Latest news with #techsupport


CTV News
18 hours ago
- Climate
- CTV News
Early morning fire scorches home in Mill Woods
Check any cables and reboot any routers, modems, or other network devices you may be using. Allow Chrome to access the network in your firewall or antivirus settings. If it is already listed as a program allowed to access the network, try removing it from the list and adding it again.


CNET
6 days ago
- General
- CNET
This One-Second Fix Fixed All My Roku Freezing Issues
I've been using Roku devices for years. They're simple, reliable and great for streaming all my favorite shows. But lately, my older Roku started acting up. It was freezing, buffering and just generally lagging behind. I thought it might be time to replace it or give up on my built-in smart TV altogether. Turns out, I didn't need to do either. I found a super quick fix that takes less than a minute and made a huge difference. Like phones and laptops, Roku devices store background data to speed things up - but too much of that data can actually slow everything down. Clearing out that hidden clutter sped things up instantly. It freed up memory and made my Roku feel brand new again. If yours is acting sluggish, try this first before spending money on a replacement. Best Affordable Big TVs: More Screen, Less Cost Best Affordable Big TVs: More Screen, Less Cost Click to unmute Video Player is loading. Play Video Pause Skip Backward Skip Forward Next playlist item Unmute Current Time 0:17 / Duration 3:15 Loaded : 33.52% 0:16 Stream Type LIVE Seek to live, currently behind live LIVE Remaining Time - 2:58 Share Fullscreen This is a modal window. Beginning of dialog window. Escape will cancel and close the window. Text Color White Black Red Green Blue Yellow Magenta Cyan Opacity Opaque Semi-Transparent Text Background Color Black White Red Green Blue Yellow Magenta Cyan Opacity Opaque Semi-Transparent Transparent Caption Area Background Color Black White Red Green Blue Yellow Magenta Cyan Opacity Transparent Semi-Transparent Opaque Font Size 50% 75% 100% 125% 150% 175% 200% 300% 400% Text Edge Style None Raised Depressed Uniform Drop shadow Font Family Proportional Sans-Serif Monospace Sans-Serif Proportional Serif Monospace Serif Casual Script Small Caps Reset Done Close Modal Dialog End of dialog window. Close Modal Dialog This is a modal window. This modal can be closed by pressing the Escape key or activating the close button. Close Modal Dialog This is a modal window. This modal can be closed by pressing the Escape key or activating the close button. Best Affordable Big TVs: More Screen, Less Cost How to clear your Roku TV cache This process isn't as straightforward on a Roku TV as it is on other devices. Following these steps will improve your device's performance and clear its cache. Keep in mind that your Roku TV will restart. Reset Roku TV in the settings From the main menu, go to the end of the list and select the Settings menu. Within Settings, find System and open it. Scroll down to Power and select it. Select System Restart and click Restart to confirm. This will turn off your TV and clear the cache, but it will not factory reset it. Your Roku TV should turn back on in about 30 seconds. If this doesn't work, you can try using the hidden remote function to reset the TV instead. Reset Roku TV with remote Sarah Tew/CNET Go to the Home menu and make sure the highlight is over the Home option on the left. On your remote push the Home button five times. Push the Up arrow once. Push the Rewind button twice. Push the Fast Forward button twice. Wait for your Roku to restart. Uninstall the app CNET If resetting the Roku TV doesn't solve the issues with slowing, you may have to uninstall and reinstall the app you believe is causing the issue. As a warning, all users and settings will be removed from the app and you will need to set this back up upon reinstall. Highlight the app, but do not open it. Push the * button on your remote. Select Remove Channel from the popup. How to factory reset your Roku TV For those still having issues, you may be better off doing a factory reset of the whole Roku TV. This will remove all your users, sign-ins and apps, making it the same as if you had just brought it home from the store. From the menu, select Settings. Find System and select it. At the bottom of the System menu, go to Advanced System Settings. Select Factory Reset and enter the code underneath the number pad on the right to confirm reset. For more coverage, read about how you can set up a VPN on Roku and learn how your streaming device might be tracking you.


Fox News
25-05-2025
- Fox News
Support family from afar by controlling their screen with FaceTime
Staying connected with family members who live far away can be challenging. However, with the latest update to iOS 18, Apple has introduced a game-changing feature that allows you to remotely control a family member's screen during a FaceTime call. This can be incredibly helpful for providing tech support or guiding them through complex tasks on an iPhone or iPad. Let's dive into how this feature works and how you can make the most of it. This feature is particularly useful for tech support because it allows you to help family members troubleshoot issues or learn how to use new apps. It also provides guided assistance, enabling you to walk someone through a process step-by-step, such as setting up a new device or configuring settings. Additionally, it enhances communication by making it easier to explain complex tasks without the frustration of miscommunication. First, you'll want to update your software to iOS 18. Here's how to do it on your iPhone. Once the installation is complete, your iPhone will restart, and you'll be running iOS 18 with all its new features. With iOS 18, Apple has expanded the capabilities of FaceTime to include remote screen control. This feature is part of SharePlay, which was initially introduced in iOS 15.1 for content sharing. Now, it allows users to share their screen and even pass control to another person during a FaceTime call. To get started, both you and the person you want to help need to have iOS 18 installed on your devices. Before someone can remotely control your screen, that person must be saved in your contacts. Now, let's say your mom calls you in a panic because she can't figure out how to set up her new smart home device. No worries. Here's how you can save the day: Here's where the real magic happens. You can actually take control of her screen. When you're done playing tech support, ending the remote control is a breeze. Apple has implemented several safeguards to ensure your privacy and security while using this feature. Only trusted contacts can request control, and you have the option to decline any request. Additionally, certain sensitive actions, such as changing Apple ID settings or making payments, are restricted during remote control sessions. The remote control feature in FaceTime with iOS 18 is a powerful tool for staying connected and providing support to family members from afar. Whether you're helping your parents navigate their new iPhone or guiding a friend through app setup, this feature makes it easier than ever to lend a hand, no matter the distance. So, next time a family member calls you for tech support, remember that, with iOS 18, you can be right there with them, virtually controlling their screen and making the process smoother and more efficient. How do you think the new remote control feature in iOS 18 will affect your ability to stay connected and assist family members who live far away? Let us know by writing us at For more of my tech tips and security alerts, subscribe to my free CyberGuy Report Newsletter by heading to Follow Kurt on his social channels Answers to the most asked CyberGuy questions: New from Kurt: Copyright 2025 All rights reserved.


