Latest news with #COPC
Zawya
2 days ago
- Business
- Zawya
Orange Jordan continues its global leadership in customer service with COPC Certification renewal
Orange Jordan Continues Its Global Leadership in Customer Service with COPC Certification Renewal for the Sixth Consecutive YearOrange Jordan has once again renewed its COPC certification for 2025, celebrating six consecutive years of excellence. This prestigious global recognition reaffirms the company's unwavering dedication to delivering world-class customer experience and further solidifies its position among the top customer service leaders worldwide. The COPC certification is awarded to organizations that achieve outstanding performance in customer operations. This milestone underscores Orange Jordan's ongoing efforts to maintain and enhance service quality, ensuring a seamless and exceptional experience for customers across all touchpoints. On this occasion, Orange Jordan CEO, Eng. Philippe Mansour expressed his pride in renewing the COPC certification for the sixth consecutive year, reaffirming the company's unwavering commitment to delivering exceptional customer experiences that meet the highest global standards. He noted that customer satisfaction lies at the heart of Orange Jordan's success and is a key driver of its strategy to lead the future. COPC – the world's most rigorous performance standard for customer experience operations – sets a global benchmark for quality, efficiency, and customer satisfaction. Achieving this certification year after year reflects Orange Jordan's dedication to excellence and continuous improvement. This milestone, he added, motivates the company to continue investing in its people, technologies, and services to provide seamless, reliable, and top-quality experiences. Orange Jordan continues to lead as a responsible digital pioneer by applying best practices in customer care, further strengthening its position and reaffirming its commitment to placing customers at the heart of all its innovations and services. It is worth noting that COPC Inc. is one of the leading global organizations specializing in setting quality standards for customer service operations, evaluating companies' performance against these standards, and awarding COPC certification accordingly. To learn more, please visit our website: About Orange Jordan Orange Jordan, with over 1800 employees across nearly 300 shops and locations throughout Jordan, strives to provide the best customer experience through an integrated set of digital solutions including fixed lines, mobile lines, internet, data, and Smart Life Solutions to around 4.6 million customers in Jordan. Orange Jordan is a subsidiary of Orange Global Group, which is present in 26 countries worldwide. In line with the Group's strategy 'Lead the Future' and through its positioning as a true responsible digital leader, Orange Jordan supports the national digital transformation vision. Orange Jordan prioritizes community service, and in this context, it implements a comprehensive CSR strategy that revolves around 4 pillars including digital education, digital inclusion, entrepreneurship, climate, and environment. In addition to serving individual customers, Orange Jordan offers tailored solutions for businesses through its sub-brand, (Orange Business). To learn more, please visit our website: About Orange Orange is one of the world's leading telecommunications operators with revenues of 40.3 billion euros in 2024 and 127,000 employees worldwide at 31 December 2024, including 71,000 employees in France. The Group has a total customer base of 291 million customers worldwide at 31 December 2024, including 253 million mobile customers and 22 million fixed broadband customers. These figures account for the deconsolidation of certain activities in Spain following the creation of MASORANGE. The Group is present in 26 countries (including non-consolidated countries). Orange is also a leading provider of global IT and telecommunication services to multinational companies under the brand Orange Business. In February 2023, the Group presented its strategic plan "Lead the Future", built on a new business model and guided by responsibility and efficiency. "Lead the Future" capitalizes on network excellence to reinforce Orange's leadership in service quality.
Al Bawaba
2 days ago
- Business
- Al Bawaba
Orange Jordan Continues Its Global Leadership in Customer Service with COPC Certification Renewal for the Sixth Consecutive Year
Orange Jordan has once again renewed its COPC certification for 2025, celebrating six consecutive years of excellence. This prestigious global recognition reaffirms the company's unwavering dedication to delivering world-class customer experience and further solidifies its position among the top customer service leaders COPC certification is awarded to organizations that achieve outstanding performance in customer operations. This milestone underscores Orange Jordan's ongoing efforts to maintain and enhance service quality, ensuring a seamless and exceptional experience for customers across all this occasion, Orange Jordan CEO, Eng. Philippe Mansour expressed his pride in renewing the COPC certification for the sixth consecutive year, reaffirming the company's unwavering commitment to delivering exceptional customer experiences that meet the highest global standards. He noted that customer satisfaction lies at the heart of Orange Jordan's success and is a key driver of its strategy to lead the future. COPC – the world's most rigorous performance standard for customer experience operations – sets a global benchmark for quality, efficiency, and customer satisfaction. Achieving this certification year after year reflects Orange Jordan's dedication to excellence and continuous improvement. This milestone, he added, motivates the company to continue investing in its people, technologies, and services to provide seamless, reliable, and top-quality Jordan continues to lead as a responsible digital pioneer by applying best practices in customer care, further strengthening its position and reaffirming its commitment to placing customers at the heart of all its innovations and services. It is worth noting that COPC Inc. is one of the leading global organizations specializing in setting quality standards for customer service operations, evaluating companies' performance against these standards, and awarding COPC certification accordingly. © 2000 - 2025 Al Bawaba ( Signal PressWire is the world's largest independent Middle East PR distribution service.
