a day ago
Water service failures compensation payments to increase tenfold
The government has announced the first increase in compensation rates for water service failures in 25 years, effective from July 2.
Households in England will see compensation payments from water firms increase tenfold for issues such as low pressure, supply disruptions, or sewer flooding.
Severe problems like flooding will now be compensated up to £2,000, while consistent low water pressure will automatically trigger payments of up to £250.
This reform aims to better compensate customers for poor service and align payments with inflation, addressing public anger over the water sector's performance.
The move is part of broader government efforts to reform the water industry, which include strengthening regulation and tackling sewage pollution.