CTV News
22-05-2025
- CTV News
Weather at six for the London region: May 21
Check any cables and reboot any routers, modems, or other network devices you may be using. Allow Chrome to access the network in your firewall or antivirus settings. If it is already listed as a program allowed to access the network, try removing it from the list and adding it again.


The Sun
18-05-2025
- The Sun
Rice trick WON'T fix your phone if you get it wet in sink or pool on hols – the real ways to dry it are much safer too
DROPPED your iPhone in the sink? Your next move should NOT be to drop it in a bowl of rice. It's a longstanding myth that rice will dry out your expensive phone and keep it running smoothly. 6 6 But it turns out that rice isn't very effective at drying your iPhone out at all. Worse still, Apple says it could even do damage to your mobile. WET IPHONE TROUBLES There are loads of ways your iPhone could end up soaked, from dropping it in the sink or loo – or even the pool on holiday. Apple has been making its iPhones water-resistant since the iPhone 7, but that's not a guarantee that they're waterproof. And water can still do serious damage to your iPhone. Most iPhones can likely survive a dunking in water, but pressurised and hot water (like in a shower) can breach water-resistance. And getting water in your Lightning or USB-C port (the one you use for charging) is bad too. In fact, you'll usually get a pop-up from Apple if this is the case. It'll say something like: "Charging not available. Liquid has been detected in the Lightning connector. "Disconnect to allow the connector to dry. This may take several hours." iPhone 16e review – I've secretly tested Apple's cheapest mobile and I love the new button but that's not the best bit If you ignore this warning, it can do serious damage to your iPhone. So only override it if you're in an emergency. Apple explains: "If you charge your iPhone while the Lightning or USB-C connector is wet, the pins on the connector or cable can corrode and cause permanent damage or stop functioning. "Causing connectivity issues for your iPhone or accessory." DRYING YOUR IPHONE – WHAT YOU SHOULDN'T DO There are some things you absolutely shouldn't do, according to Apple. And top of the list is sticking your posh blower in rice. "Don't put your iPhone in a bag of rice," Apple explains. "Doing so could allow small particles of rice to damage your iPhone." 6 Not only that, but rice simply isn't very good at drawing water from the air around it. You're just as well leaving the iPhone out on the side, and won't risk ruining your mobile. There are a couple of other rules to follow too. "Don't dry your iPhone using an external heat source or compressed air," Apple warned. 6 IPHONE WATER RESISTANCE Here's the full list from Apple.. Apple says the following iPhone models are "splash, water and dust resistant": iPhone 16e iPhone 16 iPhone 16 Plus iPhone 16 Pro iPhone 16 Pro Max iPhone 15 iPhone 15 Plus iPhone 15 Pro iPhone 15 Pro Max iPhone 14 iPhone 14 Plus iPhone 14 Pro iPhone 14 Pro Max iPhone 13 iPhone 13 mini iPhone 13 Pro iPhone 13 Pro Max iPhone 12 iPhone 12 mini iPhone 12 Pro iPhone 12 Pro Max iPhone SE (2nd generation) iPhone 11 iPhone 11 Pro iPhone 11 Pro Max iPhone XS iPhone XS Max iPhone XR iPhone X iPhone 8 iPhone 8 Plus iPhone 7 iPhone 7 Plus Picture Credit: Apple / The Sun And the Californian tech giant added: "Don't insert a foreign object, such as a cotton swab or a paper towel, into the connector." HOW TO ACTUALLY DRY YOUR IPHONE There are two methods worth trying – one official, and one less so. The first is Apple's technique, which is meant to sort your iPhone out if you've ended up getting water in the ports. Firstly, gently tap your iPhone against your hand. Apple recommends making sure that the connector is pointing down towards the ground to allow excess liquid to fall out. Then all you need to do is leave your iPhone in a dry area with a bit of airflow. Wait at least 30 minutes then try to charging again. If the alert pops up warning you about moisture, Apple says leave your iPhone somewhere drive for up to a full day. 6 The second isn't an official Apple method, but plenty of iPhone fans say it works. It involves sticking your iPhone in a Ziploc bag with a load of silica gel packets. They're those packets that you get inside a box with new shoes or furniture in. Companies put them in boxes to draw in moisture and stave off damp – and they're extremely effective. 6 These packets – which you can also bag off Amazon – are much better at drawing moisture out from the air than rice. Not to mention they won't end up sneaking into an iPhone nook or cranny. You've probably got a few silica gel packets lying around at home, so grab a few and try using those instead.