Latest news with #upselling
Yahoo
13-08-2025
- Business
- Yahoo
SoundHound's Q2 NRR Hits 120% From 90%: What's Fueling the Rise?
SoundHound AI, Inc. SOUN posted standout second-quarter 2025 results, but one of the most telling metrics was its net revenue retention (NRR) — which surged from under 90% pre-acquisition to more than 120% in the quarter. This sharp improvement signals not just stronger customer retention, but significant upselling and cross-selling jump is tied directly to SoundHound's integration of recent acquisitions, particularly Amelia and Synq3. By replacing third-party ASR engines with its in-house Polaris speech recognition model, SoundHound has delivered measurable improvements in accuracy, latency, and cost efficiency. These technology gains have translated into better customer satisfaction, faster deployment cycles, and higher close rates on between business units is another driver. In the second quarter, SoundHound sold solutions from its most recent acquisition to a marquee customer of an earlier acquisition — securing both an expansion and a multi-year renewal. This multi-pillar approach, spanning enterprise AI, automotive, and restaurant automation, increases wallet share while locking customers deeper into its partnerships with AVANT Communications, Acrelec, and Par Technologies have amplified this momentum, opening doors to global restaurant chains, enterprise service providers, and large OEMs. These alliances not only drive new customer wins but also enable existing clients to adopt more SoundHound products across an expanded product suite — including the agentic AI platform Amelia 7 and emerging Voice Commerce ecosystem — SoundHound is positioned to maintain elevated NRR levels. Sustaining this growth, however, will hinge on execution in competitive markets dominated by big tech incumbents. (read more: SoundHound Q2 Earnings Beat as AI Demand Fuels 217% Sales Growth) Competitive Landscape of SoundHound In the conversational AI and voice technology space, SoundHound faces formidable competition from Nuance Communications, acquired by Microsoft MSFT and Cerence Inc. CRNC. Nuance, now part of Microsoft, has deep enterprise penetration, particularly in healthcare and customer engagement solutions, leveraging Microsoft's cloud scale and AI resources to lock in long-term contracts. This makes Nuance a consistent competitor in sectors where SoundHound is expanding, such as healthcare and enterprise meanwhile, dominates automotive voice technology, powering infotainment and in-car assistant solutions for many global OEMs. Cerence's established relationships with automakers and its focus on embedded, cloud, and hybrid models keep it directly in SoundHound's competitive path in automotive AI. Both Nuance and Cerence benefit from brand recognition, long-standing client ties, and robust R&D budgets. For SoundHound, differentiation will depend on sustaining its 120% net revenue retention through unique offerings like Voice Commerce and its proprietary Polaris engine. SOUN Stock's Price Performance & Valuation Trend Shares of SoundHound have rallied more than 48% since its second-quarter earnings release, performing better than the Zacks Computers - IT Services industry, as you can see below. SOUN Stock's Price Performance Image Source: Zacks Investment Research SOUN stock is currently trading at a premium compared with its industry peers, with a forward 12-month price-to-sales (P/S) ratio of 33.19, as evidenced by the chart below. SOUN's P/S Ratio (Forward 12-Month) vs. Industry Image Source: Zacks Investment Research Earnings Estimate Trend of SOUN Stock The Zacks Consensus Estimate for 2025 loss per share has narrowed in the past seven consensus estimate for 2025 sales implies growth of 98.3%. The same for the company's 2025 bottom line is expected to improve from the year-ago loss of $1.04 per share. Image Source: Zacks Investment Research SOUN's Zacks Rank SOUN stock currently carries a Zacks Rank #3 (Hold). You can see the complete list of today's Zacks #1 Rank (Strong Buy) stocks here. Want the latest recommendations from Zacks Investment Research? Today, you can download 7 Best Stocks for the Next 30 Days. Click to get this free report Microsoft Corporation (MSFT) : Free Stock Analysis Report Cerence Inc. (CRNC) : Free Stock Analysis Report SoundHound AI, Inc. (SOUN) : Free Stock Analysis Report This article originally published on Zacks Investment Research ( Zacks Investment Research
Hospitality Net
07-05-2025
- Business
- Hospitality Net
Plusgrade and Atlantis Dubai Partner to Enhance Guest Experiences with Seamless Upgrade Solutions
