Latest news with #KPIs
Hospitality Net
5 days ago
- Business
- Hospitality Net
Booking.Yeehaw! Riding the Booking.com Ranking Reshuffle Rodeo
The guest review score is a critical KPI for accommodation providers, influencing everything from OTA visibility to guest trust. So when announced a major update to how these scores are calculated, the hospitality industry understandably had questions. On the latest episode of Back of House Banter, GuestRevu's Amy Branford sat down with Rodica Buzescu, Group Product Marketing Manager at and Lee-Anne Singer, Marketing Director of the Singer Group and Chairperson of FEDHASA Western Cape, to unpack what's changed, why it matters, and how hoteliers can adapt. A More Dynamic Review Score updated guest review score went live at the end of January. The key change? The score is now weighted more heavily towards recent reviews, rather than being a simple average over time. We're changing the maths, the logic, behind how we compute your overall property level score, and making it a bit more dynamic, weighing it by recency, so counting those most recent reviews a bit more. While around 50% of properties saw no change at all, others experienced small shifts of 0.1 or 0.2 points. Only a small percentage (about 4–5%) saw more dramatic movement. We've also analysed how your Tripadvisor score is calculated and how to improve it Why the Change? Feedback from partners played a pivotal role in the decision to update the system. Many long-time partners felt their scores were static and unresponsive to recent improvements or declines in guest experience. Over the years, we evolved from serving only hotels to serving home-stay properties and multi-national chains, so the system has to also change to adapt to how the market is today, and it needs to behave in a fair way both for the accommodation and the traveller. What Hoteliers Need to Know For hoteliers, adapting to the new system means embracing agility and focusing more intently on real-time guest satisfaction. Lee-Anne Singer captured the sentiment perfectly: What I want is a handbook – a best practice guide – so I can go back to my team and help them understand how to benefit from these changes. Rodica offered three core takeaways for hotel teams: Prioritise guest experience from beginning to end. Actively prevent negative reviews by checking in with guests during their stay (but don't try to block negative reviews with underhanded practices!) Be a great host – think of each guest as a visitor in your own home. Capturing Feedback Before It's Too Late One of the most valuable tactics discussed was gathering feedback before guests leave the property—and before they get that automated review request from Lee-Anne shared how the Singer Group blends old-school hospitality with modern tools to connect with guests at every stage of their journey: As [Rodica] correctly pointed out, we need to be able to give people access to speaking to us in the way that they prefer. Rodica noted that many negative reviews can be avoided if guests have a way to share frustrations discreetly and in the moment. One example she shared was a hotel using technology to collect mid-stay feedback without putting guests in uncomfortable face-to-face confrontations. Should You Respond to Reviews? Yes! Even if it doesn't impact your score (yet), both Rodica and Amy stressed the value of responses for future bookers. Rodica noted that some guests look for the bad reviews, and what matters most is seeing that the property acknowledges and tries to resolve problems. With the integration between GuestRevu and responding to reviews has become significantly easier, as Lee-Anne highlighted: It's just bad manners not to respond. My managers can do it all in one place – it's life-changing in terms of productivity. Find out how to respond to reviews even faster with GuestRevu's built-in AI assistant Reputation as a Revenue Tool Towards the end of the discussion, the conversation turned to how review scores can and should feed into broader revenue and operational strategies. Lee-Anne reflected on the evolution of the role online reviews have played for hoteliers. Initially, reviews were just something you responded to, then we learned to take advantage of review insights for operations, and now they even have the potential to be a revenue management tool. Rodica echoed that view, emphasising that reviews reveal invaluable insights about operations, guest preferences, and even staff performance. Amy summed it up: Your reviews are your story. Make sure it's the one you want potential guests to hear. Frequently Asked Questions Can higher commissions influence review scores? No. scores are based solely on guest reviews and cannot be influenced by commission levels. Do stricter cancellation policies impact revenue? It depends. Rodica advised discussing this with your account manager for tailored data and insights. Will hoteliers ever be able to review their guests? Not currently. While this is a popular request, especially from home and short-term rental providers, there are no immediate plans to introduce it. The bottom line? From grading systems to guest expectations, the role of online reviews is evolving, and so is the technology that powers them. But, at the heart of all the technology is