant's hands." "GoTo is the kind of branded experience usually reserved for national chains. We're democratising that tech for independents with the tools to drive repeat visits, own their customer relationships and build long-term loyalty." GoTo differentiates itself by offering a dedicated platform for restaurants to connect directly with their customers under their own brand. Bryan Solar added: "Unlike third-party 'super apps' that promote multiple restaurants while charging high fees, GoTo is restaurant-first by design." "The app doesn't promote competitors or dilute a restaurant's brand identity. Instead, it acts as a digital extension of the restaurant." Data from SpotOn Order indicates that more than 80% of consumers use their phones to place orders, and 40% revisit the same restaurant within a week. GoTo leverages these consumer habits by promoting repeat orders and loyalty reward redemptions, easing the operational burden on restaurant staff. Restaurants using GoTo can offer a commission-free, branded mobile ordering experience, engage customers with tailored loyalty rewards and marketing offers, and manage reservations and waitlists on their terms. The app, now available on the App Store and Google Play, is an inclusive solution for restaurants already using SpotOn Order. It features ordering, loyalty and waitlist capabilities, with plans to introduce additional functionalities in the future. In early June 2025, SpotOn also launched an AI-powered tool for restaurant operators to automate their profit and loss analysis. "SpotOn introduces mobile-first ordering channel GoTo" was originally created and published by Verdict Food Service, a GlobalData owned brand. The information on this site has been included in good faith for general informational purposes only. It is not intended to amount to advice on which you should rely, and we give no representation, warranty or guarantee, whether express or implied as to its accuracy or completeness. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Fast Company
07-05-2025
- Business
- Fast Company
JARVIS reimagined: The rise of the intelligent wallet
The Fast Company Impact Council is an invitation-only membership community of leaders, experts, executives, and entrepreneurs who share their insights with our audience. Members pay annual dues for access to peer learning, thought leadership opportunities, events and more. Digital wallets have fast become part of daily life. By 2027, they're expected to account for half of all retail sales —around $25 trillion worldwide. It's easy to see why. Paying with a digital wallet is easy, secure, and requires nothing more than a phone. But there's potential for wallets to do so much more, beyond payments. Digital wallets started as payment tools. Now, they're becoming platforms for everything: verifying identity, storing loyalty cards, presenting boarding passes and rail tickets, accessing insurance documents, and roadside assistance memberships. This isn't just convenience—it's intelligence in your pocket. In China, super apps like WeChat let people manage investments, book rideshares, order food, schedule medical appointments, access government services, and engage with social networks. It's meeting a growing demand for more personalized digital experiences. It's me, always Identity is no longer a card in your wallet—it is your wallet. As governments around the world implement digital passports and driver's licenses, they will be held in digital wallets. In Belgium, more than 80% of those over 16 use itsme for secure identification, digital transactions, and electronic signatures, with millions of actions performed daily. Another example—the EU Digital Identity Wallet—is expected to launch for all EU citizens, residents, and businesses by 2026. It will store users' documentation so they can securely access public and private online services across member states. Given its focus on cross-border interactions, the EU program could be a precursor to a standardized global ID framework. A wealth of management Today, innovative companies are developing wallets into financial hubs that manage investments, loans, and cryptocurrencies. Revolut, for example, started as a currency exchange wallet and expanded into banking, trading, insurance, and wealth management. This year, the company plans to introduce one-day mortgage approvals and AI-powered assistants that provide personalized financial insights and recommendations. The convergence of AI, blockchain, and fintech is pushing wallets' boundaries. Apps such as Trim, for example, function as AI-driven financial assistants that help users negotiate bills, cancel unwanted subscriptions, and automate savings. Argent, an Ethereum-based smart contract wallet, allows users to securely store, manage, and invest in cryptocurrencies. Think: less banking app, more autonomous CFO. In a few years, wallets could be semi-autonomous financial agents that analyze a user's real-time cash flow, optimize investments, and negotiate loan rates with minimal human input. They may execute smart contracts for renting homes, leasing vehicles, or securing gig work, eliminating the need for traditional intermediaries. With integrated finance capabilities enabled by open banking, they could lend, borrow, and trade assets, adapting to market conditions as they change. 'Just A Rather Very Intelligent System' Consider the number of apps we have on our phones, and the amount of time we spend logging in to various platforms and hopping between tasks. Imagine the digital wallet as a personal assistant that steps in for us—helping to manage shopping, banking, healthcare, and prescriptions, for example, or scheduling travel and rebooking flights when delays occur. It might not be JARVIS the AI butler from the Marvel Cinematic Universe, but certainly it is a useful and intelligent assistant. These assistants could make decisions on your behalf via agentic AI models. They have the potential to automatically calculate tax returns, pay utility bills, switch providers, order groceries based on household consumption patterns, share medical histories with healthcare professionals, and recommend spontaneous trips based on weather and work schedules. Imagine your wallet negotiating a mortgage rate at 3 a.m. while you sleep. Know your agent Considering the level of agency we may grant to these assistants, it is essential to ensure that they are secure and transparent. A statistic from the World Economic Forum suggests that only a minority of organizations currently have a process in place to assess the security of AI tools before deploying them. Know your agent protocols are in the ascendant, and rightly so. Regulatory and governance frameworks must enforce standards and require that AI models are auditable and free from bias. Solution developers must prioritize user control—enabling individuals to set privacy preferences, verify AI-driven decisions, and override automated actions. In the future, the smartest thing in your pocket might not be your phone—it'll be the agent inside it. This is emerging territory, so businesses and governments should work together to develop open, secure, and ethical innovations. If done right, the digital wallet won't just carry your money—it will carry your life. And it'll do it with your permission, your priorities, and your protection in mind.