Zawya
16-03-2025
- Business
- Zawya
ECCO Gulf achieves ISO 27001:2022 and ISO 9001:2015 certifications
Doha – Qatar: ECCO Gulf, a leading provider of Business Process Outsourcing (BPO) solutions, and a subsidiary of Aamal Company Q.P.S.C., one of the region's leading diversified companies, proudly announces its achievement of the ISO 27001:2022 and ISO 9001:2015 certifications. This milestone highlights ECCO Gulf's steadfast dedication to data security, quality management, and operational excellence, reinforcing its status as a trusted partner in the BPO industry. ISO 27001:2022 is the globally recognized standard for Information Security Management Systems (ISMS), ensuring that ECCO Gulf adheres to the highest protocols in protecting client data, mitigating cyber threats, and complying with global security regulations. ISO 9001:2015 certifies ECCO Gulf's Quality Management System (QMS), emphasizing a structured approach to service excellence, continuous improvement, and customer satisfaction, which are essential elements for delivering world-class BPO services across diverse industries. This achievement translates to significant benefits for BPO clients, including enhanced data security through robust protection measures, improved operational efficiency via streamlined workflows, alignment with international regulatory standards for risk mitigation, and a continuous commitment to refining processes for exceptional client experiences. Commenting on this accomplishment, Mr. Ehab Abdel Galil, Managing Director of ECCO Gulf, stated: "Obtaining ISO 27001 and ISO 9001 certifications reflects our unwavering commitment to excellence in the BPO industry. In an era where data security and service quality are paramount, these certifications reaffirm our dedication to providing secure, efficient, and top-tier outsourcing solutions. By attaining these certifications and adhering to COPC standards, ECCO Gulf is uniquely positioned to deliver exceptional services, drive superior performance, and enhance customer satisfaction. We take great pride in this achievement and remain focused on setting new industry benchmarks." ECCO Gulf W.L.L is a specialized Business Process Outsourcing and Customer Service company, 51% owned by Aamal Company Q.P.S.C and a subsidiary of the global group Teleperformance, previously known as Majorel. The company designs, builds, and delivers world-class, end-to-end Customer Experience CX solutions for leading digital and vertical businesses, with expertise in tech-augmented front-to-back office customer service, CX consultancy, digital consumer engagement, and a proprietary suite of tailored digital solutions. Distinguished by its simplicity, trust, and drive, ECCO Gulf embodies resilience, agility, attentiveness, and resourcefulness, with employees considered the backbone of the company and selected for their passion and proficiency to foster a dynamic work environment. -Ends-
Zawya
10-02-2025
- Business
- Zawya
Stc Group launches upsource at LEAP 2025
stc Group has launched upsource by solutions, a new business process outsourcing subsidiary, streamlining services for entrepreneurs across the Middle East. upsource by solutions provides outsourcing services in HR, finance, operations management, and customer experience, enhancing overall business efficiency. Riyadh, Saudi Arabia: stc Group, a leading digital enabler, proudly unveils upsource by solutions, its newly rebranded business process outsourcing (BPO) subsidiary. Building upon the success of stc's leading customer experience solutions provider, Contact Center Company (CCC), this transformation marks a bold new chapter in delivering unparalleled customer experience solutions. By streamlining essential operations, upsource allows entrepreneurs to concentrate their efforts on accelerating core business growth. With upsource, businesses across the kingdom can outsource non-core business functions to external groups, increasing efficiency and resourcing on core business functions. Furthermore, it offers a comprehensive suite of BPO services, including operations management, finance, human resources, and customer experience solutions. Powered by the stc Group ecosystem, upsource aims to become a resource for enterprises looking to optimize processes, reduce costs, and drive long-term growth. It integrates advanced technologies such as artificial intelligence, IoT, and data-driven analytics to enhance productivity and accuracy across the business functions that customers choose to outsource. With a customer-centric approach, upsource is poised to set new industry benchmarks in service quality, digital transformation, and scalable solutions for businesses across the Middle East. Launched at LEAP 2025 - the world's most attended tech event- stc Group's upsource introduces advanced business process outsourcing solutions, empowering businesses in the kingdom to drive economic growth and expand their potential. About stc Group: stc Group is a digital enabler, offering advanced solutions and driving a role in the digitalization process. The group provides a comprehensive suite of services encompassing digital infrastructure, cloud computing, cybersecurity, Internet of Things (IoT), digital payments, digital media, and digital entertainment. The group comprises 13 subsidiaries across The Kingdom of Saudi Arabia, the Middle East, North Africa, and Europe. To know more about stc Group: Click here About upsource by solutions upsource by solutions is Saudi Arabia's premier business process outsourcing (BPO) provider. Founded to blend local expertise with global standards, upsource operates with over 100+ clients across diverse industries, supported by 9,000+ employees. As the first COPC (OSP)-certified BPO in the Kingdom, upsource delivers cutting-edge services through strategic delivery centers in Riyadh, Jeddah, Qassim and Madinah. upsource's mission centers on driving digital transformation with innovative technologies, ensuring exceptional service while fostering a fair and inclusive workplace. Recognized for industry leadership, upsource has earned multiple awards for operational excellence and employee-centric practices. To know more about upsource by solutions click here