the guest experience. As Rodica reminded us: If a general manager is focused on that experience, the guest reviews will follow, I can assure you, almost 100%. Back of House Banter will continue to explore these industry shifts with the people shaping them. If you're a hospitality professional looking to stay ahead of the curve, be sure to join the mailing list for upcoming episodes. GuestRevu helps hoteliers worldwide to listen to, learn and earn from their guests by enabling them to leverage the power of guest intelligence to build lasting loyalty and drive revenue. GuestRevu's mission is to give hoteliers tools they can use every day to develop a guest-centric culture in their hotels, enhance guest experience, optimise operations, and ultimately, to drive revenue using online surveys and reputation management. With their headquarters in the UK, GuestRevu is a TripAdvisor Platinum Review Collection Partner. For more information please visit View source
The Sun
5 days ago
- Business
- The Sun
KPKT resolves 6,505 housing and strata tribunal cases by June 2024
KUALA LUMPUR: The Housing and Local Government Ministry (KPKT) has successfully resolved 6,505 cases through the Housing and Strata Management Tribunal (TPPS) as of June this year. The tribunal, which handles disputes between homebuyers and developers, has seen a steady rise in registered cases, with 6,484 new cases filed in the first half of 2024. TPPS consists of two bodies: the Tribunal for Homebuyers' Claims (TTPR) and the Strata Management Tribunal (TPS). These tribunals provide a cost-effective and efficient way to settle housing and strata-related disputes. Last year, TTPR issued awards worth RM26.4 million, while TPS resolved cases totaling RM60 million in compensation. Housing Minister Nga Kor Ming recently extended the appointments of seven TPPS presidents, bringing the total to 42. 'This addition is hoped to improve the efficiency of case handling and ensure compliance with KPIs,' KPKT stated. The move aligns with the government's push for better public service delivery, as reflected in Malaysia's improved ranking in the 2025 World Competitiveness Report. Nga highlighted the tribunal's role in supporting the MADANI Government's goals, emphasizing efficiency and transparency. 'This proves that KPKT is not only about providing housing but also managing strata issues effectively,' the ministry added. - Bernama
Hans India
01-07-2025
- Business
- Hans India
Gattu Block Secures National Top-5 Rank in NITI Aayog Rankings: Collector Sets Vision for 100% KPI Achievement
Gadwal: Gattu Block, part of Jogulamba Gadwal district, has achieved a remarkable milestone by securing a place in the Top 5 blocks in the country in the NITI Aayog's Aspirational Blocks Program Delta Ranking for Q4 of 2024–25. In recognition of this success, District Collector B.M. Santosh appreciated the relentless efforts of officials and frontline workers, urging them to aim even higher in the future with a goal of achieving 100% performance in Key Performance Indicators (KPIs). A review meeting on the Aspirational Block Program (ABP) was held on Tuesday at the IDOC Conference Hall, where the Collector led discussions on Gattu Block's progress and future action plans. National Recognition for Gattu Block During the meeting, Collector Santosh announced that Gattu Block had secured: 5th rank nationwide, and 2nd rank in Zone–3 under the Aspirational Blocks Program (ABP). As a mark of recognition, NITI Aayog awarded ₹1 crore to Gattu Block for its outstanding performance. Appreciation and Encouragement The Collector extended congratulations to: All mandal-level officers, Department heads, and Frontline staff for their dedication and consistent efforts. He emphasized that the same level of commitment must be maintained to achieve 100% KPI targets in the upcoming quarters. Special Mention to Collaborating Organizations The Collector also appreciated the cooperation of several partner organizations that have supported the health and education sectors: SBI Sanjeevani, Bharat Bhavishya, Teach for Change, and MV Foundation. Focus Areas and Future Goals Collector Santosh highlighted that there are 39 key performance indicators spread across five critical sectors: 1. Health and Nutrition 2. Education 3. Agriculture and Water Resources 4. Financial Inclusion and Skill Development 5. Basic Infrastructure He urged officials to implement these indicators effectively to ensure even better results in the future. He placed special emphasis on the welfare and development of women and children, stating that their progress must be prioritized in all development activities. The Collector also noted that Gattu Block's current composite score stands at 69.43, and called for intensified efforts to improve it further, ultimately striving for a perfect 100% KPI achievement. The review meeting was attended by: Additional Collector Narsinga Rao District Panchayat Officer (DPO) Nagendram District Medical Officer Dr. Siddappa District Welfare Officer Sunanda MPDO Chennayya Program Officer Sandhya Rani Aspirational Block Program Coordinator Afzal And other departmental officials. This achievement marks a proud moment for Jogulamba Gadwal district, as Gattu Block stands as a model for other aspirational blocks across India.