Tailored luxury : Guests at Atlantis Dubai's two resorts – Atlantis, The Palm and Atlantis The Royal – can now access premium room upgrades, stay extensions, and experiences with ease. : Guests at Atlantis Dubai's two resorts – Atlantis, The Palm and Atlantis The Royal – can now access premium room upgrades, stay extensions, and experiences with ease. Seamless integration : Plusgrade's enterprise upselling platform integrates with Atlantis Dubai's systems to automate and personalize upsell offers. : Plusgrade's enterprise upselling platform integrates with Atlantis Dubai's systems to automate and personalize upsell offers. Proven success: Building on a successful pilot, this partnership sets a new standard for upsell in ultra-luxury hospitality. MONTREAL - Plusgrade, a global leader in ancillary revenue solutions for the travel industry, is thrilled to announce its partnership with Atlantis Dubai's two premier luxury resorts: Atlantis, The Palm and Atlantis The Royal. This collaboration introduces an innovative solution that enhances the guest experience by offering seamless access to premium room upgrades, stay extensions, and exclusive experiences, unlocking new revenue opportunities through an intelligent, fully automated, and white-labeled platform. A Smarter Approach to Personalized Luxury With this seamless integration, Atlantis Dubai replaces a legacy system with an intuitive, fully automated platform. Now, guests can bid on or purchase upgrades in a way that is effortless, highly personalized, and aligned with the resort's commitment to world-class hospitality. Beyond premium room upgrades, the platform provides guests with even more opportunities to enhance their stay, offering greater flexibility and choice throughout their journey. The initiative follows a successful pilot at Atlantis, The Palm, where Plusgrade's solution increased both guest satisfaction and incremental revenue, reinforcing its value as a strategic hospitality technology partner. Elevating Every Guest Stay The power of bidding technology transforms the way travelers interact with their journey. Having seen the value of Plusgrade's solutions during my time in the cruise industry, I am thrilled to bring this level of innovation to Atlantis Dubai. Our 'innovation partnership' with Plusgrade allows us to push boundaries and continuously evolve our guest offerings. Their commitment to delivering against our unique needs has made them an invaluable partner as we work together to redefine luxury travel. Daniele Carrai, Vice President, Revenue Management, Atlantis Dubai At Atlantis, our guests expect a level of luxury and personalization that sets new benchmarks in the ultra-luxury market. The ease of using Plusgrade's intelligent platform allows us to elevate every aspect of the guest journey, offering tailored services and experiences that make each stay unforgettable. Michael Chatzidakis, Director, Revenue Management, Atlantis Dubai Powering the Future of Guest Engagement Our partnership with Atlantis Dubai is a perfect example of how technology can enhance the guest experience while driving significant ancillary revenue. By integrating our intelligent upgrade solution, along with other personalized upsell opportunities, we are giving guests greater choice and flexibility while helping Atlantis Dubai unlock new revenue streams. We are proud to work with these iconic resorts to set a new benchmark for luxury hospitality. Ken Harris, Founder and CEO of Plusgrade Key Benefits of the Program Exclusive Upgrades: Guests can bid on or purchase room upgrades, ensuring a tailored and elevated stay. Seamless Experience: Fully integrated with Atlantis Dubai's brand and booking systems for effortless personalization. Maximized Guest Engagement: A range of upsell opportunities ensures every guest can enhance their stay in a way that suits their needs. This partnership marks a major step in Atlantis Dubai's commitment to innovation in hospitality, delivering a more personalized and seamless guest experience. With bidding capabilities now live, guests at Atlantis, The Palm and Atlantis The Royal can instantly access exclusive upgrades and experiences. About Plusgrade Plusgrade powers the global travel industry with its portfolio of leading ancillary revenue solutions. Over 250 airline, hospitality, cruise, passenger rail, and financial services companies trust Plusgrade to create new, meaningful revenue streams through incredible customer experiences. As the ancillary revenue powerhouse, Plusgrade has generated billions of dollars in new revenue opportunities across its platform for its partners, while creating enhanced travel experiences for millions of their passengers and guests. Plusgrade was founded in 2009 with headquarters in Montreal and has offices around the world. For more information, visit About Atlantis Dubai Atlantis Dubai is a world-renowned luxury destination comprised of two iconic resorts, Atlantis, The Palm and Atlantis The Royal, offering unparalleled opulence, adventure, and hospitality. Atlantis, The Palm is the region's first entertainment resort, home to the world-famous Aquaventure World Waterpark with record-breaking slides, The Lost Chambers Aquarium with over 65,000 marine animals, and a vibrant culinary scene featuring Michelin-starred and celebrity chef restaurants. Atlantis The Royal redefines ultra-luxury with cutting-edge design, offering experiences like sky-high pools, fire-breathing fountains, and the world's largest collection of celebrity chef restaurants. Recognized as the 9th best resort in the world by The World's 50 Best Resorts 2024, Atlantis The Royal sets a new benchmark for luxury. From award-winning dining and world-class entertainment to awe-inspiring architecture, Atlantis Dubai is where extraordinary moments come to life. Carrie Moench Director, Brand & Communications View source
