21-05-2025
Alinma Bank says circulated news about system failure for 3 days inaccurate
Alinma Bank stated that the news circulating on the suspension of banking services for three days without any clarification or apology is inaccurate.
In a statement, the bank said that its systems have undergone scheduled updates in accordance with the usual and periodic procedures carried out by all financial institutions, in accordance with the instructions issued in this regard, to ensure the integrity of the systems and the smooth implementation of banking operations.
Clients were also informed of the update procedure as usual by sending text messages that included the update period (from 12:00 AM on Friday, May 16, 2025, until 12:00 PM on the same day).
The bank also noted that limited services were affected by this partial update, which was implemented in accordance with the highest standards, contributing to a superior banking experience for all clients.
Alinma Bank further explained that all of the bank's systems returned to normal operation immediately after the update, with high efficiency and effectiveness, and in accordance with the highest standards. It also explained that all of the communication channels were utilized to receive and respond to client inquiries with precision, clarity, and transparency.
Meanwhile, the bank affirmed its continued commitment to providing the best services to its clients and ensuring smooth banking transactions according to the highest standards, as part of its ongoing commitment to all regulatory and oversight controls issued by legislative bodies that safeguard the rights of its clients and shareholders.