Yahoo
26-06-2025
- Business
- Yahoo
TITAN Group was Recognized as one of the World's Most Sustainable Companies by TIME magazine for the Second Consecutive Year
BRUSSELS, June 25, 2025--(BUSINESS WIRE)--Regulatory News: TITAN Group (Brussels:TITC) has been named by TIME magazine as one of the world's most sustainable companies for the second consecutive year, rising 158 positions to reach the 150th position in the 2025 ranking of 500 companies. Notably, TITAN stands out as the highest-ranked company among the very few building materials companies to make the list, reinforcing its leadership and commitment to sustainability on a global scale. Leonidas Canellopoulos, Chief Innovation and Sustainability Officer of TITAN Group, said: "Being named one of the world's most sustainable companies by TIME for the second year in a row is a powerful endorsement of our growth strategy in action. Sustainability is woven into every decision we make - from bold innovation in new products and decarbonized processes to transparent execution. Guided by our purpose to make the world around us a safe, sustainable, and enjoyable place to live, we are accelerating our progress and actively contributing to a more innovative and sustainable industry." TITAN has set science-based targets aligned with the 1.5°C climate scenario and was recognized as a climate leader by both the CDP (formerly Carbon Disclosure Project) and the Financial Times. The company continues to make strong progress towards its CO₂ reduction goals and broader ESG targets for 2025 and beyond. Its adherence to the UN Global Compact and participation in the UNFCCC Race to Zero also played a significant role, as did TITAN's strong commitment to sustainability and long-term value creation for customers, local communities, employees, and other stakeholders across all its regions. TIME and data firm Statista have developed a rigorous methodology to measure the world's most sustainable companies for 2025. Their sustainability evaluation assessed companies based on external ratings, commitments, and various environmental and social Key Performance Indicators (KPIs) disclosed in externally assured reports, in compliance with the CSRD and international reporting standards such as GRI, SASB, and TCFD. These KPIs include emission intensity, emission reduction rates, energy intensity, the proportion of renewable energy used, diversity on boards and in leadership, gender pay gap, work safety, and employee turnover rate. The final list features the 500 highest-performing companies across 35 countries and 21 industries. You may view the full 2025 ranking by TIME magazine here: About TITAN Group TITAN Group is a leading international business in the building and infrastructure materials industry, with passionate teams committed to providing innovative solutions for a better world. With most of its activity in the developed markets, the Group employs more than 6,000 people and is present in over 25 countries, holding prominent positions in the US, Europe, including Greece, the Balkans, and the Eastern Mediterranean. The Group also has joint ventures in Brazil and India. With a 120-year history, TITAN has always fostered a family-and entrepreneurial-oriented culture for its employees and works tirelessly with its customers to meet the modern needs of society while promoting sustainable growth with responsibility and integrity. TITAN has set a net-zero goal for 2050 and has its CO₂ reduction targets validated by the Science Based Targets initiative (SBTi). The parent company is listed on Euronext and the Athens Exchange. For more information, visit our website at View source version on Contacts media@ Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Business Wire
25-06-2025
- Business
- Business Wire
TITAN Group was Recognized as one of the World's Most Sustainable Companies by TIME magazine for the Second Consecutive Year
TITAN Group (Brussels:TITC) has been named by TIME magazine as one of the world's most sustainable companies for the second consecutive year, rising 158 positions to reach the 150th position in the 2025 ranking of 500 companies. Notably, TITAN stands out as the highest-ranked company among the very few building materials companies to make the list, reinforcing its leadership and commitment to sustainability on a global scale. Leonidas Canellopoulos, Chief Innovation and Sustainability Officer of TITAN Group, said: "Being named one of the world's most sustainable companies by TIME for the second year in a row is a powerful endorsement of our growth strategy in action. Sustainability is woven into every decision we make - from bold innovation in new products and decarbonized processes to transparent execution. Guided by our purpose to make the world around us a safe, sustainable, and enjoyable place to live, we are accelerating our progress and actively contributing to a more innovative and sustainable industry." TITAN has set science-based targets aligned with the 1.5°C climate scenario and was recognized as a climate leader by both the CDP (formerly Carbon Disclosure Project) and the Financial Times. The company continues to make strong progress towards its CO₂ reduction goals and broader ESG targets for 2025 and beyond. Its adherence to the UN Global Compact and participation in the UNFCCC Race to Zero also played a significant role, as did TITAN's strong commitment to sustainability and long-term value creation for customers, local communities, employees, and other stakeholders across all its regions. TIME and data firm Statista have developed a rigorous methodology to measure the world's most sustainable companies for 2025. Their sustainability evaluation assessed companies based on external ratings, commitments, and various environmental and social Key Performance Indicators (KPIs) disclosed in externally assured reports, in compliance with the CSRD and international reporting standards such as GRI, SASB, and TCFD. These KPIs include emission intensity, emission reduction rates, energy intensity, the proportion of renewable energy used, diversity on boards and in leadership, gender pay gap, work safety, and employee turnover rate. The final list features the 500 highest-performing companies across 35 countries and 21 industries. You may view the full 2025 ranking by TIME magazine here: TITAN Group is a leading international business in the building and infrastructure materials industry, with passionate teams committed to providing innovative solutions for a better world. With most of its activity in the developed markets, the Group employs more than 6,000 people and is present in over 25 countries, holding prominent positions in the US, Europe, including Greece, the Balkans, and the Eastern Mediterranean. The Group also has joint ventures in Brazil and India. With a 120-year history, TITAN has always fostered a family-and entrepreneurial-oriented culture for its employees and works tirelessly with its customers to meet the modern needs of society while promoting sustainable growth with responsibility and integrity. TITAN has set a net-zero goal for 2050 and has its CO₂ reduction targets validated by the Science Based Targets initiative (SBTi). The parent company is listed on Euronext and the Athens Exchange. For more information, visit our website at
