Latest news with #workplaceManagement
Entrepreneur
07-07-2025
- Business
- Entrepreneur
Only 20% of People Trust Leadership But There's a Way to Fix That, According to Gallup's Chief Scientist
We asked someone who has studied workplace engagement for 40 years about leadership. His findings reveal a trust crisis and a surprising solution. Opinions expressed by Entrepreneur contributors are their own. What happens when you spend four decades studying how people interact with their workplace, leaders and each other? You discover some uncomfortable truths about the state of modern leadership. Dr. Jim Harter is the Chief Scientist for Gallup's Workplace Management and Well-Being practices. For almost 40 years, Jim has been studying the way we interact with our workplace, with our leaders and with each other. His latest book, Culture Shock, is a fascinating look at how the pandemic has affected the modern workplace environment, our ability to lead people and keep them engaged with their work and with each other. Related: This Navy SEAL Commander Says Leaders Aren't Born or Made — They're Chosen Based on One Thing In this interview, we asked him to distill decades of research into seven fundamental questions about leadership. His answers reveal a striking trust deficit in modern organizations, why 70% of team engagement comes down to one role, and how his approach to sharing scientific insights has evolved over time. Q1: What is the role of a leader from your perspective? Harter: We've done a lot of research on leadership over the years, and I'd say four pieces go into it. Purpose — They've got to define a clear purpose for the organization People — They've got to motivate people Inspire — They've got to inspire people in the organization Decisions — They need to make great decisions and drive performance Q2: What's the one thing that every leader needs to know? Harter: I think for right now, 20% of people strongly agree that they trust the leadership of their organization. That's a problem. And it flows through layers of management. So it starts with leaders really listening versus purely delegating and listening to people close to the customer so that they can get those messages right. Q3: What is your most important habit? Harter: I would say making sure that I am intentional about one-on-one conversations that happen regularly with each person that I work with and with an extended group of people that our team works with, that builds cadence, and there's nothing more valuable than one-on-one conversations. Q4: What's the most important thing for building an effective team? Harter: Highly talented and skilled managers. 70% of the variance in team engagement comes right back to the manager. So there's nothing more important than having highly skilled and talented managers in your organization. Q5: What's the biggest mistake you see other leaders make? Harter: I think not recognizing their blind spots and, interestingly, creating awareness around blind spots starts with knowing your own strengths and knowing the strengths of the people around you. And I think leaders can close those blind spots by leveraging the strengths of other people and knowing when to slow down, when to speed up in terms of making decisions. Q6: What's the best way to deliver bad news? Harter: Well, I would say from my own experience and from the research we've done, but particularly for me, it's context. You put it in the right context. You make sure it's transparent, and you build a future around it. So, you help people see how any decision you're making today affects the future. So, they can feel like they're a part of something bigger than just that one decision. Related: How to Make Smarter Decisions Under Pressure, From an ER Doctor Who's Done It for 20 Years Q7: What is something you've changed your mind about recently? Harter: This has been more gradual, recently gradual — let's call it that — but I'm a scientist, and so I've been used to learning what works, what doesn't work, and communicating that. You need to tell people this is what works and this is what doesn't work. But I've kind of adjusted that a bit; my approach to science is that it's really about informing leaders. And when you inform leaders and educate them, and not just tell them what to do, they can individualize it for themselves. They can follow the principle and individualize it. So, really informing and educating through science is a different perspective and communicating from what I've learned about. The full interview with Dr. Jim Harter can be found here:
National Post
24-06-2025
- Business
- National Post
OfficeSpace Launches Enterprise Asset Management in Its Workplace Management Platform for the Built Environment
Article content The workplace operating system now extends to IT, workplace, and capital assets—delivering real-time visibility, automated maintenance, and data-rich insights that power smarter decisions across the built environment. Article content ALPHARETTA, Ga. — OfficeSpace Software, the trusted leader in workplace-management technology for two decades, announced today that its product, engineering, and workplace R&D experts applied new research techniques and agentic AI to accelerate the creation of OfficeSpace Assets —a next-generation solution for enterprise IT and workplace asset management. The product will be officially unveiled on June 24. Article content Article content 'Our teams have spent 18 years mastering the art and science of workplace management,' said Erin Mulligan Helgren, CEO. 'Agentic AI now supercharges that expertise, helping us deliver richer capabilities, faster, while holding the bar on quality, security, and design.' Article content Speed—With Human Insight at the Core Article content Completed in just three months by a two-developer strike team, OfficeSpace Assets compresses what historically took five engineers several years. The difference: AI augments research, prototyping, and testing—while seasoned engineers apply deep knowledge of real-world workplace challenges to refine, secure, and scale every line of code. Article content 'AI didn't replace our team—it supercharged them,' noted Andres Avalos, Chief Product Officer. 'That means our clients get solutions informed by 18 years of best practice, delivered at startup speed, without sacrificing the depth our clients need to manage people, places, and property in one platform.' Article content One Platform for People, Places, and Property Article content Within the OfficeSpace workplace-management suite, OfficeSpace Assets gives organizations a single source of truth for: Article content Real-time asset visibility – Track laptops, monitors, desks, HVAC systems, and more across every location. Seamless workflows – Assign seats, devices, and access in one unified flow for new hires and moves. Intelligent maintenance & compliance – Automate work orders, link primary and peripheral assets, and produce audit-ready reports. Decision-grade analytics – Surface insights that guide high-stakes decisions on spend, lifecycle, and space optimization. Article content 'OfficeSpace is putting asset intelligence directly onto the live floor plan,' said Kiley Reynolds, Chief Technology Officer. 'We're the only platform that is fusing space planning, visual directories, and enterprise-grade asset management in a single AI-first ecosystem. From one intuitive map, admins will be able to orchestrate moves, devices, and maintenance; employees can enjoy a seamless workplace; and leaders will get real-time insight to optimize spend and protect the assets that power their teams.' Article content What's Next Article content Later this summer, OfficeSpace and its client OpenAI will co-host a workshop with IFMA, showing IT, facilities, space and occupancy, and operations leaders how to tap generative AI and agentic workflows for their own workplace management excellence on July 30th. Register Now. About OfficeSpace Software OfficeSpace is the AI workplace management platform that helps teams plan, connect, and perform in the workplace and manage the built environment at scale. The world's top teams use OfficeSpace to connect everyone and everything in the built environment, with intuitive space planning, desk and room booking, employee wayfinding and announcements, visitor management, asset management, real-time reporting and analytics, agentic AI workflows, and predictive workplace intelligence. OfficeSpace is named Easiest to Use, Best Meets Requirements, Users Most Likely to Recommend, Best Enterprise ROI, Overall Leader, and a Top 1% Office Software platform on G2's enterprise software review site. OfficeSpace is also a preferred supplier in Gartner's 2024 Market Guide for Workplace Experience Applications, and a top solution on AppsCRE corporate real estate marketplace. The company is backed by Vista Equity Partners and Resurgens Technology Partners. Follow OfficeSpace on LinkedIn, @OfficeSpace Software. Article content Article content Article content Article content Article content Phone: Article content Article content Article content
